Never ordering from this company again. Took 2 weeks for my oder to arrive when I was promised a sooner date to arrive. Poor customer service. Didn't get my tracking order days after i tried asking... See more
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Lux Perfume is awesome! They’re always adding new scents, so there’s something new every time I visit. Their prices are way better than most big-name stores, and their customer service is super quic... See more
Company replied
Very prompt shipment and seller reached out to ensure that I was informed as to when the shipment would go out. Product is genuine and sealed. Overall very good experience. I will definitely check wit... See more
Great experience! I've been shopping around for Oud Wood by TF and almost bought it at the store. Found Lux at a way better price for the same thing! Great customer service & communication the entire... See more
Company replied
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Replied to 40% of negative reviews
Typically replies within 24 hours
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Had one of the worst customer service…
Had one of the worst customer service with them I purchase a item on 12/24 they did a shipping label and on it said delivered by the 12/27 well that date come nothing so I figured you know what it’s the holidays so I’ll give them the benefit of the doubt well 1/2 came look up the tracking number still not sent so I call the number I speak to a gentleman that said something went wrong with the shipping we should of put it out that we had them but they should get here today or tomorrow I said oh ok . Now here we are 1/13 I call again same gentleman picks up I give him my order # and he said yes it should ship out today well today came and went and still tracking number shows not shipping UPS hasn’t receive the package again another lie but the best part it I have gotten like 5 email from them asking me to rate this experience so just want to say STAY AWAY FROM BEING FROM THEM AGAIN because they don’t care about the customer .

Reply from Luxina
Quick shipping and low prices
Quick shipping and low prices. Would definitely recommend LUX

Reply from Luxina
This is my second purchase from Lux Perfume
This is my second purchase from Lux Perfume and won’t be my last either. Between the fast shipping, great price, and my cologne arriving safely packed keeps me coming back.

Reply from Luxina
It was easy to find the cologne I was…
It was easy to find the cologne I was looking for and easy to order. Thank you so much.

Reply from Luxina
Delighted experience
Delighted experience! Great shipping, packaging and authenticity.

Reply from Luxina
I’m so happy with my purchase
I’m so happy with my purchase! My perfume and service was amazing❤️

Reply from Luxina
Lux Perfume helped source favorite celebrity fragrances…
I was looking for celebrity fragrances and Lux Perfume was able to send me Henry Cavill's go-to fragrance in time for Christmas at a great price.

Reply from Luxina

Reply from Luxina
Truly amazing!
Truly amazing!! The customer service is amazing! And you get 100% authentic items at a discounted rate! I love this website!

Reply from Luxina
Smooth transaction and great…
Smooth transaction and great communication

Reply from Luxina
No lies
No lies , the product you are looking for at a price we all love!! Thank you lux perfume

Reply from Luxina
Great Experience!
The perfume seems to be authentic and the price is so much less than at the store. Would definitely purchase again.

Reply from Luxina
Fast shipping
Fast shipping, and I love how they kept me updated of my product from the day I placed the order until delivery.

Reply from Luxina

Reply from Luxina
Great customer service and so easy to…
Great customer service and so easy to order. Fast shipping (and free!). I got what I wanted at a fraction of the cost and that makes me super happy! Love the fragrance. Thank you Lux!

Reply from Luxina
Order came in and I’m very satisfied…
Order came in and I’m very satisfied with my purchase!

Reply from Luxina

Reply from Luxina
This is the worst knockoff...
This is the worst knockoff! I purchased the Byredo Mojave Ghost to compare to the original one and it was an epic fail. I emailed to request a refund and was told, "Because I opened the packaging they could not refund me." I asked how then would I smell the fragrance it I can't open the package? Shortly after expressing my disappointment I received a return label. They only refunded half the money. What a complete waste of time and money! AND . the only reason they received 1 star is because it was the ONLY way I could share my experience! I rate the a 0 ... as they say, buyers be aware!!! I should have done my research before purchasing ..

Reply from Luxina
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