LV PROPERTY Reviews 221

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I was interested in looking for a flat and Rosie helped me a lot with the knowledge of the area. Her advise was really good and helped me think of lots of extra things too

Company replied

Rated 5 out of 5 stars

Great service from the team. Rosie was very helpful and arranged a viewing for me within hours. Would definitely use again.

Company replied

Rated 1 out of 5 stars

Worst experience I’ve had with any estate agent ever! Very hard to get hold of, and don’t reply to emails promptly. Been dealing with both sales and letting and they’ve always either been out on appoi... See more

Company replied

Rated 5 out of 5 stars

Can’t thank Stacey at LV Property enough for all her help! From the moment I spoke to her, she was so friendly, genuine, and easy to get along with. Nothing ever felt like too much trouble — she kept... See more

Company replied

Company details

  1. Real Estate Agents
  2. Apartment Rental Agency
  3. Property Investment
  4. Property Management Company

Written by the company

Welcome to the home of the ''Award Winning Estate Agent'' having won the ''Best Lettings & Sales Agent 2022'' for the Birmingham region at the prestigious SME awards, we feel this is a great achievement only made possible by the support of our of our many happy clients. Known as the Boutique Estate Agency with a passion for people and property. We are consistently selling properties for 100% of the asking price, which means our clients make more money when they sell with us. So if you are looking for an estate agent that eats, sleeps and breathes your transaction you have come to the right place, it’s why 82% our business comes from client referrals and word of mouth. We are the go to Estate Agent In Birmingham when it comes to buying, selling, investing and letting property. We have three offices covering Birmingham 1. Birmingham City Centre 2. Edgbaston 3. Jewellery Quarter so why not pop in for a coffee to see how we can help.


Contact info

4.1

Great

TrustScore 4 out of 5

221 reviews

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No history of asking for reviews

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4.1

All reviews

(221)

12 reviews in the last 12 months

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Rated 2 out of 5 stars

Poor letting agent service

Attentive on sales,but as a letting agent service is lackadaisical. Slow to respond to questions and statements provided are not detailed. Would not recommend their service.

September 17, 2016
Unprompted review
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Reply from LV PROPERTY

Hi Pat, thank you for your kind words regarding sales.
Disappointing to hear your review regarding lettings, our accounts system has being a minor issues for us recently, but we now have a new system set in place to ensure this no longer happens.

We are also very disappointed to receive a 2 star review from yourself and at the lack of mention of us finding you a new tenant with no void period, achieving the same rent as previously.

Rated 5 out of 5 stars

Love LV

These guys are highly professional! I've tried many local agents over recent years but what makes Lv stand out from the rest is their personal service and attention to detail! They genuinely took the time to understand my tenancy requirements and budget constraints and within a matter of days introduced me to the perfect home! Shaun kept me highly informed every step of the way until I moved in and with great respect and courtesy. Would highly recommend them. 5 star agency for sure!

X

August 25, 2016
Unprompted review
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Reply from LV PROPERTY

Thank you Rik, it was a pleasure working with yourself.

Rated 5 out of 5 stars

A great surprise! :D

The general consensus over Estate Agents, and particularly in regard to Letting, isn't a very positive one. However, Josh, the estate agent at LV who helped me find my current gorgeous flat, was ever so friendly, helpful, and generous with his time. Unlike most, LV don't seem money-driven; they care about their customers, and the flats that they offer. After having awful experiences with estate agents and agencies, it was a pleasant surprise to find people who genuinely cared about my happiness. They are quick and professional, but equally hard working in both their work ethics, and their customer care. Thank you for everything.

August 24, 2016
Unprompted review
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Reply from LV PROPERTY

What a review! Thank you Viv, glad to see you have being so happy with our process.

Thank you

Rated 5 out of 5 stars

Tailored personal service like no other!

LV Property are the best I have dealt with in Birmingham. Very friendly and reliable from start to finish (including follow up) highly reccomended!

August 24, 2016
Unprompted review
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Reply from LV PROPERTY

Thank you for your kind review.

Rated 5 out of 5 stars

1st Class Service! 10/10

We've recently moved our property from another agent to be managed by LV, and the service we've received from Ellen and the team has been first class. From the very first meeting, they have been extremely helpful, knowledgable and professional. We've really appreciated their proactive approach to solving issues and communication, which is particularly important to us as we're based overseas. We're very glad we moved to LV property. Thank you!

August 23, 2016
Unprompted review
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Reply from LV PROPERTY

Thank you Jeniffer, this is great to hear and music to our ears.
We have being very happy working with yourselves, even with the challenges faced with you being based over-seas!

Rated 1 out of 5 stars

Horrible experience!!! Massive lack of effort and professionalism.

They don’t fix anything or solve maintenance issues. They will keep your money and you don’t get anything back in return. You pay loads for the admin fees and you don't get any service back!

Unprofessional and disorganized, they will do anything to not help you and not solve any issues you have. You will need to ring them a couple of times a week every week to ever get anything sorted.

August 22, 2016
Unprompted review
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Reply from LV PROPERTY

Apologies if you have had a poor experience regarding maintenance issues, these can sometimes be delayed due to access through the tenant and availability from the tenant.
All issues are dealt with through our online system with our trusted contractors and are confident that all works are actioned within a 48 hour maximum period.
If you would like to email ellen@lvproperty.co.uk she will be happy to discuss this with you.
Thank you

Rated 5 out of 5 stars

Excellent service

We were delighted with the service provided by LV PROPERTY - they sold our flat very promptly. Joshua was quick to deal with any issues that arose and kept us updated throughout the process. We would definitely use them again. Thank you

August 21, 2016
Unprompted review
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Reply from LV PROPERTY

Glad Joshua was helpful throughout the process.

Thank you

Rated 5 out of 5 stars

Amazing Estate Agent In Birmingham

Highly recommend this company, they helped me sell my property within 4 weeks and with minimum hassle. Highly professional and very friendly, even the after service has been great. I would most certainly use these guys again in the future. Special thanks to Shaun who was available on he’s mobile even out of office hours.

August 4, 2016
Unprompted review
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Reply from LV PROPERTY

Thank you for your kind review! Happy to help

Rated 5 out of 5 stars

Excellent from start to finish of property sale.

Dealt with Josh who from the start of the sale right through to the end was brilliant. Extremely helpful and always easy to contact. On the rare occasions he was unavailable the other office staff were more than happy to help and also very helpful. Would not hesitate to use them again and would highly recommend them to anyone looking to sell a property.

July 19, 2016
Unprompted review
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Reply from LV PROPERTY

Lisa, thank you for your review and the chocolates! You was a pleasure to work with, kindest regards.

Rated 5 out of 5 stars

Streamlined excellent service from start to finish!

LV recently helped me rent my house out. From start to finish the team were very helpful and enthusiastic in finding me the perfect tenants. The whole process felt streamlined and efficient, just what you need to feel when renting your first property. Special thanks to Jas for viewing the property originally and appreciating what I'd created and then to the team for making the process so easy. I look forward to the future and in maybe even adding a few more properties to the portfolio 😃

July 18, 2016
Unprompted review
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Reply from LV PROPERTY

Thank you for the kind words Max, we look forward to working alongside yourself, hopefully making the next stage of the process just as easy and efficient.

Rated 5 out of 5 stars

Thank you for making it easy

Amazing service, thankful for all your help. Especially Jas Singh, who helped me with my buy to let properties. Definitely will recommend in the future. Using Lv to rent out my properties and hoping to continue this new business relationship.

July 3, 2016
Unprompted review
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Reply from LV PROPERTY

Glad we could help Samantha, looking forward to working with you :)

Rated 5 out of 5 stars

First class agent

We recently used LV to rent out our property. I was so impressed by the whole process, it is very extemely smooth & efficient. I would like to say a special thanks you to Josh, Ellie and Shaun as they are very professional & pro active. They kept me updated every step of the way. We would recommend to anyone and will definitely use them again.

July 3, 2016
Unprompted review
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Reply from LV PROPERTY

Thank you Elaine for your great review, we are happy the while team could help out to make the process as smooth and efficient as necassery.

Rated 5 out of 5 stars

Great service, great personalities, delivered results😃

Wow, what a team! They say effort doesn't pay the bills results do and these guys really do deliver results. 4 properties needed to dispose of quickly, spoke to Jas he had sold 2 by the end of the week at my desired valuation while the other 2 tool 3 weeks. Communication was on point with updates every few days. Couldnt ask for a better agent. Would I recommend, yes! Would I use again, hell yea!

July 2, 2016
Unprompted review
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Reply from LV PROPERTY

Jussy, thank you for your sterling review, we are so very pleased that we could assist with the sales of your properties. Look forward to working with you again!

Rated 3 out of 5 stars

Handed back my money after some hassle

Agreed a fee for a letting and paid it. Then agreed the same fee for a second letting but they didn't tell me they had started to charge VAT in the meantime. So they held on to 20% that wasn't agreed. Took quite a bit of "backwards and forwards" to get it back but eventually did.

Prior to this service was good.

June 19, 2016
Unprompted review
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Reply from LV PROPERTY

Thank you for taking the time regarding this review.

Notification was attempted regarding VAT charge, as growth to the company it was a must for us to begin charging this.
Glad service was good for you and hope needs were met.

Rated 5 out of 5 stars

Great company!!

Everyone was really helpful with any questions or requests we had(we had many),
Ellen was really efficient with getting things done and responding immediately to emails,a
Would recommend LV property to anyone!

June 6, 2016
Unprompted review
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Reply from LV PROPERTY

Thank you for your kind review Sofia.
Looking forward to helping efficiently with yourself in the future also.

Rated 5 out of 5 stars

Excellent!

I dealt with Ellen who was extremely helpful and understanding. She continuously kept me updated with great communication and was a pleasure to deal with. I would certainly recommend this company.

May 27, 2016
Unprompted review
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Reply from LV PROPERTY

Hi Simon,
Very happy to help and look forward to continue doing so for you :).

Rated 5 out of 5 stars

Went above and beyond

My boyfriend and I were having a very stressful morning looking for properties when we walked past LV. Shaun couldn't do enough to help us, running all over the place trying to find us a property to suit us at a good price. We are delighted that after worrying for a week about failed viewings after only 30mins with LV we had found a fantastic property way above our expectations within our budget. We cannot wait to move in in a few days and cannot thank LV enough for turning our house hunt nightmare into a dream come true.

May 25, 2016
Unprompted review
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Reply from LV PROPERTY

Thank you for your kind review Jodie.
We are very happy that we could find you somewhere you can move into happily and swiftly.
Looking forward to working with you.

Rated 5 out of 5 stars

Personality.

Josh and Ellen are 2 of the most pleasant and genuine people I have ever dealt with!.

May 21, 2016
Unprompted review
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Reply from LV PROPERTY

Hi Michael,
Thank you for your review, this has made our weekend.
Always happy to help.

Rated 5 out of 5 stars

Very professional, friendly and efficient!

We currently are letting one property in Birmingham through LV Property and have another one in the process of being let out. We have been dealing with them for approximately one year and had an excellent experience so far.

They found us an excellent tenant for our first property and are currently looking for one for our second property. They are always very professional and efficient both with us as landlords as well as with the tenants.

Over the last year I have been dealing with LV, they have always been very efficient and fast in replying to calls or emails (including often on weekends or in the evening), flexible in terms of accommodating for bespoke requests and usually try to go the extra mile to help their clients.

Would definitely recommend, especially Shaun in the Account Management team, he is a star!!

May 21, 2016
Unprompted review
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Reply from LV PROPERTY

Hi Anne,
Thank you very much for your feedback, this is music to our ears and proves our hard work does pay off.

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