Ordered 3 items, at a great price, on Friday & they were delivered on Monday. No issues with the packaging or delivery. Not used this company before but will be happy to use them again.
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See what reviewers are saying
This company which is family run, not only sells all your top hair products at really great prices (and often offer an additional discount) but also give great customer service. You can tell they valu... See more
Amazing customer service! You can tell they’re a lovely family run company who really cares about their customers. I ordered a set of Davines products and unfortunately one had arrived damaged. Sa... See more
Company replied
Very poor experience. Luxury expensive items very poorly packed and subsequently damaged on arrival. No telephone number to contact customer services. You have to contact via email and receive AI auto... See more
Company replied
Company details
Written by the company
Welcome to LuxuriousLook.co.uk the online experts in everything haircare. Founded in 2013, we strive to provide you with a unique selection of handpicked brands so you can 'Be Your Best You'. By stocking a more refined set of brands than our competitors we ensure we have products that are well respected and proven, whilst still maintaining a full range to suit whatever your haircare need. Luxurious Look is a family run business and we are totally focused on providing outstanding customer service, we are also very open to feedback so if you see ways you think we can improve, how we could do things differently or any brands you'd like us to stock then please drop us a line.
Contact info
United Kingdom
- info@luxuriouslook.co.uk
- luxuriouslook.co.uk
3.8
Great
885 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Quick delivery
Quick delivery , great prices and easy to use website. What more do you need ?
April 5, 2022
Reply from Luxurious Look
Thanks Emma, that's lovely to read.
Always very good service
Always very good service and a bonus when there are discounted prices on the items. Kept up to date with delivery and items were tracked to ensure safe arrival. Always very happy with products and condition they arrive.
April 5, 2022
Reply from Luxurious Look
Thank you, that's really lovely to read. See you again soon :-)
A good company but waited longer than expected for my delivery
Waited longer than expected for my parcel (my first order) emailed their customer team and there had been an issue with the information being passed to their stock room. The customer services were quick to action my order and upgraded me to next day delivery.
Would have given 5 stars if it wasn't my first order with them where I encountered an issue but generally a very good company and I would order from then again
March 30, 2022
Reply from Luxurious Look
Thanks Lauren, really appreciate the feedback. Glad we got there in the end! Hope to see you again soon :-)
Love my Davines shampoo and…
Love my Davines shampoo and conditioner..prompt delivery.
Recommend Luxurious Look.
March 27, 2022
Reply from Luxurious Look
Thanks Kate, that's great. Davines are such a lovely brand :-)
Reply from Luxurious Look
Thanks Wendy, that's great to hear :-)
Very good service and prompt delivery
March 26, 2022
Reply from Luxurious Look
Thanks Joan, that's great to hear.
Parcel arrived very quickly
Parcel arrived very quickly. Good service will definitely order from you again
March 24, 2022
Reply from Luxurious Look
Thanks Susan, really appreciate your support :-)
Excellent prices!
A lot less by far than I found anywhere else online. Order process and checkout was very simple and my products were delivered really quickly!! :-)
March 21, 2022
Reply from Luxurious Look
Thanks Sharon, that's great to hear!
Reply from Luxurious Look
Thanks Brenda :-)
This was purchased for my Birthday from…
This was purchased for my Birthday from my mother.
It seems everything went smoothly so I am sure she will purchase from you again as Brexit has made sending presents nigh on impossible from Europe.
March 19, 2022
Reply from Luxurious Look
Thanks Sarah, that's really lovely to read :-)
Excellent service as always
March 18, 2022
Reply from Luxurious Look
Thanks Lyn, see you again soon :-)
I ordered two items very happy customer
I ordered two items , I had confirmation of my order within seconds of ordering. Then not long after I received another message that my order was being actioned, next day it was dispatched and next day I received it. Fantastic service and trouble free transaction.
The goods were very solidly packed, this company are very hard to beat on price, I have ordered before and I definitely will order again.
March 17, 2022
Reply from Luxurious Look
Thanks Hilary, that's a really lovely review to read :-)
Prompt and efficient
Love this product. Very prompt and efficient delivery and excellent packaging
March 17, 2022
Reply from Luxurious Look
Thanks Heather, appreciate your support :-)
Davines Hair products
The Davines range of hair products are my absolute favourite and really suit my hair.
March 17, 2022
Reply from Luxurious Look
Thanks Anna, that's lovely. Davines are such a lovely brand.
Brilliant company
Brilliant products and price
Fast free delivery
Service exceptional
Will definitely use again
March 16, 2022
Reply from Luxurious Look
Thanks Lynnette :-)
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