Luxottica Reviews 

Believe the poor reviews! They are 100% true. I bought a pair of designer prescription glasses by Michael Kors. The nose piece broke from normal wear and poor design. They refuse to do anything at all. The glasses are less than 6 months old. Their customer service is a joke. I definitely do not recommend this company at all both for quality of product and lack of customer service. You're better off buying for Walmart!

Three times now luxoticca refuses to honor their warranty. Most recent was a VERY expensive custom pair of oakley batwolf shades. They claim it was accidental damage which is not covered, same as the last time and the time before that. I'll admit the Costa pair was definitely accidental damage but this last time was not. The hinge on the dogear just simply broke, I assume due to their Chinese made garbage plastic frames. Luxoticca has lost a lifetime customer. I've spent over $3000 in the last 8 or 9 years buying oakley, costa, Ray bans ect. I wont buy another item that's backed by such a trash corporate greed conglomerate again. I recommend Gatorz for your next sunglasses purchase. 100% american made, billet aluminum frame, lifetime warranty and an array of ballistic rated polarized lens options to choose from. I'm disappointed in you oakley. You use to be a great brand.

Just found out this company had a data breach in 2001 and it included my details, they are now on the dark web.
No notification from these, they just kept it quite.

If I could go less than 1 star I would. This is a horrible place to work for. Trust me you will not get a formal orientation. Your supervisor can't help you and if you don't catch on you get written up and down graded for your performance.

I recently went through the entire warranty process as instructed by an Oakley store for a pair of sunglasses that were a gift. The store assured me that the glasses should be covered under warranty, even though I didn’t have the original receipt (since they were a present from when I worked on a superyacht). The issue was with the frame becoming brittle and breaking—a defect clearly visible when I showed the glasses in-store, although it was harder to capture in the photos I sent to customer support.

Despite the glasses being less than a year old and clearly defective, Luxottica denied my warranty claim. The most disappointing part was that they offered me a “discount” to buy a new pair, but when I checked online, the discounted price was actually more expensive than buying them from another retailer.

Considering how much these glasses likely cost to manufacture and how much they charge customers, I find it frustrating and unacceptable that they were unable to resolve my issue. Luxottica has taken over many big brands, and it feels like they’ve become more focused on profits than valuing their loyal customers.

I strongly urge others to support brands that aren’t part of this corporate machine. If enough people take a stand, maybe companies like Luxottica will start treating their customers with the respect they deserve.

Terrible company with non existent customer support... mistake after mistake

When you paid $359 for a pair of sunglasses, you'd expect them to last for more than 2 years. Mine did but only a few months over 2 years. The lenses then exfoliated, despite the best care being taken (always dry etc.). One day when I wiped them with the provided cloth, the coating went away, like ibn the pic. I complained but Prada, the producer, directed me to Luxottica as their exclusive global dealer for glasses. Luxottica said they won't anything about it because I purchased them more than 2 years ago and they do no longer make that model.

Amazing warranty experience. A pair of Persols cracked and I created a service request with them on Monday. By Friday I had a brand new replacement pair. They sent a label, I shipped my broken pair to them, they assessed the damage and sent a new frame that was delivered from Italy all within 5 working days. Amazing service that I wasn’t expecting given the other reviews on here.

I bought two pairs of glasses from…
I bought two pairs of sunglasses from their store. However, one of them was not in the store and the cashier said that either I will clean this showcase product and give it to you or I will order it online. Of course I didn't want to buy the showcase product because it was like second hand. We ordered and I paid for both products. Then my product was shipped from another company and it was said that it came to the Netherlands via Italy. I did not receive the product, but I received an e-mail as if I had received it. But they told me that they would start an investigation, but if my product did not come and an e-mail came as if it came, do you think the person who did this would confess? They are definitely not behind their customers. I ordered a lot of luxury products that same week and I didn't have any problems with any of them. If the product was in the store that day, I would have bought it directly from the store. What is my fault as a customer? I wish, I wish I had chosen a product in the store and bought it, then I wouldn't have to deal with all this. They asked for a photo of my ID and my signature and I gave it to them. But I'm still wondering what kind of investigation they will carry out. The person who swiped my parcel will say yes, I did it? And jeopardise his business. Maybe he'll come knocking on my door. It's really frustrating because I'm a single woman. When I told this to the customer service, they didn't care. I hope they will at least give a gift voucher for the amount of the glasses, because I will never buy a product that is in the store and I will never buy it with home delivery again…
Ik kocht twee zonnebrillen in hun winkel. Een ervan was echter niet in de winkel en de caissière zei dat ik of dit vitrineproduct zal schoonmaken en aan u geven of ik zal het online bestellen. Natuurlijk wilde ik het vitrineproduct niet kopen omdat het net tweedehands was. We bestelden en ik betaalde voor beide producten. Toen werd mijn product verzonden door een ander bedrijf en er werd gezegd dat het via Italië naar Nederland kwam. Ik heb het product niet ontvangen, maar ik kreeg wel een e-mail alsof ik het had ontvangen. Maar ze vertelden me dat ze een onderzoek zouden starten, maar als mijn product niet kwam en er kwam een e-mail alsof het kwam, denk je dat de persoon die dit heeft gedaan zou bekennen? Ze staan zeker niet achter hun klanten. Ik heb in dezelfde week een heleboel luxe producten besteld en ik heb met geen enkel product problemen gehad. Als het product die dag in de winkel lag, had ik het direct in de winkel gekocht. Wat is mijn fout als klant? Ik wou dat ik een product had gekozen en gekocht dat in de winkel lag, dan had ik niet met hen te maken gehad. Ze vroegen me om een foto van mijn identiteitsbewijs en mijn handtekening, en die heb ik gegeven. Maar ik vraag me nog steeds af wat voor onderzoek ze zullen doen. Zal de persoon die mijn pakje gestolen heeft, zeggen dat ik het gedaan heb? En zijn baan in gevaar brengen. Misschien komt hij wel bij me aankloppen. Het is echt frustrerend omdat ik een alleenstaande vrouw ben. Toen ik dit aan de klantenservice vertelde, trokken ze zich er niets van aan. Ik hoop dat ze me een cadeaubon geven voor minstens het bedrag van de bril, want ik zal nooit meer een product kopen dat in de winkel ligt en ik zal het nooit met thuisbezorging kopen.

For such a big conglomerate company which owns probably more than half of the eyewear market, it sure employs the worst people to deal with customers. They don’t take Customer Service seriously and don’t respect customers.

When asked questions, they don’t answer them completely (most likely intentionally), and then if you try to confirm that you understood their partial answers by repeating their instructions back to them, they simply reply with “I never stated that,” instead of getting to the point and answering what should be done to get a warranty claim processed. These people are rude, incompetent and just plain annoying.

There is no telephone number to contact someone for questions regarding Oakley warranty issues, and the chat service and emails are slow and unhelpful. Specifically, Luana just dismissed my questions and didn’t help me. I asked for a manager and that was also through email communication only. I’m not even sure if she really was a manager, but Daisy was also unhelpful and contradictory. When I asked for her assistance, she told me it could only be done on my end, so once I did it and I informed her of it, she said there was a problem and she was supposed to do it. I was so confused dealing with her.

Luxottica should realize so many people are annoyed with their lack of support and should hire new people who can actually do something to help customers. Based on the overwhelming number of complaints, it’s clear Luxottica staff need to do their jobs, be clear and competent, be courteous and prompt, and be accommodating and understanding of customers’ concerns and issues with their expensive products.

If you absolutely know you’re not going to have an issue, you can take a chance and purchase their products but if you require any sort of after-sales assistance or have any issue arise, I recommend staying away from this company because good luck getting the help you need to resolve it.

I purchased prescription glasses and within the warranty period (2 years) asked for replacement due to defects. Luxottica complied and furnished a letter stating that they will replace the glasses but added that the replacement letter or coupon expires in one year.
I have many pairs of glasses and now that I want to replace these glasses (which I have not worn, and will return in their new state to Luxottica) the letter is expired.
In the warranty there is no statement mentioning that once agreement to replacement honouring this must take place within one year. They make up the rules as they go along.
As they have agreed to replacement in a letter it’s now a matter of the collection of payment. My options are:
1) a letter stating my intention to take them to small claims court. Should be a slam dunk as they have agreed to replace but recalcitrant in payment.
2) letter to leaders of company in Canada and International regarding poor business practices.
3) some public relations regarding poor business practice in various social media.

I really like Oakley products, but last year had a screw fallout and they said it wasn't under warranty. I had them for 6 months. After a lot of back and forth, they gave me a promotional coupon that was good through September, 2024. I try to use it and it's declined because it's not good for products on sale. No one in customer service is willing to help. Their products are always on sale. The coupon is worthless. I will be going to another manufacturer. Their customer service is horrible.

Purchased a pair of Oakley Sunglasses from my golf club's Pro Shop. Noticed the left lens was loose. Upon further examination I realized that the upper corner was broken, and the lens was NG. No problem, these things happen. My Pro Shop had the glasses for nearly two (2) months with no help from Luxottica. On my end I tried calling (hahaha!!) & then emailing, etc. Got ZERO response other than that I should buy a new pair of lens to replace the damaged ones. I have made a list of ALL Luxottica brands, & I can tell you there is ZERO % CHANCE they will ever see a dollar of mine going forward. I purchased 2 pairs of Shady Rays for $45 each & they are every bit as good as my Oakleys. Do yourself a favor - AVOID ALL Luxottica Brands!!! They are the WORST retailer I have ever dealt with. Thank goodness there are other options!!! BTW - I wish I could have given these Criminals ZERO stars!!!!

I ordered a pair of Prada Sunglasses online in December 2023. The first time I needed them was in February 2024 for a trip. When I opened the glasses the frame pulled open all the way making it so that they wouldn't fit at all. I contacted Prada who referred me to Luxottica.

They closed the claim as
Upon evaluation of your claim, we have determined that the issue is not covered under warranty.

Common causes for Out of Warranty Claims:

Issue not due to defective material or workmanship
Missing/Invalid proof of purchase
Warranty period expired

Although your claim is not covered under warranty, we appreciate your business and would like to offer replacement of your glasses at a discounted rate.

To view a summary of the offer, click on “View offer” and follow the steps.

The offer will be valid for 10 days from the date of the email.

The offer? $350 for a pair of sunglasses that originally cost $200.

Not buying anything manufactured by them again. 😡

Time moves a lot slower at Luxoticca HQ than it does anywhere else, it’s not a slick operation. They said my request was out of warranty incorrectly, and despite identifying this, the fix was for me to open a new service request with notes on for their agent. It’s taken 3 weeks to negotiate a replacement pair, and it’ll take another 7 business days to ship them, only after I’ve returned the defective frame.

Do they realise this is people’s glasses?

A pair held together with glue and sticky tape is better than no pair at all, why do I need to be without them?

I’d say avoid them, but almost every manufacturer uses Luxoticca so you’re pretty screwed in that respect.

This group has now leaked my information on the dark web. Do not use them.

wants me to return defective glasses before them sending me replacement pair. meaning I will not be able to see anything for at least a week. Somehow this is appropriate way to do business is to treat your customers like thieves, meanwhile the consumer is virtually forced to purchase from this brand as they are a monopoly in the glasses world. Does not care about disabled individuals.

They stole my money
I pained for a repair and never got en email for where tos end the glasses and the just took my money. They don’t have a phone number to where comunícate everything g is through a chat that disconnects is a totally scam

The behavior of this company is simply unacceptable. Just a week ago, they informed me via email that because the product couldn't be returned, they would promptly refund me, suggesting I dispose of the RB Smart Glasses and charging case following local guidelines. Now, after I've already disposed of the item as per their instructions, they're demanding its return. Such inconsistency is utterly disgraceful. I plan to escalate this issue with my bank. Additionally, my order arrived weeks late.