My phone was out of use for a week, so I really appreciated Mohammed’s help in switching my eSIM to a physical SIM. He was very patient and explained everything clearly, making the whole process smoot... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
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After having difficulty with different agents changing my SIM card to eSim, keeping my number, being told different things I finally got Jaber. Jaber was exceptional, he was very clear, knew what ne... See more
Company replied
the support and their Database are not in sync - I have call more then 10 times and wait for more than a month but no solution, finally had to change the number.
Company replied
Lyca Mobile has the worst customer service I have ever experienced. My number was non-functional for 10+ days affecting his banking and work. They kept us on hold for hours across multiple days,... See more
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Company details
Written by the company
The world's largest international mobile virtual network operator with over 16 million customers and a new customer joining every two seconds. Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 23 countries. We are now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly that help people stay in touch across borders. Lycamobile is also available in Australia, Austria, Belgium, Denmark, France, Germany, Hong Kong, Ireland, Italy, Macedonia , Netherlands, Norway, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, Tunisia, Ukraine and the UK.
Contact info
24 Commerce St., 07102, Newark, United States
- 1-866-277-3221
- lycamobile.us
2.9
Average
9K reviews
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1-Star Review – 6 Days Without Service, No Resolution
I’ve been with Lyca Mobile for over 5 years, but my recent experience has been terrible.
I attempted to upgrade to eSIM, but their website kept crashing. It took days just to get the QR code, and when I finally did, it wouldn’t activate — showing my service as “suspended” even though it wasn’t.
I renewed my plan (which itself took hours due to website issues), but the eSIM still didn’t work.
Customer service was no help:
• Kept telling me to “try again later”
• Then said their system was down
• On day 6, I was put on hold for 4 hours with no response
My line was offline for nearly a week. I missed important calls and couldn’t even access my bank due to verification codes not coming through.
This has disrupted both my life and my business. I now have to get a new number and update it everywhere.
Avoid Lyca Mobile. Extremely unreliable service and poor support.
March 20, 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Kass,
We’re very sorry to hear about your recent experience, especially after being with us for such a long time.
We understand how frustrating it must have been to face issues with the eSIM upgrade, service interruption, and delays in support. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience caused.
We would like to review your case in detail, including the eSIM activation and service status, to understand what went wrong and assist you accordingly.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
Horrible experience
LycaMobile made a simple number porting process extremely difficult and disruptive.
After requiring multiple steps including a SIM upgrade and verification, they delayed providing my account details and ignored my email request. When they finally released my account number and PIN, my line was immediately deactivated.
The result? My number is now inactive on both networks, and my business contacts cannot reach me. This is unacceptable for a critical business line.
Verizon attempted multiple times to resolve the issue, but LycaMobile was uncooperative.
Customers should not lose service or access to their number simply for trying to switch carriers. This experience has been frustrating, disruptive, and completely avoidable.
March 19, 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Alex,
We are sorry to hear about your experience and understand you faced SIM swap issue and port out issue.
We would like to investigate this matter, please share the Lyca mobile number and email address used to contact us once we receive details , we will communicate the resolution directly to you via email from trustpilotreview@lycamobile.com
Best Regards,
Lyca Mobile Trust Pilot Team
Quick setup which is easy and intuitive…
Quick setup which is easy and intuitive as well as secured.
March 17, 2026
Reply from Lyca Mobile USA
Dear Customer,
We are happy to hear that the setup was quick, easy, intuitive, and secure for you. Thank you for your positive feedback !
Regards,
Lyca Mobile Trustpilot Team
Ninia 30168 did an excellent job
Ninia 30168 did an excellent job, and I’m completely satisfied with her work.
February 9, 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Jessica
We're happy to hear that you're completely satisfied with the excellent job that was done. Thank you for sharing your positive experience!
Best Regards,
Lyca Mobile Trust Pilot Team
Customer service is horrible
Customer service is horrible! wait time of 3 hrs every single you call! Each of the representatives provide different answers and are not even trained to provide uniform answers. Understanding some of their fake accents are next to impossible. Have called 4 days in a row and still do not have my phone on their network.
March 16, 2026
Reply from Lyca Mobile USA
Dear Manjula,
Thank you for sharing your feedback and for providing your email ID and transaction ID.
We sincerely apologize for the inconvenience you have experienced, including the long wait times, inconsistent information, and the difficulty in getting your phone connected to the network. We understand how frustrating this must have been for you.
We will review your case in detail using the information provided and investigate the issue further. We will reach out to you via email with an update and assist you in resolving this matter as quickly as possible.
Thank you for your patience and understanding.
Best Regards,
LycaMobile Trustpilot Team
I would like to thank Lyca Mobile…
I would like to thank Lyca Mobile representative Pugazhenthi Deepak for his all help in SIM Swap process. His support has been great help in restoring my mobile services. Thank you Mr. Pugazhenthi for your professionalism, and commitment to resolve the issue.
March 18, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Deepak,
We are happy to hear that the SIM swap process went smoothly. We appreciate you acknowledging the support you received. It is great to know the assistance was helpful in restoring your mobile services. Thank you for your positive feedback.
Regards,
LycaMobile Trustpilot Team.
I hated the service they told they will…
I hated the service they told they will redirect me to another one and I waited almost 2hr on one call and then tried reaching out again and had to wait more than 40min each time but no response from them I have to swap my sim and don't have any other alternatives for this.there no proper support for the customer and also the app which doesn't work when you are out of balance and loggin to recharge it will not loggin because you don't have any plan active on the sim i have this service.
March 18, 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Archana,
Thank you for bringing this matter to our attention. We are sorry to hear about the swap issue and would like to assist you in resolving it as quickly as possible.
At Lycamobile, this is certainly not the level of service we aim to provide. Long wait times, being placed on hold without resolution.
We would like to investigate this further and assist you. Please contact us via private message or email at trustpilotreview@lycamobile.com with your Lyca Mobile number and an alternate contact number so that we will call back and assist.
Best Regards,
Lyca Mobile Trust Pilot Team
Most Unethical Business Practices
Subject: Formal Escalation – Service Failure, Loss of Business, and Demand for Immediate Resolution and Compensation
To Lyca Mobile Customer Relations,
This letter serves as a formal escalation regarding a serious, ongoing, and unresolved service failure associated with my Lyca Mobile account.
I ported my phone number from T-Mobile to Lyca Mobile on February 9, 2025, and I am currently without a functioning phone number. My phone number is essential to my business operations, and I have now been without service for 10 consecutive days.
During this time, I have spent approximately 6 hours per day on hold and in repeated calls with both customer service and technical support. Despite numerous assurances from your representatives that the issue would be resolved, no resolution has been provided.
This is not a professional business operation. The experience reflects a complete lack of accountability, structure, and customer care. Customers are being run in circles without answers, without solutions, and without respect for their time or livelihood.
Furthermore, I have been made aware that multiple customers are reporting that the QR codes provided by Lyca Mobile are not functioning, which points to a broader systemic failure that is impacting numerous users—not just an isolated case.
It must also be clearly stated:
A customer’s phone number is their personal property.
By failing to activate service, withholding access, and not providing the necessary PIN to port out, Lyca Mobile is effectively preventing customers from accessing or transferring their own property. This is unacceptable and raises serious legal concerns.
Your company is engaging in a pattern of behavior in which customers are:
• Repeatedly transferred without resolution
• Given false assurances
• Forced to spend excessive time attempting to fix issues
• Left without service while continuing to incur financial losses
This amounts to customers being run in circles while Lyca Mobile provides no meaningful customer support or resolution, resulting in significant loss of time and money at the customer’s expense.
As a direct result of this failure, I have experienced:
• Complete inability to conduct business via phone
• Loss of client communication and opportunities
• Significant disruption to my business operations
• Financial losses totaling thousands of dollars
• Extensive personal time wasted attempting to resolve this issue
At this stage, this is no longer a simple service issue—it is a failure of business practices and customer responsibility.
I am formally demanding the following:
Immediate activation and full restoration of my phone number and service
Provision of my account number and port-out PIN without delay so I may transfer to another carrier if desired
Financial compensation or account credit reflecting the full duration of service outage and business losses incurred
A formal written explanation for the ongoing failure to resolve this issue
Immediate investigation and resolution of the non-functioning QR code issue affecting multiple customers
If this matter is not resolved immediately, I will be proceeding with the following actions:
• Filing formal complaints with federal regulatory agencies
• Pursuing all available legal remedies
• Participating in and supporting a class action lawsuit against Lyca Mobile for ongoing customer harm and deceptive practices
I expect immediate action. I also expect to either have my number fully functional as originally ported from T-Mobile, or to be provided the necessary information to transfer it elsewhere without further delay.
This situation has already caused substantial financial and professional harm. Any further delay will only increase liability.
Please confirm receipt of this complaint and provide a definitive resolution timeline within 24 hours.
RS K.Kumar
March 6, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Customer,
Thank you for sharing your feedback with us. We are sorry to hear you are facing multiple issues.
Based on the details available, we have successfully identified your case and forwarded it to our internal team for further investigation and resolution.
We are currently reviewing the matter, and we will communicate the outcome directly to you via email from trustpilotreview@lycamobile.com
Please be assured that we are actively working to resolve your concern and will keep you informed as soon as we have further information.
Thank you for your patience and understanding.
Best Regards,
Lyca Mobile Trust Pilot Team
This has been the worst mobile service…
This has been the worst mobile service experience I’ve ever had.
I can’t log in to my account, I can’t top up my balance, and I can’t use the service at all. The website doesn’t work properly, the app doesn’t work, and customer support is not helpful. Because of this, my phone service is basically unusable.
I would not recommend Lyca Mobile to anyone!!!
March 18, 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Oleksandr,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue with account login you experienced with Lyca Mobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your Lyca Mobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your Lyca Mobile Mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
Lyca Mobile Trust Pilot Team
This company started good but now they…
This company started good but now they are the cheapest fraud in Mobile network. With an active plan, you cannot make use of your international credit. Your own money you added in your account, cannot call your loved ones. No one in the entire company can fix the issue. They will give you the turn around until you quit. I have almost $20 international credit, yet I can't call. Message received.. insufficient funds' I cancelled my plan and auto renewal, immediately they took the international credit. My own money, not bonus. Is this right? In modern day?
March 14, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue you experienced in the calls with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trust Pilot Team
Very disappointing service
I’ve been trying to reach customer care (612, 866-277-3221) and have spent hours on online live chat just to get assistance with an eSIM swap. After 15 days of repeated attempts, I finally managed to speak with an agent, who said they would transfer my call to the appropriate department, but the transfer never happened.
The issue remains unresolved to this day. This has been a very disappointing experience with extremely poor support and lack of follow-through.
March 16, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Shaji,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue you experienced with eSIM swap with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trust Pilot Team
SCAMMERS They changed my e-sim card and…
They changed my e-sim card and everything stopped working. I purchased a 12 month prepaid plan, but they gave my number to somebody else. My account stopped working for 2 months, and now it shows that they are charging me 2 times every month. They have tried to charge my Credit Card even though I paid them for a full year.
Largest scam ever. AVOID, AVOID, AVOID
January 9, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Customer
Thank you for taking the time to share your feedback. We are sorry to hear about the Sim is not working with Lycamobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your Lyca Mobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your Lycamobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
Lyca Mobile Trust Pilot Team
I'm being charged $51 every month since…
I'm being charged $51 every month since June. I don't remember purchasing a cell phone plan from them in June. Their cs won't tell me what this charge is. They keep asking for my Lycamobile number but I don't have one currently. Their cs is useless.
March 17, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Noah,
Thank you for taking the time to share your feedback. We are sorry to hear about the billing issue with Lycamobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your Lyca Mobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your Lycamobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
Lyca Mobile Trust Pilot Team
I would put 0 star if the option was…
Update - My issue with Lyca was solved by Sailendran Balasubramanian within less than 24 hours after posting the review below. Thank you Sailendran, you deserve all the stars you can get, and I sure hope you get a raise for all your good work. Now I'm waiting for my next CC statement to check out the fact (with my fingers crossed)...
---------------------------
I would put 0 star if the option was available. Terrible and incompetent customer service. I used Lyca for a month while visiting Australia. I stopped using the service on December 9, 2025 upon my departure and threw away the sim card. My CC has been charged monthly ever since. I'm in a different country now, trying to cancel my account. I cannot access my account online because I don't remember my phone number (you would think Lyca would offer an alternate way to recover access to the account like email address or birthdate but oh no, that would actually be efficient) and I cannot make long distance calls from where I am located now. I've been dealing with a level of incompetency that beats everything I've seen before and of course the problem is still not solved. The last email I received from Customer service advised me to just wait for the account to cancel by itself, which is supposed to happen after 120 days of inactivity. According to reviews I've read, that is simply not true. I cannot believe for one second that with all the information I sent (bank statement, birthdate, first and last digits of my CC) my Lyca account cannot be located and deactivated. It's either incredible incompetency or great dishonesty.
March 3, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Sylvie,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your Order number or Transaction number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Updated Response:
Thank you for your valuable feedback and a kind gesture. If you face any more issue, please feel free to reach out to us so that we will look into the issue
Best Regards,
LycaMobile Trust Pilot Team
Literally had to wait 30 minutes to pay…
Literally had to wait 30 minutes to pay for a plan. They need to navigate their web page in a more efficient manner.
March 16, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Phose,
Thank you for taking the time to share your feedback. We are sorry to hear that you experienced a delay while trying to complete your payment on the Lycamobile website.
We understand how frustrating this must have been and sincerely apologize for the inconvenience caused. Please be assured that we will take this as feedback and share it with the relevant team to help improve the website experience.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time.
If you need any further assistance, please feel free to contact us. We are here to help.
Regards,
LycaMobile Trustpilot Team
got the card which does not work
got the card which does not work
typical american scam reflects the state of the country -replayed to my feedback by lying more !??OMG ..what link?-to your commercial page ?-can't get help there.. link does not work-more lies ..sad scammers
March 17, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Alexander,
Thank you for sharing your feedback. We are sorry to hear that the SIM card you received is not working and understand how disappointing this experience must be.
To help us look into this for you, kindly share your LycaMobile number and the email address linked to your account so that we will investigate and assist you further.
Alternatively, you can email us at trustpilotreview@lycamobile.com with your details.
We will be happy to assist you further.
Regards,
LycaMobile Trustpilot Team
Worst Customer Service ever experienced
Last week I tried to perform the SIM upgrade. However, since then my phone has gone into SOS. I received an eSIM QR code over email to install it. Once I scan that, I see an error saying "SIM activation failed". Since then I have been calling customer service without any help. I am not able to login to my online portal as I am not able to receive OTP on my phone. Moreover, I am not even able to login using my password. If I try to reset the password, most of the time it shows an unknown error message. Only a few times I saw Password Reset Successful and a message said a temporary password was sent to my phone as SMS. However, as I mentioned above, I am not able to receive any SMS on my phone. There is no way I am able to get the temporary password on my email. I am just frustrated and want to get out of LycaMobile.
I am moving to US Mobile and raised a request to port my number from Lycamobile to US Mobile, however that process is still not completed. I provided my account number and pin without any success yet.
Please approve the porting request.
Here are all details you would be needing
Mobile number: 8584059003
Account number - 20099703257
Port Order Number (PON): 6214026075275296
Please approve this porting request as soon as possible.
Can you please help getting my account number and pin?
I am not receiving any email from lycamobile and my phone's OTP is not working.
Please share my account number and pin here.
Lyca mobile number is 8584059003
March 12, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Asuthosh,
Thank you for sharing your feedback with us. We are sorry to hear about the port out issue experienced and appreciate the opportunity to assist you.
Based on the details available, we have successfully identified your case and forwarded it to our internal team for further investigation and resolution.
Our team is currently reviewing the matter, and once we receive an update, we will communicate the outcome directly to you via email from trustpilotreview@lycamobile.com
Please be assured that we are actively working to resolve your concern and will keep you informed as soon as we have further information.
Thank you for your patience and understanding.
Updated Response:
As per your request and the conversation on the email, the number has successfully ported out.
Best Regards,
LycaMobile Trust Pilot Team
Ninia 30168 is very good and I am fully…
Ninia 30168 is very good and I am fully satisfied with her work.
March 16, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Robi,
We are happy to hear that you are satisfied with the work that was completed. Thank you for sharing your positive experience with us!
Regards,
Lyca Mobile Trustpilot
If I could give 0 star I would
If I could give 0 star I would. I have been trying to transfer out to join a family plan and their customer service doesn't even respond. I have waited at least an hour each time I called and got no response. Now, they have a blocking system that doesn't let any call from a Lycamobile number to pass through to their given customer service number. I have verified this by making one of my friends call them from a different number from another provider. Absolutely horrible and mentally exhausting! Would not recommend to anyone because You'll be stuck if you try to get any kind of service. Moreover, they are forcing you to choose eSIM and can disrupt or stop providing SIM services anytime.
Do not take Lycamobile if you want to save time.
March 14, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Prarthana,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Update: We have shared the details via email to you and please check and respond back to us we will resolve the issue as soon as possible
Best Regards,
LycaMobile Trust Pilot Team
worst customer support team (never buy lyca mobile)
I see that Lyca Mobile replies to many customers here on Trustpilot, but I have not received any response to my emails, and I have also been unable to reach customer service by phone. I have been trying to contact your team since Friday to obtain my transfer (port-out) PIN so that I can move my number to another carrier.
My phone number is 409-256-2685.
Account number: 2026-9802-319.
Please assist me in providing the transfer PIN so I can complete the porting process. I would appreciate your prompt response.
March 15, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Customer
Thank you for sharing your feedback with us. We are sorry to hear about the issue you experienced and appreciate the opportunity to assist you.
Based on the details available, we have successfully identified your case and forwarded it to our internal team for further investigation and resolution.
Our team is currently reviewing the matter, and once we receive an update, we will communicate the outcome directly to you via email from trustpilotreview@lycamobile.com
Please be assured that we are actively working to resolve your concern and will keep you informed as soon as we have further information.
Thank you for your patience and understanding.
Best Regards,
LycaMobile Trust Pilot Team
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