Goldcar Rental Reviews 

They charged me £250 saying the car was damaged when it wasnt. Theres literally nothing you can do!! All I can say is your on a car rental booking site and see that the car rental company is GOLDCAR SEVILLE . Dont book. Pay a bit more and use another company.

Goldcar is living from customers paying for damages they never made.
Goldcars fleet is based om elderly and often very used cars with a lot of small errors which you can be made responsible of and billed for.
Experts on systematic fraude and extremely bad customer service.
Stay far away from them

Bad insurrance policy, blocking 1100 € for a month to force customers to buy an overpriced insurance is a bad way go make business. Nobody was at Goldcar car rental when returning car during official opening hours.

One goldcar star at Palma airport, the most nonchalant, disinterested agents ever.
First my petrol cover charge was E165, when I questioned this, she had snuck on insurance.
For the next five minutes I was told it was compulsory and then a change of tack. I was informed my 1,100E deposit would be charged at 5% in exchange fees both ways, so it was cheaper to take the insurance. This company needs investigating for improper practices.
Now, none of my cards worked. I used a cashpoint and call my bank, all good.
I go back to the desk, the computer says no, I am told the card must be in my name and no cash.
I ask if we can try a different machine, NO. I go to a different desk and ask, NO, I can only use the original desk and agent. I pointed out we had been there more than an hour and the agent told me she would be their 8 hours. I did feel bound to point out to her that she did in fat work there and that is what happens when you work.
Very stressed now, no car, and my 80 year old mother is with me.
I check a few other rental companies, no cars available.
Back to the desk a third time. I see there are some others with the same problem. It took about four of us remonstrating with the agent before we were finally allowed to try another machine. More than 2 very stressful hours later we had the documents to collect the car.
Oh and no other rental company in more than ten previous bookings at Palma has ever added a random E45 airport tax, it’s always been included. It also seems to go against their own statement ‘Goldcar car hire Mallorca Airport offers all vehicles with inclusive prices, so local taxes and value added tax are included in the price you see online’

I picked up a car from Alicante airport this was the 2nd time this year i have used gold car. The staff on the booking desk were very helpful explained everything, they did not push me to purchase their insurance i left a deposit on my card. When i got the car it was clean and tidy there was one little scratch that was not on the damage report they took a picture of this and emailed it to me. on returning the car again their staff were very polite examined the car and signed it off. My deposit was returned to my card straight away I could not fault the service they provided well done gold car i will continue to use you.

Please DO NOT book with this company, I would give no star if I could, booked through Do you Spain and went for the premium insurance, on arrival at gold car in menorca I was told I had to pay for insurance, I explained that I had paid for the premium package, but they said I needed to pay an extra 273 euros as the insurance I had didn’t cover for accidental damage and a whole load of other stuff, initially I refused, but was told I wouldn’t be taking the car unless I paid, as it was 10pm at night I eventually relented and paid just to be on my way, I challenged this again when I dropped the vehicle off, a huge row erupted with one of the employees walking off and another swearing at me, and withdrawing the complaint form from my hand and told to be on my way, eventually filled in 3 complaint forms with zero chance of getting any money back I would imagine, absolute crooks.

We ended up having to pay Goldcar's excess insurance of 290 Euros because they were unwilling to put use credit card that wasn't in my possession in the rental centre. They accept credit cards over the phone and over the internet, but were unwilling to accept my card details that were in my photos with my name on. They also failed to be available at their rental centre when we had an early return, so we had to walk from the car rental centre to the airport Terminal. We paid extra for this service, but they just didn't bother turning up. All in all a really unsatisfactory experience.

We have a rental on the 17th august 2022. We have booked this through Do you Spain and the rental is with gold car. We are due to arrive at Malaga airport at 10pm.
We have booked the car to pick up at 10.00 at night and realised it should have been 22.00 as they use a 24 hour clock. Having spent lots of time trying to email and phone. Dario was very unhelpful and told us he could not change the time. We offered to pay an admin fee too. The company have said we will lose the car if it’s not picked up within 6 hours. Surely someone could help us out here?
We have now had to book another with a different company.

From reading these reviews we were expecting a real battle and awful customer service, particularly given that we only paid 20% of the cost of other rental quotes.

However we found the service amazing - friendly, prompt, not at all pushy and very helpful. The car was immaculate, full tank of petrol and our fuel deposit was returned in full within 3 days of drop off. Absolutely no complaints and would definitely recommend Gold Car

I ordered and paid for an Opel Corsa or similar with air conditioning, but got a Peugeot 208 without airconditioning.
our suitcases couldn't be in the car. We therefore called Goldcar. They asked us to write to them though their website. But you can't do that without a customer number . which we don't have. We only have a booking number, and it is not enough to get thougt.
Bottomline: I've paid for a product, that I haven't received.
Can't recommend this company, and in any way not the Key'n Go solution! You will get a wrong car, without being able to get in touch with an employee.

When booking the car online, we took a choice of only having the basic cover insurance and pay a deposit of 1400 EUR, as We''ve done before. When picking up the car, your employe at AGP Airport said that we couldn''t get the car without paying for additional insurance of a total cost of 214,84 EUR. I couldn''t cancel my booking and get my money back, and we needed the car. So we had no option but to pay, so we could go on with our vacation. Back home I can now see on your website that it''s still possible to do it without, just as I told your man at the desk, and just as we''ve done before without problems. I really tried to discuss it with him, but there was nothing to do, except to complain later. So that''s what I''m doing now.

The complaint they don't even read and comment on just replies that they're sorry I didn't understand the terms and conditions?!?!

When collecting the car, the Goldcar employee tried to sell me an additional insurance even though I had already bought a full insurance at rentalcars.com. He told me that the insurance I had with rentalcars.com did not cover fully. I didn't buy it though.
When handing over the car, there was no Goldcar employee who would inspect the car. Subsequently, they sent a no reply email with a charge of 150 euros for extra cleaning of the car. guess what, extra cleaning is not covered by full insurance, surprise.
I am left with the feeling that Goldcar is a hustler company.

Rented a car for nines days via Booking.com and all was confirmed. When I landed they wanted three times what I had booked. They said the car I booked is not available. This is truly shocking and when I complained they asked airport security to get me to leave. This is the worst company.

Criminals. Avoid at all cost!
They force you to take a « telepas ». They say it’s mandatory from Lisbon to Porto so you end up buying it, and then realize that it is not required. Even after asking: are you sure it’s needed and we can’t pay by cash? The guy says: yes.
Avoid avoid avoid!

My plane was delayed and when we reached the desk they said they had cancelled the entire policy. This cost us an additional £1,000 to get a new car through someone else. No phone number or emails of the rental company provided worked.

We called continually and only received a recorded message stating that the office was closed and it was outside office hours. Both were not true. They were open and the phones worked, we just could not get past the recorded message.

All we wanted to do was warn them of our late arrival due to a cancelled flight. They cancelled the booking and let our car go. They did not even contact us to say they had done this.

In short, we did everything we could, they did nothing and when we arrived, they offered us another car 1,000 Euros more expensive. Refusing even to deduct the money we had already paid.

If their phone lines had been working, it would have been no issue, so entirely their fault as we could have warned them we were still arriving. There was nothing more we could do, so directly their fault.

They are not interested in helping. Avoid as the service is not there.

Absolute scam, would never use them again.
Charged us for damage. Ignored our emails to them with photos of the car undamaged when we returned it and charged us anyway. No reply to emails. Will raise dispute with credit card company. Absolute scam. Stay away from this company!

Never had a worse experience with a rental company. Picked a car up at Malaga airport recently. We always check the state of the car on pickup and photograph everything, which we did again this time. However, I never thought to check underneath the car for oil leaks! Almost immediately we notified Goldcar that the vehicle was leaking oil. It was towed away and I had to return to the airport to collect a new car. At this point, since I had my own insurance rather than their outrageously expensive 'full cover', I was told I would have to leave a second deposit of 1400 Euros. If this wasn't bad enough, when I called for an update on the original car/deposit a few days later the agent initially confirmed a faulty oil pan (a pre-existing mechanical fault that I should not be liable for) before telling me that since I'd taken full responsibility for the vehicle I would have to pay for the 'damage'. Damage?? The car was leaking oil from the moment we collected it. If anything, they should be compensating me for having to waste my time replacing it and endangering my family.

I've made multiple phone calls, been hung up on, sent 20-30 emails with only a single response providing absolutely no useful information whatsoever and to top it all off was overcharged for fuel. Despite retuning the second car with a full tank, only 60% of my 'fuel deposit' has been returned and nobody has offered any explanation as to why. They are completely ghosting me. Goldcar are quite literally crooks. They will steal your money and then laugh about it behind your back. In fact, one of their agents actually laughed in my face at the airport desk, blaming me and patronisingly telling me that I should have just paid the extra 200 Euros for their full insurance cover. Never again will I use Goldcar.

The Goldcar staff at Girona Airport appear nice but if you are not insured with them be very careful. They charged me £269 for a small scratch to the wing mirror that I did not do but did not spot when conducting my 'unaccompanied' inspection of the vehicle. Beware!
DO NOT use ANY hire car firm that does not walk around the car, and fully document the damage marks, with you. These people are out to either charge you inflated prices (for their own insurance) or will try and find damage that you didn't create (or properly log) just to generate themselves more income. The queue for Goldcar Girona Airport was also awful (I waited 30 mins to be served and there were only 2 people ahead of me). The first car they gave me also failed to start on the 2nd day and they didn't even reimburse me my 70 Euro taxi fare when I had to return to the hire car desk at my own expense. In short, shocking customer service and I will never (EVER) use them again. 3 weeks later I went to Faro Airport and used a different firm; one that did take the trouble to walk around the car with me. I won't advertise the firm but they were so much better than Goldcar. Don't trust Goldcar!!!

I had made a booking through carrentals.co.uk.
I had read all the horrible reviews on trustpilot and Google, but I am also Southern European and was pretty confident that they wouldn't be able to trick me. To my embarrassment, they did.
When I went to the cashier at Malaga airport, they passed into my bill a number of additional charges that were inconsistent with my booking. The guy at the cashier confused me into believing that there were indeed valid costs which apparently "were already part of what I had booked through carrentals". A mix of tiredness on my side, incomprehensible English accent on his side, and an already complicated calculation of deposits and surcharges in Spanish led me to believe that I was doing the right thing by signing the document.
When I later compared my carrentals.co.uk voucher vs. the Goldcar document I realised that I had been ripped off and the guy was clearly lying to my face.
These people are professional crooks, I know their type very well, it just makes me sad that I failed to confront the guy at the desk before signing the stupid document. This incident has ruined my holidays.
For me, it's as simple as this: pay a little bit extra and book with a more reputable company. You will most likely end up paying the same with Goldcar even if it's not immediately visible.
Also, read at all the T&Cs, e.g. if you don't return the car with a full deposit, not only will you be charged the cost of fuel, but also an "admin cost" of 120EUR (lol). Similar thing for any fines you might get. And so on.
It's not worth it...

Pickup was easy. Location of the desk was easy to find and car was ready. after dropping off the car i received a bill for 4140km extra to the allowance which carried a charge of €1656. I can show using google maps timeline that i did a total of 340km for the 8 days i had the car.
They also altered the damage report after i signed to remove some damage and then charged for it after we dropped back the car.