Luxury Airport Shuttles Reviews 

1,948
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 510 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff from the initial call to the final drop-off. Many appreciate the prompt and reliable delivery service, with drivers arriving on time and providing comfortable, safe journeys. The booking process is frequently noted as easy and efficient, often with personal confirmations that reassure customers. Some people were dissatisfied with certain aspects, such as being dropped off in heavy rain without cover or experiencing delays due to waiting for other passengers. There were also instances of incorrect drop-off locations and initial booking errors, which caused some inconvenience.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the comfortable, clean, and spacious... See more

Staff

Users describe positive interactions with staff, consistently praising drivers for being pleasant, helpful,... See more

Delivery service

Customers had positive experiences with delivery service, consistently highlighting punctuality and helpful... See more

Location

Reviewers highlight positive aspects of location, particularly appreciating the convenience of travel to and... See more

Booking process

People report positive experiences with the booking process, often describing it as easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from the first phone call to drop off. We needed urgent transport to the airport, booking was so easy , staff were very patient and supportive. Picked up outside our door, driver kep... See more

Rated 5 out of 5 stars

Driver of company was easily visable on exiting to arrival terminal at Auckland airport . There was only a short delay while we waited for another passenger . Driver also helped with my luggage a... See more

Rated 5 out of 5 stars

Turned up on time our driver was polite accommodating with helping with my suitcase. Informed me up front in what was to happen in the course of my trip vehicle was well presented spacious. We swapped... See more

Rated 5 out of 5 stars

Great service. Prompt pick up and drop off. Friendly driver, steady drive to the airport, no dramas, no worries, no problems. Also liked being able to book online, with the office confirming personal... See more


Company details

  1. Airport Shuttle Service

Written by the company

Luxury Airport Shuttles is a premier transportation service that offers luxurious and reliable airport transfers for travelers. With a focus on providing a seamless and comfortable experience, Luxury Airport Shuttles stands out as the preferred choice for those seeking an exceptional transportation service. Operating in the Bay of Plenty and Waikato regions, through to Auckland Airport, our regular shuttle services provide flexibility, reliability, and comfort in travel.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(1,948)

450 reviews in the last 12 months

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Rated 5 out of 5 stars

The most enjoyable trip Turned up on time our driver was polite…

Turned up on time our driver was polite accommodating with helping with my suitcase. Informed me up front in what was to happen in the course of my trip vehicle was well presented spacious. We swapped over in coromandal with another bus n driver that presented himself well and vehicle in same condition. There were plenty of opportunities for rest stops and we were delivered to the airport at the appropriate time.

January 27, 2026
Rated 4 out of 5 stars

International arrival was delayed

International arrival was delayed to the point that we could not connect with last shuttle . We contacted LA shuttles for advice and were able to transfer our booking to the next morning at no cost and were picked up from our hotel at no extra cost. Good communication from both admin and driver. Van comfortable. Might be useful to have office cell phone or messenger contact as phoning from a busy / noisy overseas airport was a bit difficult.
Good service - thanks

January 17, 2026
Rated 5 out of 5 stars

Great service

Great service. Prompt pick up and drop off. Friendly driver, steady drive to the airport, no dramas, no worries, no problems. Also liked being able to book online, with the office confirming personally so you know everything is fine. Thank you guys, I'll be recommending you to others.

January 27, 2026
Rated 3 out of 5 stars

Dear Sir/Madame,thank you for…

Dear Sir/Madame,thank you for transporting me to & from Auckland international & Tauranga & back on my current visit to New Zealand.However unfortunately when I arrived through the arrivals gate on January 22nd despite having followed your instructions to the letter driver Graeme was not there to collect me,and was late by approximately 1 hr,then despite numerous attempts to call head office I kept being put on answer phone,this caused quite some anxiety to the start of my trip being in a foreign country and not knowing what was going on also Greame offered no apology at all for being so late,the return trip was much better but still 7 minutes or so late.Rob on the return trip was very kind helpful,thoughtful & concise in everything that he did he appolgisied
for the slight delay and he even dropped everyone off right by the international departures which was great,so was very pleased on the return trip. Best regards David.

January 27, 2026
Rated 5 out of 5 stars

Punctual

Punctual, helpful driver eh took my bags quite a long walk to the parking at Auckland airport. Safe driver

January 27, 2026
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience - lovely driver, kind office staff, comfortable van!
The team helped get myself and my two boys to Auckland in time for our flight ✈️ our plane to Auckland had been cancelled so we needed to get there another way quickly. I think I’ll use this service the next time I need to get to Auckland.

January 27, 2026

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