My phone was out of use for a week, so I really appreciated Mohammed’s help in switching my eSIM to a physical SIM. He was very patient and explained everything clearly, making the whole process smoot... See more
Company replied
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Review summary
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After having difficulty with different agents changing my SIM card to eSim, keeping my number, being told different things I finally got Jaber. Jaber was exceptional, he was very clear, knew what ne... See more
Company replied
the support and their Database are not in sync - I have call more then 10 times and wait for more than a month but no solution, finally had to change the number.
Company replied
Lyca Mobile has the worst customer service I have ever experienced. My number was non-functional for 10+ days affecting his banking and work. They kept us on hold for hours across multiple days,... See more
Company replied
Company details
Written by the company
The world's largest international mobile virtual network operator with over 16 million customers and a new customer joining every two seconds. Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 23 countries. We are now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly that help people stay in touch across borders. Lycamobile is also available in Australia, Austria, Belgium, Denmark, France, Germany, Hong Kong, Ireland, Italy, Macedonia , Netherlands, Norway, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, Tunisia, Ukraine and the UK.
Contact info
24 Commerce St., 07102, Newark, United States
- 1-866-277-3221
- lycamobile.us
2.9
Average
9K reviews
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Sometime I feel like is this fraud…
Sometime I feel like is this fraud company as they simply enable auto renewal by themself and deduct money and they never to respond for refunds . 2 times they did the same and ate my 50$.
March 1, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Madhu,
We are sorry to hear about your experience and understand how concerning this must be, especially regarding unexpected charges and difficulty obtaining a refund.
Lyca Mobile plans are set to auto-renew by default to prevent service interruptions. The card used for the initial purchase will also be used for future renewals. However, customers can modify the renewal settings at any time by logging into their Lyca Mobile account.
Regarding the refund not being received, we will investigate and get back to you. For further assistance, please email us at trustpilotreview@lycamobile.com
Best Regards,
Lyca Mobile Trust Pilot Team
Excellent signal
March 28, 2026
Reply from Lyca Mobile USA
Dear Jesus,
Thank you for your great feedback! We're delighted to hear you're enjoying an excellent signal. Your support means a lot to us, and we’re committed to keeping your experience seamless.
Best Regards,
Lyca Mobile Trust Pilot Team
Worst Mobile Company (LYCA MOBILE)
I am just tired to call their customer service first of all they do not answer the phone, after waiting an hour they answer and still do not resolve the issue my phone has No Service since 10 days and I am trying to port in my number to a different carrier and need the account number luckily I get hold representative and they are saying we will email my account number within 24 hours as I cannot get the SMS because of NO SERVICE its over 24 hours and still didn’t get account number is Lyca mobile is some kind of scamming consumer I request others please do not go with Lyca mobile try instead different carrier. First of all Lyca mobile is not a carrier company this stupid company is using AT&T network.
March 28, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Customer,
We are sorry to know that you are unable to use the services and wants port out but did not received account number.
Please provide your Lyca Mobile number, email address, and an alternate contact number so that we can call you back and assist in resolving the issue.
For further assistance, please feel free to reply to trustpilotreview@lycamobile.com
Best Regards,
Lyca Mobile Trust Pilot Team
My issue with eSIM upgrade is resolved now
My issue with eSIM upgrade is successful. Niana supported with patience and guided with right steps.
March 29, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Kumar Arnepalli,
We're happy to hear that your eSIM upgrade was successful. We appreciate you mentioning the support you received and are grateful for your positive feedback.
Best Regards,
Lyca Mobile Trust Pilot Team
Great process on SIM upgrade.. i loved it with clear self-serve steps
Great process on SIM upgrade.. i loved it with clear self-serve steps.. great service from LYCA.. i have been using it almost three years now.
March 28, 2026
Reply from Lyca Mobile USA
Dear Customer,
We are happy to hear that you found the SIM upgrade process great with clear self-serve steps. We appreciate your feedback and are grateful for your three years of loyalty!
Regards,
Lyca Mobile Trustpilot Team
E-Sim Does Not Work. Fraud Case Launched
Beware! Products do not work! Crooks and thieves! Bought their eSIM on 23 March and five days later unable to activate! Nobody answers their phones and I have been unable to get hold of anyone for last five days! Please refund my money ASAP! I have brought a fraud case with the bank. My order number MFST0001677598! Refund me NOW!!!
March 23, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Customer,
We are sorry to hear about your experience and understand how frustrating and concerning this must be, especially after being unable to activate your eSIM.
This is certainly not the experience we aim to provide, and we will assist you with this concern.
Please provide the order confirmation email and SIM number so that we can review the details and get back to you as soon as possible. For further assistance, please feel free to reply to trustpilotreview@lycamobile.com
Best Regards,
Lyca Mobile Trust Pilot Team
TitleNo Response for Over 7 Days – Cannot Make Calls
I have been trying to contact Lyca Mobile support since March 21 regarding a serious issue with my SIM card.
My Lyca number (partially hidden for privacy): +1 213****6889
While roaming in China, I can receive calls and SMS, but I cannot make any outgoing calls at all.
I have sent multiple emails and follow-ups, including a formal complaint, but I have only received automated replies with no real assistance.
This level of customer support is unacceptable. There has been no effort to resolve my issue or even provide a clear explanation.
I strongly advise others to be cautious when relying on Lyca Mobile for international roaming.
I expect Lyca Mobile to respond and address this issue immediately.
March 28, 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Henry,
Thank you for taking the time to share your feedback. We are sorry to hear about the network issue you experienced with Lyca Mobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your Lyca Mobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent to the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your Lyca Mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
Lyca Mobile Trust Pilot Team
I tried to convert my physical Sim to esim
I tried to convert my physical SIM to an eSIM to use in a new phone, but they gave me a new phone number on my new phone. I am trying to get in touch with customer service to let me use my old phone number on my new phone with an eSIM option. I've been trying to talk to them, and they put me on hold for four hours every day for the last seven days, but they can't connect me to an agent. They say, "We will connect you in 3 to 7 minutes or 10 minutes," but they put me on hold for three or four hours until I fall asleep. Pay more money and get a better network than Lyca, who doesn't value your time. They should at least have an option where, because the line is longer, they will call you back when they are free. But they don't do that either. Worst network and worst customer service in my life. Ref# 111210112
March 27, 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Santhosh,
We are sorry to hear about your experience and understand how frustrating this must be, especially after spending so much time trying to reach support and still not getting your issue resolved. We will assist with this concern.
Upon checking the details, we can confirm that the SIM swap has been completed successfully. Please dial *613# to check your Lyca Mobile number and *619# to view your plan allowances.
For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Best Regards,
LycaMobile Trust Pilot Team
The worst of all
The worst of all. Exceptionally rude customer support, puts you on hold for over 2 hours and in the end, queries don’t get resolved.
March 8, 2026
Reply from Lyca Mobile USA
Dear Geenah,
We are truly sorry to hear about your experience and completely understand the inconvenience this has caused. This is not the level of service we want for our customers, and we genuinely want to make it right.
We have escalated your case to the relevant team, who will take the necessary actions to ensure this does not happen again. We have also sent you a personal E-Mail—please check your inbox and respond so we can assist you further and resolve this matter promptly.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Regards,
Lyca Mobile Operations
I have trying to port out my esim
I have trying to port out Myron to another phone but there is absolutely 0 customer service. Even after holding on the phone for more than 3 hours literally no one comes online and this I have been trying from last 5 days continuously. What a shame !!!!!!!
3/28: Still have no call from lycamobile and the problem persists
March 14, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Anil,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue you experienced with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trust Pilot Team
Customer Support Is Effectively Absent
It is extremely difficult to reach customer support. I spent three days trying to get assistance, which is an unacceptable delay. When I finally connected with a representative, the support provided was ineffective and did not resolve my issue. I am very dissatisfied with the service and am considering switching to another carrier.
March 23, 2026
Reply from Lyca Mobile USA
Dear Anna,
We sincerely apologize for the inconvenience you have experienced and appreciate you bringing this matter to our attention.
To ensure your concern is addressed promptly, we will escalate your case to the relevant team, who will take the necessary actions to resolve it. We are committed to assisting you throughout this process.
To help us investigate and resolve the issue more effectively, could you please provide a detailed description of the problem. You can share the information directly with us via E-Mail at trustpilotreview@lycamobile.com
Regards,
Lyca Mobile Trustpilot Team
worst customer service
worst customer service, they simply don't respond to your questions!
----
Update1, I'm finally able to contact a human from Lyca side.
March 24, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Mahmoud,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue you experienced with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trust Pilot Team
Worst customer service ever
Worst customer service ever! Rude support!
March 22, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Solomiya,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue you experienced with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trust Pilot Team
Horrible
Horrible! Never ever get this carrier! They will never allow you to transfer to another one in case if you need. Also the communication is another big issue. Stay away!
March 23, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Marilia,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue you experienced with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trust Pilot Team
Disgusting service
Disgusting service. I just paid for $15 plan because my plan expired. I still cannot make calls. I tried getting help up but I couldn't get a hold of a human..the lia stupid robot doesn't help..keep going down I will find another service that treats their paying customers better.
Update : I am able to make calls now. Thank you. Changing the one star rating to 3 stars coz I am still unhappy the way I was treated. Please don't use AI agents to replace humans. What a human can do can never be done with AI.
March 27 2026 I called the customer care. One person "Azeez" verified me with otp and asked me personal details like DOB. Anothe person verified using email and that was it. Please confirm that the customer care needs access to my personal details and that they won't misuse it.
March 21, 2026
Reply from Lyca Mobile USA
Dear Rucha,
Thank you for sharing your feedback with us.
We are truly sorry to hear about your experience, especially after renewing your $15 plan and still being unable to make calls. We understand how frustrating it must be to not receive the support you need and to have difficulty reaching a live agent.
As you have shared your email ID and order ID, we have located your account and will review the issue in detail. We will be contacting you shortly via email from trustpilotreview@lycamobile.com to assist you further and ensure this is resolved as quickly as possible.
We sincerely apologize for the inconvenience caused and appreciate your patience.
Update : Issue Resolved
Regards,
LycaMobile Trustpilot Team
Absolutely carried me
Absolutely carried me. I am on a budget and saw a 8GB UNTL talk + txt for $5 and at first I thought, there must be a catch, so I took a breath and accepted defeat, but then, it actually worked. I broke my iPhone and have to use a backup phone, and activated it with lyca mobile. I'm even writing this review with lyca mobile right now. Lyca Mobile even provided fast speeds since it runs of the ATT network. Thank you lyca mobile, I will proceed to use your service.
March 13, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Ray,
We are happy to hear that our service carried you through a difficult time. It's great to know the $5 plan met your needs and provided fast speeds on the AT&T network. Thank you for sharing your positive experience!
Regards,
Lyca Mobile Operations
Horrible company
Horrible company. Call customer service wait more than 20 minutes and still noone answer.
March 21, 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Peter,
We are sorry to hear about your experience and apologise for the long wait time.
We would like to assist you with your concern. Please contact us via private message or email at trustpilotreview@lycamobile.com with your Lyca Mobile number and a brief description of the issue. This will help us review your case and get back to you as soon as possible.
Best Regards,
Lyca Mobile Trust Pilot Team
Need Urgent Help (Regarding Previous Review)
Hi, I have already shared all my details via your trustpilot email as requested, but I have not received any response yet.
The callback number I provided belongs to my colleague, and they may be busy and most probably I could miss the call.
So I kindly request you to please check my email and share my account number and port-out PIN directly via email as soon as possible. I will be available on email at all times.
This is urgent, please assist as soon as possible. I have been behind this issue since almost 2 weeks and i am waiting for resolution. Please help me with it .
If you people cannot resolve such small issues and keep your customers waiting from 2 weeks then I really feel you guys are just a big scam company which does not even care for their customers. It is just Ridiculous.
Once again am saying Please send account no and port-out pin to my email ASAP thank you. If i dont get my information I will be forced to escalate this further through formal complaints starting Tuesday(24 March). I hope it will be resolved before that. Waiting for my account number and port out pin.
March 18, 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Ganesh,
Thank you for sharing your feedback with us. We are sorry to hear about the issue you experienced and appreciate the opportunity to assist you.
Based on the details available, we have successfully identified your case and forwarded it to our internal team for further investigation and resolution.
We are currently reviewing the matter, and once we receive an update, we will communicate the outcome directly to you via email from trustpilotreview@lycamobile.com
Please be assured that we are actively working to resolve your concern and will keep you informed as soon as we have further information.
Thank you for your patience and understanding.
Best Regards,
Lyca Mobile Trust Pilot Team
SCAM & FRAUDS
I hate this company! I hope you lose every customer you ripped off! 6 years of being a customer and you won’t even send me my account number all because your useless E-SIM UPGRADE! You just want to leave us hanging! My phone is unlocked and you lied and said the reason my phone is not taking the upgrade is because I owe on my phone! Really? So when I bought and paid for my iPhone and got a new esim From LYCAMOBILE last year how come it was successful? How come the mysterious balance didn’t reject that sim? LIARS‼️
Lie after lie! Delay after Delay! On hold for over an HOUR! Everytime you call on hold over an hour like customers have time for that! If you prefer a company who has turned into a FRAUD AND SCAM ARTIST network provider then come here! POOR. CUSTOMER SERVICE ‼️. A bunch of illiterates‼️
GO TO T-MOBILE AND THEY WILL FIX YOIR ISSUE IN LESS THAN 15 MINUTE! Leave this JOKE OF A CELL PHONE COMPANY IN THE TRASH BIN WHERE THEY BELONG‼️ USELESS‼️ You don’t even deserve 1 damn star! POS‼️. TRASH‼️ INCOMPETENCE TO THE HIGHEST ORDER‼️ REPORT THESE SCAM AMD FRAUD ARTIST TO THE BBB‼️ SHUT THEM DOWN‼️
March 11, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue you experienced with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trust Pilot Team
Where the hell is the sim swap team
Where the hell is the sim swap team
I am stuck with endless loop of eSim swap from lycamobile.
First they sent me a text message to upgrade my sim. I upgraded, and ever since that my calls and text messages are not working. Whenever I call them they take 15-20 mins to answer. After that they put me into a sim swap team, which taken 2-3 hours hold and then gets disconnected. I asked for account number and pin to port out, they can give that only through text which I cant receive.
So in summary I have lost my number because of this joker company.
Issue is still not resolved as on 3/30, and they are not ready to give my account and pin to port out. Such a bad experience. 17 days without phone services, and still paying.
March 13, 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Preeti,
Thank you for sharing your feedback with us. We are sorry to hear about the issue with sim swap you experienced and appreciate the opportunity to assist you.
We have successfully identified your case and forwarded it to our internal team for further investigation and resolution.
We are currently reviewing the matter, and once we receive an update, we will communicate the outcome directly to you via email from trustpilotreview@lycamobile.com
Please be assured that we are actively working to resolve your concern and will keep you informed as soon as we have further information.
Thank you for your patience and understanding.
Best Regards,
Lyca Mobile Trust Pilot Team
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