Lyca Mobile IE Reviews 3,208

I wanted to renew the tarrif I was on,I left the 10€ in the Lyca account,but Lyca went into my revulot which didn’t have the 10€.i was any and spoke to line,she said Lyca will go back in between 11:30/12pm,that didn’t happen ,so I ended up losing money,then I bought a different tarriff,no good or helpful.

I got an esim only for a month and I did not KNOW that was renew automatic. However after got charged the team was able to reintegrate the amount
Thanks Anna C

This has been the worst mobile experience of my life.
For the past 3 weeks, Lycamobile has completely failed to provide me with working service, while treating me with rudeness and zero accountability.

When my parent and I called 5 days ago, an agent literally hung up on us because my account details didn't perfectly match. Instead of helping, they just cut the line.

That's the level of "support" you get here.
Since then, my parent has been forced to call every single day, and every time we're told the same nonsense: "wait 1-4 hours." It's been over a week since my SIM swap, and my number (089 947 9063) still isn't switched over. I still have no data, no service, nothing.

The staff are rude, careless, and robotic. Managers feed the same fake promises over and over with no result. I've been left stranded for 3 weeks, chasing support that does not care.

We have paid for a service that we are not receiving.
This is not just bad customer care — it's a clear breach of consumer rights. Taking money while failing to deliver the promised service is unacceptable and unlawful.

Lycamobile is a disgrace. Fix my number immediately.
No customer should ever go through this circus of lies and incompetence.

It is really frustrating to try to seek for assistance in Lycamobile via chat. I just had a chat with Rian today, and I could how hard they were trying to get rid off the chat. I also work in customer assistance, so I am not new. They were trying to make me leave the chat with providing useless responses instead of actually solving the issue, which would be faster. I wish it was an isolated case, but I am afraid it is not.

Camille was an excellent help, precise and a delight with my case.

I was struggling with swiping my Lyca number. I called Lyca help line. There was respected Umer. He was so helpful and respectful. Process was great and easy to follow. He helped me throughout. 10 stars for Aimee’s services.

The worst customer service I have ever experienced. You are dealing with a robot. Requested a refund and closure of my mothers deceased account. I provided all information and death certificate straight away, this was in May. They came back to me in June and said they would refund the remaining balance of the package. It is now September and I am still chasing them. They haven't even disconnected my deceased mother network. Unnecessary ignorance in this already difficult time. They use the excuse now that they cant refund me as the package has exceeded 180days, the package was only 160 days when i requested for the network to cease. They refuse to resolve any queries, they just pawn you off for 24 - 48 hours and dont bother to follow up until you chase them again and they give you the same copy and paste story.

On another note, I signed my father up with this network they refused to even activate his package after spending over €100 to purchase a 12month bundle. They refuse acknowledge any emails regarding this as they are just wasting time to get to their 180 days and keep our money.

Disgraceful, taking money for a service you are not willing to provide. These bunch of robots should be shut down. My dog has more customer service skills that they have.

Line was helpful

I had to formally request the cancellation of my SIM card and a full refund due to my unsatisfactory experience with your customer service. Despite multiple attempts to resolve my issues by speaking with an agent, I was left without answers and have faced persistent disconnections during our conversations, which has only added to my frustration. I took the initiative to register the SIM myself, only to discover that there are two active plans associated with the card, yet I have been unable to reach anyone who can assist me with this matter. Furthermore, the SIM card remains non-functional, rendering it completely useless. Given these circumstances, I found it necessary to seek a refund and will be pursuing a different network provider that values its customers and offers reliable support.

The worst customer service imaginable, basically non existent

It was a quick resolution by customer care executive

The network is OK but they can't sort problem to login into my Acc. So many emails and calls and nothing happen .

Thanks a mil to 'Line' who patiently talked me through some challenging queries that I had. Their live chat on the website needs some work though so i'd definitley just call them up for help. Cheers.

For my UK account , my experience with Lycamobile has been a nightmare of fraudulent billing and ongoing harassment.

​This ordeal began with them demanding payment for two different amounts, £9.66 and £24, for a service that was never used. Their own internal email confirmed there was "no usage on my account", but they continued to demand payment and sent me contradictory emails from various departments, including staff operating from an Indian domain.

​Despite multiple requests for them to "cease all contact," they have consistently ignored my explicit "right to object" under UK GDPR. They have continued to send unsolicited marketing newsletters and even a suspicious customer survey.

​Most recently, after a brief period of silence, Lycamobile sent yet another email demanding a third, completely arbitrary payment of £33.66 for the same non-existent debt. This is a direct continuation of their harassment and is being submitted to the authorities as further evidence.
​This entire situation—from fraudulent billing and contradictory communication to continued harassment and threats of debt collection—is now the subject of a formal complaint with the Communications Ombudsman and the ICO.

This public review serves as a warning to other consumers and as a public record of Lycamobile's blatant disregard for consumer rights and data protection laws.

We bought a data eSIM plan from Lycamobile that I no longer use and have been trying to cancel. The eSIM is now out of service, so we can’t access my profile or receive SMS for verification.

I’ve called customer service three times and emailed cs@lyca...
multiple times with no response—despite their promise to reply within 7 days. On one call, I was told I’d be transferred to a supervisor, but after waiting on hold for 55 minutes, I was disconnected.

Because it’s a data-only plan with no calls made, I can’t answer their security question (“most dialed number”), so they won’t help.

Worse, it’s impossible to cancel the auto-renewal, so I’m being charged continuously for a plan I can’t use or manage. The lack of support and transparency makes this feel like a scam.
I strongly advise caution before purchasing from Lycamobile.

Paid for data only sim, over a week later still no sign of it. Send email to get update, still no answer. Took my money without delivering product.

Update: product finally arrived. Will see how implementation goes.

Great experience. Great customer service and very friendly

I paid for a sim only set up on a recurring debit charge. When I found I had no credit after 30 days, I phoned them to ask why. Was told it was a month only offer and now it's going to cost me 5e more a month. There was no evidence at sign up that this was the case.
I told them I wanted to cancel and they told me to do it in my account, which I did. One month later I get charged again.
On phoning- again-I was told it will be cancelled. 2 months down the line Ive been charged 2 further amounts, so Ive just cancelled my debit card to stop it continuing.
Im also asking for a full refund, but after reading all the tales of similar online, really not hopeful. I will be contacting the Ombudsman with a complaint about shocking after sales service, sold a service under false pretences and also causing me a great inconvenience.
Its pretty obvious they are taking money under false pretences, guilty of theft by not cancelling when asked and not refunding people.
I would not recommend Lycamobile at all.
ADDITION-On receiving and sending several emails Lycamobile has promised to refund my monies and stop further payments being taken.
As of 28th August Ive yet to see that and Im not holding my breath.
I shall take this matter to the Ombudsman as it's the principle; not of the money - but of how many other people are they robbing?
Judging by the reviews here, it looks like many.

Edit= 16.9.25. Have had my 20e refunded to my surprise. However, my review still stands. This should not have occurred and there is still the matter of ongoing debits from Lycamobile.
Let's see if they stop!