A few weeks back i saw an advert online saying that if you subscribe for a year or two then you receive a samsung galaxy A17 as a free gift. Subscription all done and they had informed me that as soon... See more
Company replied
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See what reviewers are saying
Thank you for Sharona, which was super helpful and clear during our discussion to solve my issues. I really like and recommend the support service from the company.
Company replied
I am a Lebara user in the Netherlands and I use my sim card frequently abroad within the EU. I had an issue with establishing calls back to the Netherlands while staying in Italy. I tried everything t... See more
Company replied
I was asked for my simcard replacement in the last week and couldn't get until today. Again today I contacted the lebara customer service provider, the kind and supportive one. Immediately, I got the... See more
Company replied
Company details
Written by the company
Al twintig jaar staat Lebara voor voordeel en vrijheid. Voor kansen zien en kansen pakken, voor iedereen die daar voor openstaat. Dat komt naar voren in ons Prepaid én Sim Only aanbod. Tegen scherpe tarieven op het beste netwerk (KPN).
Contact info
Amsterdam, Netherlands
- mobile.lebara.com/nl/nl
4.4
Excellent
62K reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I received a quick and professional…
I received a quick and professional treatment from the customer service agent, Rashied.
May 19, 2026
Unprompted review
Reply from Lebara NL
Thank you! 😊
Great to hear that Rashied provided you with quick and professional service! 💙
Nice solution for my problem
May 19, 2026
Unprompted review
Reply from Lebara NL
Thank you for your positive feedback!😍 We’re happy to hear that the solution worked well for your problem.😊
Rasheed went beyond customer service in…
Rasheed went beyond customer service in helping me set the lebara app I explained I am dyslexic and his patients was outstanding this I have been trying to achieve for over a year sorted in 30 mins Rasheed is a big credit to Lebara nl keep up the excellent work 👍👍👍
May 19, 2026
Reply from Lebara NL
Thank you so much for your kind words!😊
Rasheed top customer service expalined…
Rasheed top customer service expalined I am dyslexic he went beyond the reams of customer service to help me get set up correctly on the Lebara app I’ve struggled for over a year to accomplish this he spent 30 minutes patiently he is big credit to your company many thanks
May 19, 2026
Unprompted review
Reply from Lebara NL
Thank you so much for your kind words!😊
Reply from Lebara NL
Thank you for your great review! 😊💬
We’re happy to hear that you were helped so well by our colleague Janico. We always do our best to provide the best possible service! 🌟💪
Thank you for Sharona
Thank you for Sharona, which was super helpful and clear during our discussion to solve my issues. I really like and recommend the support service from the company.
May 18, 2026
Unprompted review
Reply from Lebara NL
Bedankt voor jouw geweldige review, Elyes! 😍
Wat fijn om te horen dat Sharona je zo goed heeft kunnen helpen en dat alles duidelijk is opgelost. 🙏
We stellen het enorm op prijs dat je de tijd hebt genomen om je ervaring te delen en dat je onze service aanbeveelt.
The gentleman was very friendly and had…
The gentleman was very friendly and had a good sense of humour. Great service, keep it up!
May 16, 2026
Unprompted review
Reply from Lebara NL
Thank you so much for your kind words!😍 We’re very happy to hear that you had such a positive experience. It’s great to know that our colleague’s friendliness and sense of humour made a difference.😊
Reply from Lebara NL
Thank you for your wonderful review! 😊
We’re really glad to hear you experienced fast, friendly, and knowledgeable service. That’s exactly what we aim for!🌟
Fast and good
May 15, 2026
Reply from Lebara NL
Thank you! 😊 Glad you’re happy with our fast and good service!
i applied for the discount but i never…
i applied for the discount but i never had it.... why?? fix it pls. is so expensive...should be less with like 10 euro each month.pls fix it
May 13, 2026
Unprompted review
Reply from Lebara NL
Dear Laszlo,
Thank you for sharing your experience. We’re sorry to hear that the discount was not applied as expected and understand how frustrating this must be.
Please contact us at trustpilotnl@lebara.com with your phone number and reference number 388, so we can review your case and assist you further.
Kind regards,
Jediael
The Lebara Team
The conversation was very good
The conversation was very good. The lady I spoke with was very nice and helped me with what I needed. Thank you and best regards.
May 12, 2026
Reply from Lebara NL
Thank you for your kind review! We're glad to hear you had a good experience and were helped well.😊
A few weeks back i saw an advert online…
A few weeks back i saw an advert online saying that if you subscribe for a year or two then you receive a samsung galaxy A17 as a free gift. Subscription all done and they had informed me that as soon as you pay your first month fees you can fill up all the details and then within next few minutes you will get the confirmation of your claimed free gift but it has been weeks now and yet i am still waiting for my confirmation and my claimed free gift. Order no BS14529. First payment number- NL-037019354-509
May 11, 2026
Unprompted review
Reply from Lebara NL
Dear Jangeet,
Thank you for your review. We understand how frustrating it can be to wait for confirmation of a promotional gift, and this is certainly not the experience we want to provide.
To clarify, receiving the free Samsung involves three steps:
1. Bank account verification
After placing your subscription, a €0.01 iDEAL payment is required to verify your bank account. Once completed, your bank details are confirmed in our system.
2. Payment of the first invoice
After verification, the first monthly invoice must be paid. Once received, you can claim your free device via: claimjecadeau.nl
3. Delivery of the device
After approval, the Samsung Galaxy A17 will be delivered within up to 5 weeks. Please note that the SIM card is shipped separately.
If you have completed all steps and are still waiting for confirmation, we kindly advise contacting the support team at claimjecadeau.nl, who will be happy to assist you further.
Kind regards,
Vanessa
Lebara Webcare Service
Helpful customer service
Sharona was very kind and helpful, the problem was identified and hopefully solved (a couple of days of monitoring needed to confirm)
May 11, 2026
Unprompted review
Reply from Lebara NL
Thank you very much for your kind feedback!
We’re glad to hear that Sharona was very kind and helpful, and that the issue has been identified and hopefully resolved. We understand that a few days of monitoring are still needed to fully confirm everything is working as expected.
If you do experience any further issues in the meantime, please don’t hesitate to reach out — we’re here to help.😊
We are happy to buy from you and you…
We are happy to buy from you and you have a good thing
May 10, 2026
Reply from Lebara NL
Thank you! 😊 We’re happy to hear you’re satisfied with our service!
Stability and quality
May 10, 2026
Unprompted review
Reply from Lebara NL
Thank you! 😊 Glad you’re happy with the stability and quality!
Reply from Lebara NL
Thank you! 😊 Glad to hear you were helped kindly and clearly understood!
the customer service is shit
the customer service is shit. i've been waiting for a repayment for weeks now. would not suggest anyone to get anything here
May 1, 2026
Unprompted review
Reply from Lebara NL
Hi Jane,
Thank you for your review. We’re really sorry to hear about your experience and understand how frustrating this must be.
Could you please email us at trustpilotnl@lebara.com with reference 377 and your phone number? We’ll gladly look into this for you.
Kind regards,
Ashnie
The Lebara Team
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