Lynton Reviews 

155
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and trainers for their expertise, helpfulness, and supportive approach during training, which builds confidence. Many people also highlight the exceptional customer service, noting the team's professionalism and responsiveness. Reviewers appreciate the quality and performance of the machines, finding them effective, easy to use, and contributing to excellent clinical results and business growth. However, some customers noted significant product reliability issues, experiencing machine breakdowns and malfunctions shortly after purchase. A few others also felt after-sales support was poor, citing unfulfilled promises, slow responses, and a lack of resolution for equipment problems, causing business disruption.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledge, professionalism, and... See more

User experience

Users describe positive interactions with user experience, highlighting the expertise and support received... See more

Service

People report ambiguous experiences with service, with some customers highly impressed by the knowledge,... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with their... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Suki our clinical trainer was fantastic. So helpful and put us all at ease with her expertise and knowledge. Suki is also ready and willing to help and has provided me with so much support and informa... See more

Company replied

Rated 5 out of 5 stars

I have purchased the lynton dynamix machine nearly 18 months ago and it’s been the best choice I’ve ever made! Absolutely over the moon with my laser machine, the results I get are life changing for m... See more

Company replied

Rated 5 out of 5 stars

From my in Clinic practical training, to day to day enquiries, Emma has been brilliant. Whenever I have a question I message Emma and she always responds with expert advice I know I can trust... See more

Company replied

Rated 5 out of 5 stars

I am giving a 5star experience for training with Emma Yarwood and for her continues support. She is very helpful, knowledgeable and is always happy to help.

Company replied


Company details

  1. Medical Equipment Manufacturer

Written by the company

Award-Winning Energy-Based Technology. Trusted Globally. For more than 30 years, clinics, healthcare providers and conservation specialists have trusted Lynton for world-class aesthetic, surgical and conservation technology, backed by award-winning training and support. Born in the Physics Department at The University of Manchester, our technologies are designed to define, renew, revive and sculpt. Whether in clinic, in theatre or even preserving historic artefacts, Lynton delivers results you'll love, created by scientists you trust. Our reputation is built on a foundation of scientific research and innovation. Since our beginnings in 1994, our close connection with The University of Manchester has shaped the quality, integrity and reliability of every technology we develop. Today, that heritage has helped establish Lynton as the UK's leading manufacturer and supplier of aesthetic technology, and we are proud to be a preferred supplier on the NHS Supply Chain. Our scientific roots and results-driven technologies have earned industry recognition, NHS supplier status and multiple awards for British engineering, clinical excellence and customer support. But our commitment extends far beyond installation. Customers gain access to a dedicated support network, including a comprehensive customer portal packed with clinical guidance, marketing resources and ready-to-use social content to help maximise the success of their investment. Training is at the heart of what we do. As the only aesthetic technology supplier to deliver training co-designed with The University of Manchester, we provide education that combines academic rigour with real-world clinical expertise. Our clinical training team brings together extensive industry experience, advanced qualifications, published research, lecturing backgrounds and countless hours of hands-on practice, giving you the confidence to deliver treatments safely and effectively. At Lynton, everything we do is powered by passionate people. We're committed to making your journey with us feel straightforward, intuitive and fully supported from day one. From start-up clinics taking their first steps to established practices looking to grow, we've helped hundreds of businesses succeed and we're excited to support many more in the years ahead.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

155 reviews

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No recent history of asking for reviews

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Replied to 80% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(155)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Where do I start

Where do I start. I made a massive mistake with another company many years ago. Then i spoke with Kim at Lynton lasers, and from that day 6 years ago I haven’t looked back my business is growing and growing, with the training and support from Lynton lasers I have built a great business and any questions I have ever had the clinical team have always been there. Not only is the machine amazing and clients delighted with the results, the training is second to none and engineers that know what they are doing when it comes to time of servicing. I have always said to anyone looking at different machines please feel feee to contact me as I will happily share my experiences. I will never go anywhere else. I would highly highly recommend this company a thousand times over. Very friendly, helpful and knowledgeable staff throughout the whole company. A massive thanks to everyone at Lynton who have helped me grow my successful award winning business. Forever grateful 😇

June 2, 2023
Unprompted review
Lynton logo

Reply from Lynton

Hi Becki, Thank you so much for such lovely feedback. It has been so wonderful to watch you grow over the years, and we look forward to many more years working with you .
Best wishes from The Lynton Team

Rated 5 out of 5 stars

Was first trained by Lynton laser Ltd.

Was first trained by Lynton laser Ltd.. absolutely brill day from classroom to hands on just what I needed to calm my nerves.... then bought a Luminette Q for tattoo removal..... the after sales is second to none .... from serving equipment to the ongoing clinical help first class .... ive now increased services provided by buying a Luminette advanced....if you are wanting the best Lynton Laser are No. 1

May 10, 2023
Unprompted review
Lynton logo

Reply from Lynton

Thankyou so much for your lovely feedback Ray, and it is lovely working with you. I shall pass your Kind comments on.
Best wishes from the Lynton Team

Rated 1 out of 5 stars

Disappointing Luck of Service and Aftercare Support I would never Use Lynton!!!

We worked with Lynton since 2019 started training and Level 3 in beauty course to use beauty skin laser machine. They are very supportive until the machine warranty finishes then no one care about you or your business.
The Initia Diode we bought in 2019 from day 1 it had fault, we asked them to replace it with a machine that doesn't have fault, as we all know brand new machine once faulty always going to cause fault and we were right. Now we serviced the machine which basically diagnose check and the charge is unbelievably expensive £700 not a problem. But since the machine used for few days and hasn't been working since.
We called Lynton on the over 3 weeks ago for repair however they have been messing us about with excuses that parts ordered and still waiting to arrive from Spain.
Imagine you have regular clients who has been on holiday in August and in September you fully booked all your clients but you had to cancel them due to Lynton can not fix the machine they sold for over £30K and they do not have part to fix it.
We now lost all our clients and business!
We will never trust or use Lynton ever again !

October 7, 2022
Unprompted review
Lynton logo

Reply from Lynton

Thank you very much for your time to bring this to our attention. We encourage you to please get in touch so we can investigate this further and obtain as much information as possible to treat this with the care and attention it deserves. At Lynton, we pride ourselves on our unrivalled reputation for quality, integrity and reliability, as we celebrate over 29 years delivering best-in-class innovation and technology prioritising customer and patient satisfaction. We look forward to hearing from you at your earliest convenience and resolving this. info@Lynton.co.uk

Rated 5 out of 5 stars

Lynton Lasers deserve their 5*s!

I have worked with Lynton for two years now and I love them! I have a Luminette-Q system and an Excelight IPL and I am very happy with both of them. Their level of support and customer service is phenomenal and your accessibility to high levels of management is impressive (I speak with the clinical director semi-regularly). If you own or run a laser clinic, I can’t recommend this company enough.

May 14, 2022
Unprompted review
Lynton logo

Reply from Lynton

Thank you so much for your feedback! We appreciate your continued support and I am so glad that your experience has been such a positive one. We hope you are with us for many years to come. Best Wishes from the Lynton Team.

Rated 1 out of 5 stars

Onda causes damage that is not disclosed

I purchased the Onda machine which caused two terrible, undisclosed contraindications that forced us to refer to a Plastic Surgeon.
After months of correspondence the management simply stopped replying to us.
Don’t buy it.

January 5, 2022
Unprompted review
Lynton logo

Reply from Lynton

Thank you very much for your time to bring this to our attention. We encourage you to please get in touch so we can investigate this further and obtain as much information as possible to treat this with the care and attention it deserves. At Lynton, we pride ourselves on our unrivalled reputation for quality, integrity and reliability, as we celebrate over 29 years delivering best-in-class innovation and technology prioritising customer and patient satisfaction. We look forward to hearing from you at your earliest convenience and resolving this. info@Lynton.co.uk

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