Do not trust this company with your payment details! I bought a simple prepaid plan and explicitly made sure the "automated renewal" option was switched completely OFF. I even logged into my o... See more
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Absolutely terrible, tried to move my wife and my contracts from Iliad to Lyca Mobile IT as they still include the UK in their roaming. I say tried as bought a SIM and did the port and nothing happene... See more
Company replied
Pricing is excellent, data is fine, but voice calls are mostly useless. I am using an e-sim, don't know if that has any bearing. Sounds like the person is talking under water. Complained numerous time... See more
Company replied
Yesterday I requested the porting of my old number on LycaMobile, but at first my new sim got assigned a new phone number. I was confused, so I called the helpline and in a matter of seconds they tol... See more
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Company details
Written by the company
Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
Contact info
Italy
- lycamobile.it
2.1
Poor
3K reviews
Asks customers to review
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Horrible experience and customer…
Horrible experience and customer service that doesn’t answer messages/calls nor solve problems. I bought an eSIM to travel in Italy and it simply doesn’t work despite registration and confirmation of activation via SMS. There are better options in the market. STAY AWAY
September 27, 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We deeply regret the inconvenience you’ve faced with your eSIM and understand how frustrating this must have been, especially during your travels.
I kindly ask if you could check whether the eSIM is still active on your device. Upon reviewing your account, it appears that the eSIM was not fully activated. To resolve this, I request that you try activating your eSIM again using a strong and stable Wi-Fi connection.
Should you continue to experience issues, please do not hesitate to contact us directly. We are here to assist you and ensure your service is up and running as soon as possible.
For further assistance, kindly reply to us at trustpilotreview@lycamobile.com
Naveen
Lycamobile Team
My fevret sim lycamobile
January 16, 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We appreciate you taking the time to share your feedback. We're glad to hear you enjoy our service.
Regards,
Albert
Lycamobile team
I called support
I called support. The guy who answered said he didn't understand what I was saying. I gave him the sim card ID, phone number. He said that the phone numbers were invalid and that he did not understand my English. I speak very good English with an accent. I probably don't speak Indian English and that's why he didn't understand.
Very disappointed with their services.
August 6, 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Laurentiu,
We are sorry to hear about your recent experience with our services. We will assist with this concern. We have made a call on the Lycamobile number, however, it is not connected. Please brief us about the issue via our email address at trustpilotreview@lycamobile.com so that we can investigate and get back with a resolution.
Regards,
Albert
Lycamobile team
I used the On-line chat
I used the On-line chat, with a human customer service and I was helped by Kim,"30180" she helped me with my enquiries at the first attempt..very helpful and nowlegeble
July 24, 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We're so glad to hear that you had a positive experience with our customer service team. It's wonderful to know that you were able to get the help you needed quickly and efficiently. We appreciate your kind words about Kim and her knowledge. We'll be sure to share your feedback with her.
Naveen
Lycamobile Team
I was in trouble with my recycled lyca…
I was in trouble with my recycled lyca sim. Lyca sim agent mr. kim support me his best way. I'm appreciated with this agent. the agent id- 30180. i have respect to you mr. kim. thanks a lot
July 23, 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We're so glad to hear that you had a positive experience with our agent. We appreciate your kind words and will share your feedback with the team.
Naveen
Lycamobile Team
Very poor CX
I bought I Lycamobile esim yesterday. This morning I used the chat to contact their customer service.
I tried to register the esim to be able to use it. Unfortunately, the system would not accept my passport. On my iPad the image was completely distorted and the iPhone kept saying “something’s gone wrong. Please try again.” No matter how many times I tried it would not work.
I was asked by the agent to submit a proof of the error and a copy of a valid passport by email. Fast forward a few hours, no feedback. I reached out again and I was told to keep trying to register every hour!!! I don’t think I have ever heard a more absurd piece of advice! The response to my email can come within 24 hours! When I will no longer need the esim as I will be leaving Italy.
Cost — 9.99 euros. Time — a couple of hours lost.
July 16, 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Andrew,
We understand you are facing difficulties while trying to register your eSIM. It's disappointing to hear that the system wouldn't accept your passport and that you experienced technical issues with both your iPad and iPhone. We apologize for the inconvenience this caused.
To assist for registering your Lycamobile SIM, we have emailed to share the required details via our private channel at trustpilotreview@lycamobile.com
Regards,
Albert
Lycamobile team
14 days "support" cannot activate SIM
14 days "support" cannot activate SIM. Total disgrace.
July 14, 2024
Unprompted review
Reply from Lyca Mobile IT
Hi Leo,
I deeply apologize for the inconvenience and frustration you've experienced with activating your SIM. Fourteen days is far too long to wait for a resolution, and we regret the impact this has had on you.
Could you please provide us with your SIM card details and any reference numbers related to your support requests? This will help us investigate the issue more thoroughly and expedite the activation process. You can reach out to us directly at trustpilotreview@lycamobile.com so we can get in touch with you.
We are committed to resolving this matter promptly and ensuring that you receive the service you deserve. Your feedback is invaluable to us, and we will use it to improve our processes and prevent similar issues in the future.
Naveen
Lycamobile Team
DO NOT PURCHASE
DO NOT PURCHASE. Two Australian tourists brought 100gb 30 day sims, as soon as we arrived at Heathrow airport.
worked amazing for about 14 days then completely shuts off, both of us experienced this only a couple days apart. Their customer service numbers, email and live chats are not even reachable after multiple attempts. As two girls travelling overseas without a useful phone is extremely unsafe. Super disappointed.
July 10, 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Makenzie,
I am very sorry to hear about the issues you encountered with our SIM cards during your travels. We will assist with this concern. Please provide the Lycamobile numbers along with an alternate contact number or email address so that we can check and get back with a resolution. For further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Albert
Lycamobile team
LYCA = SCAM
Do not trust their responses to any complaints. They are dishonest and will pretend to want to resolve issues while doing everything possible to avoid helping you. The CEO and every employee in the company should feel ashamed for deceiving and stealing from so many people. Avoid this company. To the person from Lyca who pretends to care about solving customer issues: I hope you face consequences for your deceit.
UPDATE
DO NOT BE DECEIVED by their response. They have known for weeks that my QR code is inactive and will never be reactivated. Their only solution is for me to pay again for a plan I already purchased but was never able to use, and for which I never received a refund. They are professional liars and thieves. I am already in the process of suing them. If you are interested in joining this lawsuit, please create a new post shaming Lyca and leave a way for me to contact you.
July 8, 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Jay,
We are sorry to hear that you have not had the experience we would expect. Our customers usually receive exceptional customer care, and we are sorry to hear you feel yours was not.
We understand that you are unable to use the services. We will work on this concern. I have refreshed the network profile; restart the mobile to use the service. Alternatively, I emailed you the manual instructions to connect to the network. After connecting to the network, dial *137# to check the bundle allowance.
Regards,
Albert
Lycamobile team
Horrible experience - scam
Horrible experience. STAY AWAY! The €6.99 is pretty much a scam because you can never activate the SIM card through their verification process. You have to take a video of yourself and upload personal documentation, but it never goes through despite trying it on many different devices and with different Wifi networks too. So you spend the money to get what seems like a good deal (150GB), but you can’t actually ever use it. You get a non working SIM card that can never be activated. Very very poor and frustrating experience, save yourself the time and money and get one elsewhere please.
July 6, 2024
Unprompted review
Reply from Lyca Mobile IT
Hi Tom,
We deeply regret to hear about the difficulties you've encountered with our SIM card activation process. Your frustration is completely understandable, and we apologize for the inconvenience this has caused.
Regarding your issue, I have sent you an email with the details. Please check and reply to us at trustpilotreview@lycamobile.com.
Naveen
Lycamobile Team
Avoid this company, they are only trying to scam you
I bought an ESIM but despite many attempts to register it, the website is simply not working properly. Reached out to customer service via chat, but they were absolutely useless and rude, they kept sending “are you still here?” message without answering my questions and eventually the agent Mounir asked me what I want and ended the chat immediately.
June 25, 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Vesela,
We sincerely apologize for the experience you have had with Lycamobile and unable to register your number online.
Please share the screenshot of the error message to trustpilotreview@lycamobile.com. So, we can check and assist you accordingly.
Alternatively, please visit the nearby store and submit the documents for registration.
Regards,
Karthik
Lycamobile Team
Italian nightmare
I ran out of Gb so I went to a local shop for additional access. Lycamobile had a good deal. SoI went to shop here in Ciampino IT. First disappointment setting up cost where 10 euro on top of the advertised costs.
Had to insert the sim card myself but no access. After calling the Italian helpdesk I found out the additional settings were necessary. But still no internet access. By mistake I was connected with the danish helpdesk. Helpfull lady told me that I also need to add a username and password. Finally it worked. However after two days it stopped without any notice. Called the helpdesk again to find out the registration was not completed. ID and fiscal number were missing, although the shop did upload them.
Now i am waiting after numerous phone calls with the Italian helpdesk who are poorly trained, speak terrible english and have no access to any tools what so ever to unblock the internet access!!!
Never again
June 17, 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Louis,
We sincerely apologize for the experience you have had with Lycamobile.
Please be informed that we checked the given number, and the service has been blocked due to incomplete registration.
Kindly visit the nearby store and re-submit the documents for registration.
Regards,
Karthik
Lycamobile Team
I got an excellent service from Marlon
I got an excellent service from Marlon, so patient and helpful, my network was having problem and he really helped in solving it,350 959 3398, thanks to Marlon
June 14, 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
It makes our day! Thank you so much for sharing your feedback about our service. We’ll make sure Marlon receives your feedback- he’ll be thrilled to hear your kind words.
Regards,
Karthik
Lycamobile Team
Unreasonable prices charged €10 to call…
Unreasonable prices charged €10 to call Zimbabwe for only 12mins. Crazy prices not worth it good as useless Going back to Rebtel
June 7, 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Florence,
We are sorry to know that you feel you were overcharged for calls. We apologize for the inconvenience caused. Your feedback is valuable to us, and we appreciate your patience. Further to your issue, we will investigate and get back to you.
Regards,
Albert
Lycamobile team
Great service & clear helpful…
Great service & clear helpful instructions!!
May 27, 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
Thanks for taking the time to share your opinion on Lycamobile service. We are glad that you appreciated the service provided. We will ensure that your kind words reach our executive.
Naveen
Lycamobile Team
Lyca actually got back to me and told…
Lyca actually got back to me and told me that I had to register the new sim I received in the mail at a store, contrary to their website which says you can activate online in just 2 mins (which of course you can't because it won't accept your photo ID) The reason I ordered a sim to be delivered by post is that I have mobility problems and there are no stores within easy reach for me. Try another telco as Lyca are only interested in their bottom line and lie through their website and brochures. Also read the other reviews and I don't think you will be impressed.
May 22, 2024
Unprompted review
Reply from Lyca Mobile IT
Hi John,
We sincerely apologize for the inconvenience and frustration you have faced.
We understand how important it is for our services to be accessible, especially for customers with mobility challenges.
As per the telecom regulator’s guidance, Lycamobile-Italy SIM cards should be registered with the subscriber’s valid ID proof. For security reasons, registration should be done only at any nearby retailer with their ID proof in person.
I recommend that you visit the retailer to register your number. We value your feedback and appreciate your patience and understanding as we work to rectify these issues.
For further assistance, kindly reply to us at trustpilotreview@lycamobile.com.
Naveen
Lycamobile Team
Awful, terrible, disgraceful service
I bought a bundle with a new eSIM in November 2023. Initially everything went well: activation was fine, but the bundle never arrived. Since then I have contacted customer service regularly to firstly get the bundle, then when a couple of months had passed to get a refund. It's now 6 months and no progress. Now I'm being told that becuase the SIM hasn't been used for 120 days it has been deactivated and no refund can be given!!!!!
November 13, 2023
Unprompted review
Reply from Lyca Mobile IT
Hi Timothy,
I am deeply sorry to hear about the experience you have had with your recent e-SIM bundle purchase and the subsequent difficulties in resolving this issue. We sincerely apologize for the inconvenience caused by the initial failure to deliver your bundle and the extended period of unresolved support. This is not the standard of service we strive to provide, and we take your feedback seriously.
To help us address your concerns and find a suitable resolution, please provide the following details:
1. Your e-SIM number and any reference numbers from previous communications.
2. The exact date of your purchase.
3. Any receipts or confirmation emails you received upon purchasing the bundle.
4. Details of the interactions you've had with our customer service team, including dates and any reference numbers provided during those interactions.
Once we have this information, we will escalate your case to the appropriate department for immediate review. We will ensure that your issue is given the attention it deserves and work towards a fair resolution, whether it be the activation of your bundle or a refund.
Kindly share the mentioned details via our private channel at trustpilotreview@lycamobile.com.
Naveen
Lycamobile Team
Impossible to activate the sim card…
Impossible to activate the sim card that i already bought, each time, it asks to try another document, i tried my passport, id card, driving licence and still havent succeeded.
May 18, 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We sincerely apologize for the frustration and inconvenience you've experienced while trying to activate your SIM card.
We understand how critical it is to have a functioning SIM card, and we are sorry that our activation process has caused you difficulties. Your experience does not reflect the standard of service we strive to provide, and we regret any inconvenience this has caused you.
To help us resolve this matter quickly, could you please provide us with more details? Specifically, any error messages you received or additional information about the documents you tried to use. This will allow us to investigate the issue thoroughly and find a solution for you.
We are committed to ensuring that you have a positive experience with our service, and we want to make this right. Please contact us directly at trustpilotreview@lycamobile.com, and we will assist you in activating your SIM card as soon as possible.
Naveen
Lycamobile Team
I bought totaly 2 pink Italy packages…
I bought totaly 2 pink Italy packages pay as go, when I arrive Italy it joins Lycamobile but no roaming, can’t text or sms, totaly useless. Sent an email 3 times, no response, for 4 days holiday its useless, customer care not sending any response, I used Lyca at Denmark it was perfect, but Lyca Italy totally scam.
April 30, 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Caner,
We are sorry to hear about the inconvenience you've experienced with our Italy package and the lack of roaming services while in Italy. This is certainly not the experience we aim to provide to our customers, and we understand your frustration.
Please share the Lycamobile number and the email address used to contact us; this will help us with further investigation.
Regards,
Albert
Lycamobile team
You just can't get it activated
You just can't get it activated, I've tried at least 10 times, but couldn't make it work.
The validation step fails each time. I'm a software developer and have seen that the validation api actually returns a successful response but the page doesn't seem to pick up on that.
Save yourself some time and don't buy it.
April 19, 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We're sorry to hear about the difficulties you've experienced with activating our service. Your feedback is valuable to us, and we apologize for any inconvenience caused.
It's important to us that our customers have a smooth and successful activation process. We understand your frustration, especially as a software developer noticing the validation issues you've described.
If you're still encountering issues with activation, we recommend reaching out to our customer support team directly at trustpilotreview@lycamobile.com. Our team will be happy to assist you and address any technical difficulties you're facing with the validation process.
We appreciate your patience and understanding. Your feedback helps us improve our services, and we're committed to ensuring a positive experience for our customers.
Naveen
Lycamobile Team
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