Do not trust this company with your payment details! I bought a simple prepaid plan and explicitly made sure the "automated renewal" option was switched completely OFF. I even logged into my o... See more
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Absolutely terrible, tried to move my wife and my contracts from Iliad to Lyca Mobile IT as they still include the UK in their roaming. I say tried as bought a SIM and did the port and nothing happene... See more
Company replied
Pricing is excellent, data is fine, but voice calls are mostly useless. I am using an e-sim, don't know if that has any bearing. Sounds like the person is talking under water. Complained numerous time... See more
Company replied
Yesterday I requested the porting of my old number on LycaMobile, but at first my new sim got assigned a new phone number. I was confused, so I called the helpline and in a matter of seconds they tol... See more
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Company details
Written by the company
Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
Contact info
Italy
- lycamobile.it
2.1
Poor
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Lyca Mobile IT
Dear Samuel West,
Thank you for taking the time to share your thoughts about Lycamobile Service. We pride ourselves on providing excellent service to every customer and appreciate your compliments and appreciation. Do not hesitate to contact us. If you ever need help, you can always contact us via customer service or our website. You will also find the latest product functions and offers there.
Regards,
Albert
Lycamobile team
I admire the operator who assisted me…
I admire the operator who assisted me thru live chat for her patience and goodwill in helping me troubleshoot my lyca simcard problem. However I was not able to resolve my problem because the simcard is practically dead inactive so no matter how she guided me to look for the network operator it did not produce the desired result.
March 20, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Sr. Gemma Vergara,
Thanks for taking the time to share your opinion on Lycamobile Service. We are glad that you appreciated the service provided. We will ensure that your kind words reach Maryem.
Regards,
Albert
Lycamobile team
Reply from Lyca Mobile IT
Dear Emiliano Giovannetti,
Thank you so much for taking time to write your review, we are happy to hear your comments and we will continue to provide best service.
Regards,
Albert
Lycamobile team
lycamobile customer service they are good 👍 🙂 kind and well responded. Lycamobile customer care are awesome 👌👍 one of the female customer care helped me to retrieve my lost number, thanks
Jejessele she is good, kind and amazing
March 5, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Magdalene,
We are excited to know you were impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches Jejessele.
Regards,
Albert
Lycamobile team
I needed informations about buying a Sim Card…
I needed informations about buying a Sim Card, your operator name Lepa was very kind and helpful.
February 16, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Marian,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Lepa. Thank you for your support.
Regards,
Albert
Lycamobile team
Feriel disponibile ed efficiente. Complimenti!
Feriel diponibile ed efficiente. Complimenti!
January 29, 2021
Unprompted review
Reply from Lyca Mobile IT
Caro cliente,
Grazie per aver dedicato del tempo per condividere la tua opinione sul servizio Lycamobile. Siamo lieti che abbiate apprezzato il servizio fornito. Faremo in modo che le tue gentili parole raggiungano Feriel.
Saluti,
Albert
Team Lycamobile
Reply from Lyca Mobile IT
Dear Emeka,
Thank you for your time to help us with your review. We are glad you are satisfied with the service offered by Jolina.
Regards,
Preveen Raj
Lycamobile Team
NICE SERVICE
NICE SERVICE, THE JESSELE ID NO 38486 IS VERY NICE AND HELPFUL PERSON, I GIVE HER 5 STARS
January 22, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Fayyaz cheema,
Thank you for your time to help us with your review. We are glad you are satisfied with the service offered by Jessele.
Regards,
Preveen Raj
Lycamobile Team
Reply from Lyca Mobile IT
Dear Blessing,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Jessele.
Regards,
Albert
Lycamobile team
I have experience,about my bundle &…
I have experience,about my bundle & somebody assist me,Jessele who is really very kind,thanks so much!
January 13, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Marivic Cables,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Jessele . Thank you for your support.
Regards,
Alamelu
Lycamobile team
well
well, I really appreciate the service of Jolina 38497. She responded very professionally and looking forward to solving the problem within 24/48 hours.
I am glad to know the service of lycamobile in English. It was a very interesting conversation and helpful.
cordial
waqar
January 11, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear WAQAR AHMAD,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Jolina. Thank you for your support.
Regards,
Alamelu
Lycamobile team
Reply from Lyca Mobile IT
Dear Qais,
We are happy to hear from you the positive review, and Jessele was very helpful in addressing your query. We will ensure that your feedback reaches Jessele . If you ever need help, you can always contact us via customer service or our website.
Regards,
Albert
Lycamobile team
Lyca nice mobile jessile she is the…
Lyca nice mobile jessile she is the nice person she did gud job...
January 9, 2021
Unprompted review
Reply from Lyca Mobile IT
Caro Muhammad Ali,
Siamo entusiasti di sapere che sei rimasto colpito dal servizio fornito dal nostro servizio clienti. Vogliamo ringraziarti per aver dedicato del tempo a condividere la tua esperienza. Faremo in modo che il tuo feedback raggiunga Jessele.
Saluti,
Albert
Team Lycamobile
Jessele
Jessele, is very helpful for all the enquiries. Love the customer service lyca. Thank you
January 8, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Anterson C Davis,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Jessele . Thank you for your support.
Regards,
Albert
Lycamobile team
JOLINA (Employee # 38497)
JOLINA (Employee # 38497)
It is the nicest experience in my 4 years with Lycamobile customer service, Jolina have helped me out very friendly & quickly for my problem.
I wish her best of luck and she is really doing a great job.
January 8, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Umar Malik,
Thank you so much for taking time to write your review, we are happy to hear your comments and we will continue to provide best service.
Regards,
Albert
Lycamobile team
I love Jessele conversation she is very nice o will love to spreak to her again ♥️
Have been using lycamobile.it for years now and have never regret it most of the time i call customer care i always speak with Jessele she is very kind and lovely God bless you Jessele ♥️
January 7, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Olamide,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Jessele . Thank you for your support.
Regards,
Alamelu
Lycamobile team
Thanks to jolina 38497 for the best…
Thanks to jolina 38497 for the best treatment today I'm really grateful for the service I received and I cant keep calm so I have to give 5star for real
January 4, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Ibrahim ali,
We are excited to know you were impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches Jolina.
Regards,
Albert
Lycamobile team
I have conservation whith Miriam and…
I have conservation whith Miriam and her code 35571 she was so excellent and marvellous i gave her 5 🌟⭐ 🌟 ⭐ 🌟
December 29, 2020
Unprompted review
Reply from Lyca Mobile IT
Dear Foster Affum,
Thanks for your valuable feedback on Lycamobile. We will make sure your kind words reach Maryem. Thank you for your support.
Regards,
Albert
Lycamobile team
i just feel reliable & happy with your…
i just feel reliable & happy with your customer services.
Sofija is dealing good customer service.
5 STAR .
December 24, 2020
Unprompted review
Reply from Lyca Mobile IT
Caro Haider Ali,
Grazie mille per il tuo feedback positivo e per aver dedicato del tempo a pubblicare questa recensione. Ci sforziamo di mantenere un'elevata qualità del servizio per i nostri clienti e siamo lieti che abbiate apprezzato il servizio fornito. Faremo in modo che le tue gentili parole raggiungano Sofija.
Saluti,
Albert
Team Lycamobile
Maria dal call center mi ha dato ottima…
Maria dal call center mi ha dato ottima assistenza. Grazie
December 24, 2020
Unprompted review
Reply from Lyca Mobile IT
Caro Sergio Cosmai,
Siamo entusiasti di sapere che sei rimasto colpito dal servizio fornito dal nostro servizio clienti. Vogliamo ringraziarti per aver dedicato del tempo a condividere la tua esperienza. Faremo in modo che il tuo feedback raggiunga Maria.
Saluti,
Albert
Team Lycamobile
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