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Luxus Home and Garden UKReviews 

783
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the furniture as sturdy, well-made, and beautiful, often exceeding expectations. The service and customer support are frequently described as excellent, with many appreciating the efficient, helpful, and fast responses to inquiries. People also commend the delivery service for its speed, careful packaging, and the helpfulness of the delivery teams. However, some customers experienced delays in delivery, with furniture arriving later than initially scheduled or expected. A few other people also felt that the product quality was not always consistent, citing issues like damaged items upon arrival, chairs breaking after a short period, or cushions being too thin. There were also occasional mentions of incorrect items being delivered or discrepancies in product descriptions, such as umbrella colors or sizes.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the solid, high-quality... See more

Quality

People report positive experiences with quality, often highlighting the high standard, sturdiness, and solid... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt and efficient... See more

Service

Users describe positive interactions with service, highlighting excellent communication and efficient... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We took a bit of a risk ordering a table and chairs that we hadn't actually seen in person! But Luxus have been brilliant throughout. The online chat answered every question I had quickly and effectiv... See more

Company replied

Rated 5 out of 5 stars

Couldn’t be more delighted with my teak garden table and chairs. Very sturdy extremely good looking, and comfortable Delivery was certainly quicker than the website ordering suggested. Very well and s... See more

Company replied

Rated 5 out of 5 stars

Good solid, very high quality garden furniture. At one time I used to sell garden furniture, so I know what I am talking about, and this is better quality than anything I used to sell. Worth a special... See more

Rated 5 out of 5 stars

We now have the Henley 10 seater Teak table and chairs (2 are end benches). Very impressed with the teak quality and its craftsmanship. The table design is very flexible and with stacking chairs and t... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Furniture Manufacturer
  3. Furniture Store
  4. Outdoor Furniture Store

Written by the company

Luxus Home and Garden are Award Winning manufacturers and distributors of sustainable, high-quality Teak Garden Furniture. Whether looking for seating for your garden or replacing your tired outdoor dining set, you're guaranteed to find the perfect match at our online store.

Award-Winning Service...

Written by the company

Luxus Home and Garden are commited to good, responsive customer service.
We have a longstanding commitment to treat all customers with respect, support and kindness.

Contact info

Promotion box for Luxus Home and Garden UK

Our Biggest Ever Sale!

Fantastic deals on Teak Furniture in our Summer Sale, Now On!

4.7

Excellent

TrustScore 4.5 out of 5

783 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(783)

143 reviews in the last 12 months

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Rated 5 out of 5 stars

Great garden chairs

These were delivered exactly as Luxus said they would be. The chairs are really good quality, much better than some others I have. I’ll buy some more when I can afford it.

April 29, 2025
Rated 5 out of 5 stars

Came on time

Came on time. Lovely people put the set together for me. Really good quality and doesn’t blow around garden when really windy. Love this garden furniture set.

April 25, 2025
Rated 5 out of 5 stars

Beautiful furniture

I’m absolutely delighted with my garden table and chairs from Luxus. Beautifully made furniture, superb quality, fast delivery and well packaged. The delivery company Luxus use are very efficient and courteous, keeping me informed via several text messages of the time they would be arriving and any delays on the way. I will be ordering more furniture from Luxus as a gift to my parents as they have been admiring the garden table and chairs I have just bought. Great company, I would highly recommend them and their products.

April 23, 2025
Rated 4 out of 5 stars

Very pleased with the quality …

Very pleased with the quality of the garden furniture (2 sunloungers, table, 6 chairs) and good value for money. Dropped one star as the first 2 sunloungers were damaged and the delivery guys took them straight back. Luxus sent 2 new ones 2 days later so very little inconvenience

April 26, 2025
Rated 5 out of 5 stars

Great quality

The furniture exceeded our expectations. It is great quality and is perfect for our garden. The delivery company were professional. We would recommend the furniture and the care kit.

April 25, 2025
Rated 4 out of 5 stars

The table/chairs are very good quality

The table/chairs are very good quality.
This was let down by the delivery team who were poor: they came without tools (they asked to borrow some) & built the table the wrong way round under a long pergola… we had to move it round ourselves (it’s very heavy). Common sense should have told them a long table goes long ways under a long pergola - not sticking out each side in the middle.

April 23, 2025
Rated 3 out of 5 stars

It was a first rate product, but ...

It was a first rate produc, but the reason I have given only an average rating was that, as delivered, it was unusable. The canopy is held on the pole by the insertion of a pin though a pre-bored hole in the pole. In fact, there were several of those holes. The problem was that none of them fitted. By that I mean that they were all too high for the canopy to be raised high enough to insert the pin!

I therefore had to pay a carpenter to come in and drill some more hole. That cost me (inc VAT) £75,

Not good!

April 11, 2025
Rated 5 out of 5 stars

San Francisco bench set

Well put together items - albeit with inaccurate colour indication for cushions on exterior of packaging (correct ones were in the box)
Over priced teak oil suggested as accessory - better value stocks easily available via " net " - but overall we are very pleased with the quality of these items and anticipate a long usage of same.

April 14, 2025
Rated 5 out of 5 stars

Excellent Garden Furniture

Excellent - furniture solid and well made. Exactly what we wanted and worth paying for the assembly at home. We felt it was well worth the price, but only thing we were not so impressed with was the cushions - these were uncomfortable and when they got caught in rain, all of them stained. Prefer to buy furniture without and source separately.

April 8, 2025
Rated 5 out of 5 stars

Great product

Great product, delivered and set up very well. One piece missing and replaced immediately. Pleasant helpful staff, a pleasure to deal with Luxus!

April 10, 2025

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