Lyca Mobile ES Reviews 

It's now 13th Nov 22. Read below for an ★explanation. I called Lyca twice this month to ask where my refund is, they say it's been approved you just have to wait 24 or 48hrs. This seems to be their mantra, they say it every time I call customer services. Don't waste your time with this company. They just do not tell the truth & will keep you waiting until you give up.
★Explanation
I ordered a SIM card on the 8th Oct 22 waited a bit longer than they stated to adjust for weekend. Called to inform them a few days later that I had not receive the card. I was told to wait a few days more because of posts strikes. This situation went on for weeks each time I called (5) I was told a new sim card will be sent out or my problem has been escalated to management. Today I gave up hope & asked for my money to be returned. All within a pace of 30 seconds they said it will be returned in 3-5 days, then 5-7 days then 2-3 days... They just incapable of telling the truth! I'll let you know if the money turns up! Who knows when? It could next year or never, guess which I'm betting on?

If I could put ZERO star I will. It's not only their customer service is nul but they are thieves. I purchase on internet a SIM card, paid 5€ for it and never received the sim card. They argue with me non stop by email telling me they have escalating the problem and nothing happen. No money back and no sim card. Stay away from such people. Use DIGI mobile, they are much more reliable !

I've been having problems with Lycamobile Netherlands with two numbers I have with them. I've complained about credit on my bundles disappearing in the last three months especially. Lycamobile will always argue that I must have used those credit up by going online or sending sms. But Lycamobile can't show me what numbers I've sms'ed or when I went online. Those calls & online visits can't be found on my transaction history online, on their website either. Each time they will ask same questions over and over again, check & recheck then disconnect me from the conversation which means I have to call the customer service (which is a nightmare) to start the conversation all over again. This looks like a deliberate attempt to frustrate me. When I complained officially, they'll acknowledge complaint then stop communicating. I will move my numbers elsewhere. They don't care, they're just exploiting people. Avoid them.

Quite hard to get through to English speaking customer service. I keep getting redirected and in the end, hung up on automatically. One time I seemed to reach and English speaker, but he just repeated CAN YOU SPEAK UP PLEASE, and I spoke quite loudly, so probably a connection issue which might be fair, but who else to blame for that but Lyca?
And why did I call? Because my connection doesn't work when I'm abroad, which also sucks.
Also, I find the website confusing.

Other than that, most of the time in Spain the connection is alright.

But it should be way easier to get into contact with English speaking customer service.

Lycamobile Spain had a big problem in the summer, I could not use my phone for some 2 months, loosing my Mundo 400. Lycamobile promised to give Lycaglobe 10 as soon as my telephone works again. Finally they gave it some 3 months later as I got angry on phone with customer service. BUT, now they say I need a new SIM card to use my phone in order to use Lycaglobe 10. Terrible company

The worst network have ever seen. For them to resolve their problem has become a forever thing. For over months now we can't check data balance on phone and the company feel so comfortable with it? I bought data of Globe 10 with a receipt written boldly on it whereas i was credited with globe 5 data. The biggest scammer have ever seen !!! LYCAMOBILE THE WORST COMMUNICATION COMPANY IN SPAIN !!! LYCAMOBILE THE BIGGEST SCAMMER IN SPAIN !!!

This company got horrible and absolute crap! After stealing me 10euro for a recharg that disappeard after a few min. For not fulfilling themself the direct recharg and having to top up myself. I've tried then to reach them many time always having people on the phone always useless.
It's been over a week that I'm without data. And even when you reach them they are not able to fix this mistake and recharge my data. They solution is to order a new SIM and wait 2 days to receive it! They also ask you to contact them by mail, that they will answer within 48h, but after a week waiting still haven't received any news! That a real joke!

If I could give zero stars I would. Worst decision I've ever made. They've stolen 35 euros from me and you can never get ahold of customer service. Worst company to ever be created. Don't bother.

Wish I'd read the Trustpilot reviews before I signed up for a Lycamobile SIM. I paid 20 euros for a SIM, the money was taken, but I didn't receive any confirmation. Responses from their customer service are very sporadic and when they do reply they ask for information from me that they already have. I will be asking my credit card to refund me money for a service not provided.

A complete scam. I paid €20 to credit my Lyca account, the money was taken straight away but never received the credit. Multiple attempts to contact Customer Service for either the credit or a refund, initial replies were very delayed and sporadic, eventually I was just ignored completely. So the company stole my money. Thieves that are not to be trusted.

no service for 28 days ( my number does not exist when called) !! customer support does know "when they will be able to solve this massive problem" !!! No way to change the operator due to the need to receive the code on my ( not working ) network !!! . After several calls to their "excellent customer service" I've decided to change the operator

I hear Chris Tooley (maybe 2 letters too many there) is looking for a top hat and red coat, with tails. As the ring master of the world’s biggest circus- incompetent, antagonising thieves

I signed up online and paid for a SIM money went from my bank account 3 weeks ago nothing not even an email when I signed up no reference number nothing

Lycamobile are brazenly scamming their clients. This company owes us three failed tops. They said that they only can refund the last one, and even that still hasn't happened.

Purchased a Globe 5 contract with Lyca. Sim card delivered fine but little information how to activate or register it. Appeared to register o.k. online but no. Contacted customer service twice, recommended to email info. but although their English was good it was difficult to understand when they read out an email address. Have tried various combinations but no success. Not helped by the new phone number now blocked because I have not registered. Disappointed.

Awful customer service. I can't comment about the actual phone service as I never received my SIM card. When I asked about a refund, I was asked for information that the company should have had already. I was also asked for information I never provided on my order. Unprofessional and dangerously unsecure. I never received a name for the customer service rep and responses only arrived when prompted. My order was in November and I still haven't resolved the issue. I attempted to email again in hopes of getting a different rep, but now my emails have been completely ignored.

Horrible! Just came back to Spain and my number is not working anymore, as I was two months away from Spain. No chance for reactivating and no help. My money is gone and the number as well. Avoid! Pay more and worry less

I purchased a Sim on their website, I didn't receive a confirmation email, a tracking number or anything (first time it ever happened to me). After contacting customer service repetedly all I managed to obtain was a screenshot (this must be a joke) with some of the payment data (still no email, tracking, or anything useful). A month has gone by and the Sim has not been delivered yet. I'm trying to obtain a refund with no luck. Worst customer experience ever. Stay away.

When buying a bundle on the website it gives the server error after you confirm your payment. It's disturbing and never gets fixed by them. After that error, it's not clear what happened, because there is a delay in the processing of the payment. I reckon there is a person that fixes this error manually which is a stone age of technology.

I was helped by a nice person today, called Kim. I was happy with the service throughout the call.
At the end of the call, I was asked to write this review, which I agreed to do. For some reason, the agent insisted on me writing the review straight away and did not hang up until I wrote it.
I am normally very happy with the service, it's running smoothly but I do not understand why the customers are pushed to write the reviews...