Do not trust this company with your payment details! I bought a simple prepaid plan and explicitly made sure the "automated renewal" option was switched completely OFF. I even logged into my o... See more
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Absolutely terrible, tried to move my wife and my contracts from Iliad to Lyca Mobile IT as they still include the UK in their roaming. I say tried as bought a SIM and did the port and nothing happene... See more
Company replied
Pricing is excellent, data is fine, but voice calls are mostly useless. I am using an e-sim, don't know if that has any bearing. Sounds like the person is talking under water. Complained numerous time... See more
Company replied
Yesterday I requested the porting of my old number on LycaMobile, but at first my new sim got assigned a new phone number. I was confused, so I called the helpline and in a matter of seconds they tol... See more
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Company details
Written by the company
Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
Contact info
Italy
- lycamobile.it
2.1
Poor
3K reviews
Asks customers to review
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Absolutely hopeless
Absolutely hopeless, they sold me an ESim that wouldn't process. It took over a week speaking to them. Then they gave up and told me to speak to customer services for a refund. Which I did, then when I asked for the refund they ignored me and wouldn't reply. Terrible service
Re: Your response. I never got as far as getting the QR code
March 21, 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We are sorry to hear about your experience with our service. We understand that you could not activate the eSIM, and because of that, you want a refund. We can assist with this concern.
Please share the error message while scanning the QR code, and this will help us check and assist. For further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Number of texts and minutes of calls not clarified and slow answers from Customer service
In their offers they declare "Unlimited" texts and calls, but I sent more than 100 texts and my SIM has been blocked. I called Customer Service, and that didn t answer for 2 days, with no possibilities of calling anyone!
March 13, 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Marco,
We apologize for the inconvenience you've experienced.
We would like to clarify that Lycamobile SIM cards are intended for domestic use, and our unlimited bundle plans are subject to the fair usage policy, as stated in our terms and conditions. This policy aligns with the guidelines of telecom regulatory bodies.
It is important to adhere to the fair usage policy to prevent any future disruptions. Please allow us some time to investigate your case and get back to you with a resolution.
Should you have any additional information to share, please reach out to us at trustpilotreview@lycamobile.com.
Thank you for your understanding.
Regards,
Lycamobile Operations
Bought an esim from LycaMobile Italy…
Bought an esim from LycaMobile Italy and didn't receive the QR code in the registered e-mail. The value of the plan was deducted.
March 9, 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Maria,
We sincerely apologize for the inconvenience caused. We understand how important it is to get your e-SIM activated quickly.
We request that you kindly reach out to us at trustpilotreview@lycamobile.com with your registered email address and order details so we can assist you further.
We appreciate your patience and will work to resolve this as soon as possible.
Regards,
Lycamobile Operations
Was perfectly OK.Oz helped me to…
Was perfectly OK.Oz helped me to resolve the problem with my lyca mobile sim with issue of "Emergency call only".
February 26, 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Abu,
We appreciate your kind words and are glad to hear that Oz was able to assist you with your Lyca Mobile sim issue. We strive to provide our customers with the best possible service, and we're happy to know that we were able to meet your expectations.
Regards,
Lycamobile Operations
DO NOT PURCHASE LYCAMOBILE IT
DO NOT PURCHASE LYCAMOBILE IT
WORST TELECOM MOBILE THEY MAKE MISTAKES AND TAKE MONEY AND BLOCK YOU TO MOVE MY NUMBER TO OTHER CARRIER
THEY DO NOT RESPOND TO MY CONTINUES EMAILS AND NEVER ABLE TO GET THROUGH TO THEIR PHONE LINES
ABSOLUTE LADRI!!!!!!
February 26, 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Marco,
We sincerely apologize for the difficulties you've faced. Please allow me some time to investigate further to resolve this issue for you. For any additional assistance, kindly reach us at trustpilotreview@lycamobile.com, and we will do our best to assist you as soon as possible.
Updated response:
Please send us a copy of your fiscal code document and ID document to trustpilotreview@lycamobile.com for verification.
Regards,
Lycamobile Operations
Bought an esim from LycaMobile Italy
Bought an esim from LycaMobile Italy, I have used lycamobile without issues in France and Portugal previously. spent a long time going through the registration process, got it done, the esim registers on the network but it's not working phone or Internet still after 24 hours, tried everything. I have to call support but of course there's only an option to call by phone not by other means like WhatsApp and since i don't have another local number it's useless. I'm not supposed to spend hours figuring this out, it should just work like most other operators.
February 18, 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Abu Galambo,
We are sorry to hear about your experience with our eSIM in Italy. While we strive to provide a seamless activation process. We understand that you are facing issues in scanning the eSIM. We will assist with this concern. Please share the screenshot of the error message along with an alternate contact number so that we can call back and assist.
Regards,
Lycamobile operations
Lycamobile scam & fraud money from my bank account
I bought a 84-day package (28 x 3) on Lycamobile app value 24 euros. They saved my bank card information.
When the package expired, I continued to buy the 168-day package ((28 x 6) value 45 euros.
But at the same time, I'm supprise discovered that Lycamobile automatically withdrew 9.99 euros from my account WITHOUT MY PERMISSION. This amount completely did not match any of the packages I had paid.
When I complained to Lycamobile's customer service department, they answered evasively and did not resolve the issue, nor did they refund me.
After much nagging and many times complaining by mail and phone, they absolutely did not refund me at all!
How can I resolve that and recupere my money? Do they do this with their millions of customers or just newbies like me?
February 5, 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We are sorry to know that without your knowledge, the bundle was activated. We will assist with this concern. Please provide the Lycamobile number, and this will help us to check and get back to you. For further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Lycamobile operations
Zero stars
Zero stars. This company is a scam. You pay for the Italy SIM ... and then ... it doesn't work! Their customer service phone number only picks up one out of 5 times and then, after running the phone tree gauntlet, connects you to a call center in the Philippines, where the agents have no idea how to fix anything (they are nice, though). Don't deal with this scam company. Or if you must, use your credit card, so you can dispute the charges ...
February 11, 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We’re sorry to hear about the difficulties you’ve faced with your Lycamobile Italy SIM. This is not the experience we want our customers to have. We’d like to resolve this issue as quickly as possible for you.
Please email us at trustpilotreview@lycamobile.com with your SIM number and details of the issue, and we’ll ensure that your concerns are addressed promptly.
We appreciate your patience and look forward to assisting you.
Regards,
Lycamobile Operations
SIM doesn’t work
I purchased an eSIM and the QR code sent to me is not working so I cannot activate the SIM.
I can’t call and access my profile cause I don’t have my lyca number active. The chat is not working. I also sent an email and nobody answered. I can’t activate the SIM.
February 6, 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Angie,
We understand you are experiencing issues with your eSIM activation. We apologize for the inconvenience caused. We are committed to resolving these issues and providing you with the assistance you need. Please share the screenshot of the error message and an alternate contact number to call back and resolve the issues.
For any additional support, feel free to reach out at trustpilotreview@lycamobile.com
Regards,
Lycamobile operations
I will not sign up with Lyca. I want a refund NOW. RIMBORSO!!
Italiano:
Ho acquistato una e-sim l'8 gennaio 2025. Dopo aver provato a registrarmi 5-6 volte, mi è stato detto che il mio documento di identità non è accettato perché è cartaceo. Mi è stato consigliato di inviarlo via email (non sicuro!!) ma non ho intenzione di farlo. Aggiungo inoltre che Lyca mi ha consigliato di ripetere il processo di registrazione per la settima volta, ma non avevo accesso al mio account.
È mio diritto cambiare idea, visto che non mi fido di questa azienda. Voglio un rimborso immediato.
English:
So I have purchased an e-sim on the 8th Jan 25. After trying to register 5-6 times, I was told my ID is not accepted as it's a paper one. I was advised to send it via email (not secure!!) which I am not doing. It is my right to change my mind as I feel I can't trust this company. I want a refund asap.
I should add Lyca advised me to repeat the registration process for the 7th time but I had not access to my account.
January 8, 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Luisella,
We are sorry to know that you are unable to register the SIM. We apologize for the inconvenience this has caused. We will assist with this concern.
We have emailed you, requesting more details via our private channel to assist in registering the SIM. For further assistance, please reply to trustpilotreview@lycamobile.com
Updated response:
As per the request, we have initiated the refund, and the same will be completed as soon as possible.
Regards,
Lycamobile operations
Lyca Mobile Scam With E Sim Online
iBuy Lyca ESim with plan Itlay Pink €6.99 Online . My payment already processed.and I receive email with e sim scan barcode But when I scan barcode show me barcode no longer valid.this is scam for lyca mobile it .. Refund My €6.99 and don't need your Sim card its totally Scam.
January 18, 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Pardeep,
We’re really sorry for the inconvenience you’re experiencing. We’ve re-triggered a new QR code for your eSIM activation. Please give the updated QR code a try and let us know how it goes.
If the issue continues, don’t hesitate to reach out to us at trustpilotreview@lycamobile.com, and we’ll be happy to assist you further.
Regards,
Lycamobile Operations
Can't use it as a mobile hotspot
I purchased a Lyca SIM card that I need to use as a mobile hotspot. According to the internet it can be used in this way. This was not true: I was unable to share my internet connection unlike with other operators. I rang the customer service and they said "you cannot use a Lyca Sim as a hotspot all of the time"??? It is only designed to be used in the mobile phone. I will have to buy a new SIM from another operator. Very misleading operator
January 15, 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Nicholas,
We’re really sorry for the confusion and any inconvenience this has caused.
We’ve already sent you an email with all the details to help sort things out. Please take a look in your inbox, and don’t hesitate to reach out at trustpilotreview@lycamobile.com if you have any further questions or need additional help.
Thanks so much for your patience—we’re here to assist you every step of the way!
Regards,
Lycamobile Operations
I bought an eSIM, or a hand off nothing
I bought an eSIM, lost my money and didn’t get any email with the confirmation or the steps to activate my service.
That’s, as we all know, not right.
When you but a service at least you should have access to it.
January 11, 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Bernardo,
We’re really sorry to hear about the trouble you’ve had with your e-SIM purchase.
To help us get this sorted for you quickly, could you please share your eSIM order details along with the email address linked to the purchase? This will help us investigate and make sure your service gets activated ASAP.
We truly appreciate your patience, and we’re committed to resolving this as soon as possible. Feel free to reach out at trustpilotreview@lycamobile.com for further help.
Updated response:
Thank you for providing the details; we have re-triggered the QR code to the email address that was used for the SIM order. Please activate the eSIM and *132# to check the Lycamobile number.
Regards,
Lycamobile Operations
Lycamobile has no responsibility
I bring my number to lycamobile.i order an esim.as a results I lost my own number.how many times I contact but results not zero it's minus.it so easy QR code not working don't worry buy new ones not working buy another one.buy and buy results zero. customer service good but can't do anything for you.only one advice buy new ones. I lost my number and money but they told me to buy new number 😭
October 13, 2024
Unprompted review
Reply from Lyca Mobile IT
Hi kanak,
Losing access to your number is understandably upsetting, and we want to assure you that we’re here to help.
We’ve sent you an email with detailed steps and further information to address this issue. Kindly review it and reply to us at trustpilotreview@lycamobile.com with the necessary details so we can expedite the resolution.
Thank you for your patience, and we’re committed to resolving this matter for you as quickly as possible.
Regards,
Lycamobile Operations
This company is a joke
This company is a joke.
I bought an eSIM. Couldn’t register it despite many attempts. Eventually contacted CS who informed me that the registration from mobile is buggy and recommended to use my laptop. I finally managed to complete registration on my laptop but accidentally deleted my eSIM from my phone in the process so I had to request a new one. I spoke with an agent who told me they would open a request and that I would receive a new QR code in 24 hr. I waited but nothing happened, so I called back to find out that my request was not even in the system! The agent opened a new one. 48 hours later still no sign of my eSIM….
December 19, 2024
Unprompted review
Reply from Lyca Mobile IT
Hi Valerio,
Thank you for sharing your concerns. Regarding your issue, we’re here to assist you and will work to reinstate your number. We’ve sent you an email with all the details. Please check your inbox and respond to us at trustpilotreview@lycamobile.com, and we’ll resolve this for you. Thank you for your patience, and we look forward to assisting you further.
Regards,
Lycamobile Operations
The consultant.Malo
The consultant Malo I spoke to on their English speakers option, quicky grasped the problem I had with purchasing a Silver Lycamobil package and talked me through the process.
He was very helpful and polite and spoke english fluently. I was impressef with this service.
November 20, 2024
Unprompted review
Reply from Lyca Mobile IT
Hi Vanessa,
We're delighted to hear about your positive experience with our English-speaking consultant. It sounds like they provided excellent support and helped you navigate the process smoothly. We strive to offer exceptional customer service, and we're pleased to know that our consultant met your expectations.
Regards,
Lycamobile Operations
Julie was really helpful in the US
Julie was really helpful in the US. She is the best. Others don't know a bit.
October 20, 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Shubh,
We appreciate your kind words about Julie. We're glad you had a positive experience with her. We strive to provide excellent customer service and will share your feedback with our team.
Regards,
Lycamobile operations
Do not give this company your money!
Do not give this company your money!
They failed to provide a eSIM and after contested them they advised a refund would be processed after a month I contact them again and then was told I would not be given a refund. After a lot of back and forth I was advise a refund would be processed. A month later nothing and they refuse to respond to emails.
Extremely poor customer care and daylight robbery.
August 22, 2024
Unprompted review
Reply from Lyca Mobile IT
Hi Roberto,
We sincerely apologize for the frustration you've experienced regarding your e-SIM and refund process. We understand how important this matter is to you.
Please allow us some time to investigate your situation thoroughly. We will work to resolve this as quickly as possible and get back to you with an update. Your satisfaction is important to us, and we appreciate your patience during this process.
For further assistance, kindly reply to us at trustpilotreview@lycamobile.com.
Regards,
Lycamobile Operations
if you can survive without sim card you…
if you can survive without sim card you should chose that one rather then go to lycamobile.
they have worst customer service with false information and lack professional approach to provide services its been 1 week and i made 15 calls to customer service and send 4 emails in a week with no trace and every time we go in loop and back to start after a call.
the worst customer experience i ever had with any company not limit to telecom company but as whole.
The service is not restored yet even after a call and the time mentioned before that they will restore.
Just to mentioned that service is no available since last Saturday and even after all these emails and calls still no luck .
October 10, 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Naved,
Thank you for sharing your feedback, and we sincerely apologize for the difficulties you’ve experienced. Further to our telephonic conversation, we are coordinating the relevant team and getting back to you as soon as possible.
Regards,
Albert
Lycamobile team
Very Poor Customer Service and Unresolved Refund Issue
I had a terrible experience with this company’s customer service regarding an ESIM purchase. Two months ago, I ordered an ESIM that wasn’t registered. When I called customer service, they told me the purchase had failed due to a system error, and I needed to place a new order, with the assurance that I’d be refunded for the first one.
However, the next day, both ESIMs were activated! I’ve been in touch with customer service multiple times, and they promised to refund the purchase and monthly fees, but to date, nothing has been refunded. Instead, they continue to deduct fees.
This is completely unacceptable, and I feel like I’ve been ignored despite multiple emails and calls. I’m very disappointed in how this issue was handled, and I strongly advise others to be cautious when dealing with this company.
August 4, 2024
Unprompted review
Reply from Lyca Mobile IT
Hi Amirarsham,
We sincerely apologize for the issues you've faced regarding your eSIM purchase and the frustration caused by the lack of resolution.
I understand how disappointing it must be to have both eSIMs activated and still face ongoing charges despite being promised a refund. This is certainly not the standard of service we aim to provide, and I regret that you've had to go through this.
Please allow me some time to investigate the matter and communicate the urgency of your situation to the relevant departments.
Once the issue is fixed, I will inform you as soon as possible. Thank you for your patience and for bringing this matter to my attention. I'm committed to working towards a solution for you.
For further assistance, kindly reply to us at trustpilotreview@lycamobile.com.
Naveen
Lycamobile Team
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