Previously, I felt disappointed with the lack of contact and following my visit to the shop in London and I have to say Kelley was amazing. Kelley understood my concerns and quickly took further det... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am pleased with the watchmakers for the service and restoration of my watch. However, the process time, estimated at 15/25 weeks, which was exceeded to a year, together with the lack of phone and em... See more
First class service from LWR from start to finish. Based on recommendations online I trusted LWR for a battery replacement on my 1999 TAG Heuer F1 Chronograph. High quality fully insured packaging was... See more
Very easy to deal with. We have used this company before for insurance quote for repair to a Breitling watch . On this occasion only required a replacement battery to a Tag Heur but very honest s... See more
Company details
Written by the company
Our main service centre is the building of 16-18 Hatton Garden and houses 12 brand accredited watchmakers, a dedicated vintage department and an entire refurbishment & polishing department. We are proud to be one of the largest and most brand accredited service centres in the world (with service centres in both the UK and USA) and were recently the subject of short documentary made by CNN International which was broadcast across the globe and was also featured in The New York Times. You can drop your watch off at any of our 2 locations in London (Hatton Garden & Canary Wharf), Manchester (Harvey Nichols) or New York (Madison Avenue) and no appointment is required. You will be greeted by one of our technicians who will discuss your required repair and provide you with a detailed receipt once your watch is booked in. Alternatively, you may send your watch to us Free of Charge by ordering our, pre-paid, secure, tracked and insured (to £25,000) postage pack. We pride ourselves on our rapid turnaround time merged with the highest quality craftsmanship. It is rare that any job is 'too large or too small' and we are often able to carry out part repairs such as glass replacements, crown replacements, bracelet adjustments and refurbishment & polishing, without the need for a full service. Battery replacements & water resistance testing are carried out the same day, along with a water & pressure resistance test and receipt.
Drop your watch off at any of our stores or order a Free, Pre-Paid, Tracked & Insured Postage Pack
Written by the company
- Fully tracked & insured secure watch postage pack to get your watch to us
- Our pre paid postage packs are fully tracked & insured (to £25,000) & specifically designed to securely protect and track your watch, whilst in transit to our brand accredited main service centre at 88-90 Hatton Garden, London, EC1N 8PN or if you are based in USA, your watch will go to our US service centre at 515 Madison Avenue, New York, 10022.
- AUTHORISED CARTIER SERVICE CENTRE
- We are delighted to announce that as of January 2020, Luxury Watch Repairs has become an Authorised Cartier Service Centre making us the only Authorised Service Centre on Hatton Garden, allowing us full access to parts and materials directly from Cartier. In order to achieve this status, our service centre has undergone thorough inspections by Cartier and our watchmakers have been certified by Cartier, following a number of weeks of extensive training at the brand's HQ in Switzerland. Our main service centre adheres to the strict guidelines set by the brand for all Cartier servicing and repairs and we are proud to add Cartier to the growing list of leading brands for which we are an Authorised Service Centre.
- NOW OPEN IN MANCHESTER AT HARVEY NICHOLS
- We are pleased to confirm the opening of our new store based on the Ground Floor of Harvey Nichols, Manchester (21 New Cathedral Street, Manchester, M1 1AD). Tel : 0161 828 8825. With an on site workshop, our team of repair consultants, technicians and watchmakers are on hand to assist with any repair or service enquiry and open 7 days a week. We also have a selection of pre owned watches and watch accessories.
- AUTHORISED TAG HEUER SERVICE CENTRE
- We are delighted to announce that in 2024, Luxury Watch Repairs became an Authorised Tag Heuer Service Centre. In order to achieve this status, our service centre has undergone thorough inspections by Tag Heuer and our watchmakers have been certified by Tag Heuer. Our main service centre adheres to the strict guidelines set by the brand for all Tag Heuer servicing and repairs and we are also an authorised service centre for a number of other brands including Rado, Hublot, Zenith Tissot and Cartier.
Our watchmakers have been trained by and specialise in Rolex, Cartier, Tag Heuer, Omega, Hublot & Zenith
We use all original factory parts and components and provide a 3 year warranty with each full service
Our watchmakers and management have worked with some of the largest brands in the world including Rolex, Omega, Breitling, Cartier & Tag Heuer.
We are dedicated to fast turnaround times, exceptional customer service and the best possible prices.
Contact info
16-18 Hatton Garden, EC1N 8AT, London, United Kingdom
- 0207 404 3366
- quote@luxurywatchrepairs.com
- luxurywatchrepairs.com
3.7
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
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Clear advice
Clear advice, simple process of sending watch, clear estimate explaining work, speedy turnaround, returned in quality packaging.
All in all, very happy with service supplied.
March 27, 2026
Very good service
March 27, 2026
Very quick and easy service
Very quick and easy service, felt at ease with the excellent communication at every stage! Thanks very much 👍🏻
March 27, 2026
Appalling service
I sent my watch in for a battery replacement at the end of January for about £48 then they sent me an invoice for £138 with no explanation. Eventually, unlike many people on this forum, I managed to speak to somebody and they explained why and some other bits needed replacement I paid the money on 18th of February we’re now almost at the end of March and it is impossible to contact them by phone by online chat or email. I have never known worse customer service and I fear a potential scam. Don’t use these guys.
March 24, 2026
Unprompted review
Don’t be frightened
about using LWR have used them for several years and have never been disappointed, speedy safe and reliable FAR cheaper than going to Omega and with a two year guarantee on the work. Would not hesitate in recommending them
March 23, 2026
Unprompted review
Do not use this company under any…
Do not use this company under any circumstances. They have had my Omega Seamaster for £550 service since August 2025. Absolutely no updates or communication. Can’t raise them by any means. I will repeat this review every week until I get my watch back.
March 22, 2026
Unprompted review
Great service
March 17, 2026
Excellent service thoroughly with the…
Excellent service thoroughly with the replacement battery for me tag watch .
It was returned a new battery fitted and it was cleaned within 5 days .
Fantastic
March 20, 2026
Excellent!!
Excellent!!! Firstly, googled “watch repairers”and fortunately “Luxury Watch Repairs” stood out above the other competitors …and rightly so !!
Very professional, and delivered on all aspects….Free postage & £25,000 insurance cover ,free estimate ! and ONLY £20 return policy if you choose not to go ahead with the repair quote.
Excellent breakdown invoice detailing all aspects off works needed , with added options and priced per item . I paid £913 for my watch as needed a lot of attention and was estimated 15-20 weeks so went ahead !! with great updates or questions answered via email within a week .
Received watch within in 19 weeks as quoted, brilliant job done …..well done lads !
Also 3 yr warranty for a small extra sum which I have taken out .
Thanks team
March 20, 2026
Battery install
I was extremely pleased with the service I received from Luxury Watch repairs including the follow up call to make sure everything was ok with my watch.
Everything went like clockwork and the watch was returned in a very timely manner. Many thanks great service.
March 20, 2026
Really great service and friendly too
Really great service and friendly too. Also conveniently located on Hatton Garden.
March 19, 2026
Unprompted review
2 months still waiting
Sent my watch to them recorded as received on Thursday 29th January. Cannot contact them by phone and the management email responds to advise that emails are not getting through. I have requested that my watch is returned, without response . I would proceed with caution if sending a valuable item to them.
March 17, 2026
Unprompted review
No customer service, I'm owed £500
I have submitted reviews before. I had a watch with the company for over a year. I got it back told it was working, it wasn't. I wore it for an hour and went back to shop. They gave me another receipt in July. Since then I have sent literally over a dozen emails, all acknowledged automatically but never responded to. I have phoned countless times to get an automated too busy to take calls. I originally paid £500. After threatening legal action they say they're sending unrepaired watch back to me. They owe me £500. This is why I am so unhappy with this company
July 9, 2025
Unprompted review
Outstanding Customer Service
Dear Sir or Madam, I just wanted to express my gratitude for changing my Tag Heuer watch’s battery yesterday, as brought into your workshop by my wife Dora. You also repaired her Cartier watch bracelet clip.
She was very impressed by your customer approach, technical expertise, and how your technicians did more than just change the Tag’s battery, along resolving the issue with my wife’s watch’s bracelet at no charge.
Thank you for your great service and professionalism. We are happy to have this feedback published on your website.
Best Regards,
Tony & Dora
Northamptonshire
March 11, 2026
Very Good ⭐⭐⭐⭐⭐
Well worth having serviced with LWR.
My Tag watch has been returned to me in excellent working order.
A lovely team of people, who get the job done. 👍
March 13, 2026
Super fast efficient service 5*****…
Super fast efficient service 5***** highly recommend
March 13, 2026
I was really pleased with the service…
I was really pleased with the service provided. The packaging to despatch my watch arrived within three days and was easy, safe and secure. Repair quote was received within two days and work was completed quickly. I had my Tag back within a week of sending it in. Repair and testing was thorough and carried out to a high standard.
March 13, 2026
Unprompted review
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