I ordered several times from Luxware in the last year. Always good quality products, delivered within days - max 1 week. When I wasn't happy with a product, eg due to a damage, then customer service r... See more
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Update: Received my items after months... I still think that the customer service can do way, way better job by communicating in due time with their customers: delays are expected and perhaps accepte... See more
Company replied
Luxware is one of my favourite stores to purchase at because of their excellent customer service. If it were possible, I would have given them a perfect score of 100 out of 100 for their packing a... See more
Hi there This is my first order should be delivered within 3-5 working days but now more than two weeks even they didn’t send to me confirmation email or tracking number, just my money has left... See more
Company details
Written by the company
At Luxware, we provide the finest homeware in the market. With excellent craftsmanship and first-class talent, we are able to provide you with the important things that make your house a home. We have the plates to serve your family dinners . We have the bedding to make those cosy nights even more cosy. And we have every other little thing to make sure your home stays a home. With current partnership with Karaca, the leading homeware brand in Turkey established in 1973, we bring stellar quality products to the UK. And we wouldn’t be able to do this without our values which we take more seriously than anything else. Treating all of our customers with respect is at the very core of our business. We are wholly devoted to make your experience with us as excellent as ours with you and make an environment where everyone is welcome because at Luxware, we are a family.
Contact info
Luxware LTD, HA7 1EE, London, United Kingdom
- +447384782020
- info@luxware.co.uk
- luxware.co.uk
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Delighted! love my RCR crystal tumblers
I love my RCR crystal tumblers. Great product, great price, great customer service. Will definitely buy from Luxware again.
January 20, 2023
Unprompted review
Wrong glasses sent
Wrong glasses sent - they were lovely so kept them at a discount - so very pleased
January 6, 2023
Good quality
January 6, 2023
good quality
Hi,
I bought dinner set and it looks gorgeous, I wasn’t expecting that for the price I paid. Thank you
January 5, 2023
They are Genuine and Great! I promise
I was so worried that this was not a genuine company in the U.K especially when I couldn’t get an answer from the mobile number. But 100% genuine and very helpful. Items are beautiful, my product was incorrect unfortunately but they were quick to resolve with several options open to me. Would definitely use again. Zara was brilliant. Apparently they don’t always get a good signal if they are in the warehouse when you call, but if you leave a message they respond very promptly. Don’t worry they are good!
January 5, 2023
Love the items I bought
January 2, 2023
Lovely product and value for money
December 30, 2022
10/10 Customer service and Quality
10/10 Customer service, the lovely lady on the phone was very happy to answer all my questions, and when I received my orders I was VERY excited. The quality is better than I thought. I am now waiting for the dinner set to go back in stock so I can buy another one!
December 30, 2022
Unprompted review
As great as ever
As great as ever. Good sales if you want to offer it to someone or even to yourself!
December 28, 2022
Unprompted review
Had a great experience with Luxware
Had a great experience with Luxware. Products are really good quality and staff are very friendly. Definitely recommend.
December 20, 2022
Unprompted review
Good customer service and the quality…
Good customer service and the quality is good! I would definately recommend checking them out
December 19, 2022
Unprompted review
Non-existant Customer Service
Luxware's courier (Evri) delivered to the wrong address and were unable to recover the parcel. They told me to contact Luxware for a refund. The problem is that Luxware's customer service is non-existant. They don't answer the phone and don't reply to emails, therefore I have not been able to obtain a refund. I've been charged for something I don't have.
20/12/2022 Update: The day after posting the above review I received an emails from PayPal and Luxware saying I would receive a refund.
December 5, 2022
Reply from Luxware UK
Hi Martyn,
We would like to sincerely apologise for the issues you experienced with our courier service and for the lack of response you received from our customer service team. It is not acceptable for our customers to be charged for an order that was not delivered to them and to have difficulty obtaining a refund.
We take full responsibility for the issues you experienced and want to assure you that we are taking steps to ensure that similar issues do not occur in the future. We value our customers and are committed to providing the highest level of service.
I am glad to see that you have received a refund, and I apologise for any inconvenience or frustration this may have caused you. If you have any further questions or concerns, please don't hesitate to contact us directly so that we can address them. We hope to have the opportunity to serve you better in the future.
Kind Regards,
Luxware Team
Customer service is non existent
Customer service is non existent. Ordered an item - waited two weeks, but heard nothing. After two emails to the customer service email address, I eventually received an automated order cancellation email (no explanation or apology). Does anybody work here or is it a company run by robots? Avoid.
December 13, 2022
Reply from Luxware UK
Hi Emma,
We would like to sincerely apologise for the poor customer service experience you had. We take all customer feedback seriously and are committed to providing the best service possible.
I understand that you ordered an item and did not receive it or any communication about your order after two weeks. I'm sorry for the delay and for any inconvenience this may have caused. We apologize for not responding to your emails in a timely manner and for the automated order cancellation email you received without explanation. These actions do not meet our standards for customer service, and we sincerely apologize for any frustration or disappointment this may have caused.
We are currently looking into the issue you experienced to determine what went wrong and to ensure that it does not happen again in the future. If you would like to discuss your order further or have any other concerns, please don't hesitate to reach out to us. We value your business and want to do everything we can to resolve this issue and provide a better experience for you in the future. Again, we deeply apologise for any inconvenience or frustration you have experienced.
Kind regards,
Luxware Team
Huge selection of lovely housey things
Huge selection of lovely housey things. Really easy to navigate website with good photographs, good descriptions and exact dimensions.
I was also impressed with the quick dispatch and careful packing of my order.
December 1, 2022
Apart from shipping it was good
Apart from shipping it was good. Parcel arrived late.
November 28, 2022
Efficient and painless!
December 1, 2022
NO CUSTOMER SERVICE...
I have an issue with the Teapot Set that I bought from the internet on October 16, 2022 (Order #5343). The lid of teapot cracked at the stove while making tea.
I have sent two emails and requested on your website, also, I have tried to chat with someone on their website. However, there is nothing back to me.
I am totally sure to say that there is NO CUSTOMER SERVICE at this company. Because no one is back in 2 weeks.
I have been using Korkmaz teapot for years in Turkey, but I did not have any problems. Frankly, I did not expect to encounter such a problem in a month.
December 1, 2022
Unprompted review
Fantastic service
Fantastic service, great quality and immaculate design... strongly recommend
November 10, 2022
Wrong product sent and no response to…
Wrong product sent and no response to my email!
November 7, 2022
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