Do not trust this company with your payment details! I bought a simple prepaid plan and explicitly made sure the "automated renewal" option was switched completely OFF. I even logged into my o... See more
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Absolutely terrible, tried to move my wife and my contracts from Iliad to Lyca Mobile IT as they still include the UK in their roaming. I say tried as bought a SIM and did the port and nothing happene... See more
Company replied
Pricing is excellent, data is fine, but voice calls are mostly useless. I am using an e-sim, don't know if that has any bearing. Sounds like the person is talking under water. Complained numerous time... See more
Company replied
Yesterday I requested the porting of my old number on LycaMobile, but at first my new sim got assigned a new phone number. I was confused, so I called the helpline and in a matter of seconds they tol... See more
Company replied
Company details
Written by the company
Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
Contact info
Italy
- lycamobile.it
2.1
Poor
3K reviews
Asks customers to review
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My contact person was very kind and…
My contact person was very kind and helpful.
The issue resolved very quick!
February 18, 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
Thank you so much for taking time to write your review, we are happy to hear your comments and we will continue to provide best service.
Regards,
Albert
Lycamobile team
Jolina was professional as she was…
Jolina was professional as she was patient and solved my problem
February 15, 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Migrant Digest,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Jolina.
Regards,
Albert
Lycamobile team
Jessele (Lycamobile Italy Rep.)
today i contact lycamobile via live chat in regards bundle , any way i was surprised by the high standard of help and assistance of (Lycamobile Italy Rep). it's nothing like other Lycamobile countries.
i talked to Jessele (Lycamobile Italy Rep.). she was very helpfull and done the job very very quickly in afficient way . thank you very much
Jessele .I do highly appreciate your kindness and help
January 26, 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
Thanks for taking the time to share your opinion on Lycamobile Service. We are glad that you appreciated the service provided. We will ensure that your kind words reach Jessele.
Kind regards,
Bhuvana
Lycamobile team
Thankyou very much for you help…
Thankyou very much for you help Anevie.i really appreciate your service is really awesome
December 22, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Hamza,
Thank you for your appreciation for our agent and we will keep our service up as always to ensure constant delivery to you by the lycamobile customer service representative and we will convey your kind words to Anevie.
Kind regards,
Bhuvana
Lycamobile team
Roaming issues
I reached out on Twitter about the roaming services and Meri attended to me. The response was swift and my requests were resolved.
December 1, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Ogbonna,
We are excited to know you was impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches Meri.
Regards,
Albert
Lycamobile team
Anevie helped me with detailed useful…
Anevie helped me with detailed useful information and solved my problem perfectly! He is very patient and helpful!
August 24, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Sulongge,
We want to thank you for spending your time to share your experience. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. If you ever need help, you can always contact us via customer service or our website. Your feedback will reach Anevie, along with our appreciation.
Regards,
Albert
Lycamobile team
Satisfied with Lycamobile
I’m very satisfied with Lycamobile & especially the customer service help line Anevie & others whom i spoke to related my issue earlier. Thanks & kind regards! 😇
July 31, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We are excited to know you was impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches Anevie.
Regards,
Albert
Lycamobile team
They just cut the unlimited data
Updated Review:
So my husbands unlimited data has stopped working again!!! 😡😡😡 I am forced to buy another plan because it has conveniently happened over the weekend. What kind of business is this??
Updated Review:
After being so helpful and fixing the issue as quickly as possible. I have updated my stars to five. They kept in constant contact and I am a satisfied wife of a satisfied customer. Thank you! 😊
They just cut the unlimited data without any warning. My husband’s number has unlimited data, talk, and international to 57 countries. I’m on auto renew but they just cut the data completely. 322 just rings with no answer.
July 5, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Shanay,
We would like to inform you the existing customers who are already on this plan (Lyca Globe Infinity) will auto renew with the same allowance. We have recently introduced new plan Lyca Globe Power instead of Lyca Globe Infinity. For more details please visit the website: https://www.lycamobile.it/en/bundles/.
Regarding the data issue help us with error message while accessing date and this will help us to investigate and resolve the issue. Kindly reply us back to our email: trustpilotreview@lycatel.com
Updated response:
Thank you for providing the details. Further to our email conversation, we would like to inform you the data issue has been resolved.
Regards,
Albert
Lycamobile team
Dear Shanay,
Updated response:
We are working on the data issue and it will be resolved at the earliest.
Regards,
Albert
Lycamobile team
Very helpful
Very helpful, Jolina 38497 assisted me to retrieve my old line without stress, she did a nice job, best customer service ever. Lucky from Italy.
May 17, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Meshach,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Jolina.
Regards,
Albert
Lycamobile team
ask for info geatssssss
May 8, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Bogdan,
Thank you for taking the time to share your thoughts about Lycamobile Service. We pride ourselves on providing excellent service to every customer and appreciate your compliments and appreciation. Do not hesitate to contact us. If you ever need help, you can always contact us via customer service or our website. You will also find the latest product functions and offers there.
Regards,
Albert
Lycamobile team
Doesn't work abroad
*I added comments between asterisks after Lyca had published their reply below* I switched to Lyca few months ago and I was very pleased while in Italy. But when I went to Russia, and when I was transiting back to Italy via Poland, Lyca was "dead". I spent quite a lot of time looking for solution, I was in contact with their support. *I contacted Lyca support in Russia and they answered they only could help to customers of Lyca-Russia. I chatted with online support for Italian customers, but they could not help.* I Googled as well. No way! The simcard never detected a network. I tried EVERYTHING! *Lyca needs roaming to be active on your phone even at home country, so could not miss that* I also bumped into same complaints of people traveling with Lyca around Europe. So a month ago I went to another provider (same price, the same network). Today I arrived to Russia again, and the new operator's simcard started working straight away without any action from my side. Another bad thing about Lyca is that if you "miss" your monthly payment you loose the offer. *the other operator allows you to interrupt usage of you sim for up to 12 months and your package ramains active. With Lyca if you miss the payment because your cridit is low, you loose your package and cannot reactivate it*
May 5, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
Thank you for your time to help us with your review. We are sorry to know you had network issue while roaming. We would like to let you know that Lycamobile SIM card is a pre-activated roaming SIM card. If you are on roaming, then roaming feature will show up automatically on your SIM card.
Please be informed auto-renewal option needs to be enabled if the SIM card with plan was purchased at discounted price. Payment method used for the purchase will be used towards auto plan renewal. We wish to inform our customers if there is change (or) update on the payment method being used for auto-renewal, please contact our customer service team before the expiry of active plan. They will be glad to assist you.
Regards,
Preveen Raj
Lycamobile Team
Thanks For your great service
Thanks For your great service
I was having some issue with the bundle and I texted them. The hospitality and goid behaviour I received from the service provider was great. I was having problem in the website as it kept logging me out of the chat page for some reason but the service provider was pretty patient with me. Thanks Anevie.
May 4, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Mumtaheena,
Thank you so much for your feedback and for taking the time to post this review.
We realise that you face issue in Log into Lycamobile app in your handset. Further our telephonic conversation help us with screenshot of error message and handset makes and model this will help us to investigate and resolve the issue. Kindly reply us back to our email: trustpilotreview@lycatel.com.
Regards,
Albert
Lycamobile team
I want pakistani minutes
May 2, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Shfqat,
Thank you so much for taking the time to post this review. Please visit the website to activate bundle for Pakistan calls: https://www.lycamobile.it/it/bundle/lyca-globe-plus/. For further assistance share your Lycamobile number to our email: trustpilotreview@lycatel.com.
Regards,
Albert
Lycamobile team
Khaoula was familiar with any question…
Khaoula was familiar with any question that I ask.
Thank you for your help
April 30, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Emmanouil Mouzithras,
We want to thank you for spending your time to share your experience. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. If you ever need help, you can always contact us via customer service or our website. Your feedback will reach Khaoula, along with appreciation.
Regards,
Albert
Lycamobile team
EXPERT TO MOTIVATE , A WELL AND PROFESSIONAL REPRESENTATIVE .
VERY HELPFULL AND EASY ATTENDENT.
April 29, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
Thank you for your time to help us with your review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
Regards,
Albert
Lycamobile team
wonderful time with Jolina
it was a wonderful time i love the way Jolina respond to me
April 16, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Joseph,
We are excited to know you were impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches Jolina.
Regards,
Albert
Lycamobile team
It was very helpful talking with…
It was very helpful talking with Jessele and she saved my day
April 16, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Preet Virk,
Thank you for taking the time to share your thoughts about Lycamobile Service. We pride ourselves on providing excellent service to every customer and appreciate your compliments and appreciation. Do not hesitate to contact us. If you ever need help, you can always contact us via customer service or our website. You will also find the latest product functions and offers there.
Regards,
Albert
Lycamobile team
Very humble and so helpful
April 13, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Diwakar,
Thank you so much for taking time to write your review, we are happy to hear your comments and we will continue to provide best service.
Regards,
Albert
Lycamobile team
The best ever service i see in Italy…
The best ever service i see in Italy that’s from lycamobile thank you so much dear (khaoula ) hope I don’t make mistake on your name😊 your amazing and such a kind person many many thanks hope you keep doing the way you are ! I don’t have any more words thank you so much ⭐️⭐️⭐️⭐️⭐️ Khaoula for you
April 12, 2021
Unprompted review
Reply from Lyca Mobile IT
Dear Noorullah afghan,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Khaoula.
Regards,
Albert
Lycamobile team
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