Customer service is garbage with slow responses and constant 'holding notes' but slow or no resolution. AVOID IF YOU CAN!!! Price-wise there are few advantages if you have monthly contracts. Ther... See more
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Review summary
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I currently have a 24-month plan with unlimited calls, SMS, and data within the CH for only 14 CHF a month. Several months ago, I had to pay the bill. There was an error with the paym... See more
Company replied
The absolute worst mobile company I have ever dealt with. I bought an esim through their website and payed with apple pay. Never received a confirmation email or the sim. Tried to contact through the... See more
Company replied
2.3
Poor
1K reviews
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My request were full supported by…
My request were full supported by Jersven.
December 12, 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Vitor Montalvao,
We're so glad to hear that you had a positive experience with Jersven. We appreciate your feedback and will share it with the team.
Regards,
Lycamobile operations
Bought an esim online for a trip to…
Bought an esim online for a trip to Switzerland. Payment went through but had to follow up on the activation email. This came through but it was for activating a standard sim which required information not provided with an esim. Requested a refund which came through. Support was responsive but the product just did not work.
December 12, 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Rhys Watson,
We are sorry to know about the experience you had with the eSIM. We strive to provide a seamless and reliable service, and it's disappointing to hear that you encountered issues with the activation process and ultimately had to request a refund. We appreciate your feedback and will use it to improve our processes and ensure a smoother experience for future customers.
Regards,
Lycamobile operations
Dear Rosxan,
Dear Rosxan,
Thank you for your assistance in swapping my physical sim card to my eSim card. Really appreciate your help.
Suzan
December 9, 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Suzan,
We appreciate your kind words and are happy to hear that you had a positive experience with our assistance. We strive to provide excellent customer service and are glad we could help you with your eSim card swap.
Regards,
Lycamobile operations
The issue was solved.
December 5, 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thank you for updating us, and we are glad to hear that the issue has been resolved! We truly appreciate your patience throughout this process.
Regards,
Lycamobile Operations
"Jers" helped me fix the issue
I had some issues with my sim and the customer service was able to resolve it, even though it took me couple of calls but the guy named "Jers" was extraordinary helpful. He went extramile to fix my issue. To other customers of Lyca: try to reach to him and I am pretty sure he will be able to resolve your problem!
November 19, 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Mateen Rajput,
We appreciate your feedback and are glad to hear that our customer service team was able to resolve your issue. We strive to provide excellent customer service and are happy to know that you had a positive experience with one of our representatives. We will share your feedback with our team.
Regards,
Lycamobile operations
Great customer service form part of…
Great customer service form part of Jersven he understood my problem and was very kind in giving me the advice of how to fix it, 5 stars
November 29, 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Paula,
We're thrilled to hear about your positive experience with Jersven. It's wonderful to know that he was able to help you resolve your issue and that he provided kind and helpful advice. We appreciate your kind words and your 5-star rating.
Regards,
Lycamobile operations
Lyca are simply not replying
Here we are again, still no satisfactory solution. Back on April 23rd I was billed some 25 CHF yet there was no internet usage. Every time I complained they said they were sorry and would look into my case. But then nothing happens.
I guess I need to accept that Lyca will not reimburse the costs.
So please Lyca, do not write back that you are sorry and that you will look into my case, because every time you said you would nothing happened.
A most disappointing experience with this company.
April 23, 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Michael,
We apologize for the lack of action and communication regarding your complaint. Further to the issue, please provide an alternative contact number to call back and assist.
Regards,
Lycamobile operations
Roxanne was very polite ,nice and…
Roxanne was very polite ,nice and helpfull she resolved my issue in no time , very proffesional and qiuck. Thank you
November 18, 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Aleks,
We're so glad to hear that you had a positive experience. We appreciate you taking the time to share your feedback. We're proud of our team and their commitment to providing excellent customer service.
Regards,
Lycamobile operations
Lyca connection is really bad
Lyca connection is really bad. Will never suggest this connection to anyone else. Very very poor app. Data Auto Renewal will get turned on by itself. Even if we request for turn off, that doesn't happen and every month the data will be renewed. I requested for auto renewal off in the month of October and the data pack got renewed again in the month on November. Totally annoyed with the service and app.
November 12, 2024
Unprompted review
Reply from Lyca Mobile CH
Hi Anu,
I apologize for the inconvenience you’ve experienced. I understand that, despite your request to turn off auto-renewal in October, the data pack renewed again in November, leading to unexpected charges. I’m sorry for the frustration this has caused.
Our plans are subject to auto-renewal by default, which charges your selected payment method automatically when your plan renews each month. You can disable this feature at any time through your account settings, though I understand that it didn’t process as expected in your case.
After reviewing your account, I can confirm that a refund has been initiated. Once it’s complete, I’ll be sure to update you at the earliest.
For further assistant kindly reply to us at trustpilotreview@lycamobile.com
Regards,
Lycamobile Operations
Jersven is very patient to answer my…
Jersven is very patient to answer my questions
November 7, 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Yiwei Zheng,
We're so glad to hear that you had a positive experience. We appreciate your kind words about Jersven's patience and helpfulness.
Regards,
Lycamobile operations
Issue solved with auto-renewal question
I would like to thank Mr. Jersven for the help to understand the auto-renewal process and explanation on how the charges are done. It will be much simpler next time to control the validity of the plan.
November 7, 2024
Unprompted review
Reply from Lyca Mobile CH
Dear SarunasG,
We appreciate you taking the time to share your feedback. We're glad Mr. Jersven was able to provide you with the information you needed to understand the auto-renewal process and how charges are applied. We strive to make our services as transparent and easy to understand as possible.
Regards,
Lycamobile operations
Mr Jersven help me a lot
Mr Jersven help me a lot. He can understand me quickly and reply perfessional. He give me a satisfied answer.
November 5, 2024
Unprompted review
Reply from Lyca Mobile CH
Hi Enze,
We're thrilled to hear about your positive experience. It's wonderful to know that you received the support and understanding you needed. We appreciate your kind words about the team member who assisted you.
Regards,
Lycamobile Operations
Thanks Roxan for helping me transfer my…
Thanks Roxan for helping me transfer my physical sim to eSIM.
November 1, 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
We're so glad to hear that Roxan was able to help you with the transfer. We strive to provide excellent customer service, and we're happy to know that you had a positive experience.
Regards,
Lycamobile Operations
CHANGING MY RECENT FIVE STAR REVIEW
CHANGING MY RECENT REVIEW
After having given Lycamobile.ch a five star review (reference # 103815539) because I was told by the nice representative Lyn that the case was resolved and the credit was issued by into my Swiss Lycamobile account and now one week later the credit was still not issued and when I called back I spoke to two of the "worst ever" representatives who were very very rude.
And now Lycamobile is telling me that the credit cannot be issued after telling me a week ago that it was done.
At this point I am changing my review to a one star rating since I cannot give them a "MINUS STAR"
October 30, 2024
Unprompted review
Reply from Lyca Mobile CH
Dear E. Lewis,
We are sorry to hear that you have not had the experience we would expect. I completely understand your disappointment. As we checked based on the given reference, we see that you did not have an active bundle because of that you were charged as per the tariff. We have made a call on the Lycamobile number, however, ringing no response. Please provide a preferred time to call back and assist.
Regarding the inconvenience caused on calls., we will listen to the call and take necessary action on the executive.
Regards,
Lycamobile operations
Roxan is very nice and helped me a lot
October 29, 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Yuri Cho,
We're so glad to hear that you had a positive experience. We appreciate your kind words about Roxan.
Regards,
Lycamobile operations
I had a call with Roxanne from…
I had a call with Roxanne from lycamobile CH. She was very helpful and walked me through the process of getting my old eSIM number very clearly. I appreciate and am happy.
October 29, 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Sayed,
We're thrilled to hear about your positive experience with Roxanne. It's wonderful to know she was able to provide you with clear guidance and support. We appreciate your kind words and are glad you're happy with the outcome.
Regards,
Lycamobile operations
Lost sim. Keep my old number
I lost my sim card. So I needed my old phone number back. Roxan helped me very kindly and a few minutes later I had my an old number back. Thank you 😉
October 28, 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Katarina,
We're so glad to hear that Roxan was able to help you get your old phone number back. We appreciate your kind words and are happy to know that you had a positive experience.
Regards,
Lycamobile operations
Thank you very much for your support Roxan
Thank you very much for your support Roxan, you help me with my issue right away, I would say also that it is just grete to be supported by phone and solving the issue in a few minutes.
October 25, 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Alicia,
We appreciate your kind words and are thrilled to hear that Roxan was able to assist you so promptly and effectively. It's our goal to provide our customers with the best possible support experience, and we're glad that we were able to help you resolve your issue quickly.
Regards,
Lycamobile operations
Jersven help
Very helpful in fixing my issues, both for payment and mobile connectivity.
October 24, 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
We are thrilled to hear that you found our service helpful in resolving your payment and mobile connectivity issues. We strive to provide excellent customer support and are glad we were able to assist you.
Regards,
Lycamobile Operations
Reply from Lyca Mobile CH
Dear Customer,
We're so glad to hear that you had a positive experience. We appreciate your kind words about Roxanne.
Regards,
Lycamobile operations
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