L W Smart Repairs Ltd Reviews 247

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the high quality of work performed. Many people highlight the professionalism and politeness of the staff, who are described as friendly, helpful, and caring. The repairs are frequently noted for their high standards, with consumers often mentioning perfect results and superb paint matching. People are particularly impressed with the efficient communication, the speed of service, and the overall ease of their experience. Reviewers often express their satisfaction with how the team handles complex situations, such as dealing with insurance companies, and appreciate the provision of courtesy cars.

What people talk about most

Service

Consumers find service to be positive, highlighting the brilliant, quick, and wonderful work completed, often... See more

Staff

People report positive experiences with staff. Customers consistently praise the team as friendly, helpful,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high standard of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My personal vehicle repaired here a while a go after a lorry at work caught it, repairs were perfect. I have subsequently had a set of alloys painted, which came back better than they were from... See more

Company replied

Rated 5 out of 5 stars

Prompt response to my request for a repair quote, sent by Lee on the same day as my visit. Quote was accurate and included a second hand door as requested. My vehicle was clean, tidy and the finish... See more

Rated 5 out of 5 stars

Leigh and his team are great! From being told by various garages my car was a definite write-off I took my car to LW Smart Repairs and Leigh talked through the process from start to finish and expl... See more

Rated 5 out of 5 stars

I always go to LWSmart Repairs when need any body work repairs. They are never judgy and always offer the best advice and options. They will always try and fit you in as soon as they can and provi... See more


Company details

  1. Auto Body Shop

Written by the company

LW Smart Repairs is an established car body repair business based in Alfreton, Derbyshire. Offering excellent quality of workmanship we can undertake any job from a small scratch right up to a full re-spray to the original manufacturers standards. We offer free estimates, undertake work on behalf of a number of insurance companies, and we are a member of VBRA (Vehicle Builders and Repairers Association Ltd), maintaining the consumer code of practice, and ensuring that all members provide the highest standard of work.


Contact info

5.0

Excellent

TrustScore 5 out of 5

247 reviews

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Rated 5 out of 5 stars

Service was excellent from start to finish

Service was excellent from the first conversation to checking the car and quoting. Then booking the car in and the brilliant, quick and wonderful work completed in a shorter time than expected. So pleased from start to finish. I cannot recommend everyone enough.

April 7, 2026
Rated 5 out of 5 stars

Superb job, zero hassle

Took my car to Lee after it was involved in an accident (not at fault) - and that was pretty much that. Lee and his team dealt with the insurance company and my car came back just as good as before the accident. Replaced the back end (was shunted from behind and into another car), sorted out the front end and took under a week to do it. He kept in touch with me throughout and it didn't cost me a penny as he sorted out payment through the insurance.

My dad also went there a couple of months prior with the same issue (also hit in the rear) and his car looked better than before it went into the body shop!

10/10 - cannot recommend highly enough.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Following a waste disposal truck…

Following a waste disposal truck hitting my parked car I reached out to Lee at LW smart repairs. From the initial conversation to picking my car I’ve been very impressed with their service, communication and prices.
The company responsible for the damage were trying to make me use another garage and we’re not being reasonable.
LW repairs put me in touch with a specialist company that they use. They worked as in intermediate on my behalf, everything made super easy including getting my car to the garage and a hire car sorted the very next day.
I highly recommend LW repairs.

March 10, 2026
Rated 5 out of 5 stars

Multiple repairs, all excellent.

My personal vehicle repaired here a while a go after a lorry at work caught it, repairs were perfect.

I have subsequently had a set of alloys painted, which came back better than they were from new and now my fathers Kia with multiple bits to clean up including a new bumper and splitter.

All three of these repairs have been great and at a price that seems more than reasonable, highly recommended.

January 23, 2026
Unprompted review
L W Smart Repairs Ltd logo

Reply from L W Smart Repairs Ltd

yes a repeat customer and a pleasure to do more work for you. Great looking KIA

Rated 5 out of 5 stars

Communication and support was…

Communication and support was excellent. Quality of repair works was perfect with the car presented back in showroom condition.

January 9, 2026
L W Smart Repairs Ltd logo

Reply from L W Smart Repairs Ltd

we do aim to do our very best on every job no matter how small

Rated 5 out of 5 stars

Definitely would recommend

Definitely would recommend. Great workmanship, brilliant repair and brilliant colour match. You can not tell it had been damaged also photos included on progress.

January 9, 2026
Rated 5 out of 5 stars

What an experience!!

What a bloke!!
The customer service and service provided was second to none, if there were 6 stars I'd have tried choosing 7. The advice and aftercare offered was truly appreciated, and if I need, they are just a phone call away. Thanks again for an amazing experience, we're very very happy.

December 5, 2025
Rated 5 out of 5 stars

Great car repair

They provided a written quote for the repairs within 2 hours of my initial visit. So that was great. The actual repair of my car was done to the highest standard. Brilliant service and friendly staff. Excellent job all round . Thank you

November 7, 2025
Rated 5 out of 5 stars

Best service and quality of work

I always go to LWSmart Repairs when need any body work repairs. They are never judgy and always offer the best advice and options.
They will always try and fit you in as soon as they can and provide the cost up front rather than springing surprises on you.
The work is always first class. So much so, when I collected my car this time I couldn’t remember where the scratch had been. It was like picking up a new car!

October 31, 2025
Rated 5 out of 5 stars

Car repair

From the start of the process until collection of the car after repairs, the team were really helpful and explained everything thoroughly. The work was completed to a high standard within the initial timescale indicated.

October 28, 2025
Rated 5 out of 5 stars

Smart in the name

Smart in the name, smart is my car.
I was recommended to try this company to repair our car, a spot on service all round at a reasonable price. Courtesy car provided was good and kept us mobile for the 4 day job.
Thankyou all involved at Smart Repairs.

August 26, 2025

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