Luxina Reviews 60

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Never ordering from this company again. Took 2 weeks for my oder to arrive when I was promised a sooner date to arrive. Poor customer service. Didn't get my tracking order days after i tried asking... See more

Rated 5 out of 5 stars

Lux Perfume is awesome! They’re always adding new scents, so there’s something new every time I visit. Their prices are way better than most big-name stores, and their customer service is super quic... See more

Company replied

Rated 5 out of 5 stars

Very prompt shipment and seller reached out to ensure that I was informed as to when the shipment would go out. Product is genuine and sealed. Overall very good experience. I will definitely check wit... See more

Rated 5 out of 5 stars

Great experience! I've been shopping around for Oud Wood by TF and almost bought it at the store. Found Lux at a way better price for the same thing! Great customer service & communication the entire... See more

Company replied


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4.4

Excellent

TrustScore 4.5 out of 5

60 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

They delivered as promised

I decided to order from here based on a recommendation from a podcast and at this time, I couldn’t be happier. So far, both scents are lasting. The ones from Creed website and the one I purchased at Costco had to be returned. I am not sure if the formula was “less” but it didn’t last and everyone is complaining. For the cost of a good perfume, it’s important for it to wear well.

July 11, 2025
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Reply from Luxina

Thank you very much, Jolene! We hope you keep enjoying your scents!

Rated 5 out of 5 stars

Lux Perfume is the best

Lux Perfume is awesome! They’re always adding new scents, so there’s something new every time I visit. Their prices are way better than most big-name stores, and their customer service is super quick and helpful. Shipping is fast too — I usually get my orders in pretty quickly. Definitely my go-to for perfumes for myself & as gifts!

June 23, 2025
Unprompted review
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Reply from Luxina

Thank you for the review! We hope you come back to us for any gifts you may need.

Rated 5 out of 5 stars

Great price and authentic products

Great price and authentic products! Grateful I found Lux Perfume. Will be perfect for Christmas gifts.

July 11, 2025
Unprompted review
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Reply from Luxina

So nice of you! We are here to help with any Christmas needs!

Rated 5 out of 5 stars

I have a fragrance allergy- Lux helped me out!

I have a fragrance allergy-had it all my life. I have been unable to wear alot of fragrances. I became interested in trying to see if there was a frag out there that could accommodate me so I could have fun like all of you great smelling people. I spoke with the owner of Lux for a while and he was very cool about giving me some tips and offering me different things to make sure I was able to get something, without being too difficult on me. in the end I was able to get a new fragrance, and their price was better than all the other places I checked for that same fragrance- which was Viking by Creed.

April 15, 2025
Unprompted review
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Reply from Luxina

Mike, it was a true pleasure helping you find the right scent! We are always here to help you find the right one!

Rated 5 out of 5 stars

Lux Perfume is it

Lux Perfume is it. My favorite perfumes and way more affordable than the average retailer!

July 10, 2025
Unprompted review
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Reply from Luxina

Jacqueline, thank you so much! It means a lot that we could help you save some money!

Rated 5 out of 5 stars

Great experience

Great experience! I've been shopping around for Oud Wood by TF and almost bought it at the store. Found Lux at a way better price for the same thing! Great customer service & communication the entire process. Highly recommend!!

May 15, 2025
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Reply from Luxina

Thanks Zubin! We hope you love your TF Oud Wood! Come back to us for anymore TF fragrances!

Rated 5 out of 5 stars

Had a great experience with purchasing…

Had a great experience with purchasing from LP. I ordered a bottle of Creed Viking and was thrilled when it arrived in a week of ordering. Will definitely buy from LP again in the future!

May 23, 2025
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Reply from Luxina

Thank you so much! If you ever need anything else, please don't hesitate to reach out to us!

Rated 5 out of 5 stars

Lux Perfume has one of the best…

Lux Perfume has one of the best customer service I’ve ever had. I had a question about the perfume I was going to order and got a quick and detailed response which led me to buy the product and trust that I was getting what I asked for. Excited for Christmas time!!

July 7, 2025
Unprompted review
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Reply from Luxina

Emily, this was so great of you to say! We're always happy to help!

Rated 5 out of 5 stars

FREE & FAST shipping!

The website is so user friendly PLUS FAST & FREE SHIPPING. Buying all my fragrances from Lux from now on. This is your sign to buy that fragrance you've been eyeing.

July 10, 2025
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Reply from Luxina

Thank you Martine, thank you for letting everyone know about us! Your support has been awesome!

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