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Luxus Home and Garden UKReviews 

783
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 156 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality and craftsmanship of the products, particularly the garden furniture. Customers consistently highlight the excellent customer service, noting quick and effective responses, and a helpful approach to resolving issues. The delivery service is often described as prompt and efficient, with many appreciating the careful packaging and the helpfulness of the delivery teams. However, some people experienced issues with delivery times, finding them longer than expected or receiving contradictory information. A few customers also reported receiving damaged items or experiencing quality issues with furniture deteriorating or breaking after a few years.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing the garden furniture as solid,... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the high standard,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the promptness and efficiency... See more

Service

Customers consistently note positive experiences with service, describing it as brilliant, excellent, and... See more

Customer service

People report positive experiences with customer service, highlighting its excellence, responsiveness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good solid, very high quality garden furniture. At one time I used to sell garden furniture, so I know what I am talking about, and this is better quality than anything I used to sell. Worth a special... See more

Rated 5 out of 5 stars

We took a bit of a risk ordering a table and chairs that we hadn't actually seen in person! But Luxus have been brilliant throughout. The online chat answered every question I had quickly and effectiv... See more

Company replied

Rated 5 out of 5 stars

Couldn’t be more delighted with my teak garden table and chairs. Very sturdy extremely good looking, and comfortable Delivery was certainly quicker than the website ordering suggested. Very well and s... See more

Company replied

Rated 5 out of 5 stars

Easy ordering, clear website and range of furniture. Delivered to our garden as requested. We paid for assembly and taking away of packaging and all was done as requested. The delivery guys were frien... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Furniture Manufacturer
  3. Furniture Store
  4. Outdoor Furniture Store

Written by the company

Luxus Home and Garden are Award Winning manufacturers and distributors of sustainable, high-quality Teak Garden Furniture. Whether looking for seating for your garden or replacing your tired outdoor dining set, you're guaranteed to find the perfect match at our online store.

Award-Winning Service...

Written by the company

Luxus Home and Garden are commited to good, responsive customer service.
We have a longstanding commitment to treat all customers with respect, support and kindness.

Contact info

Promotion box for Luxus Home and Garden UK

Our Biggest Ever Sale!

Fantastic deals on Teak Furniture in our Summer Sale, Now On!

4.7

Excellent

TrustScore 4.5 out of 5

783 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(783)

143 reviews in the last 12 months

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Rated 5 out of 5 stars

Teak and table and 8 chairs

Teak and table and 8 chairs. Very good quality and style. Easy to understand the website and excellent customer service. Items were delivered promptly and were erected by two marvellous men - at a very reasonable cost.

May 24, 2025
Rated 5 out of 5 stars

What a fabulous company

What a fabulous company! Not only do they sell excellent quality products, but they are also super responsive. I asked their support if they could get my order out at an entirely unreasonable speed... completely expecting a no! But Joe contacted the depot immediately and managed to organise a deliver within 24 hours... incredible!

June 20, 2025
Unprompted review
Rated 4 out of 5 stars

The dining set was easy to order…

The dining set was easy to order online. When the product was delivered the team were very polite and efficient at putting together the table and taking away existing set. The table and one chair had a crack in the wood and customer service were able to get a replacement sent out very quickly. The cream seat covers mark very easily and do not spot clean very well, and when put through the wash the material has disintegrated. The ‘free’ cushions aren’t a great addition as I’ll need to replace them now as 3 out of the 6 I received can’t be used. Option to buy more would be good. Customer service advised I measure the seats and get new ones from another retailer.

May 21, 2025
Rated 5 out of 5 stars

All good

Great garden furniture at a very reasonable price. Extremely helpful and knowledgeable representatives. Delivery agents were also reliable and helpful. All good.

May 21, 2025
Rated 5 out of 5 stars

Beautiful garden furniture

Dining table and four chairs seem sturdy and well made. Delivery was efficient. We have oiled the table and chairs and the furniture looks lovely on the patio. I thought long and hard about this purchase, and looked at several companies. It was the many positive reviews that give me confidence to buy from this company, so I wish to add my own positive review to help others make a decision.

May 20, 2025
Rated 5 out of 5 stars

Quality product and great service

I was nervous about making such a significant purchase/investment online and unseen. However, I have not been disappointed; the teak garden set is of great quality. The delivery, assembly and removal service was also good.

May 16, 2025
Rated 5 out of 5 stars

Garden furniture is beautiful

Garden furniture is beautiful, very heavy and solid. Took a little longer than expected to arrive but I was informed of the delay. The delivery was brilliant, it was delivered whilst I was at work to the garden, fully assembled and all the packaging removed. Would definitely recommend this company.

May 14, 2025
Rated 4 out of 5 stars

Very fast and efficient delivery

Very fast and efficient delivery. We paid the extra for the assembly and packaging removal (which was worth it as there was quite a lot of packaging)
The table and chair set is very nice and built nicely ! Feels very solid. Will see how it is in a years time. The delivery guys were very helpful and quick. Highly recommend.

May 10, 2025
Rated 2 out of 5 stars

I love the furniture but I had some…issues

I love the furniture but I had some problem that I found when applying teak oil. I had a back slat to a chair loose and the support bead hadn’t been fixed properly and was loose on one seat. A bit of glue and a cramp solved the issue.
Quality control obviously isn’t quite there.
That aside, very happy and the delivery team were nice and efficient.

May 7, 2025

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