My phone was out of use for a week, so I really appreciated Mohammed’s help in switching my eSIM to a physical SIM. He was very patient and explained everything clearly, making the whole process smoot... See more
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After having difficulty with different agents changing my SIM card to eSim, keeping my number, being told different things I finally got Jaber. Jaber was exceptional, he was very clear, knew what ne... See more
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the support and their Database are not in sync - I have call more then 10 times and wait for more than a month but no solution, finally had to change the number.
Company replied
Lyca Mobile has the worst customer service I have ever experienced. My number was non-functional for 10+ days affecting his banking and work. They kept us on hold for hours across multiple days,... See more
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Company details
Written by the company
The world's largest international mobile virtual network operator with over 16 million customers and a new customer joining every two seconds. Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 23 countries. We are now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly that help people stay in touch across borders. Lycamobile is also available in Australia, Austria, Belgium, Denmark, France, Germany, Hong Kong, Ireland, Italy, Macedonia , Netherlands, Norway, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, Tunisia, Ukraine and the UK.
Contact info
24 Commerce St., 07102, Newark, United States
- 1-866-277-3221
- lycamobile.us
2.9
Average
9K reviews
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I wish you were worth suing
I wish you were worth suing.
Lycamobile US is a masterclass in how to trap customers in a billing loop while providing zero technical or human support.
I purchased two numbers in February 2026. When I decided I no longer needed the service, I attempted to cancel the auto-renewal. That is when the nightmare began. Every single one of their "automated" systems is broken:
- USSD code (190#) failed with "Unknown Error."
- The Web Portal refused to load the Renewal Manager page.
- Login was impossible because their system failed to send OTP codes to the numbers.
- Password recovery failed because the account profile was riddled with clerical errors (placeholder names/birthdates) that I couldn't even edit.
Despite my documented attempts to cancel BEFORE the billing date, they charged my Apple Wallet $21.00 ($10.50 per line). To make matters worse, their web portal claims "no payment methods are stored," yet they clearly have a "ghost" connection to my Apple Pay that they use to pull money without my consent.
The "Customer Support" is a joke. They claim a 5–7 day response time but took 32 days to address my case. They intentionally stall—waiting until the plan "expires" so they can claim they "cannot issue a refund for expired plans." This is a blatant attempt to keep stolen funds by using their own internal delays as an excuse.
I have provided ICCIDs, PUKs, and official bank PDFs, and they continue to ask for the same information repeatedly to avoid processing a simple refund.
Pros: seems to be cheap (crap no).
Cons: Broken website, broken USSD codes, non-existent customer service, and predatory "expired plan" refund policies.
Save your money and your sanity. Go with a reputable carrier. Or use one-time banking cards. I am now forced to file a formal chargeback with my bank and a complaint with consumer protection authorities to get my money back.
April 14, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Witalij,
We are really sorry to hear about your experience and understand how frustrating this situation must be. We sincerely apologise for the issues you faced with cancellation, billing, and the delay in support. We’d like to review your case in detail, including the charges and previous requests, to ensure this is addressed appropriately. Please share your registered details and any reference IDs, and we will prioritise your case and assist you further.
Regards,
Lyca Mobile Trustpilot Team
Very very poor network and service if…
Very very poor network and service if you use your data often dont use lyca
April 13, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Nabeel,
We are sorry to hear about your experience with the network and service. We’d like to check the network performance in your area and assist you further,
UPDATE-We’ve requested additional details but haven’t received a response yet. If the issue persists, please share the information trustpilotreview@lycamobile.com so we can assist further.
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com
Lyca mobile is a ripoff company
I wish I can give zero star to Lyca mobile.
They just decided to start charging us for 3 lines. We only have to lines for many years. We called customer service many times which some of them were very rude, but they pretended they didn’t know what we were talking about. Until we called our bank to dispute the third line.
The next thing Lyca mobile did was to block my line. They asked me to pay my bill that was not due so they can unblock my line. It’s been many days now without a phone and they kept promising after 24hours over and over again
People should stay away from Lyca mobile so that they don’t fall victims of these scammers
April 7, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Customer,
We are really sorry to hear about your experience and understand how frustrating this must be, especially being without service. We would like to investigate the issue regarding the additional line, billing, and service suspension. Please share your account details with us, and we’ll look into this as a priority to help resolve it as quickly as possible.
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com
It looks very bad, support is unprofessional and clueless
I have using Lyca mobile US for 3 months and I've got double charges. At the first time they did no respond to my email where I described this problem. This leaded to second double charge.
And then they required me to send the card information via email, the information they already have. I don't feel comfortable sending such sensitive data over email to a random support employee.
Also I spoke to one support staff via phone, and it was like talking to a lawyer or a robot who reads standard (screw you customer) procedures directly on paper. And instead of fixing the issue they said that send second email so they can fix my problem.
UPDATE (next day of writing this review) it's incredible that I will get faster responses to this review that my support emails to Lyca Mobile.
April 10, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Atte,
To assist you further, could you please provide your Lyca Mobile number, registered email address, and payment reference number. This information will help us investigate the issue more effectively and resolve it as quickly as possible.
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com
Very poor service
Very poor service, voicemail doesn't work. You will not receive calls. You will also loose your number
December 31, 2025
Unprompted review
Reply from Lyca Mobile USA
Hi Nishi,
We apologies for the inconvenience caused. From your review, it appears you are experiencing issues receiving calls and voicemail not functioning properly, which can significantly impact usability. Concerns about losing your number are also taken seriously.
This needs to be checked on your account and network settings to identify the cause. Please email us at trustpilotreview@lycamobile.com with your Lyca Mobile number, reference number so that we can investigate and resolve the issue as soon as possible.
Best Regards,
Lyca Mobile Trust Pilot Team
Excellent service
Excellent service. It works in my area and is highly recommended if you don't want fixed-term payment plans.
April 10, 2026
Reply from Lyca Mobile USA
Dear customer,
We are happy to hear that our service works well in your area! We appreciate your recommendation, especially regarding our flexible payment options. Thanks for your feedback!
Regards,
Lyca Mobile Trustpilot
Had a really frustrating experience…
I had a really frustrating experience with Lyca Mobile. The service quality was extremely inconsistent ,calls would drop randomly and data speeds were painfully slow even in areas where coverage should have been fine. Customer support was no help at all, it took forever to get through to someone and when I finally did, they couldn’t resolve my issue.
Trying to get clarification just led to more confusion and wasted time. Overall, it felt unreliable and not worth the money. I wouldn’t recommend it if you need dependable service.
April 9, 2026
Reply from Lyca Mobile USA
Dear Atik,
Thank you for your feedback. We’re really sorry for the inconvenience caused and we understand network issue and customer service agent not helpful is how frustrating this experience must have been for you.
This is not the level of service we aim to provide. Please be assured that we will definitely look into your concern and work towards resolving it.
Kindly check the private message we have sent to your registered email ID so we can assist you further.
We appreciate your patience and support.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Lack of Response Caused Service Loss - Unacceptable Customer Support
This is a highly disappointing and unacceptable experience with LycaMobile.
On March 26, I contacted customer support to clarify a simple billing question regarding my $33 plan with a $7.50 promotional rate. I received only an automated acknowledgment stating that a response would be provided within 5–7 working days.
However, no actual response was ever provided.
Due to this lack of communication, I turned off auto-renewal to avoid the risk of being incorrectly charged. As a direct result, my SIM service was disconnected.
When I later contacted customer service, I was informed that the promotional plan could no longer be restored, and I would need to either pay the full price or purchase a new SIM.
This situation is entirely the result of LycaMobile’s failure to respond within their stated timeframe. A basic customer inquiry was ignored, leading to unnecessary service disruption and inconvenience.
This raises serious concerns about the reliability and accountability of LycaMobile’s customer support.
Based on this experience, I would not consider this service reliable and cannot recommend it to others.
March 26, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Md Khourshed Alam,
I'm really sorry to hear about your experience. I can understand how frustrating this must have been, especially when you reached out with a simple billing question and didn’t get a proper response in time.
This isn’t the experience we want our customers to have, and your feedback genuinely highlights where we need to do better, especially around response times and clearer communication.
I would really like to help get this looked into for you properly. If you’re open to it, please share the Lyca Mobile number and the email address used to contact us so that we can check and get back to you. For further assistance, feel free to reply to trustpilotreview@lycamobile.com.
Best Regards,
Lyca Mobile Trust Pilot Team
I am extremely disappointed with Lyca…
I am extremely disappointed with Lyca Mobile. After upgrading my SIM, I lost my network, and for the past three weeks, customer care has been unresponsive. I’m repeatedly transferred to the SIM swap team, who take hours to respond, and I haven’t even been given my port number to switch to another network. This is unacceptable service—unreliable, frustrating, and completely unprofessional.
April 7, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Krishna,
We are sorry to hear that you are experiencing a serious network coverage issue. At the moment, we do not have sufficient details to investigate this further.
To assist you better, please provide your Lycamobile number, registered email address, and, if you have previously contacted Lycamobile, the reference number of your earlier request. This information will help us investigate the issue more effectively.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Reply from Lyca Mobile USA
Dear thomas,
We appreciate you sharing; we are glad it was easy for you to complete and use.
Regards,
Lyca Mobile Operations
still after almost a month no refund no…
still after almost a month no refund no contact from the customer service -they said thye will get back to me after a week or so ..looks like I have to file chargeback with the bank for a fraud
repeated mails sent to customer service -no response
April 5, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Nicolas,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, E-Mail address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Patient Services by Mohammed
My phone was dead for a week. Really appreciate the help from Mohammed with switching my eSIM to a physical SIM. They were super patient and explained everything clearly, which made the whole process quick and easy. Great service overall!
April 5, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Jack,
We're happy to hear that switching your eSIM to a physical SIM went smoothly! We appreciate you mentioning the patience and clarity provided during the process. Thank you for your positive feedback and for sharing your experience.
Regards,
Lyca Mobile Operations
Custome service does not exists
If there a lower rating , i would have given that. Worst service provider in the market. Never take. If you take their service also be ready to face countless network and service issues. Their customer service is so bad that once you call you have to wait for at least 1 hr on the queue and then someone will respond and say hi, listen to your issue and then will hang up.
April 3, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Manoj,
Thank you for taking the time to share your feedback. We are sorry to hear about the network issue with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trust Pilot Team
I PAID $20 FOR INTERNATIONAL TOP UP…
I PAID $20 FOR INTERNATIONAL TOP UP CREDIT LAST MONTH, I WAS UNABLE TO USE IT TO MAKE CALLS , I CALLED CUSTOMER SERVICE TO REFUND MY MONEY, ITS BEEN A MONTH THEY DID NOT REFUND MY MONEY. LYCAMOBILE IS A BAD COMPANY TO DEAL IT
March 4, 2026
Reply from Lyca Mobile USA
Dear Odunayo,
Thank you for your feedback.
We are sorry to hear that you were unable to use your international top-up credit and that your refund has not been processed yet. We understand how frustrating this must be and sincerely apologize for the inconvenience caused.
As you have already shared your transaction ID and email address, we will review your case in detail and check the status of your refund with priority.
We appreciate your patience and understanding.
Regards,
LycaMobile Trustpilot Team.
Bad Experience with Lyca Mobile
I was a loyal customer of Lyca Mobile, but my experience has been extremely disappointing. Recently, my signal completely disappeared, and I cannot make or receive any calls. I even tried transferring my number, but it’s impossible because nobody can receive calls. Customer service offers no help at all. This is unacceptable—such poor service from a company I trusted for years. I would not recommend Lyca Mobile.
March 20, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Rida,
Thank you for your feedback.
We are sorry to hear about the sudden loss of signal and the difficulty you are facing with making or receiving calls, as well as porting your number. We understand how frustrating this must be, especially as a long-time customer, and we sincerely apologize for the inconvenience caused.
To assist you further and investigate this issue in detail, kindly share your LycaMobile number, registered email address, and any relevant reference details via the secure link sent to your Trustpilot email, or you may contact us at trustpilotreview@lycamobile.com.
Once we receive your details, we will review your case and work towards resolving the issue as quickly as possible.
Regards,
LycaMobile Trustpilot Team.
Been trying to port in for 45 days and…
Been trying to port in for 45 days and I have been having issues and lost incoming calls and out going calls. Requested multiple time to escalate this. I request some one to reach me to help here.
February 9, 2026
Reply from Lyca Mobile USA
Hi Snehal,
Thank you for sharing your feedback with us. We are sorry to hear about the Port in issue you experienced and appreciate the opportunity to assist you.
Based on the details available, we have successfully identified your case and forwarded it to our internal team for further investigation and resolution.
We are currently reviewing the matter, and once we receive an update, we will communicate the outcome directly to you via email from trustpilotreview@lycamobile.com
Please be assured that we are actively working to resolve your concern and will keep you informed as soon as we have further information.
Thank you for your patience and understanding.
Best Regards,
Lyca Mobile Trust Pilot Team
System failure canceled my plan, 9 reps couldn't help, FCC complaint filed
I was on a 9-month $49 High Data Plan (unlimited data + unlimited international calls) paying $12.50/month since January 2026. On March 31, Lyca's auto-payment failed overnight. Despite having $10 account credit and a backup card on file, neither was attempted before my plan was canceled immediately.
Lyca then sent me 11 emails throughout the night saying "your plan is still waiting" with a "Complete your purchase" link — every single link was broken and non-functional. The checkout page showed $0.00 with a disabled button — I literally could not pay even when I tried.
I spoke to 9 different customer support representatives. I requested 4 supervisor callbacks — not one called back. One rep named Priya told me to "switch to a different network." Another disconnected my call while I was speaking. Their Twitter account is suspended. Their Facebook representative Henry confirmed they will not reinstate my promotional plan.
I was forced to buy an inferior $15 plan with only 1GB data just to keep my number alive.
I have now filed a formal FCC complaint (Ticket #8559080). Do not trust Lyca Mobile's auto-renewal system — when it fails, they will not help you.
March 31, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Customer,
Thank you for bringing this matter to our attention. I am truly sorry to hear about your experience, and I sincerely apologize for the inconvenience and frustration caused.
I completely understand how concerning it must have been to have your plan canceled unexpectedly, especially when you had sufficient balance and a backup payment method available. Additionally, the issue with the non-functional payment links and inability to complete the renewal process should not have happened, and we deeply regret this technical failure.
I’m also very sorry to hear about your experience with our support team. Not receiving promised supervisor callbacks, being advised inappropriately, and having your call disconnected is unacceptable and does not reflect the level of service we aim to provide. Your feedback regarding these interactions will be escalated internally for immediate review.
Regarding your previous promotional plan, we understand how important it was to you. While such plans are often system-restricted once expired or canceled, given the circumstances you’ve described, we would like to take a closer look at your case. Please share your account details or contact number so we can escalate this to our senior team for a thorough investigation and explore any possible resolution.
We also acknowledge your FCC complaint and will ensure that your case is reviewed with priority. Our goal is to provide a fair resolution and restore your confidence in our service.
You can also E-Mail us anytime at trustpilotreview@lycamobile.com. We are here to help!
Best Regards,
LycaMobile Trust Pilot Team
Lyca Mobile has the worst customer…
Lyca Mobile has the worst customer service I have ever experienced. My number was non-functional for 10+ days affecting his banking and work. They kept us on hold for hours across multiple days, transferred us repeatedly with zero resolution, and blocked our legal right to port out by creating an impossible OTP loop on a dead number.
What finally worked:
1. Filed FCC complaint at consumercomplaints.fcc.gov — Lyca called us within 24 hours
2. Filed BBB complaint at bbb.org
3. Sent a formal email to AND cc'd Operations Manager
. They called us within 24 hours of filing. If you're struggling — skip their customer service completely and go straight to FCC. That's the only language they understand.
1 star purely because zero isn't an option.
March 31, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to know that you are unable to use the SIM.
Based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your Lyca Mobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your Lyca Mobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
Lyca Mobile Trust Pilot Team
No Network Service After SIM Swap
I received a message from Lycamobile requesting that update my SIM immediately. Using the Lycamobile app, I selected “Complete SIM Swap” and scanned the QR code on March 13, 2026. Since then, I have lost network signal, and my phone only shows “SOS” in the signal bar.
I have contacted customer care multiple times, but my calls are repeatedly transferred between departments, with waiting times of up to 4 hours. I also sent an email to cs@lycamobile .us on March 18, 2026, but have not received any response to date.
On March 31, 2026, I requested ticket be created (Ticket: 111383798). However, my call was again transferred to another department, where I waited for around 3 hours and was asked several questions. In the end, they were unable to verify my details and asked me to call back.
I paid $277 for a year ($33 plan), and I have now been without service for almost 20 days no calls and no messages.
March 11, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Prasanna,
We are sorry to hear about your experience with our services. This is certainly not the experience we aim to provide. We apologise for the prolonged loss of service.
We would like to urgently investigate your case and restore your service as quickly as possible. Please email us at trustpilotreview@lycamobile.com with your alternate contact number so that we can call back and assist.
Best Regards,
Lyca Mobile Trust Pilot Team
Scam. Worst customer service. Fraud
Scam. Do not waste your time and money.
I am having an issue and called their help line the first call went through quickly. They then put me waiting to connect to sim services team and I was on hold for an hour. Frustrating I dropped the call.
Next day I called again and same situation but this time they put me on hold for 2 hours 15 min. To a point I simply dropped the call.
I sent them an email to their helpline expecting a response with in a week and it’s been 10 days now.
March 21, 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Muhammad,
Thank you for bringing this matter to our attention. We are sorry to hear about the issue you experienced and would like to assist you in resolving it as quickly as possible.
To help us review your case in detail, we require a few additional details such as your LycaMobile mobile number, or any relevant reference number linked to your account.
Our team has already contacted you via email from trustpilotreview@lycamobile.com requesting the necessary information.
Please check your inbox and respond to that email with the requested details so we can proceed with the investigation.
You may also choose to securely submit your information using the secure private link which we sent the email ID linked with your Trust Pilot account.
Once we receive the required details, we will promptly review your case and move towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trust Pilot Team
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