Do not trust this company with your payment details! I bought a simple prepaid plan and explicitly made sure the "automated renewal" option was switched completely OFF. I even logged into my o... See more
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Absolutely terrible, tried to move my wife and my contracts from Iliad to Lyca Mobile IT as they still include the UK in their roaming. I say tried as bought a SIM and did the port and nothing happene... See more
Company replied
Pricing is excellent, data is fine, but voice calls are mostly useless. I am using an e-sim, don't know if that has any bearing. Sounds like the person is talking under water. Complained numerous time... See more
Company replied
Yesterday I requested the porting of my old number on LycaMobile, but at first my new sim got assigned a new phone number. I was confused, so I called the helpline and in a matter of seconds they tol... See more
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Company details
Written by the company
Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
Contact info
Italy
- lycamobile.it
2.1
Poor
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Not even shipped
After almost one week, the sim I paid for has not even been shipped by the courier (Evri). Please choose better ones, I cannot wait that long, the sim will be useless when and if it arrives.
EDIT: "to know the SIM delivery status.": I already have a tracking number, I don't need you to tell me the delivery status. It's stuck on "we've got it", which means Evri hasn't shipped it for six days, now.
January 9, 2023
Unprompted review
Reply from Lyca Mobile IT
Dear Marco,
We are sorry about the experience you are facing. We believe our customer's queries are addressed by our team members and resolution are given to their satisfaction. We understand that you have not received SIM card; we apologize for the inconvenience caused. We have checked with the given details and following under urgent basis with the relevant team for that please help us with the Mentioned email address, full address with post code and tracking id to know the SIM delivery status. we will get back to you at the earliest. For further assistance.
Please reply to us at our email ID: trustpilotreview@lycamobile.com
Kind regards,
Bhuvana
Lycamobile Team
Updated Response:
Dear Marco,
We checked the details. We understand that you haven’t received the SIM card yet; please share the tracking ID so that we can investigate the issue and arrange to resend the SIM card at the earliest possible date. We have sent you an email. Please check and revert us back.
Please reply to us at our email ID: trustpilotreview@lycamobile.com
Kind regards,
Bhuvana
Lycamobile Team
Bad bad bad and bad
I have 5 sim of lycamobile italy, got blocked due exceed usage.
Web Assistance can't help you
Sent email to CS lycamobile.it never got answer in 1 month.
Totally bad mobile carrier.
6 days after my feedback they answered me, telling to send Info to their Trustpilot Custom care Email.
I sent it and by 2 weeks my sims are still disabled and they still didn't view my email.
Fail as company and worst Custom care.
August 28, 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Massimo,
We are sorry to hear about your experience with Lycamobile. We understand that your Lycamobile number temperedly blocked. We will assist on this.
Based on the given Lycamobile number we analyzed our records and see that you send many SMS within short period seems to be like commercial SMS. Hence, your number has been blocked.
We would like to bring your notice that Lycamobile SIM card can only be used for personal use; you can check the same in the TERMS & CONDITIONS in our website:
https://www.lycamobile.it/en/terms-conditions
Please provide the below details to verify and unblock the numbers.
Lycamobile numbers:
SIM number (19-digit number on the SIM card):
Complete address along with post code:
Last top up amount: PUK number: Frequently dialed number:
Last Top update/amount Scanned copy of your ID proof
Please reply to us via our private channel: trustpilotreview@lycamobile.com
Regards,
Albert
Lycamobile team
Jolina from Italy gave the full needed…
Jolina from Italy gave the full needed information about the connection problem and transfered to technical team. good and quickly conversation!
July 19, 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
Thank you for your time to help us with your review. We are glad you are satisfied with the service offered by Jolina . You are welcome to let us know if we are missing something to get you satisfied for an excellent star rating.
Kind regards,
Bhuvana
Lycamobile team
Thanks
Hi. It was a really wonderful experience with Jolina, the lycamobile Italy representative. She solved the problem with her intelligence and patience. Also very well behaved. Thank you lycamobile, for this live chat option. Rupam Ghosh. 🇮🇳.
July 19, 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Rupam,
We are glad to receive your kind words to our agent and, as always, we will provide you with the best service with lycamobile to reach your comfortable level and we will convey your appreciation to Jolina.
Kind regards,
Bhuvana
Lycamobile team
Lycamobile is the perfect network to me…
Lycamobile is the perfect network to use in Europe as an African its very good when calling home
Jolina 38497
July 16, 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We are excited to know you were impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches Jolina.
Kind regards,
Bhuvana
Lycamobile team
In chat with Jessele (Lycamobile Italy…
In chat with Jessele (Lycamobile Italy Rep.)
Very helpful and responsive
Great experience!
Thank you
July 8, 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Cristian,
We are glad to receive your kind words to our agent and, as always, we will provide you with the best service with lycamobile to reach your comfortable level and we will convey your appreciation to Jessele.
Kind regards,
Bhuvana
Lycamobile team
sim card roaming problem
I was having a problem with my sim card which I bought in Rome with the Lyca Globe Power package. On arrival in Spain, the sim card couldn't connect to any of the local networks for roaming service.
I decided to contact the customer service and Titus with employee ID 38592 guided me patiently through the manual configuration of my phone to connect to a network. Now my phone is working well, I can make calls and browse the internet with my data. Thank you Titus.
June 15, 2022
Unprompted review
Reply from Lyca Mobile IT
Dear John,
Thank you for your appreciation for our agent and we will keep our service up as always to ensure constant delivery to you by the lycamobile customer service representative and we will convey your kind words to Titus.
Kind regards,
Bhuvana
Lycamobile team
Reply from Lyca Mobile IT
Dear Aziz,
Thank you for your appreciation for our agent Khaoula and It is our desire to keep you satisfied with our services and products. You are our inspiration in doing our very best. Thank you and remember; we value you!
Kind regards,
Bhuvana
Lycamobile team
GOOG JOLINE38497
June 7, 2022
Unprompted review
I chatted with Khaoula
I chatted with Khaoula. She guided me very well in the problem I was seeking for. Thanks.
June 6, 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Anthony,
Thank you for your appreciation for our agent Khaoula and It is our desire to keep you satisfied with our services and products. You are our inspiration in doing our very best. Thank you and remember; we value you!
Kind regards,
Bhuvana
Lycamobile team
Maria has been Excellent
I would like to say a special thanks to Maria - ID 38610. She has helped me understand the process and intern saved me money by giving me the correct information.
May 31, 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
Thank you for your appreciation for our agent Maria and It is our desire to keep you satisfied with our services and products. You are our inspiration in doing our very best. Thank you and remember; we value you!
Kind regards,
Bhuvana
Lycamobile team
thanks for lycamobile for good service…
thanks for lycamobile for good service my name is Robert Reyes.
And thanks also to Jessele 38486
May 18, 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
Thanks for taking the time to share your opinion on Lycamobile Service. We are glad that you appreciated the service provided. We will ensure that your kind words reach Jessele.
Regards,
Albert
Lycamobile team
It was really helpful speaking to…
It was really helpful speaking to Jolina and all the queries were resolved within seconds. She is a perfect customer support staff for the company.
Name Jolina
ID : 38497
May 16, 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Sravan,
We are excited to know you was impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches Jolina.
Regards,
Albert
Lycamobile team
Excellent customer service from Jolina 38497
Excellent customer service from Joilna 38497.From Abdalah.
May 14, 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Prince,
Thank you for your appreciation for our agent Joilna and It is our desire to keep you satisfied with our services and products. You are our inspiration in doing our very best. Thank you and remember; we value you!
Kind regards,
Bhuvana
Lycamobile team
The operator showed immense patience…
The operator showed immense patience and cordiality. He's been able to speak with calmness and to easily understand my needs. No to mention the fact that he solved by problem.
May 13, 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Simone,
Thank you for your appreciation for our agent and It is our desire to keep you satisfied with our services and products. You are our inspiration in doing our very best. Thank you and remember; we value you!
Kind regards,
Bhuvana
Lycamobile team
Yousri Ben Chaaben 31576 thank you for…
Yousri Ben Chaaben 31576 thank you for making my internet work
Fast and efficient service
May 10, 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Ghofrane,
We are excited to know you was impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches Yousri Ben Chaaben.
Regards,
Albert
Lycamobile team
BEST CUSTOMER SERVICE
April 16, 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Sajid,
We are glad to receive your kind words to our lycamobile customer service representative and we will ensure that, as always, we provide you with the best possible service and convey your appreciation to the concern agent.
Kind regards,
Bhuvana
Lycamobile team
Jolina Empoli 38497 am happy for the…
Jolina Empoli 38497 am happy for the help
April 11, 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Yusupha,
Thank you for your appreciation for our agent and we will keep our service up as always to ensure constant delivery to you by the lycamobile customer service representative and we will convey your kind words to Jolina.
Kind regards,
Bhuvana
Lycamobile team
I'm so satisfied the way jessele helped…
I'm so satisfied the way jessele helped me out to trasfer my old Number to the new Number ( her id Number)38486.
She Is so Lovely.
March 23, 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Christabel,
Thank you for your appreciation and we will keep our standard of service to meet your satisfactory level and make you more comfortable with lycamobile and we will convey your kind words to jessele.
Kind reagrds,
Bhuvana
Lycamobile team
Helpful and patient
was really helpful and patient supporting me. It was a great exprience, no doubt I'd recommend the service
March 1, 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Andrea,
Thank you so much for taking time to write your review, we are happy to hear your comments and we will continue to provide best service.
Regards,
Albert
Lycamobile team
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