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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like lashes, adhesives, and accessories are premium, reliable, and contribute to excellent retention. Many also highlight the exceptional staff, particularly a staff member, for their professionalism, meticulous attention to detail, and warm personality, which makes for a comfortable and pleasant experience. People are also very satisfied with the efficient delivery service, with many mentioning quick shipping and products arriving in excellent condition. The ease of ordering online is frequently appreciated, and the training provided is described as detailed, supportive, and inspiring, giving individuals the skills and confidence needed in their lash journey.

What people talk about most

Product

Customers had positive experiences with product quality. Reviewers consistently praise the high quality of... See more

Quality

Clients share positive opinions on quality, consistently praising the high-quality products, including lash... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, kindness, and quick responses... See more

Delivery service

Customers consistently note positive experiences with delivery service. Reviewers frequently praise the speed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been going to Helga since she first opened, and she is absolutely amazing! Her lashes always look flawless, feel so comfortable, and last so well, even after 3 weeks they still look beautiful. W... See more

Company replied

Rated 5 out of 5 stars

I’ve been going to Helga for years and can honestly say she is the best lash technician I’ve ever found. In the past, other lash techs struggled with my lashes, but Helga always gets them just right... See more

Company replied

Rated 5 out of 5 stars

Luxury Eye is a professional company selling top quality products, carefully designed and curated by the owner Helga. I had been using Luxury Eye products for 8 years and I never had any issues! D... See more

Company replied

Rated 5 out of 5 stars

Truly exemplary results every time I have my lashes done. I have blond eyelashes that hardly show but after my treatment with Helga, they look fantastic. I have been to Helga for many years and she... See more

Company replied


Company details

  1. Beauty Product Supplier

Written by the company

Luxury Eye Ltd is not only the creator of the high-end lash products professionals have come to know and love, but also a global training academy with a growing family of trainers, partners, and distributors. Established in 2014, Luxury Eye has evolved into a trusted name in the lash industry, officially launching its own premium product range in 2017. Every product undergoes rigorous testing and is only introduced to the range if it meets the highest standards of precision and quality - a core value that sets Luxury Eye apart. Under the leadership of founder and CEO Helga Toth-Halapi, an award-winning lash stylist, the brand continues to grow through passion, innovation, and dedication to the lash community. Luxury Eye has been recognised with several industry awards, including Specialist Retailer of the Year 2020 at the UK Enterprise Awards by SME-News. Beyond delivering exceptional products, the company is committed to supporting professionals worldwide - from students and customers to distributors - ensuring they grow and feel fulfilled in their lash careers. Luxury Eye is also a proud sponsor of various national and international lash competitions, further encouraging and inspiring the next generation of lash artists.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

38 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Top-Quality Lashes & Inspiring Training

I had such a wonderful experience with Luxury Eye, owned by the amazing Helga! Ordering my lash supplies are always so easy, and everything arrived beautifully packaged. The quality of the products is incredible — the lashes are soft, easy to work with, and give such a perfect finish. I also had the pleasure of completing my lash certification with Helga herself. Her training was detailed, supportive, and inspiring, giving me the skills and confidence to start my lash journey. Thank you, Helga and Luxury Eye, for providing not only top-quality products but also such valuable education!

July 28, 2025
Unprompted review
Luxury Eye Ltd logo

Reply from Luxury Eye Ltd

Thank you so much for your amazing feedback!

We're absolutely delighted to hear that you’ve had such a positive experience with both our products and training. It was a true pleasure to have you in the training, your passion and dedication were inspiring!
We're so proud to be part of your lash journey and can’t wait to see everything you achieve.

Thank you for your kind words and continued support!

With Love,
Helga & The Luxury Eye Team

Rated 5 out of 5 stars

I’ve been going to Helga for years and…

I’ve been going to Helga for years and can honestly say she is the best lash technician I’ve ever found. In the past, other lash techs struggled with my lashes, but Helga always gets them just right – they look fantastic, beautifully natural, and most importantly, they last! She’s meticulous, skilled, and clearly passionate about what she does. I wouldn’t trust my lashes with anyone else. Highly recommend!

August 8, 2025
Unprompted review
Luxury Eye Ltd logo

Reply from Luxury Eye Ltd

Thank you so much for your kind words and ongoing trust over the years, it truly means the world to me!
I’m so happy to hear that you feel confident and comfortable with your lashes every time. Creating beautiful, lasting results that work for you is always my goal, and I’m grateful to have amazing clients like you who make my job so rewarding.
Thank you for your recommendation and continued support! 🤍

With Love,
Helga

Rated 5 out of 5 stars

A client of Luxury Eye for 8 years…

I have been a client of Helga’s for almost 8 years. I think the fact that I have been going to her for lash extensions for eight years proves that her, her company and her service is beyond amazing. Not only have I been getting my lash extensions done by Helga for eight years but I have also trained with her to become a lash tech myself. I have also used products from her shop all of which have been incredible. Helga is warm, professional, unbelievably talented and knowledgeable in what she does. Knowing her this long, I can tell you that she cares deeply about her clients and works tirelessly to find and provide the best products for them. It has been amazing to see her business grow into what it is today and become such a major success. I don’t think I will ever stop telling my friends and family and random people I don’t know how amazing my lash tech is whenever I get complimented on my eyelashes (which is lots!). Through every major life event from my 30 birthday to my wedding my lashes are always looking their best thanks to her and her top tier company.

August 8, 2025
Unprompted review
Luxury Eye Ltd logo

Reply from Luxury Eye Ltd

Wow – thank you so much for this absolutely heartwarming and detailed review!

It truly means the world to me to have had your trust and support for almost 8 years. I feel incredibly lucky to have been part of your journey, not just through lashes, but also as your trainer and supplier as you stepped into the lash industry yourself.

Hearing how our work has been with you through so many important life events is genuinely touching. Thank you for always recommending me and for being such a loyal and supportive client and now colleague.

Your kind words and continued belief in what we do is the reason we keep pushing to grow and improve every day.

Sending you a big hug and so much gratitude!

Love,
Helga & the Luxury Eye team

Rated 5 out of 5 stars

Absolutely love all of Luxury Eyes…

Absolutely love all of Luxury Eyes products. Such good quality & there customer service is next level!

August 8, 2025
Unprompted review
Luxury Eye Ltd logo

Reply from Luxury Eye Ltd

Thank you so much for your kind words! We're thrilled to hear you love our products and that our customer service stands out, it truly means a lot to us.

We’re so grateful to have you as part of the Luxury Eye community!

With Love,
The Luxury Eye Team

Rated 5 out of 5 stars

Amazing products, excellent customer service

I have been ordering from Luxury Eye for years, and I truly adore their products. Their customer service is exceptional, consistently ensuring customer satisfaction. The lashes are always flawless and effortless to fan, with a deep black finish. Their glue performs excellently for both me and my clients. I highly recommend this brand!

July 17, 2025
Unprompted review
Luxury Eye Ltd logo

Reply from Luxury Eye Ltd

Thank you so much for your continued support and lovely feedback! We're truly grateful to have loyal customers like you who appreciate the quality and care we put into our products and service.

It means the world to hear that our lashes and adhesive continue to perform well for you and your clients, that deep black finish and easy fanning are exactly what we strive for!

Thank you again for recommending us and being part of the Luxury Eye family. 🤍

With Love,
The Luxury Eye Team

Rated 5 out of 5 stars

Helga has been doing my lashes for many…

Helga has been doing my lashes for many years. She is outstanding and I could never go anywhere else. I am now in my 50’s and I still have people ask me who does my lashes as they are amazing Super natural and exactly how I ask them to look and they last 💕

Simply fabulous

August 1, 2025
Unprompted review
Luxury Eye Ltd logo

Reply from Luxury Eye Ltd

Thank you so much for your kind and thoughtful words! It’s truly an honour to have been part of your lash journey over the years. Creating a natural and timeless look that you love is always my goal, and I’m so happy to hear it still gets noticed!

Your continued trust and support mean the world, looking forward to many more fabulous lash appointments together!

With love,
Helga & the Luxury Eye Team

Rated 5 out of 5 stars

Helga has to be the most professional…

Helga has to be the most professional eye lash technicians I’ve ever met.She really makes you feel at ease and listens to the customers needs to create the perfect lashes to suit your face.She’s a fantastic businesswoman and it’s family ran which is so lovely to see. if there was 10 stars, I would give it. Xx thank you for the best lashes ever xx

July 29, 2025
Unprompted review
Luxury Eye Ltd logo

Reply from Luxury Eye Ltd

Thank you so much for your beautiful words and incredible support!
It truly means the world to us, Helga puts her heart into every set of lashes, and it's so rewarding to hear that it shows. We're proud to be a family-run business, and your kind feedback is exactly why we love what we do.

We can't wait to welcome you back soon for more perfect lashes! ✨

With love,
The Luxury Eye Team

Rated 5 out of 5 stars

Couldn’t be happier with this company

I always rate Helga with 5 stars after every appointment. She is an excellent and skilled lash technician and it is always a pleasure to spend time with her. I always buy the Luxury Eye lash cleaner which keeps my lashes in good condition and lasting well. Thank you, Luxury Eye.

July 18, 2025
Unprompted review
Luxury Eye Ltd logo

Reply from Luxury Eye Ltd

Thank you so much for your continued trust and kind words!
It’s always a pleasure to welcome you, and we truly appreciate your support, both for Helga’s work and our Luxury Eye products.
We're so happy the lash cleanser is helping you keep your lashes looking their best!

Looking forward to seeing you again soon!

With Love,
The Luxury Eye Team

Rated 5 out of 5 stars

Luxury eye is one of the best eyelash…

Luxury eye is one of the best eyelash brands out there. Really high quality lashes. Easy to order as well on line, with receiving the products quickly. Not only can you order but everytime I have needed advice on how to achieve what I want, the advice has always been there, total great support. Training is also of the highest knowledgeable class. Thank you luxury eye for always having me.

August 1, 2025
Unprompted review
Luxury Eye Ltd logo

Reply from Luxury Eye Ltd

Thank you so much for your lovely review!

We're absolutely thrilled to hear that you’re happy with our products, service, and training. Supporting amazing lash artists like you is what we’re here for, and it means so much to know you feel supported and valued.

We're always just a message away whenever you need us!

With Love,
The Luxury Eye Team

Rated 5 out of 5 stars

Been using Luxury Eye products for 7…

Been using Luxury Eye products for 7 years now and every order has been fast and reliable.
I love all the products,
Great customer service and great products.

August 8, 2025
Unprompted review
Luxury Eye Ltd logo

Reply from Luxury Eye Ltd

Thank you so much for your continued support over the past 7 years! We're truly grateful for your loyalty and kind words. It means the world to us that you love our products and service.

We look forward to continuing to support you and your lash business for many more years to come!

With Love,
The Luxury Eye Team

Rated 5 out of 5 stars

Luxury Eye is the best!

Luxury Eye is a professional company selling top quality products, carefully designed and curated by the owner Helga. I had been using Luxury Eye products for 8 years and I never had any issues!
Delivery is quick, lashes fan beautifully and the adhesive retention is long lasting!
Trainings are super detailed too, so you get a lot for your money!
Highly recommended!

July 10, 2025
Unprompted review
Luxury Eye Ltd logo

Reply from Luxury Eye Ltd

Thank you so much for your kind words and continued support over the past 8 years!
We're truly grateful for your trust in our products and training. It means the world to us to know that you’re happy with the quality, reliability, and results.
We'll keep working hard to meet and exceed your expectations. Thank you for being such a valued part of the Luxury Eye family! ✨

With Love,
Luxury Eye Team

Rated 5 out of 5 stars

I’ve been using products from Luxury…

I’ve been using products from Luxury Eye for a while now, and I can confidently say they are among the best in the lash industry. The quality is consistently outstanding — from their lashes to tweezers, adhesives, and accessories, everything feels premium and reliable.

My clients always notice the difference, especially with how soft and natural the lashes look and feel. The retention has improved significantly since I started using their products, which is a big plus for both me and my clients.

Shipping is fast, packaging is always secure and elegant, and customer service is responsive and helpful.

I highly recommend Luxury Eye to any lash artist who values quality and professionalism. These products truly make a difference in my work. 💖

August 7, 2025
Luxury Eye Ltd logo

Reply from Luxury Eye Ltd

Thank you so much for your thoughtful and detailed review!
We're truly grateful for your kind words and thrilled to hear how much of a difference our products have made in your work. It's especially rewarding to know that both you and your clients notice the quality and results, that’s exactly what we aim for!

We appreciate your trust and continued support, and we're proud to be part of your lash journey. Thank you for being a valued member of the Luxury Eye family!

With Love,
Luxury Eye Team

Rated 1 out of 5 stars

VERY BUT NO NAME COMPANY !!!!!!!

VERY BUT NO NAME COMPANY !!!!!!!
Don’t order from there. Very cheap product. Very bad and unprofessional customer service. Awful company.!!!!
CHEAP CHEAP CHEAP Products 🤬🤬🤬

June 17, 2021
Unprompted review
Luxury Eye Ltd logo

Reply from Luxury Eye Ltd

Dear Dagmara,

We’re currently unable to identify you in our customer records based on the information provided. In order to investigate your experience and provide the best possible support, we kindly ask you to share a few additional details with us, such as:

Your full name
Order number
The date of your interaction with us

You can respond directly through Trustpilot’s secure platform.

Thank you for your cooperation – we look forward to resolving this as soon as possible.

Kind regards,
Luxury Eye Team

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