Ik had wat problemen met het inwisselen van mijn bonuscoupon, en Ramona heeft zich enorm ingespannen om het probleem op te lossen. Ze was geduldig, reageerde snel en was oprecht gemotiveerd om een o... See more
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Great service. Got an issue with insurance as I lost my mobile using the sim. Palash Ambure Has helped immediately with the required document. Thank you
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I had really good customer experience. Deepak really explained to me each subscription and helped me choose the most suitable one. He was very patient with me. Great customer service. Would definitely... See more
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Ordered a monthly rolling plan from Lebara in the evening of 1 September. The subscription was automatically activated the very next day, even though my SIM card hadn’t even been shipped yet. S... See more
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Written by the company
Al 25 jaar staat Lebara voor voordeel en vrijheid. Voor kansen zien en kansen pakken, voor iedereen die daar voor openstaat. Dat komt naar voren in ons Prepaid én Sim Only aanbod. Tegen scherpe tarieven op het beste netwerk (KPN).
Contact info
Amsterdam, Netherlands
- mobile.lebara.com/nl/nl
4.4
Excellent
66K reviews
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Reply from Lebara NL
Thank you so much for your kind review! 😊 We’re very happy to hear that you had such a great experience with our customer service. 🥰
She is so Professional and polite and…
She is so Professional and polite and so humble , very best experience since I had Lebara contract over feed years , other customer Personel should learn from her how to deal with clients .
August 31, 2026
Reply from Lebara NL
Thank you so much for your wonderful review! 😊 We’re delighted to hear that you had such a positive experience with our customer service. We truly appreciate your kind words and will make sure your compliments are shared with her. 🥰
Great help!
Great help from customer service!! Have been struggling with the technicals issues for long. He helped me very well in a systematic manner and cleared all doubts and got everything resolved. Thank You again!!
August 31, 2026
Reply from Lebara NL
Thank you so much for your wonderful review! 😊 We’re happy to hear that our customer service was able to resolve the technical issues and answer all your questions in a clear and systematic way. 🥰
Unfair refund policies
I have a subscription that I never used anything of it, and I am not going to use, I asked lebara to cancel it and give me a refund and they wont do it.
I didn't use anything out of that subscription, not even 1kb!!
August 31, 2026
Unprompted review
Reply from Lebara NL
Dear Amir,
Thank you for sharing your experience. We’re sorry to hear that you requested to cancel your subscription and receive a refund, but were not satisfied with the outcome. We understand your frustration, especially as you indicate that the subscription has not been used at all.
This is not the experience we want to provide. Please contact us at trustpilotnl@lebara.com with your phone number and reference number 607, so we can review your situation and provide more clarity on the available options.
Kind regards,
Jediael
The Lebara Team
Lebara=Value for Money, on smooth KPN-Cruising :-D
1)Value for Money@€4/Mth :-D 2) Most Reliable KPN-Network, 3)No Lebara 'Issues', keep it up!👍
August 30, 2026
Reply from Lebara NL
Thank you for your review! Great to hear that you’re happy with the value for money and the reliable network. We appreciate your feedback! 😊
The payment process is isanely good
The payment process is isanely good, fast and the price affordable
August 29, 2026
Reply from Lebara NL
Thank you for your review! We’re glad to hear that the payment process was fast and easy and that you’re happy with our affordable prices. 😊
Best price
Best price, the best price in Netherland.
Good net work. and flexible bendal. you can change your bendal any time.
August 29, 2026
Reply from Lebara NL
Thank you for your review! We’re happy to hear that you’re satisfied with our prices, network and flexible bundles. 😊
Very kind agents
Very kind agents: Armanda, and all the other agents I’ve worked with, have been very kind and respectful. Patient with the many questions I had. Even though it was a frustrating process as the Lebara app has a bit of an inconvenient design that makes it very likely to press the wrong button (the + top up button, which is exactly located right on top of the chat line, so I have pressed this one accidentally several times and therefore had to restart in the back of the waiting line 6x times…), so if possible: adjust this so that it’s not so likely to accidentally close the chat and having to restart. But as mentioned above: all agents are kind! Appreciated the support
August 29, 2026
Unprompted review
Reply from Lebara NL
Thank you for your detailed review! We’re glad to hear that Armanda and our other agents were kind, respectful and patient. We also appreciate your feedback about the app and chat experience and will take it into account. 😊
The service I received was excellent
The service I received was excellent. My query was resolved sooner than I expected. Vanity and Sharona were professional and showed exceptional customer service.
August 28, 2026
Reply from Lebara NL
Thank you for your wonderful review! We’re happy to hear that Vanity and Sharona resolved your query quickly and provided excellent service. We’ll gladly pass on your compliments to them. 😊
E sim requested
E sim requested, was told within 3 days I will get qr code - nothing happened. Reached out again, was told in 24h I will get it (email was also checked and was fine) - again nothing. Called third time - they said there was some issues but it's now sorted, I will get it next morning. I specifically asked are you sure as I'm calling third time - they reassured me 100% next morning. Wll guess what, nothing again. Called forth time, and agent was even rude! You will have to wait for next week, again 3 working days story. First 3 agents - great but I don't know where was problem. 4-th completely rude, no understanding od situation no apologies nothing.
Yes you can behave like this with customers ib contract - but only ONCE!
Avoid it, Simyo was same / similar price alot quicker to reach, better / same coverage, got e-sim in 10 minutes literally - over app. What kind of "procedures" need to last for 3 damn days for something simple as that?
Edit: resolved directly after complaint.
August 22, 2026
Unprompted review
Reply from Lebara NL
Dear Tomislav,
Thank you for sharing your detailed feedback. We’re sorry for the frustration and repeated delays you experienced with your eSIM request. 😔 We’re glad to hear that the issue was eventually resolved after your complaint. We appreciate your patience and your honest feedback, as it helps us improve our service. 🙏
Kind regards,
Vanity
The Lebara-Team
Reply from Lebara NL
Thank you for your kind review! 😊 We’re happy to hear that you found our service helpful.💙
Appreciation for Excellent Customer Service for Micheal
I would like to express my sincere appreciation for the excellent assistance provided by your customer service executive Micheal regarding my mobile subscription. He was professional, patient, knowledgeable, and very helpful throughout the process. He also explained everything clearly and made sure that my concerns were resolved efficiently. Thank you for providing such outstanding customer service.
August 28, 2026
Reply from Lebara NL
Thank you so much for your wonderful review! 😊 We’re delighted to hear that Michael provided you with professional, patient, and helpful service. We’ll be sure to share your kind words with him. 🌟 We truly appreciate your feedback!
Good good good
August 28, 2026
Reply from Lebara NL
Thank you so much for your great review! 😊 We’re happy to hear you’re satisfied with our service.😍
Lebara top provider
After being a client of Lyca for 15 years, I had an international subscription and always had problems with calling international numbers. Lyca never helped with the problems, so I decided to change my mobile provider to Lebara.
Best decision I ever made, HIGHLY RECOMMENDED LEBARA and I would also advise everyone to change to Lebara if you have a sim only or pre-paid subscription.
CHANGE TODAY.
August 27, 2026
Unprompted review
Reply from Lebara NL
Thank you so much for this amazing review! 😍 We’re delighted to hear that switching to Lebara was such a positive experience for you. It means a lot to us that you highly recommend our service and would encourage others to make the switch as well.😊
Very very good
Very very good , the person was very kind and friendly
August 27, 2026
Unprompted review
Reply from Lebara NL
Thank you so much for your positive review! 😍 We’re happy to hear that you found our service kind and friendly.😊
Really simple !
August 26, 2026
Reply from Lebara NL
We’re happy to hear that everything was simple and easy for you. 💙
Smooth SIM Card Transfer
I reached out to Lebara customer service today for help with my SIM card transfer. The agent, Sharona, was friendly and patient, and she helped resolve my issue smoothly.
August 26, 2026
Unprompted review
Reply from Lebara NL
We’re delighted to hear that Sharona was friendly and patient and that she was able to smoothly resolve your SIM card transfer issue. We’ll be sure to pass your kind words on to Sharona! 💙
Awful awful awful
Awful awful awful. Fine when everything works but I’ve had a connection problem for 2 months. Hours and hours on the phone to them. Made two complaints and heard nothing back. They have still never made contact with me. Apparently they have no chain of command, just phone assistants existing in the entire company! I am paying for a service I am not receiving. Ombudsman next stop!
As an update, I emailed them as requested. Got one reply to explain details again. NOTHING since.
July 21, 2026
Reply from Lebara NL
Dear Kim,
Thank you for sharing your experience. We’re very sorry to hear that you have been experiencing connection problems for two months and that, despite multiple calls and complaints, you have not received the follow-up you expected. We understand how frustrating this is, especially while paying for a service you are unable to use properly.
This is not the experience we want to provide. Please contact us at trustpilotnl@lebara.com with your phone number and reference number 595, so we can review your case and assist you further.
Kind regards,
Jediael
The Lebara Team
Reply from Lebara NL
Thank you for your positive review! 😊 We’re happy to hear that you’re satisfied with our service.🥰
I'm not entirely satisfied because…
I'm not entirely satisfied because after paying the first invoice I was supposed to receive a free phone, but unfortunately I didn't receive it.
July 21, 2026
Reply from Lebara NL
We’re sorry to hear that you haven’t received the free phone you were expecting after paying your first invoice.
We’d be happy to look into this for you and check what may have happened with your promotion. Please contact us via our website or social media so we can check your details and help you further. 💙
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