Ordered 3 items, at a great price, on Friday & they were delivered on Monday. No issues with the packaging or delivery. Not used this company before but will be happy to use them again.
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This company which is family run, not only sells all your top hair products at really great prices (and often offer an additional discount) but also give great customer service. You can tell they valu... See more
Amazing customer service! You can tell they’re a lovely family run company who really cares about their customers. I ordered a set of Davines products and unfortunately one had arrived damaged. Sa... See more
Company replied
Very poor experience. Luxury expensive items very poorly packed and subsequently damaged on arrival. No telephone number to contact customer services. You have to contact via email and receive AI auto... See more
Company replied
Company details
Written by the company
Welcome to LuxuriousLook.co.uk the online experts in everything haircare. Founded in 2013, we strive to provide you with a unique selection of handpicked brands so you can 'Be Your Best You'. By stocking a more refined set of brands than our competitors we ensure we have products that are well respected and proven, whilst still maintaining a full range to suit whatever your haircare need. Luxurious Look is a family run business and we are totally focused on providing outstanding customer service, we are also very open to feedback so if you see ways you think we can improve, how we could do things differently or any brands you'd like us to stock then please drop us a line.
Contact info
United Kingdom
- info@luxuriouslook.co.uk
- luxuriouslook.co.uk
3.8
Great
885 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent Customer Care 💕
An item came damaged but within a few hours of emailing I had a replacement on the way , rare to find a business who actually care for their customers! Highly recommended!!
Will definitely be returning 😊
April 28, 2023
Unprompted review
Quick delivery and no issues.
March 17, 2023
Lovely hair products at a great price
Lovely hair products at a great price. I love my new shampoo, conditioner, tinted moisturiser and hair styler for my greying hair. Letting my colour grow out is so much simpler and nicer knowing it looks good and in great condition.
March 18, 2023
Good choice of products
Good choice of products, delivered quickly and well packaged. Thank you.
March 16, 2023
Excellent experience (as always)
Excellent experience - great variety of cruelty free products, competitive prices and super quick delivery.
February 15, 2023
Joico humidifier hair spray
I have been using this product for a number of years now but have recently found it hard to find so was really pleased to find it again, this company was so easy to access and I was kept informed on dispatch and delivery and the item arrived a day early so no problem at all. Will definitely use them again and let friends and family know too.
February 16, 2023
Work’s absolutely wonderful I cannot…
Work’s absolutely wonderful I cannot believe the difference it’s made to my hair. Being out in this damp weather my hair has behaved perfectly
March 1, 2023
They are the best
I had a problem with my order from the subcontracted shipping company, but Luxurious Look's customer service was incredible, attentive throughout the process, and gave me an immediate solution.
I will definitely buy from them again!
February 16, 2023
Unprompted review
Very fast shipping and authentic…
Very fast shipping and authentic products! I’m very pleased to my order and highly recommend this family business.
January 27, 2023
Unprompted review
Great website
Great product - true to the colour and easy to apply. It arrived earlier than anticipated and was left in a safe place as no one was in
January 12, 2023
Unprompted review
Easy to order and competitive prices…
Easy to order and competitive prices for the products I needed. Order arrived on time before Christmas.
December 19, 2022
Great customer service
My delivery was delayed due to the courier luxurious customer service was excellent in providing feedback. Problem resolved and good’s received
December 17, 2022
Quick and efficient
Delivered my order quickly and so well packaged. Quick and efficient service.
December 19, 2022
Everything was fine except quite a long…
Everything was fine except quite a long delay with no information between order being placed confirmation until news of its delivery
November 25, 2022
My favourite Moisturiser
You enabled me to buy my favourite moisturiser at a great price x
December 9, 2022
Excellent service
December 2, 2022
Avoid this shop
Avoid this shop
I do not recommended this shop
Order was returned and shop refuse give me refund
They just say that are many warehouses in that location, sometimes unfortunately parcels are delivered to another one so we cant give refund to you.Poor customer service
Update:
Royal mail already send confirmation that parcel was delivery successfully at this adress:Luxurious Look LTD,
Fulfilment Crowd,
Unit 20 Matrix Way,
Buckshaw Village,
Chorley,
Lancashire,
PR7 7ND
November 1, 2022
Unprompted review
Great price arrived as expected
November 22, 2022
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