Fantastic service from the first phone call to drop off. We needed urgent transport to the airport, booking was so easy , staff were very patient and supportive. Picked up outside our door, driver kep... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Driver of company was easily visable on exiting to arrival terminal at Auckland airport . There was only a short delay while we waited for another passenger . Driver also helped with my luggage a... See more
Turned up on time our driver was polite accommodating with helping with my suitcase. Informed me up front in what was to happen in the course of my trip vehicle was well presented spacious. We swapped... See more
Great service. Prompt pick up and drop off. Friendly driver, steady drive to the airport, no dramas, no worries, no problems. Also liked being able to book online, with the office confirming personal... See more
Company details
Written by the company
Luxury Airport Shuttles is a premier transportation service that offers luxurious and reliable airport transfers for travelers. With a focus on providing a seamless and comfortable experience, Luxury Airport Shuttles stands out as the preferred choice for those seeking an exceptional transportation service. Operating in the Bay of Plenty and Waikato regions, through to Auckland Airport, our regular shuttle services provide flexibility, reliability, and comfort in travel.
Contact info
21 Jean Batten Drive, 3116, Tauranga, New Zealand
- +64 7 547 4444
- reservations@luxuryairportshuttles.co.nz
- luxuryairportshuttles.co.nz
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 month
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Appreciated flexibilty
Arrived at Auckland Airport from Bangkok earlier than expected. Was able to swap seat and get lift on shuttle about to leave rather than waiting 2 hours for next shuttle.
January 6, 2026
It was a great experience because of…
It was a great experience because of punctuality, quality service, great personalities of the 2 drivers.
Thank you!
January 6, 2026
Great service
Great service, was a bit worried about arrival time as close but had ample time. My driver was awesome
December 12, 2025
Good communication,on time,safe driving…
Good communication,on time,safe driving experience and friendly helpful staff. Would
definitely use service again.
January 6, 2026
Pick time was pretty much on time.
Pick -up -time and drop-off time were pretty much on time. When booking the pickup resrevation, there was some issues involved. There were two bookings for the same reservation, but letter corrected it.
January 6, 2026
Great service lovely driver
Such a great service. Picked me up from my hotel and dropped me near my destination! Had an issue with the first vehicle but swapped over quickly it was seamless and a great experience
January 6, 2026
Always arrives on time
Always arrives on time. Very friendly drivers even at 3am, the van is always spotless.
January 6, 2026
Enjoyable
The Drivers made trip enjoyable and were on time and meeting other travelers
January 6, 2026
Uncomfortable cramped poor leg room…not at all Luxury never has been
Uncomfortable cramped poor leg room ,never has been Luxury ! and now overpriced with poor drop off options no longer pick up or drop off at address ,.on SH2as travelling different route will do my very best to avoid in future, The driver I did not feel,was that great as wandered a bit ,becomes very expensive if you live north of Bethlehem on.SH2 Would advise avoid,So get the Bus ,Boring slow ,or fly to Tauranga
December 4, 2025
Reply from Luxury Airport Shuttles
Thanks for your feedback. I’m sorry to hear the service didn’t meet your expectations.
Comfort, clear pricing, and a smooth journey matter to us, so it’s disappointing to hear your experience fell short. We acknowledge the changes to pick-up and drop-off options and understand this won’t suit everyone, particularly for customers travelling north of Bethlehem.
Your comments about the vehicle and the driver have been noted and will be followed up internally.
We appreciate you taking the time to share your experience, even though it was a frustrating one.
Excellent Luxury Airport Shuttle Experience
We recently used the luxury airport shuttle from Auckland Airport to Tauranga, travelling with my wife and our 5-month-old daughter, and the experience was outstanding.
The journey was very comfortable, smooth, and felt completely safe, which is especially important when travelling with an infant. The vehicle was clean and well-maintained, and we reached home right on time.
A special mention to the driver — polite, professional, and extremely helpful throughout the journey. He made sure we were comfortable and handled everything with care.
Highly recommend this service for families and anyone looking for a reliable, stress-free, and truly luxury airport transfer. Will definitely use it again.
January 6, 2026
The whole service was wonderful
The whole service was wonderful. I would only add that:
-keep up the great work
-keep up the value of money service
January 6, 2026
Great service and priced suitably
Great service and priced suitably. Really happy with using them and will use them again for my next travel.
January 6, 2026
The driver - she was so awesome!!
The driver - she was so awesome! She’s professional, also very friendly and genuinely kind. We felt really welcomed and she called my name correctly from start with beautiful smile. Your service is always good & drivers are all nice but she was the best so far.
December 20, 2025
Friendly thoughtful driver who kept us…
Friendly thoughtful driver who kept us informed. Good service
January 6, 2026
Friendly, Reliable & Affordable
Very friendly, reliable and careful driver. On the dot in timing. Vehicle was comfortable and clean. Price was very reasonable and affordable. Thank you and Gid bless.
December 27, 2025
Get the address correct
Just make sure that tex messages sent regarding pick up times and pick up address are correct and written by someone who's first language is English.
The tex I received caused me a lot of distress and I had to make extra phone call to the person on duty to correct the address..... other wise I would have missed my trip.
Pick up from AK back to Tauranga great.
Thanks for sorting it for me.
January 6, 2026
Reply from Luxury Airport Shuttles
Thanks for your feedback and for letting us know what happened.
I’m really sorry for the stress caused by the incorrect text message — that’s understandably frustrating, especially when timing is critical. Clear and accurate communication is essential, and your comments have been noted so we can tighten this up.
I’m glad to hear the pick-up from Auckland back to Tauranga went well and that the team was able to sort it for you in the end.
Thanks for taking the time to share this with us.
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