Bought a prepaid sim to cover my one month in Europe (15 euros) Discovered that it automatically recharged itself for another month (another 15 euros) that i don’t need. Tried to message customer s... See more
Company replied
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I needed to swap my phone number back to my old one after losing it. I contacted customer service four times. During the first call, I was told to register my number, but the prepaid registration for... See more
Company replied
I would give -5 if I could. Auto-debiting someone's account after one top up and making it impossible to cancel due to specific authorizations??? Customer service level - no comments. I can't even pic... See more
Company replied
I have been a Lycamobile NL pay-monthly customer since early 2025. Three serious issues have gone unresolved despite 7+ emails and multiple phone calls over nearly two months: 1. OVERCHARG... See more
Company replied
2.3
Poor
2K reviews
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Without informing about the payment
Without informing about the payment, lycamobile deducted from my account which I raised a claim from my bank because I wanted to get confirmed before any payment could be done. The next day, lycamobile suspended my account. I can't make calls or text any. I called the representatives. They wanted me to make a payment which I did immediately. The representative said he is giving me a reference number and my account will be released within 48 hours. It's been 72 hours. None of them are picking the calls or doing what I've asked them for instead forwarding the calls and no one answers. The call gets cut after an hour of waiting. I have immediately emailed but no response too.
Whom should I address this issue. Please think 1000 times before switching with lycamobile.
December 18, 2025
Unprompted review
Reply from Lyca Mobile NL
Hi Prabha,
We’re really sorry for the trouble you’ve experienced, we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
Thank you so much to Marizabel for your support!
Thank you so much to Marizabel for your support and help with my phone number. I recently had a problem with my phone's network not working, and thanks to her, we were able to get my phone number back up and running. Thank you so much! Happy holidays and a wonderful New Year!
December 26, 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Customer,
We're happy to hear that we could help resolve the network issue you experienced. We appreciate your positive feedback and are so glad your phone number is working again.
Regards,
Lyca Mobile Trustpilot Team
Very frustrating to be a customer
Very frustrating to be a customer. My sim was damaged and I used website to do swap my number to new sim. And I no longer can do calls and customer service says my number doesn't exist. I have the number for 7 years. Quite terrible. CS says the sim swap was disabled on the website but I still could use the option. And only admin can fix the issue. There's no way to escalate or get a resolution. I am in the process of serving a legal notice to them. with such bad service, I don't recommend them
December 21, 2025
Unprompted review
Reply from Lyca Mobile NL
Hi Naveen,
We’re really sorry for the trouble you’ve experienced, we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
Friendly and Professional
Marizabel was extremely helpful in assisting with my issue and responded in a professional yet friendly manner. She was very reassuring and informative when assisting me and went beyond to ensure that my problems were resolved.
December 18, 2025
Unprompted review
Reply from Lyca Mobile NL
Hi Kim,
Thank you for your kind feedback. We’re glad to hear that our team provided professional and helpful support and resolved your issue effectively. We appreciate you sharing your experience with us.
Regards,
Lyca Mobile Trustpilot Team
Drama
Drama. Ordered Sim card but didn't received it. Call center is in Pakistan or god knows where and they can't help me. Never again
December 20, 2024
Unprompted review
Reply from Lyca Mobile NL
Hi John,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Reply from Lyca Mobile NL
Dear Andres,
We're happy to hear that you had a great experience. We appreciate your positive feedback and thank you for your time.
Regards,
Lyca Mobile operations
changing the SIM card number to the old one
After four unsuccessful attempts to change my number, I found Marizabel, a consultant who changed my new number to my old one. Thank you so much, and I hope I'll find you again when I need help. Best regards, Izabela Chudzik.
December 12, 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Izabela ,
We're happy to hear that the consultant was able to resolve the number issue after the previous attempts. We appreciate your feedback and are glad you had a positive experience.
Regards,
Lyca Mobile operations
Ms.Marizabel
Ms.Marizabel, you are so polite and kind, I enjoyed communication and makes my issue solved
December 12, 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Customer,
We're happy to hear that the communication helped resolve your issue. We appreciate you taking the time to share your positive experience with us!
Regards,
Lyca Mobile operations
Lyca's e-sim is horrible and their…
Lyca's e-sim is horrible and their customer service is even much more horrible! Avoid if you can.
December 9, 2025
Unprompted review
Reply from Lyca Mobile NL
Hi Brenda,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
THIEVES 😡
THIEVES 😡
I went to the supermarket to buy call credit 15€ and as soon as i called 1244 and put in the pin THEY SNATCHED MY CALL CREDIT !!!! and i was left with 5€ i didn’t order anything i made ABSOLUTELY SURE THAT MOBILE DATA WAS TURNED OFF BUT YET THEY STOLE MY MONEY DO NOT SEND MONEY TOLYCA BECAUSE IT WILL INSTANTLY BE STOLEN BY THEM !!!!
Did you know that automatic renewal by default is not allowed 🚫 in the Netherlands 🇳🇱 and that you are breaking the law by doing so.
I have already filed a complaint at the Netherlands Authority for Consumers and Markets and i hope more will follow so that they will take actions and give Lycamobile a 100.000 € fine.
Oh and by the way i don’t believe you that you don’t want this i believe you are doing these things intentionally and your systems are set up for this. Also the non stop spam you send pushing for contracts and payment info is against the law. I know you want me to sign ✍️ so you can collect monthly but look and read trustpilot and what the people write. Besides i would never 👎🏽 sigh a contract with you because YOU SIGNAL SUCKS IT IS CONSTANTLY LAGGING AND FREEZING 🥶 UP TO THE POINT OF BEING COMPLETELY UNUSABLE
December 4, 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Customer,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
No longer residing in NL but still paying bills.
I would like to cancel my subscription but noone returns my e-mails. I moved from the Netherlands and I no longer have NL bank accounts so I cannot pay the bills monthly through direct booking. I am trying to tell this to cancel my subscription but I keep getting payment reminders but no solution to this problem. I want to cancel the subscription and pay the bills all at once, so I don't have to think that there is a growing debt in a country where I don't even live anymore.
December 3, 2025
Unprompted review
Reply from Lyca Mobile NL
Hi Aysenur,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
Marizabel solved my problem quickly and…
Marizabel solved my problem quickly and very kindly, I'm delighted with Marizabel work, thank you so much.
December 1, 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Customer,
We're happy to hear that your issue was resolved quickly and efficiently. We appreciate your kind words and are delighted you're pleased with the work.
Regards,
Lyca Mobile Operations
Worst service ever
Worst service ever. They didn't fix my issue for 15 days. The costumer service is slow. Please if you see this just go for a different company. One of the representatives was super rude. Genuinely the worst experience ever.
I posted ths review and they Lyca replied to it and asked me to share the issue with them on the email they provided. I sent them an email explaining everything and they still haven't done anything about it. This is the service I am dealing with.
December 1, 2025
Unprompted review
Reply from Lyca Mobile NL
Hi Gunraj,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
THEY REALLY WANT TO HELP YOU GUYS
It was just great 'cause as a first one: I called so quickly to them. It was a really kind nice man (I think, 'cause of voice) we could to speak in English freely. I only told about my issue and he immediately gave a solution. Very fast, clarity and really so much better than I even expect. Amazing, and I wish more workers like that one in that kind of companies.
November 21, 2025
Unprompted review
Reply from Lyca Mobile NL
Hi Robert,
We're happy to hear that your initial contact was so positive! It's great that we could quickly provide a clear solution in English. We appreciate your feedback and are glad you enjoyed your experience.
Regards,
Lyca Mobile operations
Worst consumer service in the universe.
November 26, 2025
Unprompted review
Reply from Lyca Mobile NL
Hi Ana,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
Marizabel was super helpful and kind
Marizabel was super helpful and kind
November 24, 2025
Unprompted review
Reply from Lyca Mobile NL
Hi Juan,
We're happy to hear that you found our team member helpful and kind. Thank you for your positive feedback; we appreciate it.
Regards
Lyca Mobile operations
Watch out for unintended autorenewal, and awful customer service
Bundle auto renewed without me knowing about it. Followed by awful customer services where they wasted my time over multiple messages for several weeks before deciding they wouldn't help me, despite previous messages indicating that they would. Best avoided
September 1, 2025
Unprompted review
Reply from Lyca Mobile NL
Hi Chrissy,
We’re really sorry for the trouble you’ve experienced – we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile operations
Hacked Number and No Help from Lycamobile
I purchased a SIM card from Lycamobile last Saturday, and since the very first day, I’ve been facing major issues with the number. I am bombarded with calls from people claiming I called them, which is absolutely not true. This happens so often that I can’t even use my phone properly. It’s clear that my number was already in use by someone else before I purchased it.
When I reached out to Lycamobile customer service, I was told there was nothing they could do and that I should block the numbers of the callers. However, this is an impossible solution for me, as I receive nearly a hundred different calls per day. Blocking each of these numbers manually is simply not feasible, and it’s completely unreasonable to expect me to do so.
I expected the provider to offer a more practical solution, such as providing a new number or securing my account from these kinds of issues. It feels like my number was either hacked or wrongly assigned, and it’s incredibly frustrating that Lycamobile is not taking responsibility or offering any real assistance.
This is not the kind of service you expect when buying a new SIM card, and I am deeply disappointed with both their lack of action and poor customer support. I strongly advise others to think twice before choosing Lycamobile.
Update: Although Lycamobile responded to my review within a few hours, I have not received any follow-up from them in the weeks since. This clearly reflects their poor customer service. I ultimately had to recover my money myself for the SIM card.
Recommendation: I do not advise anyone to purchase a Lycamobile SIM. Consider Lebara instead.
November 15, 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Customer,
We’re really sorry to hear about your experience – we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your LycaMobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
LycaMobile Operations
I cannot give zero stars here.
I cannot give zero stars here.
I had a Lyca number for 2+ years until someone stole my personal information and transferred my Lyca Cell Phone Number to another carrier. They used MY LYCA NUMBER via Zelle Transfer to HACK my bank account and steal my savings. The bank said this is a very sophisticated fraud scheme. No support from Lyca Customer Support... I asked HOW my number was transferred without my permission... the customer service rep hung up on me! VERY SHADY... no answers from LYCA... buyer beware!!!
November 18, 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Customer,
We’re really sorry to hear about your experience – we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your LycaMobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
LycaMobile Operations
I had a great experience with…
I had a great experience with Lycamobile. The service was fast, helpful, and very professional. I especially want to thank Marizabel from customer support — she was extremely kind, patient, and supportive throughout the whole process. She solved my issue quickly and made everything easy for me.
Thank you for the excellent service!
November 17, 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Malak,
We're happy to hear that you had a great experience! We appreciate your kind words about our customer support and are glad the issue was solved quickly. Thank you for your positive feedback and for taking the time to share.
Regards,
Lyca Mobile Operations
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