Customer service is garbage with slow responses and constant 'holding notes' but slow or no resolution. AVOID IF YOU CAN!!! Price-wise there are few advantages if you have monthly contracts. Ther... See more
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I currently have a 24-month plan with unlimited calls, SMS, and data within the CH for only 14 CHF a month. Several months ago, I had to pay the bill. There was an error with the paym... See more
Company replied
The absolute worst mobile company I have ever dealt with. I bought an esim through their website and payed with apple pay. Never received a confirmation email or the sim. Tried to contact through the... See more
Company replied
2.3
Poor
1K reviews
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Second employee arrogant and not nice
The first employee I had on the phone was very helpful and nice. The second was arrogant and not nice at all. When I ask some questions it seems to annoy him…
March 27, 2026
Unprompted review
Reply from Lyca Mobile CH
Dear Floriane ziroli
We are glad to hear that your initial interaction was positive, but we are sorry that your subsequent experience did not meet expectations. We understand how important it is to feel respected and supported when reaching out for assistance, and we apologise for the way your concerns were handled.
Your feedback is important to us and will be shared internally to help improve the consistency and quality of our customer service.
If you still require assistance, please email us at trustpilotreview@lycamobile.com with your Lyca Mobile number and a brief description of the issue. This will help us review your case and get back to you.
We will also review the call recording and take the necessary action based on our findings.
Best Regards,
Lyca Mobile Trust Pilot Team
Customer service is garbage, call quality is awful
Customer service is garbage with slow responses and constant 'holding notes' but slow or no resolution.
AVOID IF YOU CAN!!!
Price-wise there are few advantages if you have monthly contracts. There are other suppliers who deliver better service.
Just look at the website. The bad quality, garbled language and awful functionality is exactly what you get once you sign on.
Technically, they seem to use the cheapest and worst quality solutions, meaning that your calls seldom go through and once you do have a connection voice quality is very bad. Again, AVOID IF YOU CAN.
February 28, 2026
Unprompted review
Reply from Lyca Mobile CH
Hi Sven,
We are sorry to hear about your concerns regarding the customer service and understand how upsetting this situation must be. This is not the experience we want for our customers, and we truly want to make it right.
Please share your Lycamobile number and registered email address via our private channel so we can review your account and assist you further. You can also contact us directly at trustpilotreview@lycamobile.com
We appreciate you bringing this to our attention and we are here to help.
Regards,
Lyca Mobile Trustpilot Team.
Lyca Mobile Customer Service is Great!
Lyca Mobile's customer service is always warm and responsive. I don't understand German well but they take their time to assist me in English
February 15, 2026
Unprompted review
Reply from Lyca Mobile CH
Hi Bernard,
We are happy to hear that our customer service is warm and responsive. We appreciate that our team can assist you in English and provide the support you need. Thanks for your feedback.
Regards,
Lyca Mobile Trustpilot Team
Garbage CS
Registration failed and instead of trying to be helpful, the customer support talked over me for a minute and told me to go to a physical location to solve the issue or contact by mail, which, of course does not work. Huge waste of time and nerves.
February 18, 2026
Unprompted review
Reply from Lyca Mobile CH
Hi Max,
We are sorry to hear that you are unable to complete the registration process.
To assist you further, please share your Lyca Mobile number and the registered email address associated with your account. If you have previously contacted our support team, kindly provide the reference number as well.
Please send these details to the email address below so we can investigate the matter further and resolve it as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
The worst customer service experience I have ever had.
Very disappointing experience
Unfortunately, my experience with Lyca has been extremely disappointing. The customer service has been unhelpful and difficult to deal with. I felt that my concerns were not taken seriously and that communication was lacking.
Additionally, the service quality and plan structure did not meet my expectations. Overall, I am not satisfied with the support or the value provided.
I hope the company will improve its customer service approach and provide clearer solutions for customers in the future.
February 17, 2026
Unprompted review
Reply from Lyca Mobile CH
Hi Flo,
We are sorry to hear about your experience, and we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Lou from The Philippines was precise
Lou from The Philippines was precise, clear and Professional in her services and friendly too
January 29, 2026
Unprompted review
Reply from Lyca Mobile CH
Hi Hollowman,
We appreciate you taking the time to share your feedback. We're happy to hear that you found our services precise, clear, professional, and friendly.
For further assistance, kindly reply to us at trustpilotreview@lycamobile.com
Regards,
LycaMobile Operations
Appalling customer Service
Appalling customer service with just standard replies even when it doesn't address your issues. The number they say to use when calling from abroad, is NOT ASSIGNED so I have no means of talking to anyone to cancel an auto renewal. Have now sent some 6 emails with not one reply addressing the issues I have raised but continuously telling me to use my phone to address the issues. I had a temporary ESIM for travelling to the UK and no longer have access to it so can't follow through what they are telling me to do , which is the standard reply . A VERY FRUSTRATING experience. Could NOT recommend Lyca mobile to anyone
ADDITIONAL INFORMATION:
This is not new information and has been send some 3 times already but here we go again.
Lyca mobile number- 074308703080
Frequently dialled number- 0800 170 1177 Abbotts UK
Last used the phone- Dec 16th 2025
I am no longer is possession of the lycamobile as it was purchased for a trip to the UK in early Dec.This was purchased as an E SIM card online.
Inadvertedly when I received an email advising that I was short on data( I wasn't) I purchased additional data around Dec 10th and applied autorenewal. with my Credit Card -9126
This was my mistake. I am now trying to cancel this auto renewal .
I LIVE IN CANADA.so am 7 hours behind the UK time.
PLEASE you have all the info you received PLEASE cancel the auto renewal. I have no access to do anything this end so please don't ask me again to sign into my account. It no longer exists.
Also I can't call you directly as I've tried and it says the number for international calls is not assigned.
Emails were sent Jan 12th,Jan 13thJan 17th and Jan 20th through my email address - which you already have.
PLEASE DO NOT SEND ME A STANDARD REPLY again as none of it is relevant to my issue that I am trying to resolve.
Thank you
January 7, 2026
Unprompted review
Reply from Lyca Mobile CH
Hi Travis,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel.
One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Reply from Lyca Mobile CH
Hi Sorin,
Thank you for your kind review. We’re pleased to know you find our service very efficient and appreciate your support.
Regards,
Lyca Mobile Trustpilot Team
Extremely disappointed – lost money due to poor communication
I became a customer of Lycamobile expecting basic customer respect, including communication in English, as clearly selected in the app. Instead, I received all important messages in German.
Because of this failure, I did not realize I needed to take action to protect my funds — and as a result, I lost money. This was completely avoidable and is a direct consequence of Lycamobile ignoring the chosen communication language.
It is unacceptable that the company refuses to acknowledge this mistake. This experience has been frustrating, disrespectful, and offensive. I cannot recommend Lycamobile and will be looking for another mobile operator immediately.
I strongly urge the company to take this seriously and ensure that communication is provided in the customer’s chosen language. Treating customers this way is not acceptable.
December 15, 2025
Unprompted review
Reply from Lyca Mobile CH
Hi Serhii,
We’re really sorry for the trouble you’ve experienced, we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile operations
Worse Operator Ever
I’ve never seen that in my entire life. Firstly, when you bought a Prepaid SIM card from LYCA Mobile, it’s really complicated. You have to pass through an app called “idnow”, it’s supposed to scan your ID but it just doesn’t work. I have tried several times. I mean, I’ve bought many Prepaid Sim in my travels, whether in Fiji, Indonesia, Australia etc… I never had any problems and the installation was very simple. Here, cause of a scan that doesn’t work, you’re stuck because you can only activate your sim through the app. And the advisors I spoke to on the phone were really unhelpful, they did nothing to resolve the situation. I've never seen such disastrous customer service. The tobacconist where I bought the prepaid SIM card was just as surprised as I was, and in the end, we were both angry because it was a waste of our time. So, I really don’t recommend you to go to LYCA Mobile, find another operator. It can only get better.
November 24, 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Hugo Blanchard,
We’re really sorry to hear about your experience – we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
worst customer complaint service, lying
I have to rate this company one star again, because of its handling of customer complaints.
As you see from my one star review on trustpilot of Lyca mobile CH in the past 2 months (see detailed descriptions there; basically Lyca mobile stole 300 CHF by activating a susbcription (for 3 months with DAILY charges without me ever using the card) I have never activated and by activating auto-renewal I never activated; then they just said I would have done that myself) they answered the following:
"Regarding your issue, please allow us some time to investigate thoroughly. We will get back to you as soon as possible with an update."
I wrote to the customer complaint service - I did not get ANY answer at all
They never got back to me with an update as they promised.
Not only stealing, but also lying. Well done.
August 1, 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Michael Graber,
We apologize for the inconvenience caused. Regarding the bundle auto-renewal, we would like to inform you that Lycamobile bundles are set to auto-renew by default to prevent service interruptions. The card used for the initial purchase will also be used for future renewals. However, customers can modify the renewal settings at any time by logging into their Lycamobile account.
Upon checking details, no transaction was found from 24th July '25 onwards. For further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Service is worse than you can imagine
Service is worse than you can imagine, no matter where you go in switzerland you get 2/5 Bars of signal, Crazy slow speeds even the biggest package i've purchased which is 300GB of highest speed internet. Crazy, never ordering again.
September 10, 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
We are sorry to hear about your experience with our service in Switzerland. We understand how disappointing it must be not to receive the quality you expected.
We realised you are experiencing a network issue. To help resolve this, we have refreshed your network profile; please restart your mobile device to reconnect. If the problem continues, please share your email address so we can send you manual instructions. For any further assistance, you can always reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Bought a Lycamobile eSIM in Switzerland and won’t activate
Bought a Lycamobile eSIM in Switzerland (Hello Swiss M for CHF 24) and it’s been a nightmare. I uploaded my passport and did the video selfie, but the IDnow app crashed with error E103. Since then I can’t re-verify, can’t use data, and the SIM is basically useless.
I can make calls but no internet at all, which is the main reason I bought it. Support gave me a case number but no real help. I’ve wasted hours trying network resets, reinstalling the eSIM, everything problem is clearly on their side.
Honestly, I regret not reading other reviews before purchasing. I would really appreciate a refund for the inconvenience because I paid for a plan I can’t even use.
September 20, 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Patrick,
We are sorry to hear about the difficulties you’ve experienced with our services. We will assist with this concern.
Upon checking the details we can see that registration has not been completed, we request you to register the SIM online: https://www.lycamobile.ch/en/registration. If still face issue, please share the error message to assist. To know the balance dial *131# and dial*136# to check the bundle allowances. For further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Your lycamobile number will be sold to…
Your lycamobile number will be sold to whoever offers something for it, constant commercials. Can not recommend
August 1, 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Vedro,
We’re sorry to hear that you’ve been experiencing unwanted calls and commercials. Please be assured that protecting your privacy is very important to us, and we do not sell our customers’ phone numbers.
What should you do if you receive this fraudulent call? Please see the link below: https://www.lycamobile.ch/en/fraud-warning/
Please contact us at trustpilotreview@lycamobile.com with your Lyca Mobile number and a screenshot the email received. So, we can look into this.
Regards,
Lyca Mobile Operations
Nonexistent Customer Service!
I currently have a 24-month plan with unlimited calls, SMS, and data within the CH for only 14 CHF a month.
Several months ago, I had to pay the bill. There was an error with the payment system, and my card was charged twice.
I contacted the support via email and am still waiting for a response.
Then, last month I got an email from Lyca saying that my bill was 60 CHF!
I contacted the customer support and am still waiting for a response.
At this point, I just wanted to cancel my subscription and forget about this once and for all.
I wrote an email, and after weeks I'm still waiting for a reply.
I even tried to threaten them saying that I'll proceed with legal proceedings if this doesn't end well.
What a terrible experience.
August 23, 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Federico,
We're sorry to hear about your concerns regarding the double payment and the July invoice.
We tried reaching you on your Lyca Mobile number, but unfortunately, we were unable to connect as the call rang without response.
We’ve sent a detailed explanation to your registered email address. Please check your inbox and feel free to reach out to us via the private channel trustpilotreview@lycamobile.com for any further assistance.
Regards,
Lyca Mobile Operations
Mr Jersven the human agent helped me…
Mr Jersven the human agent helped me instantly and was kind and polite , well done !
August 16, 2025
Unprompted review
Reply from Lyca Mobile CH
Hi Achraf,
We're happy to hear that you had a positive experience! We appreciate your kind words and are so glad the agent was helpful and polite. Thanks for your feedback!
For further assistance, kindly reply to us at trustpilotreview@lycamobile.com
Regards,
LycaMobile Operations
Non existent customer service
Non existent customer service. I have tried to contact them via all possible ways. I have purchased an eSIM and reached up to the point of identification and never been able to activate it. Phone help was not problem solving. Emails were never answered therefore I need money refund. On the phone the operator said that it was possible. How? No contact available and complaint email address is not working, mail delivery fails. I am very disappointed since I have purchased this package for my son who is travelling to Switzerland. I should have read the other customers reviews first.
August 6, 2025
Unprompted review
Reply from Lyca Mobile CH
Hi Angelo,
We sincerely apologise for the inconvenience caused. Regarding your issue, we will initiate a refund. If you would still like to continue the service or need any guidance to activate the e-SIM, please let us know and we will be happy to assist you. Kindly confirm by contacting us at 📧 trustpilotreview@lycamobile.com.
Regards,
LycaMobile Operations
Total scam
Total scam. eSIM did not work. Automatic payment cannot be cancelled and credit card gets charged daily.
August 2, 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Mika,
We understand that you are experiencing issues with eSIM activation.
Please note that registration of a SIM card is mandatory to activate the outgoing features. The minimum age for registration is 18 years old.
Registration can be done through:
• Website https://www.lycamobile.ch/en/registration/, also you need to download the app " IDNOW " https://play.google.com/store/apps/details?id=io.idnow.autoident to complete the registration
• Retailers.
Accepted ID proofs for registration are:
• National/ international ID.
• Visa.
• Passport.
Further, we can confirm that you contacted our phone customer service team and successfully deactivated the auto-renewal.
If you need further assistance, please don’t hesitate to contact us at trustpilotreview@lycamobile.com
Regards,
Lyca Mobile Operations
Internet connection issue resolved
Internet connection issue caused by me due to wrong settings I made on my phone. I contacted Lycamobile's technical service by phone, which solved the problem in a couple of hours through three automatic configurations they sent me via SMS, asking me to proceed with the installation of the same.
July 19, 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
We're glad that our technical service team could resolve the internet connection issue you experienced. We appreciate you taking the time to share your experience with us.
Regards,
Lyca Mobile Operations
Worst ever
The more time passes, the worse it gets.
- my phone number is not always shown to people. Sometimes they don’t pick up because it appears as a weird number calling from abroad (like from Romania, Poland, Ireland etc., so people think I’m adv or scam). I mentioned it to the client service, and nothing has been done to solve the issue.
- Doesn’t always work when making national calls, without any reason.
- Client service is really bad. I’ve waited 40 min on the line to speak to someone, and nobody replied. They said “for immediate assistance contact our virtual assistant LYA” but also there nobody replied for 20 minutes.
- Hotspot stopped working out of the blue and without any reason or warning.
- In the past two weeks I have been BOMBARDED with adv messages, even 5 in an hour, all the same.
// UPDATE: Thank you for your answer. I have sent an email with the information required.
// UPDATE: After two months... THEY NEVER REPLIED TO MY EMAIL. Liars.
July 17, 2025
Unprompted review
Reply from Lyca Mobile CH
Hi Sofia,
We sincerely apologize for the frustrating experience you've had — this is far from the standard we aim to maintain.
Regarding your concerns:
Caller ID showing incorrectly: We understand how disruptive this can be. This issue has been escalated to our technical team for further investigation.
Network and call issues: We will review your connection logs to find the root cause and resolve it.
Customer service delays: We’re sorry for the long wait times — we are actively working to improve response times across all support channels.
Hotspot failure and spam messages: We’ll investigate why your hotspot was disabled and ensure your number is removed from any unsolicited promotional messages.
To assist you further, please share your Lyca number, a feasible time for a call-back, and any relevant screenshots or interaction references by emailing us at trustpilotreview@lycamobile.com.
We appreciate your patience and are committed to resolving this for you.
Regards,
LycaMobile Operations
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