LV PROPERTY Reviews 221

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I was interested in looking for a flat and Rosie helped me a lot with the knowledge of the area. Her advise was really good and helped me think of lots of extra things too

Company replied

Rated 5 out of 5 stars

Great service from the team. Rosie was very helpful and arranged a viewing for me within hours. Would definitely use again.

Company replied

Rated 1 out of 5 stars

Worst experience I’ve had with any estate agent ever! Very hard to get hold of, and don’t reply to emails promptly. Been dealing with both sales and letting and they’ve always either been out on appoi... See more

Company replied

Rated 5 out of 5 stars

Can’t thank Stacey at LV Property enough for all her help! From the moment I spoke to her, she was so friendly, genuine, and easy to get along with. Nothing ever felt like too much trouble — she kept... See more

Company replied

Company details

  1. Real Estate Agents
  2. Apartment Rental Agency
  3. Property Investment
  4. Property Management Company

Written by the company

Welcome to the home of the ''Award Winning Estate Agent'' having won the ''Best Lettings & Sales Agent 2022'' for the Birmingham region at the prestigious SME awards, we feel this is a great achievement only made possible by the support of our of our many happy clients. Known as the Boutique Estate Agency with a passion for people and property. We are consistently selling properties for 100% of the asking price, which means our clients make more money when they sell with us. So if you are looking for an estate agent that eats, sleeps and breathes your transaction you have come to the right place, it’s why 82% our business comes from client referrals and word of mouth. We are the go to Estate Agent In Birmingham when it comes to buying, selling, investing and letting property. We have three offices covering Birmingham 1. Birmingham City Centre 2. Edgbaston 3. Jewellery Quarter so why not pop in for a coffee to see how we can help.


Contact info

4.1

Great

TrustScore 4 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(221)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!

The service from both Joshua and Harry at LV has been excellent. The property sold within 24 hours and communication was brilliant throughout. Harry was great at letting me know what was going on and liasing with the purchasers solicitors when necessary. Throughly recommended!

May 24, 2017
Unprompted review
LV PROPERTY logo

Reply from LV PROPERTY

Great working with yourself, thank you.

Rated 5 out of 5 stars

Fantastic company, excellent staff, a pleasure to deal with , so efficient and on point with everything.

Great company, hard working , efficient staff who know their role.
Handled everything perfectly and promptly. A total breath of fresh air for all our letting needs.

Never had a company deal with us so efficiently when moving office before. Thank you to the Team at LV Property. Excellent work.

10 out of 10

February 20, 2017
Unprompted review
LV PROPERTY logo

Reply from LV PROPERTY

Thank you Laura! It was great working with yourself!

Rated 5 out of 5 stars

Excellent service

We had a really good experience with LV property. Having had experience of several other property agencies we both agree LV were very good and have a friendly chilled out service. I did think the agency fees were high for the type of property, rented flat, but that will be changing with the governments latest announcement.

February 16, 2017
Unprompted review
LV PROPERTY logo

Reply from LV PROPERTY

Thank you for your review, of course, LV will be up to date with any potential changes to fees!

Rated 5 out of 5 stars

Extremely professional Team - highly impressed

LV Property estate agents helped me buy an investment property. I was very impressed right from the beginning till the end of the sale process. The team of LV are highly motivated and highly professional. They helped me with all the questions i had through out the process. Specially I dealt with Shaun and Joshua. Highly recommend them if you are looking to buy or rent property in the midlands.

January 24, 2017
Unprompted review
LV PROPERTY logo

Reply from LV PROPERTY

Thank you Anjali, glad to hear you are so happy with the service.

Rated 5 out of 5 stars

Very professional and very efficient

I would like to say thank you to LV Property. I moved estate agents a few months back and i believe this was a fantastic decision to let LV manage my property. I can now do my day to day job without any worry at all.

December 23, 2016
Unprompted review
LV PROPERTY logo

Reply from LV PROPERTY

So happy to hear that LV helped in more ways than letting your property! :)

Rated 5 out of 5 stars

LV Property review

I must say LV PROPERTY are by far the best Estate Agents in the Birmingham area! They take all of your requirement into consideration and found me by far the nicest property I've ever set my eyes on. It is every thing I desired and so much more. No stress at all because of these guys. WHAT A TEAM!!

December 22, 2016
Unprompted review
LV PROPERTY logo

Reply from LV PROPERTY

Great to hear! Thank you so much and glad you didn't have to go through any stress and it was a quick and easy sale :)

Rated 5 out of 5 stars

Estate agent of the year!

Thank you so much to LV and the management team for making my move so easy and efficient, especially around this time of year!

December 22, 2016
Unprompted review
LV PROPERTY logo

Reply from LV PROPERTY

Mr Key, thank you! Glad we finally got there with the move! Happy to help.

Rated 5 out of 5 stars

Exceptional exsperience

I have had an exceptional exsperience selling my property with this company. I couldn't of asked for a better customer service. Thank you to all the team for pushing this sale.

December 22, 2016
Unprompted review
LV PROPERTY logo

Reply from LV PROPERTY

Thank you Mr Ford! It was a pleasure assisting with the sale of your property

Rated 5 out of 5 stars

Excellent service

Have just sold my apartment with LV Property. It was my first ever sale of a property and I was nervous about the process but Josh assisted me throughout. From start to finish he was always there when I needed him. He found an investor for my apartment which was great for me as I was in a chain and didn't want the pressure of completion dates. I would highly recommend Josh to anybody, his knowledge on property and customer service levels and first class!

December 22, 2016
Unprompted review
LV PROPERTY logo

Reply from LV PROPERTY

What a kind review Helen! It was a pleasure working with yourself.
Thank you

Rated 5 out of 5 stars

Thank you

Thank you LV and thanks to Ellen for all of your hard work throughout the year!

December 22, 2016
Unprompted review
LV PROPERTY logo

Reply from LV PROPERTY

Thank you Tony!
Look forward to working with yourself in 2017!

Rated 5 out of 5 stars

Very quick, thorough and easy

Ellie has done a great job with my property, the tenants were found very quickly and she's made everything very easy for me.

December 20, 2016
Unprompted review
LV PROPERTY logo

Reply from LV PROPERTY

Thank you Adam, very kind of you, glad the process has being so quick and easy for you!

Rated 1 out of 5 stars

Do not trust this company with your investment property

I would never deal with LV property again in my life. Cow boy operation they give bad advise, customer service is 0/10. Cost my hundreds of pounds. They don't stick to what they agree and try and make you go for an expensive fully maintained package. The contractors they use are really really expensive.

December 19, 2016
Unprompted review
LV PROPERTY logo

Reply from LV PROPERTY

Dear Indy,

I have looked into your compliant and found the following to be the case.

1. You agreed and signed our terms and conditions and then tried to change the length of the contract and our fee on 3 separate occasions. (We charge transparatly and this was agreed in writing) you were also given a small discount and then wanted a further discount after signing our terms and conditions.

2. The statement above ‘’lost you hundreds of pounds’’ is a false one, had you been entitled to the deposit the DPS would have given your this when the dispute was raised however you can not deduct money for wear and tear from decent hard working tenants just because you fee the need to replace items in your property. We act for both the tenant and the landlord and never favour one over the other, even if it means we lose you as a client.

Finally, we came to the conclusion that you are not the type of client that is fit for our agency, we pride ourselves on giving the best service and we are not the cheapest agency around and we never intend to be.

Edwin Philips

Rated 1 out of 5 stars

LV Property demanded a "reservation fee" to pass on an offer to purchase a property

I found this company both rude and inefficient; as a purchaser.

When I made a cash offer to purchase a property, I was met with a demand for a non refundable "reservation fee" of £250 to pass the offer onto the vendor.

This appears to break the Code of Conduct for Estate Agents.

When I questioned it , the agent was extremely rude and emailed " this sale is a non-starter if you do not pay your admin fee – the ball is in your court"

I refused to pay and involved my solicitor, who questioned the legal basis for the "fee".

I am an experienced purchaser of property, and have found this company to be extremely poor, with dubious ethics. I am amazed by their supposed rating, if the level of service and hostility I encountered is normal for their customer service.

A case perhaps of "Caveat Emptor"

December 9, 2016
Unprompted review
LV PROPERTY logo

Reply from LV PROPERTY

Hello Mr Hamilton,
This has being responded to yourself in email also back on 10/12/2016.
Regarding the initial fee, this is not necessarily obligatory, however, is something that most estate agents when an offer is placed in order for the potential vendor to show their commitment to the property and purchase of this.
It is not a deposit and this fee would have being returned to yourself on completion of the sale, this will have being explained upon your offer for the sale.
Please do not hesitate to contact the LV team for further correspondence.

Rated 5 out of 5 stars

Great timely service

Working in a Property Management Company, I work with many agents daily. However, the professional and timely manner in which LV property, namely Harry Field who kept me up to date with all communications, was second to none. By far the highest standard of professionalism and respect for time I have experienced in this industry.
Many thanks.

November 8, 2016
Unprompted review
LV PROPERTY logo

Reply from LV PROPERTY

Wow, thank you!

So kind of you to comment on our timely service.

LV Team

Rated 5 out of 5 stars

The best experience I've ever had with estate agents

Renting my property through LV Property was the easiest thing I have ever done. All the staff there were extremely down to earth. Any one who is looking to let there property look no further. I had my property on the market and under 2 weeks it was letted for my asking price.

September 26, 2016
Unprompted review
LV PROPERTY logo

Reply from LV PROPERTY

Ian, it was a pleasure working with yourself and glad to hear you was so satisfied with our work! Thank you

Rated 5 out of 5 stars

EXCELLENT!!!

Couldn't dream for a better service! Every member of the LV team were extremely helpful. TEAM LV!!!!

September 26, 2016
Unprompted review
LV PROPERTY logo

Reply from LV PROPERTY

Thank you James! :)

Rated 5 out of 5 stars

Sterling job from the start

The team could not have worked harder and more professionally. What a smooth and easy process o let my property out, and within 4 days! Thank you to Ellen and the letting team for supplying great communication regarding tenants.

September 23, 2016
Unprompted review
LV PROPERTY logo

Reply from LV PROPERTY

Thank you for your review Anne, glad to hear it was a nice and smooth process for you and we always aim to be quick to action!

Rated 5 out of 5 stars

LOVE LV PROPERTY!

LV helped us on my journey to let or first house. I didn't really know what I was doing but they helped me throughout. Ellen and Shaun was very helpful with all the paper work and Josh was exceptional whilst showing us around the property and guided us to choose the best matched property to our needs. Couldn't ask for better service and will recommend LV to fa,ily and friends in the future. THANKS GUYS!!

September 20, 2016
Unprompted review
LV PROPERTY logo

Reply from LV PROPERTY

Hi, thank you for your kind review it is a pleasure working with yourself!

Rated 2 out of 5 stars

Unprofessional Service

I've given 2 stars as an overall reflection of the poor service. The appalling debacle over the new accounts system whereby I received no rent payment; unless i had noticed this on my bank statement no-one from your company would have addressed this with me at all. I dealt with Ellen who sorted this out. But nonetheless a very shoddy service. You need to improve.

September 19, 2016
Unprompted review
LV PROPERTY logo

Reply from LV PROPERTY

Hi Nicky,
First of all, good to hear this was all sorted out for you ASAP.

In regards to the accounts, this is an area that we have had issues with, however, as you have mentioned, we now have a new accounts system in place which will ensure that all requests and needs will be met.

It is a disappointing to hear you have given us a 2 star review, when your property has being let with very high standard tenants with a great rental price being achieved.

Rated 5 out of 5 stars

excellent service

Excellent service, could not ask anymore would recommend to anybody

September 17, 2016
Unprompted review
LV PROPERTY logo

Reply from LV PROPERTY

Thank you for your amazing review, it was a pleasure working with yourself.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look