Luxina Reviews 60

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Never ordering from this company again. Took 2 weeks for my oder to arrive when I was promised a sooner date to arrive. Poor customer service. Didn't get my tracking order days after i tried asking... See more

Rated 5 out of 5 stars

Lux Perfume is awesome! They’re always adding new scents, so there’s something new every time I visit. Their prices are way better than most big-name stores, and their customer service is super quic... See more

Company replied

Rated 5 out of 5 stars

Very prompt shipment and seller reached out to ensure that I was informed as to when the shipment would go out. Product is genuine and sealed. Overall very good experience. I will definitely check wit... See more

Rated 5 out of 5 stars

Great experience! I've been shopping around for Oud Wood by TF and almost bought it at the store. Found Lux at a way better price for the same thing! Great customer service & communication the entire... See more

Company replied


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

60 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Had one of the worst customer service…

Had one of the worst customer service with them I purchase a item on 12/24 they did a shipping label and on it said delivered by the 12/27 well that date come nothing so I figured you know what it’s the holidays so I’ll give them the benefit of the doubt well 1/2 came look up the tracking number still not sent so I call the number I speak to a gentleman that said something went wrong with the shipping we should of put it out that we had them but they should get here today or tomorrow I said oh ok . Now here we are 1/13 I call again same gentleman picks up I give him my order # and he said yes it should ship out today well today came and went and still tracking number shows not shipping UPS hasn’t receive the package again another lie but the best part it I have gotten like 5 email from them asking me to rate this experience so just want to say STAY AWAY FROM BEING FROM THEM AGAIN because they don’t care about the customer .

January 13, 2026
Unprompted review
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Reply from Luxina

Hi Ismael,

Please reach out to us! All of our holiday orders have been delivered, and we do not have any record of speaking to you in our system.

Please reach us at info@luxperfume.com with your order number and we will do everything we can to help you!

Rated 5 out of 5 stars

This is my second purchase from Lux Perfume

This is my second purchase from Lux Perfume and won’t be my last either. Between the fast shipping, great price, and my cologne arriving safely packed keeps me coming back.

January 6, 2026
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Reply from Luxina

Andrew, thank you so much for coming back!

Rated 5 out of 5 stars

Truly amazing!

Truly amazing!! The customer service is amazing! And you get 100% authentic items at a discounted rate! I love this website!

December 10, 2025
Unprompted review
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Reply from Luxina

Loren, you are truly the best!

Rated 5 out of 5 stars

No lies

No lies , the product you are looking for at a price we all love!! Thank you lux perfume

December 18, 2025
Unprompted review
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Reply from Luxina

Thank you very much for your business!

Rated 5 out of 5 stars

Great Experience!

The perfume seems to be authentic and the price is so much less than at the store. Would definitely purchase again.

December 2, 2025
Unprompted review
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Reply from Luxina

Thank you for your support!

Rated 5 out of 5 stars

Fast shipping

Fast shipping, and I love how they kept me updated of my product from the day I placed the order until delivery.

November 25, 2025
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Reply from Luxina

Thank you Missenda!

Rated 5 out of 5 stars

Great customer service and so easy to…

Great customer service and so easy to order. Fast shipping (and free!). I got what I wanted at a fraction of the cost and that makes me super happy! Love the fragrance. Thank you Lux!

November 11, 2025
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Reply from Luxina

Your support means everything Shelia!

Rated 1 out of 5 stars

This is the worst knockoff...

This is the worst knockoff! I purchased the Byredo Mojave Ghost to compare to the original one and it was an epic fail. I emailed to request a refund and was told, "Because I opened the packaging they could not refund me." I asked how then would I smell the fragrance it I can't open the package? Shortly after expressing my disappointment I received a return label. They only refunded half the money. What a complete waste of time and money! AND . the only reason they received 1 star is because it was the ONLY way I could share my experience! I rate the a 0 ... as they say, buyers be aware!!! I should have done my research before purchasing ..

October 22, 2025
Unprompted review
Luxina logo

Reply from Luxina

Hi Leah, we are sorry you were disappointed in your order. We made numerous attempts, with documented evidence, to show you that the Byredo is 100% authentic.

We state our return policy very clearly and tried to find a solution for you.

The biggest issue was that you were incredibly rude to our support staff. So rude that the owner had to step in when our support staff became afraid. We refunded you the full amount minus any return fees.

We understand issues arise from time to time, but spreading lies can damage small businesses such as ours.

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