Lyreco UK & Ireland Reviews 

518
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Supported by our own personal representative Suli Rehman who kept us updated throughout. Vast array of products. Cheapest prices sourced. Our specific needs catered for at every turn. Everything we co... See more

Company replied

Rated 5 out of 5 stars

We transitioned from multiple existing supplier to Lyreco - This was purely based on the support we received from Angela Smith (Telford). Her support from the initial meeting through to full transiti... See more

Company replied

Rated 2 out of 5 stars

After around an 18 month positive experience of Lyreco, standards have slipped. Our previous Account Manager Emma Jones was quick to reply to emails and was always on hand to answer any new product qu... See more

Company replied

Rated 5 out of 5 stars

Suli Rehman was my contract manager and whenever we needed something he could find it, saved a lot of time and money for us! Also an allround good guy, knew his stuff and good laugh. Always had ti... See more

Company replied

Company details

  1. Office Supply Store
  2. also in
  3. Educational Supply Store
  4. Office Furniture Store
  5. Safety and Work Wear Store
  6. Stationery Store
  7. Stationery Wholesaler

Written by the company

With 60,000 products across 18 product categories, Lyreco offers a comprehensive range of products and services to enable you to get everything you need for your workplace, consolidate your suppliers, and reduce your costs. In addition, our Lyreco Goodness philosophy is the driving force behind initiatives that are helping us to reduce waste and carbon, increase recycling, work towards a circular economy as well as generate green energy. This includes providing our customers with alternatives to many products, signified by our Sustainable Selection by Lyreco product labels. Lyreco is your partner in helping you achieve your sustainability and CSR goals. UK: www.lyreco.co.uk/en IRE: www.lyreco.ie/en

Lyreco Go

Written by the company

Just another reason to Go to Lyreco
Lyreco Go is Lyreco’s loyalty programme that rewards customers for buying workplace essentials. With automatic enrolment, customers earn Go Points on every purchase, unlock higher earning tiers based on spend, and redeem points for a wide choice of rewards. It is a simple way for businesses to make their budget go further while ordering the products they need every day. www.lyreco.co.uk/en/page/lyrecogo

A Great Working Day. Delivered.

Next business day delivery on orders before 5:30 PM

Free delivery on all WebShop orders from £50

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

518 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(518)

361 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Always a Great Service

Always a great service from our Account Manager Debbie Howe and she is always willing to look at product options for us.

July 24, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Susan,

Thank you for your 4★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Debbie Howe.

Best regards,
The Lyreco Team

Rated 1 out of 5 stars

failed to deliver twice!

July 31, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Ian,

Thank you for your review. We are very sorry to hear that you are not happy with the service you have received from us.

We've reached out to request additional information so we can investigate this for you.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Lyreco is a valued partner for us

Lyreco is a valued partner for us. They are always reliable, quick and professional. We will continue working with them and with our account manager Amarveer Singh who is helpful and accommodating!

August 3, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Costi,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Amarveer Singh.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Emma Crocker has been absolutely…

Emma Crocker has been absolutely fantastic in helping us set up our new account with Lyreco. From the very beginning, she’s taken the time to understand our venue and make sure we’re getting the right products to suit our needs, rather than simply trying to sell us everything.

Her one-to-one support throughout the entire process has been outstanding. She’s always been available to answer questions, offer advice, and guide us through each step, making it straightforward and stress-free

We couldn’t have asked for better support and would highly recommend both Emma and Lyreco. Thank you for making the whole experience so positive!

Alice- GM

August 4, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Alice,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Emma Crocker.

Best regards,
The Lyreco Team

Rated 4 out of 5 stars

Reliable customer support

We've been using this stationery supplier for some time now, and have always received a good, reliable service, with the quality of the products being consistently high.

A special mention goes to my direct contacts Ryan Poole & Nicola Kelly, who have been incredibly helpful whenever we've had any queries or issues. Whether it's sorting out prices, resolving delivery concerns, or providing quick and professional support. It's reassuring to know there's someone responsive on hand.

August 4, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Julie,

Thank you for your 4★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Ryan Poole & Nicola Kelly.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

helpful account manager aj mohammed

helpful account manager aj mohammed
good prices
fast delivery

August 3, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Toria,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of AJ Mohammed.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Great stationery supplier

I use this company for ordering all our stationery supplies at work and their prices are very competitive and orders are received very quickly.

August 4, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon Nicki,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. Your feedback is appreciated.

Best regards,
The Lyreco Team

Rated 1 out of 5 stars

Not good for first impression

Unfortunately, our first order with your company has not met our expectations.

The delivery was not made within the agreed schedule and we are still waiting for it. This can caused disruption to our operations. As this was our first experience with their service, it has created a negative first impression and has affected our confidence in the reliability of your deliveries.

We value dependable service, particularly when delivery times are critical. We hope this issue can be investigated and that appropriate measures will be taken to ensure future orders are delivered on time.

We look forward to seeing an improvement in their service moving forward.

August 4, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon,

Thank you for your review. We are very sorry to hear that you are not happy with the service you have received from us.

We've reached out to request additional information so we can investigate this for you.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Highly Recommend Amarveer Singh

I have had the pleasure of working with Amarveer Singh as my Account Manager, and I couldn't be happier with the service he has provided. From the very beginning, Amarveer has been professional, approachable, and exceptionally knowledgeable. He has always taken the time to answer my questions thoroughly, explain every step clearly, and ensure I felt informed and supported throughout the process.

What stands out most is Amarveer's dedication to delivering outstanding customer service. He is always responsive, proactive, and genuinely committed to finding the best solutions. His attention to detail, reliability, and willingness to go above and beyond have made every interaction smooth, efficient, and stress-free.

It has been a pleasure working with Amarveer Singh, and I truly appreciate the level of care and professionalism he brings to his role. I would highly recommend him to anyone looking for an Account Manager who is knowledgeable, dependable, and genuinely cares about providing an excellent customer experience. Thank you, Amarveer, for your continued support and exceptional service.

August 4, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Pratik,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Amarveer Singh.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Having dealt with Lyreco for some time…

Having dealt with Lyreco for some time now I cannot fault the experience. Easy navigated site to peruse your needs. Items are delivered next day, prices are very competitive. Any queries Natalie Watkins is always on hand to help with a wealth of experience. Would definitely recommend and would not consider shopping elsewhere.

August 3, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Wendy,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Natalie Watkins.

Best regards,
The Lyreco Team

Rated 4 out of 5 stars

Marked improvement over previous…

Marked improvement over previous ordering experience, and I appreciate the effort made in fixing the mistakes of the previous order i.e., exchanging products and delivering missing items.

July 31, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon Jakub,

Thank you for your 4★ review. Your feedback is appreciated.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Excellent

Been with Lyreco for 20 years, wouldn't go anywhere else. Website easy to navigate. Customer care team friendly and very helpful. Our account manager, Sarah Coulson, goes above and beyond and exceeds expectations. Excellent service all round.

August 3, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Morning Suz,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Sarah Coulson.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Excellent through out!

Easy to place an order, with a very speedy delivery every time. Our account manager, Amarveer Singh, is extremely helpful, always follows up promptly, and goes above and beyond to ensure everything runs smoothly. Excellent service all round.

July 31, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Amarveer Singh.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Excellent Service and Reliable Supplier

The company provides reliable services and is a trusted supplier for our business since 2021. The ordering process is smooth, deliveries are always on time, and the quality of service is excellent. Our account manager, Natalie, is professional, compassionate, and always happy to help. We truly value the excellent support and highly recommend this company.

July 27, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon Taranjit,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Natalie.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Great Service and team

I am new to using Lyreco but can't fault them. Amazing item selection, quick delivery and great prices.
My point of call is Debbie Howe, who is extremely knowledgeable, friendly and very helpful.
I would highly recommend them for all your needs.

August 3, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon Debbie,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Debbie Howe.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

great service from our rep Natalie…

great service from our rep Natalie Watkins

August 3, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon Shayne,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Natalie Watkins.

Best regards,
The Lyreco Team

Rated 4 out of 5 stars

The service from Lyreco is excellent

The service from Lyreco is excellent, staff are friendly and knowledgeable. Only thing that lets them down is the time it takes to to speak to one of the customers service people

July 28, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon David and Gill,

Thank you for your 4★ review. Your feedback is appreciated.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

personal service for a new customer

Jodie intervened to enable me to place orders.

July 28, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon Derek,

Thank you for your 5★ review.

We truly appreciate your feedback as a new customer and your special mention of Jodie.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

5/5 great company.

Our point of contact Debbie has been so helpful. Anything we need or have asked for she has been able to provide. I would highly recommend.

July 27, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon Tom,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Debbie.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

would like to recognise Natalie…

would like to recognise Natalie Watkinsfor their outstanding performance and support throughout our partnership.
Their commitment to delivering exceptional service has consistently exceeded expectations. She has demonstrated reliability, professionalism, and a proactive approach in all aspects of their work. Deliveries have been consistently on time, communication has been clear and responsive, and any challenges have been addressed quickly and effectively.

July 15, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Morning Dave,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Natalie Watkins.

Best regards,
The Lyreco Team

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