We found exactly the rug we were looking for quite a lot cheaper than other websites so we were a little hesitant :) However everything went great and it arrived very quickly, in perfect condition and... See more
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I ordered a rug Sunday morning and was emailed very quickly by Frederic to advise it was out of stock and when due back in. I requested a different rug, was given a further discount and received it b... See more
Company replied
Great value rugs and service. We did initially have an issue with the availably of the rug but this was promptly delt with, including an upfront offer to wait until in stock or refund. On choosing to... See more
Found the rug I had been looking for at a great price, ordered and it arrived. Although took a little longer than expected, still very happy once it arrived. Four stars for slight delay, although may... See more
Company replied
Company details
Written by the company
Our goal is to find the perfect new home for our luxury rugs where they can enhance the character of the interior, maximize the atmosphere for its residents and make you a perfectly satisfied & proud luxury rug owner. We are based in Belgium and are active in the United Kingdom and Europe. Our rugs are shipped from warehouses located in the UK and EU and from our physical store located in Antwerp, Belgium. DUTY FREE UK DELIVERY : Deliveries of any of the luxury rugs shipped from Belgium to the UK are exempt of import duties, thus customers in the UK will NOT be charged any additional fees on top of the price paid at the checkout page in our online store.
Contact info
Great price, fast delivery
We found exactly the rug we were looking for quite a lot cheaper than other websites so we were a little hesitant :) However everything went great and it arrived very quickly, in perfect condition and we love it! We’ll definitely be ordering from them again. Thanks guys! Based in the UK
October 28, 2025
Unprompted review
Reply from Luxuryrugshop.co.uk
Good morning dear Ms. Ransom,
Thank you very much for your positive review of your experience in our online store!
I am happy to hear that you are completely happy & satisfied with your purchase of your new rug in our store . I wish you a lot of joy from the optimized atmosphere in your newly upgraded interior the coming years.
Thank you very much again for your very kind review and have a most pleasant day!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
Brilliant customer seevice!
I ordered a rug Sunday morning and was emailed very quickly by Frederic to advise it was out of stock and when due back in. I requested a different rug, was given a further discount and received it by Wednesday! Amazing service, fabulous rug and great price! Thank you
October 12, 2025
Unprompted review
Reply from Luxuryrugshop.co.uk
Good morning dear Ms. Graham,
Thank you very much for your positive review of the service which you have allowed us to offer you!
I am glad to hear that you are fully happy with our customer service and with your choice of the rug by Asiatic London. I wish you a lot of joy from the optimized atmosphere in your newly upgraded interior the coming years.
Thank you very much again for your 5-star review and have an excellent day!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
Great value rugs and service
Great value rugs and service. We did initially have an issue with the availably of the rug but this was promptly delt with, including an upfront offer to wait until in stock or refund. On choosing to wait the rug was delivered efficiently and ahead of the excepted schedule. Can't fault them, will use again.
June 7, 2025
Unprompted review
Absolutely great customer service
Absolutely great customer service, Frederic was fantastic. I ordered a rug a couple days before Black Friday, and noticed I missed out on the sale and asked if they would give me the discount, and they honoured it for me. If I wanted to exchange they had no problem in doing so, I will definitely order from them again.
November 29, 2024
Unprompted review
Excellent Quality
Excellent Quality, amazing carpets.
Well packaged and delivered promptly.
September 10, 2023
Unprompted review
I had almost given up on buying this…
I had almost given up on buying this rug because of the price until I visited the Luxury rug shop. The prices are reasonable. I am happy with the rug.
July 13, 2023
Unprompted review
A great price with quick delivery
A great price and excellent service. Delivery was next day and the delivery company bought and rug into the house. A great service and would use them again without hesitation
July 18, 2023
Unprompted review
Disappointed and let down!
I ordered a rug 11 days ago and I am still waiting for delivery. I have been told it was out for delivery 5 day ago. Communication with Frederic, the company owner I think has stopped answering the phone and has not responded to e-mail. I have spent over a £1000 with him and I think I will be going to the credit card company to get a refund. The rugs may seem to be a bit cheaper but I think this matches the customer service cheap and very poor. I am very disappointed as I have wasted my time and emotion on trying to buy a product from and dealing with Luxuryrugshop, this should have been a pleasant experience and it definitely has not been. 1/10
February 21, 2023
Unprompted review
Reply from Luxuryrugshop.co.uk
Dear Fr. Mills,
In order to avoid giving consumers the wrong impression of our company and our customer service which is known to be simply excellent it's relevant that a review contains sufficient details when an experience goes awry. This very rarely happens with us and when it does, it’s mostly the result of a problem with the shipping company.
In the case of your order, the late delivery was caused by the delivery address which you entered for your order and which was erroneous, causing the driver to struggle to locate you.
We have been promptly in touch by email several times following your first alert about the delivery which was failing and took immediate action to get the issue resolved, something which was possible shortly after it was established that the small error was in your delivery address (which you said other drivers usually didn’t struggle with).
We always pick up our phone instantly, we may only not do this in case of a brief absence or when a customer is unnecessarily & repeatedly using our phone line after everything has already been communicated & arranged by email or chat in case of an issue to requires our attention.
On 22/02/2023 you have confirmed good reception of your rug after the driver managed to locate you and you have apologized in the same email.
Considering the above, we most highly regret that you have found it necessary to rate us with a sad 1-star rating which does not take into account the error on your side and the instant assistance that you have received from us during several contact points in order to get the ensuing issue resolved.
I have no doubt that most customers would agree with our view and still rate us with 4 or 5 stars taking into account our prompt help and find your 1-star rating highly inappropriate & unforgiving simply for not having been able to get through to our customer service by phone on top of the different earlier contacts by email.
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
Rug Delivery
Ordered a beautiful rug online, hadn't used this company before, excellent service, excellent communication which to me is paramount. And I love the rug!!
June 22, 2022
Unprompted review
Excellent service and great quality…
Excellent service and great quality rug. The Rug wasn’t initially in stock but Frederic Robesyn kept me posted of the situation. I liked it that it was the same person who dealt with me all the way through. When in stock, the rug arrived prior to the date stated so that was a lovely surprise. Thank you.
May 17, 2022
Unprompted review
Excellent product range and good customer follow up.
Despite initial issues with this suppliers website, our order was processed and delivered as promised. The service was efficient and the supplier offered a comprehensive list of options. We received our designer rug in the required size at a very competitive price. We were impressed with the suppliers follow up phone call to ensure that everything was to our satisfaction.
January 17, 2022
Unprompted review
Reply from Luxuryrugshop.co.uk
Good morning dear Ms. Roberts,
Good morning dear Gayle,
Thank you very much for your positive review of your shopping experience at our online store!
I am very glad to read that you are happy with your experience at our online store where you previously purchased the Silky Textures SLY01 Ivory / Grey rug by Nourison.
I wish you a lot of joy from the optimized atmosphere in your upgraded interior where you have offered your rug its new home, and thank you very much again for the time you have taken to share your happiness about your experience at our store!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
Recommended
Fast and safe delivery. Excellent communication. Rug is lovely and of high quality.
December 13, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good morning dear Ms. Naylor,
Good morning dear Lucy,
Thank you very much for your positive review of the service which you have allowed us to offer you!
I am very glad that you are fully happy with the fast & safe delivery and high quality of your Fading World Jade Oyster 8259 luxury rug by Louis De Poortere as well as with the communication following your purchase. I wish you a lot of joy again from the optimized atmosphere in your newly upgraded interior for many more years to come.
Thank you very much again for your 5-star review and enjoy an excellent day!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
Great Louis Pootere rug and good…
Great Louis Pootere rug and good service.
December 12, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good afternoon dear Nad,
Thank you very much for your positive review of the service which you have allowed us to offer you!
I am very glad that you are fully happy with your luxury rug by Louis De Poortere which you have purchased at our store recently. I wish you a lot of joy from the optimized atmosphere in your newly upgraded interior for many more years to come.
Thank you very much again for your time to rate us with 5 stars and enjoy an excellent day!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
Professional, friendly service!
Professional, friendly service and speedy delivery. Very competitive pricing too, who could ask for more! I will definitely purchase from Carpetstore XL again, Thank you!
December 12, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good afternoon dear Shirley,
Thank you very much for your kind words about our customer service following your earlier purchase of the Khayma Scarab Blue 8676 luxury rug by Louis De Poortere at our online store!
It’s a pleasure to read that you have found our service to be professional & friendly with speedy delivery!
I wish you a lot of joy again from the optimized atmosphere in your upgraded interior where you have offered your luxury rug by Louis De Poortere its new home, and thank you very much again for your trust, purchase & much appreciated recommendation!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
Lovely Rug
Great Rug. Lovely quality and just as described. Good quick delivery.
October 20, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good morning dear Sarah,
Thank you very much for your positive review of your shopping experience at our online store!
I am very glad to read that you are fully happy with the quality & appearance of your new rug as well as with the quick delivery.
I wish you a lot of joy from the optimized atmosphere in your upgraded interior where you have offered your rug its new home, and thank you very much again for the time you have taken to share your satisfaction!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
Excellent service and beautiful rug.
October 11, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good morning dear Ms. Wells,
Good morning dear Melanie,
Thank you very much for your positive review of the service which you have allowed us to offer you!
I am very glad that you are fully happy with our customer service and your choice for the Fading World Jade Oyster 8259 luxury rug by Louis De Poortere. I wish you a lot of joy from the optimized atmosphere in your newly upgraded interior for many more years to come.
Thank you very much again for sharing your experience & satisfaction and enjoy an excellent day!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
Superbe quality rug
Superbe quality rug.
When I ordered the wrong size and had to return it and replace it, Frederick couldn't have been more helpful.
The service you get from Frederick is personal and outstanding. I would highly recommend this company.
October 10, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good morning dear Ms. Smoult-Hawtree,
Good morning dear Karen,
Thank you very much for your kind words about our customer service following your purchase of the Fading World Jade 8258 luxury rug by Louis De Poortere at our online store!
It’s a real pleasure to read that you have found my service to be outstanding; thank you very much for sharing your positive experience! 😊
I wish you a lot of joy from the optimized atmosphere in your upgraded interior where you have offered your luxury rug by Louis De Poortere its new home, and thank you very much again for your trust, purchase & warm recommendation!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
Gorgeous carpets at a great price
October 9, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good morning dear Ms. Meehan,
Good morning dear Milika,
Thank you very much for sharing your satisfaction with the Mad Men Coppertone 8951 (200 x 280 cm) luxury rug by Louis De Poortere!
I am very glad to hear that you are fully happy with the rug which you have chosen from our collections and I wish you many more years of joy from your purchase.
Thank you very much again for your positive review, trust & purchase and enjoy an excellent weekend!
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
Friendly service and kept me updated…
Friendly service and kept me updated through out the whole process - what more could you ask for oh yes! an absolutely fabulous rug! happy customer and would recommend to anyone.
October 6, 2021
Unprompted review
Reply from Luxuryrugshop.co.uk
Good afternoon dear Ms. Snowdon,
Thank you very much for your positive review of your experience at our store!
I am very glad to hear that you are fully happy with the friendly customer service which you have allowed us to offer you, it’s been a pleasure assisting you with your purchase!
Thank you very much too for sharing your enthusiasm & satisfaction with your Vintage Black & White 8101 luxury rug by Louis De Poortere which you have chosen to upgrade your home interior and which you have found to be absolutely fabulous!
Thank you very much again for your warm recommendation as well as for your trust & purchase in our store, and enjoy a most pleasant day.
Frederic
Happiness Manager @ Carpetstore LX
https://www.luxuryrugshop.co.uk
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