Lebara NL Reviews 62,404

I spoke to Michael today to assist us with a switch. He is very knowledgeable about the products and services available. He is patient and clear in his explanations. He absolutely went the extra mile to reassure me that all my changes would be taken care of timeously.

Prepaid sim card ordere 6 days ago sitll haven't arrived.

Sharona at customer service is very helpful and proactively thinking along with the client

When I purchased my internet package, I did not see any indication that there was a contract. After my contract ended, I tried for months to cancel it, because there is no option in the app to turn off automatic renewal; the only option is to contact customer service, and they keep postponing it by one month. I think you are operating in a legally questionable way, and I regret getting your SIM card.

Cynthia from Lebara customer service was kind, responsive, and helpful in arranging another replacement SIM.

Unfortunately, my overall experience with Lebara has been disappointing. After losing my SIM card, I requested a replacement more than once, but until now I still have not received it. Meanwhile, my subscription continues. I appreciate Cynthia’s help, but the service process itself needs improvement.

My experience with Sharona in the technical support team was excellent; she helped me with my problem right from the start and was very friendly. People like her brighten up your day and completely change the impression you have of the company

Really bad customer service.

I already called couple of time and they keep hanging up in the middle of the call.
I ordered two sim cards with a bundle, the first 2 sim cards didn't arrive.
I call Lebara and they send two sim cards but with no bundle on it.
Now I paid an amount and I have two sim cards with no bundle on it!

Update—-
After being contacted by Lebara here on trustpilot I was asked to send them an email. But once again I was ignored.
So basically Lebara charged me 10 euros 2x for an empty sim card that I cannot even use.

Update 2 ---
After some time, I finally got correct package enabled on my 2 sim cards.

Janice was very helpful and helped me resolve a misunderstanding!☺️

UPDATE (22-05-2026): Lebara Webcare team replied to my email, but instead of fixing their mistake, they tried to trick me. They offered me an "alternative deal" of 22 GB for €3.30. My actual contracted plan is 40 GB for €2.50! They are trying to downgrade my data by half and increase my monthly price while ignoring the €11.00 they already overcharged me. This is an absolute joke and extremely manipulative behavior. I rejected this fake solution. My official complaint with ACM ConsuWijzer is active and I will not step back until I get my 40 GB for €2.50.

Update: They replied but they are refusing to take responsibility. They are trying to send me to ING Bank, even though the contract and confirmation came from Lebara. This is a scam. I am now filing a legal complaint with ACM

I am extremely disappointed and feel cheated by Lebara. I signed up for a promotional deal via ING Bank (ING Points) for €2.50 per month. Instead, Lebara has been systematically overcharging me every single month.
• First month: €7.50
• Second month: €5.50
• Third month: €5.50 (Just happened today!)
I have already paid €18.50 in 3 months for a service that should have cost me only €7.50 in total. They have basically taken money for almost 8 months of service in just 90 days!
I have contacted customer service multiple times, sent all the proof (confirmation emails, screenshots of the ING deal), and talked to agents in both Dutch and English. Every time they say 'we will fix it' or 'we will escalate it,' but nothing happens. Today they issued yet another incorrect invoice.
This is not just a 'technical error' anymore; it's a complete lack of respect for customer rights and their own legal contracts. If this is not resolved immediately and the overpaid amount is not refunded, I will be reporting this to the ACM (Authority for Consumers & Markets) and filing a legal complaint.
Customer Number: have my customer number and all evidence ready for the social media team to investigate.
Stay away from this company if you don't want to waste your time and money.

It was very helpful with Bennie support, fast solved.

Consumer service is pretty nice and detailed expiation for me.

Bennie solved my issue. So I am happy with it.

It's hard to cancel their services.
I did not receive any email from you.

It is already 2026, and Lebara still does not properly support eSIM on most devices. At the moment, eSIM is reportedly only supported on the iPhone Air, if eSIM can work on the iPhone Air, why can it not work on other devices? eSIM is already a basic feature in 2026, not something special anymore. For customers who want flexibility and convenience, this is very disappointing.
I hope Lebara can give a clear explanation and expand eSIM support as soon as possible.

Jhullyanne, Nice service and patient to answer my questions.

Excellent customer service! Paid attention to my questions & concerns and provided me with clear answers. Also tried to upsell a 2-year-contract, but told the agent I’m not ready to commit yet.