Found the online process to renew mobility exemption very difficult. Email process not very user friendly and takes a lot of staff time. Did manage to get the pass after several emails and 3 phone cal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given one star because it is exorbitantly expensive. However: the process itself is flawless and it is hands down the cleanest motorway I have ever travelled on. No trash on the sides,... See more
Company replied
The M6 toll is a great motorway to use, but what isn't great is the exorbitant cost of using it. I was charged £19.50 earlier this month for driving my Vauxhall Astra (without a trailer or roof rack).... See more
Company replied
While the road itself is superb, the classification and pricing of vehicles operate under 'their own system' which is expensive and misleading. My small campervan is classed as a car by the DVLA, yet... See more
Company replied
Company details
Written by the company
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Contact info
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, United Kingdom
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.4
Average
552 reviews
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Replied to 95% of negative reviews
Typically replies within 24 hours
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So much wasted time!
No response, chat not available during stated open hours. Email for review came before any communication. Don't pay the toll, just gun it.
May 21, 2026
Reply from M6toll
Hi there. We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Good saving on the toll and pleasant…
Good saving on the toll and pleasant service from the info station at Norton Canes.
The site is okay but not too easy to use on a mobile. Unfortunately could not sign up to use immediately.
May 21, 2026
Reply from M6toll
Hi there and thank you for your positive comments. We also really appreciate your feedback regarding our website and will take this on board.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi Syed and thank you for your positive comments. We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi there and thank you for your positive comments. We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Great communication within a short…
Great communication within a short space of time. Answered my query completely. Great service for disabled drivers.
May 20, 2026
Reply from M6toll
Hi Sue and thank you for your positive comments. We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi Kayley and thank you for your positive comments about Jackie. We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Very helpful with helping me sort out…
Very helpful with helping me sort out my motability pass,
Especially Steve xxx
May 20, 2026
Reply from M6toll
Hi Diane and thank you for your positive comments about Steve. We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi Muhammad. We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
We had an issue of not being able to…
We had an issue of not being able to pay at the gate and it just let us through. When we inquired of how to pay and fix it, I worked with 2 different people who did a great job of finding out the issue and taking care of it for us. Very positive in their interaction with us and helpful and friendly.
May 20, 2026
Reply from M6toll
Hi there and thank you for your positive comments. We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi Margaret and thank you for your positive comments. We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
m6 toll disabled pass
Renewing my m6 disabled pass was made really easy .one quick phone call and a pleasant young lady called Ruth was on hand to help and assist me through the process .i can’t thank her enough for her help and understanding in guiding me through .life made easy is what we all need and I can’t thank or praise this young lady enough.once again thanks to Ruth an asset to the company
April 23, 2026
Unprompted review
Reply from M6toll
Hi Dawn and thank you for your positive comments about Ruth. We really appreciate your feedback about our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi Philip and thank you for your positive comments. We really appreciate your feedback about our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi JL and thank you for your positive comment! We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi John and thank you for your positive comments! We really appreciate your feedback about our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Quick response
May 18, 2026
Reply from M6toll
Hi Chris and thank you for your positive comments! We really appreciate your feedback about our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Over charged
Hi
Yes I got over charged. Sent an email and it looks like it will be resolved. So thank you
Regards Ian
May 18, 2026
Reply from M6toll
Hi Ian and thank you for your positive comments. We really appreciate your feedback about our service, although we sincerely apologise if you were overcharged. We will log your feedback and take steps to prevent this happening again.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Colin was absolutely first class in his…
Colin was absolutely first class in his handling of the many complex situations that I was experiencing with the website
Thanks yo Colin now all excellent
May 18, 2026
Reply from M6toll
Hi Garry and thank you for your positive comments about Collin. We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Unaccepable error…
My Dacia Duster was classified incorrectly at the toll booth. We paid 19.50 instead of 11.60.I am appalled that this error happened on such a major road! I have never, ever, heard of overcharging on a toll road before. In this day and age, people don't even check their payments as they pay by phone...receipts and invoices are not provided. So, how many of these go unnoticed? They are refunding the difference ( I called but also had to send an email) but shame on you M6!
May 18, 2026
Reply from M6toll
Hi Jeremy. We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I was so worried how to pay
I was so worried how to pay . Straight away they solved the problem . I had nothing to worry about . Thank you
May 18, 2026
Reply from M6toll
Hi Mandy and thank you for your positive comments. We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
The length of time and the process to…
The length of time and the process to get a receipt from the system is pretty much awful saying it takes up to 48 hours this time I had to wait 4 working days previous times it’s been the same amount of days, they should go back to issuing the receipt at the time of paying and with the amount of money the company charges you I’m pretty sure they could afford to go back to it
May 18, 2026
Reply from M6toll
Hi Ian. We're sorry to hear of your recent experience with receipts. Unfortunately it is difficult for us to return to providing receipts at the booths, as it does take some time for our system to calculate your trip price. The system was updated to allow us to only charge for the journey you make, rather than a flat price, which many deemed as being unfair.
If you would consider it, we would highly recommend our Lite account, which sends receipts to you automatically every trip. Hopefully this would mean you'd never have to ask for one again. We will take your feedback on board and look to keep improving our receipts portal in any case.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
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