Never shipped my order, never answered phone calls or emails. No return call following answerphone messages. Very poor service and after reading they charge a 20% fee on refunds. Be careful with this... See more
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I ordered a product that was never shipped. No one contacted me at any point, and despite multiple attempts to reach the seller, I received no response. Due to the lack of communication and failure... See more
Company replied
Great service - good contact with the company, quick reply to messages, requested samples arrived in few days. Once ordered panels arrived in 2 days (sooner than estimated). If that was possible I w... See more
Recently ordered laminate flooring from Luxury Floor Sales, after noting that my chosen product was cheaper here than anywhere else. Ordering was straight forward, delivery was prompt, and I was kept... See more
Company details
Written by the company
Luxury Flooring Supplies is the home of great quality flooring, creatively supplying nationwide. We are here to help you find the perfect flooring for your project!
Contact info
Housley Lane, S35 2UD, Sheffield, United Kingdom
- luxuryflooringsupplies@gmail.com
- luxuryflooringsupplies.co.uk
3.2
Average
29 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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Excellent service and fast delivery.
Excellent service and fast delivery. Best prices on the market. Would definitely recommend.
May 5, 2022
Unprompted review
Great product, quick shipping but rescheduled delivery
Very pleased with the product and the turnaround time to ship. However, there was a mix-up with my phone number & address being applied to someone else's order - 200 miles away, so delivery was delayed. That said, delivery was still pretty quick
April 8, 2022
Reply from Luxury Flooring Supplies
Hi Simon,
Thank you for your feedback and for highlighting this. We’re really pleased to hear you were happy with the product and the overall turnaround time.
You’re absolutely right that there was an address and contact detail mix-up at the courier stage, which caused the delivery to be rescheduled. This was corrected as quickly as possible, and we appreciate your patience while it was resolved.
Since this order, we’ve tightened our dispatch and verification processes to prevent similar issues. Thanks again for your understanding and for taking the time to leave a review.
All round excellent
All round excellent, bought flooring online, good price, delivery 3 working days, best flooring company I could find.
March 17, 2022
Great service
Great service. Thrilled with flooring. Would definately recommend and use again. Nicola whittaker Newcastle
March 16, 2022
Great service
Great service, very good value flooring cheapest online. Delivery fast and kept up to date on delivery . Also after I was called to see if everything was OK with the product and delivery which is very nice .
Would definitely buy again from them and flooring is beautiful.
February 18, 2022
Great service even with a few hiccups
Great service even with a few hiccups on the way love the floor
January 30, 2022
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