Previously, I felt disappointed with the lack of contact and following my visit to the shop in London and I have to say Kelley was amazing. Kelley understood my concerns and quickly took further det... See more
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Review summary
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I am pleased with the watchmakers for the service and restoration of my watch. However, the process time, estimated at 15/25 weeks, which was exceeded to a year, together with the lack of phone and em... See more
First class service from LWR from start to finish. Based on recommendations online I trusted LWR for a battery replacement on my 1999 TAG Heuer F1 Chronograph. High quality fully insured packaging was... See more
Very easy to deal with. We have used this company before for insurance quote for repair to a Breitling watch . On this occasion only required a replacement battery to a Tag Heur but very honest s... See more
Company details
Written by the company
Our main service centre is the building of 16-18 Hatton Garden and houses 12 brand accredited watchmakers, a dedicated vintage department and an entire refurbishment & polishing department. We are proud to be one of the largest and most brand accredited service centres in the world (with service centres in both the UK and USA) and were recently the subject of short documentary made by CNN International which was broadcast across the globe and was also featured in The New York Times. You can drop your watch off at any of our 2 locations in London (Hatton Garden & Canary Wharf), Manchester (Harvey Nichols) or New York (Madison Avenue) and no appointment is required. You will be greeted by one of our technicians who will discuss your required repair and provide you with a detailed receipt once your watch is booked in. Alternatively, you may send your watch to us Free of Charge by ordering our, pre-paid, secure, tracked and insured (to £25,000) postage pack. We pride ourselves on our rapid turnaround time merged with the highest quality craftsmanship. It is rare that any job is 'too large or too small' and we are often able to carry out part repairs such as glass replacements, crown replacements, bracelet adjustments and refurbishment & polishing, without the need for a full service. Battery replacements & water resistance testing are carried out the same day, along with a water & pressure resistance test and receipt.
Drop your watch off at any of our stores or order a Free, Pre-Paid, Tracked & Insured Postage Pack
Written by the company
- Fully tracked & insured secure watch postage pack to get your watch to us
- Our pre paid postage packs are fully tracked & insured (to £25,000) & specifically designed to securely protect and track your watch, whilst in transit to our brand accredited main service centre at 88-90 Hatton Garden, London, EC1N 8PN or if you are based in USA, your watch will go to our US service centre at 515 Madison Avenue, New York, 10022.
- AUTHORISED CARTIER SERVICE CENTRE
- We are delighted to announce that as of January 2020, Luxury Watch Repairs has become an Authorised Cartier Service Centre making us the only Authorised Service Centre on Hatton Garden, allowing us full access to parts and materials directly from Cartier. In order to achieve this status, our service centre has undergone thorough inspections by Cartier and our watchmakers have been certified by Cartier, following a number of weeks of extensive training at the brand's HQ in Switzerland. Our main service centre adheres to the strict guidelines set by the brand for all Cartier servicing and repairs and we are proud to add Cartier to the growing list of leading brands for which we are an Authorised Service Centre.
- NOW OPEN IN MANCHESTER AT HARVEY NICHOLS
- We are pleased to confirm the opening of our new store based on the Ground Floor of Harvey Nichols, Manchester (21 New Cathedral Street, Manchester, M1 1AD). Tel : 0161 828 8825. With an on site workshop, our team of repair consultants, technicians and watchmakers are on hand to assist with any repair or service enquiry and open 7 days a week. We also have a selection of pre owned watches and watch accessories.
- AUTHORISED TAG HEUER SERVICE CENTRE
- We are delighted to announce that in 2024, Luxury Watch Repairs became an Authorised Tag Heuer Service Centre. In order to achieve this status, our service centre has undergone thorough inspections by Tag Heuer and our watchmakers have been certified by Tag Heuer. Our main service centre adheres to the strict guidelines set by the brand for all Tag Heuer servicing and repairs and we are also an authorised service centre for a number of other brands including Rado, Hublot, Zenith Tissot and Cartier.
Our watchmakers have been trained by and specialise in Rolex, Cartier, Tag Heuer, Omega, Hublot & Zenith
We use all original factory parts and components and provide a 3 year warranty with each full service
Our watchmakers and management have worked with some of the largest brands in the world including Rolex, Omega, Breitling, Cartier & Tag Heuer.
We are dedicated to fast turnaround times, exceptional customer service and the best possible prices.
Contact info
16-18 Hatton Garden, EC1N 8AT, London, United Kingdom
- 0207 404 3366
- quote@luxurywatchrepairs.com
- luxurywatchrepairs.com
3.7
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
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Great service to get my Raymond Weil…
Great service to get my Raymond Weil watch fixed - which I was unable to do locally!
April 17, 2026
ESTIMATE PAID, LWR DID NOTHIING. RETURNED 4 MONTHS LATER NOT WORKING
Despite sending multiple emails detailing my experience, I have now been asked via Trustpilot to provide further information. This request was received from Luxury Watch Repairs. In response, I have already forwarded a selection of the emails previously sent to Luxury Watch Repairs.
However, all relevant details are clearly included within my original review and a plethora of recorded emails with the company.
Given this, I find the request for additional information unnecessary and, at this stage, appears to be a delaying tactic—particularly as I am approaching a point at which I intend to pursue legal action.
April 21, 2026
Unprompted review
Excellent service by LWR
I am very pleased with the work carried out to replace the battery in my Omega Seamaster, especially the quick turnaround and safe delivery by your nominated carrier. It was also useful to have tracking updates directly from DHL to ensure I could be at home to receive the package.
April 15, 2026
Unprompted review
Had my Rolex over 6 months
Had my Rolex over 6 months, communication terrible and cost £300 more than advertised initially. Got it back last June 2025, stopped working last week. No phone to call, no auto chat. Sent enquiries about how to get repaired under 3 year guarantee told company in new hands and not liable! Yet they're trading in same address with same website. Disgusting ! Please use a highstreet jeweller and send to manufacture. You pay more with this company in the long run
April 13, 2026
Unprompted review
Watch was collected as expected
Watch was collected as expected, no issues, battery changed and emails answered regarding collection
April 14, 2026
Unprompted review
Quick fix - excellent service
I had a persistent problem with the bracelet clasp on my Rolex Oyster Perpetual DateJust watch.
I visited the workshop on Hatton Garden. Very friendly and professional service. Understood the problem and I had a fix within 10 minutes at no-charge!
They have previously cleaned my watch on several occasions and always done a great job.
I thoroughly recomend Luxury Watch Repairs.
April 13, 2026
Unprompted review
Disaster - cannot contact when my watch steamed up suddenly!
My Rolex was serviced by Luxury Watch Repairs last year and apart from the fact there was hardly any communication to inform you of when you would see your watch again, the service seemed ok. How can I tell?
Well, I can tell now, due to the fact my watch steamed up suddenly on Thursday, whilst I was sitting down at home. I read you have to deal with this quickly, otherwise, further damage is caused to the watch.
Since then I have been trying really hard to get in touch with this company via email (you cannot contact them via the phone, as no one answers!). I have now resorted to filling in their enquiry form (they must be monitoring these), and hope someone takes is seriously. I am now completely left on my own with a watch that needs urgent attention due to their lack of workmanship regarding sealing the watch. What a disaster!
April 10, 2026
Unprompted review
Reply from Luxury Watch Repairs
Dear Sarah King,
We’re very sorry to read your comments and understand your concern, particularly given the urgency of the issue you’ve described.
We have been trying to investigate this as a priority; however, we have been unable to locate any record of your repair based on the information provided in your review. No name, repair reference number, or contact details were included, and we cannot find any service under your name within the past four years on our system.
We did send a request via Trustpilot’s “Find Reviewer” tool last week asking for further details so that we can identify your watch and assist you as quickly as possible, but unfortunately, we have not yet received a response from you.
Given this, we would kindly ask you to confirm whether you have reviewed the correct company, or alternatively provide us with your repair reference number, full name, or the email address used when booking your service. Without this information, we are unable to investigate or offer the urgent support your situation requires.
We hope to hear from you as soon as possible so we can assist further.
Kind regards,
Luxury Watch Repairs
I would give no stars if possible
I would give no stars if possible. They have had my watch since September 2025. I gave up on having it repaired and asked for it to be returned to me immediately. That was a month ago. After an initial response promising immediate dispatch, nothing. Now they are ignoring my increasingly frantic emails.
UPDATE: You will see that Luxury Watch Repairs replied to my original review promising action. They sent me an email, too, also promising that they would look into my case. That was a week ago. Since then….nothing. I am beginning to wonder if I will ever see my watch again.
April 9, 2026
Unprompted review
Reply from Luxury Watch Repairs
Hi Ruth,
I am very sorry to read of this.
We will look into this now and come back to you asap.
Kind regards,
Luxury Watch Repairs
Professional and will use again.
Very easy service, well recommended. Professional and will use again.
March 6, 2026
This was a perfect process from start…
This was a perfect process from start to finish. Sent my watch away for a new battery and they emailed me a picture of it to say it had landed safely. It came back super quick and I’d definitely recommend them and will be using them again. Many thanks
April 6, 2026
Beware!!!
Have had my wife’s Rolex for months. No response at all but was assured they were still trading. Order number 66307.
April 6, 2026
Unprompted review
Can’t fault them 5*
Can’t fault them. I’ve used r the hem several times now and each time they do above and beyond. I trust them with my watches and they have been and are always fully transparent in their costs. If you own an expensive timepiece these are the people you want servicing your watch. Thank you.
March 26, 2026
Unprompted review
Service was as promised
April 3, 2026
Super easy and professional service
Super easy and professional service. Especially nice to receive a reply when I sent a review.
April 2, 2026
Website ease of use.
Website ease of use.
Ease of use facilitated the furtherance of good communication.
April 1, 2026
Unprompted review
I gave me watch in December and paid…
I gave me watch in December and paid the fee upfront. Up until Kelley joined the correspondence level was zero. Once she joined, I got instant response to my email.
Unfortunately they could not fix the watch and I have received my money back from them.
April 1, 2026
Unprompted review
Excellent
Excellent
Fast turn around and a good price compared to what I was being quoted by some High Street outlets
March 29, 2026
Unprompted review
Very efficient
Very efficient. Kept fully informed of the journey of my watch repair. Quick return
March 27, 2026
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