We found exactly the rug we were looking for quite a lot cheaper than other websites so we were a little hesitant :) However everything went great and it arrived very quickly, in perfect condition and... See more
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I ordered a rug Sunday morning and was emailed very quickly by Frederic to advise it was out of stock and when due back in. I requested a different rug, was given a further discount and received it b... See more
Company replied
Great value rugs and service. We did initially have an issue with the availably of the rug but this was promptly delt with, including an upfront offer to wait until in stock or refund. On choosing to... See more
Found the rug I had been looking for at a great price, ordered and it arrived. Although took a little longer than expected, still very happy once it arrived. Four stars for slight delay, although may... See more
Company replied
Company details
Written by the company
Our goal is to find the perfect new home for our luxury rugs where they can enhance the character of the interior, maximize the atmosphere for its residents and make you a perfectly satisfied & proud luxury rug owner. We are based in Belgium and are active in the United Kingdom and Europe. Our rugs are shipped from warehouses located in the UK and EU and from our physical store located in Antwerp, Belgium. DUTY FREE UK DELIVERY : Deliveries of any of the luxury rugs shipped from Belgium to the UK are exempt of import duties, thus customers in the UK will NOT be charged any additional fees on top of the price paid at the checkout page in our online store.
Contact info
4.7
Excellent
35 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I was so impressed with this company…
I was so impressed with this company and with Frederic in particular. I ordered a large rug at a very good price but was then informed that there was a long delay on delivery so I had to cancel. I was notified when the item was again available and reordered at a significantly higher price. I was amazed to receive an email from Frederic saying that they had noticed my new order and were going to charge the discounted price that I had been offered months previously. Now that’s what I call excellent customer communication and service! The rug was well packaged and delivered quickly. I highly recommend this company.
October 1, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good morning dear Ms. Richardson,
Thank you very much for your positive review of your experience following your purchase of the Le Reve LER03 Multicolor luxury rug by Nourison!
I am very glad to read that you have found our customer communication & service to be excellent and that you have found the rug to be well packaged & delivered quickly after the new production had arrived! I wish you many more years of joy from the optimized atmosphere in your upgraded interior where you have offered your rug its new home.
Thank you very much again for your most highly appreciated recommendation and for your trust & purchase in our online store where I look forward to greet you again at a next occasion!
I wish you a most pleasant weekend in the meantime.
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
Excellent service
Excellent service. Will definitely purchase from here again.
October 1, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good afternoon dear Ms. Harris,
Good afternoon dear Claudine,
Thank you very much for sharing your experience & for rating our service as excellent!
Thank you very much too for your positive intention to purchase your next luxury rug(s) from our store too, we most highly appreciate that and I look forward to your next visit! 😊
I wish you many more years of comfort & joy from your Alpaca Suri Grey luxury rug by Luxmi Rugs, and enjoy a most pleasant weekend!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
Exceptional service
It is some time now since I bought my rug - which is really lovely - but the service I received at the time was exceptional. The person I dealt with couldn’t have been more helpful.
September 30, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good afternoon dear Ms. Ritchie,
Good afternoon dear Catherine,
Thank you very much for your kind words about our customer service and the Mad Men Deep Mine 8618 luxury rug by Louis De Poortere which you have previously purchased at our store!
It’s a real pleasure to read that you have found our service exceptional and most helpful; thank you very much for sharing this with us!
I wish you a lot of joy from the optimized atmosphere in your upgraded interior where you have offered your rug by Louis De Poortere its new home, and thank you very much again for your warm recommendation with 5 stars!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
Perfect rug
Found the rug I had been looking for at a great price, ordered and it arrived. Although took a little longer than expected, still very happy once it arrived.
Four stars for slight delay, although may have been caused my manufacturers summer holidays. Otherwise all good.
September 29, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good afternoon dear Ms. Angus,
Good afternoon dear Diane,
Thank you very much for having taken a moment to share your positive experience at our store!
I’m glad that you are very happy with your choice for the Antiquarian Turkish Delight 8894 (200 x 280 cm) luxury rug by Louis De Poortere which you have purchased in our online store, even though it indeed took a little longer than usually to get it delivered to your home.
I wish you many more years of joy from your purchase, and thank you again very much for your recommendation of our luxury rug shop!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
Beautiful rug and arrived promptly
September 29, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good afternoon dear Ms. Hogan,
Good afternoon dear Joan,
Thank you very much for your positive review of the service which you have allowed us to offer you!
I am very glad that you are fully happy with your beautiful Antiquarian Heriz Blue 9129 (170 x 240 cm) luxury rug by Louis De Poortere which we have promptly delivered to your home. I wish you a lot of joy from the optimized atmosphere in your newly upgraded interior for many more years to come.
Thank you very much again for your time to rate us with 5 stars and enjoy an excellent evening!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
Amazing service & so professional
I absolutely love this Company. Frederic helped me find a particular large rug that I could not find anywhere in Europe. My communication with him from start to finish was so professional. My new rug arrived so fast and I could not be happier.
I would definitely highly recommend them
September 29, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good evening dear Naz,
Thank you very much for your positive review of your experience at our online store!
I am very glad to hear that you are so happy with the communication & customer service offered during & after your search for the Khayma Blue Border 8670 luxury rug by Louis De Poortere which we managed to supply still for your home!
It’s been a pleasure being able to still offer you the rug that you were after and to get it delivered quickly at its new home where I wish you many years of joy from it.
Thank you very much again for your warm recommendation as well as for your trust & first purchase in our store, and enjoy a most pleasant evening!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
One of my favorite webshops
This webshop is one of my favorites. Not only a nice range but also very competitive prices. The processing is fast, the customer service personal and very pleasant. Compliments! 5 stars well deserved!
September 29, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good afternoon dear Marjolein,
Thank you very much for your positive review of the service which you have allowed me to offer you after your purchase of the Khayma Rusty Orange 8783 (140 x 200 cm) luxury rug by Louis De Poortere!
It’s a pleasure to read that we’re one of your favorite webshops and that you have enjoyed our personal customer service as very pleasant!
Thank you very much again for your compliments and the awarded 5-stars which you believe we have well deserved, and thank you very much as well for your earlier trust & purchase in our online store where I look forward to meet you again at a next occasion!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
Beautiful rugs.I was extremely pleased…
Beautiful rugs.I was extremely pleased with the rug I chose and the online images depicted it very accurately. Fantastic service with prompt delivery and responses to any queries. I would definitely use this supplier again.
September 29, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good afternoon dear Ms. Flower,
Good afternoon dear Annie,
Thank you very much for having taken a moment of your time to share your experience at our store!
It’s a real pleasure to hear that you were extremely pleased with your choice for the your Le Reve LER05 Red Flame (160 x 221 cm) luxury rug by Nourison which was depicted very accurately in the product photography on our website.
Thank you very much too for sharing that you have found our service to be fantastic with prompt delivery and quick responses to your queries!
I wish you a lot of joy from the optimized atmosphere in your upgraded interior for many more years to come, and thank you again very much for your recommendation of our luxury rugs & customer service!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
absolutely delighted with the quality…
absolutely delighted with the quality and appea. rance of the rug. Delivered within the timeframe and well packaged
September 29, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good afternoon dear Mr. Carter,
Good afternoon dear Raymond,
Thank you very much for your positive review of your shopping experience at our online store!
I am very glad to read that you are absolutely delighted with both the quality & appearance of your Maxell MAE13 (160 x 221 cm) rug by Nourison as well as with the delivery timeframe & packaging which assured a flawless delivery at your home.
I wish you a lot of joy from the optimized atmosphere in your upgraded interior where you have offered your rug its new home, and thank you very much again for the time you have taken to share your satisfaction!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
Amazing service
Fast, efficient friendly service. Rugs are very high quality. We were kept informed about delivery every step of the way. All emails and queries were answered very quickly. A* from us. So good we started with an order for 1 rug and ended up buying 3!
September 28, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good afternoon dear Ms. Harris,
Good afternoon dear Jane,
Thank you very much for rating your experience at our online store with five stars, we most highly appreciate & love that! 😊
I am very pleased to read that you are so happy with the fast, efficient & friendly service which you have received following your purchase. I’m very pleased to read as well that you are completely satisfied with the high quality of your 3 luxury rugs by Louis De Poortere! I wish you a lot of joy from the optimized atmosphere in your upgraded interior where you have offered your 3 rugs their new home.
Thank you very much again for your warm recommendation & purchases, and enjoy a most pleasant continuation of your day!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
Excellent service
Excellent service, especially them having todeal with all the problems caused by Brexit. We received a well priced quality product faster than we could have sourced from a UK supplier.
Highly recommended and will definitely use them again.
September 28, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good afternoon dear Mr. & Mrs. Hughes,
Thank you very much for your positive review of your experience following your purchase of the Antiquarian Medina White 9114 (200 x 280 cm) luxury rug by Louis De Poortere!
I am very glad to read that you have found our service to be excellent and that you are fully happy with the price & quality of your luxury rug by Louis De Poortere! I wish you a lot of joy from the optimized atmosphere in your upgraded interior where you have offered your new rug its new home.
Thank you very much again for your most highly appreciated recommendation and for your trust & purchase in our online store where I look forward to greet you again at a next occasion!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
The best customer service I have ever…
The best customer service I have ever know - they were a joy to deal with and the product was fantastic!
September 28, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good afternoon dear Mr. Greene,
Good afternoon dear Stephen,
Thank you very much for your very kind review of the service which you have allowed us to offer you following your purchase of the Atlantic Sea Bright Sunny 8715 luxury rug by Louis De Poortere and the change to the Cairo Champagne 200 x 290 cm rug by Luxmi which I have assisted you with!
I am very glad that you are fully happy with your choice for the luxury rug by Luxmi Rugs which you have found to be fantastic. I wish you many years of joy from the optimized atmosphere in your upgraded interior where you have offered your rug its new home.
It’s most gratifying to hear too that you have found our customer service as the best you have ever received; thank you very much for sharing this with us! 😊
Thank you very much again for highly appreciated review, trust & purchase, and enjoy an excellent continuation of your day!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
I was a little apprehensive
I was a little apprehensive dealing directly with a carpet company from abroad but that was certainly not the case. Frederic was helpful and knowledgeable. The carpets arrived faster than any UK company could deliver and were well packed and in perfect order.
my wife and I ordered more rugs as we were so pleased with the quality and price.
I am just about to ask Frederic if he can delver to Spain for us as well.
Fred Fennell
September 27, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good evening dear Mr. Fennell,
Good evening dear Fred,
Thank you very much for sharing your experience at our online store and for rating our service with five stars, we most highly appreciate that!
I am very glad to hear that you are fully happy with the quality & price of your previously purchased Atlantic Coney Grey 8716 (230 x 330 cm) and two Mad Men Columbus Gold 8419 luxury rugs by Louis De Poortere!
We most definitely deliver to Spain as well via our European store at www.luxuryrugstore.com where you will find the same luxury rug collections with delivery options for all European countries. Delivery to Spain is also free of charge.
Thank you very much again for your most highly appreciated trust in our online store which conquered your initial apprehension to choose us, and thank you very much again too for having taken a moment to share your positive experience with us!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
Absolutely fantastic company
Absolutely fantastic company ! I purchased two beautiful rugs, no problems at all. Highly recommended.
September 27, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good afternoon dear Ms. Patel,
Good afternoon dear Sheetal,
Thank you very much for your for sharing your enthusiasm & positive experience with your purchase of the two luxury rugs by Louis De Poortere in our online store!
I am very glad that you are fully happy with your choice for the Fading World Grey Ebony 8257 and Fading World Jade Oyster 8259 rugs which you have selected from the luxury rug collections by Louis De Poortere! I wish you many years of joy from your purchases and from the optimized atmosphere in your upgraded interior where you have offered your rugs their new home.
Thank you very much again for your recommendation, trust & purchase, and enjoy a most pleasant week!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
Excellent service and would definitely…
Excellent service and would definitely use this company again.
September 26, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good evening dear Ms. Faulkner,
Good evening dear Alison,
Thank you very much for your positive review of the service which you have allowed us to offer you!
I am very glad that you are fully happy with our customer service and your choice for the Cameo Bolshoï Pink luxury rug by Louis De Poortere. I wish you a lot of joy from the optimized atmosphere in your newly upgraded interior for many more years to come.
Thank you very much again for your 5-star review & positive intention to shop at our online store again at a next occasion, and enjoy an excellent evening!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
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