Ordered 3 items, at a great price, on Friday & they were delivered on Monday. No issues with the packaging or delivery. Not used this company before but will be happy to use them again.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This company which is family run, not only sells all your top hair products at really great prices (and often offer an additional discount) but also give great customer service. You can tell they valu... See more
Amazing customer service! You can tell they’re a lovely family run company who really cares about their customers. I ordered a set of Davines products and unfortunately one had arrived damaged. Sa... See more
Company replied
Very poor experience. Luxury expensive items very poorly packed and subsequently damaged on arrival. No telephone number to contact customer services. You have to contact via email and receive AI auto... See more
Company replied
Company details
Written by the company
Welcome to LuxuriousLook.co.uk the online experts in everything haircare. Founded in 2013, we strive to provide you with a unique selection of handpicked brands so you can 'Be Your Best You'. By stocking a more refined set of brands than our competitors we ensure we have products that are well respected and proven, whilst still maintaining a full range to suit whatever your haircare need. Luxurious Look is a family run business and we are totally focused on providing outstanding customer service, we are also very open to feedback so if you see ways you think we can improve, how we could do things differently or any brands you'd like us to stock then please drop us a line.
Contact info
United Kingdom
- info@luxuriouslook.co.uk
- luxuriouslook.co.uk
3.8
Great
885 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service as usual 👍❤️
November 26, 2022
Great customer service
Great customer service from Mark and Sarah. I contacted them re an online issue ( my fault). They responded immediately to sort it out. Thank you.
Claire
December 1, 2022
Unprompted review
Fantastic service !!
All the products are beautiful but I was most impressed with the customer service. I made an error with my postcode, causing untold problems with the Post Office. Sarah was superb with her follow up and solved the issue with little fuss and excellent communication. Brilliant !!
November 23, 2022
Unprompted review
Swift service
Placed an order Friday and received the following Monday. Great service and good packaging.
November 21, 2022
Unprompted review
Very happy will buy from here again
October 17, 2022
Highly recommended!
From past experience, I knew that Luxurious Look offers a great range, speedy delivery and a good price. I was not disappointed. :-)
October 18, 2022
Quick service and the products arrived…
Quick service and the products arrived safely, in sustainable packaging. Thank you!
October 25, 2022
Efficient service
October 19, 2022
Poor delivery service
Order placed on Saturday did not come until Friday ,should have been 48 hour Royal Mail. As Royal Mail was on strike for one day why not use another parcel delivery service.
September 2, 2022
Reply from Luxurious Look
Hi Trevor, thanks for getting in touch. I am sorry to hear about your experience, you are correct that unfortunately your delivery was affected by the strike and the bank holiday, Royal Mail then didn't recover to deliver on time. As you checked out as a guest, if you'd like to create an account i'd be happy to add £5 store credit for your against your next order. I do apologise again for your initial experience.
Excellent customer service
Review on behalf of my wife …..Following my recent comments/review around my parcel not arriving ,I would like to give further feedback around the excellent customer service received.
Thank you for taking the time to respond to my concerns and the parcel arrived as per your update.
I would not hesitate to use your services again.
September 1, 2022
Reply from Luxurious Look
Hi Paul, thanks for getting in touch. I do apologise that your order hasn't arrived yet. Royal Mail have suffered delays due to the strike action on Friday that was compounded by the bank holiday. It looks like your order should arrive tomorrow. I will keep an eye on it from here to ensure no further delays. Apologies again.
Luxury products at a great price
Luxury products at a great price. I bought the olaplex set a few times. Really amazing customer service, I learnt this place is run by a lovely family. Won't be using it anywhere else from now on. 5* from me!
August 12, 2022
Unprompted review
Reply from Luxurious Look
Thanks Diana, that's lovely to read :-)
Easy to order and quick delivery
Easy to order and quick delivery, will definitely use again.
August 1, 2022
Reply from Luxurious Look
Thanks Catherine, appreciate your support :-)
Reply from Luxurious Look
Thank you, that's lovely to read.
Love Luxurious Look
Easy to order, quick delivery and good range of products. Love the Davinez products for curly hair. Thank you for the discounts Luxurious Look :-)
August 1, 2022
Reply from Luxurious Look
Thank you, we really appreciate your support :-)
Excellent service prompt delivery
August 1, 2022
Reply from Luxurious Look
Thanks Vivienne, that's great :-)
The products I was looking for at good…
The products I was looking for at good prices and fast delivery.
August 1, 2022
Reply from Luxurious Look
Thank you, that's lovely to read.
Reply from Luxurious Look
Thanks Janet, see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.