Found the online process to renew mobility exemption very difficult. Email process not very user friendly and takes a lot of staff time. Did manage to get the pass after several emails and 3 phone cal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given one star because it is exorbitantly expensive. However: the process itself is flawless and it is hands down the cleanest motorway I have ever travelled on. No trash on the sides,... See more
Company replied
The M6 toll is a great motorway to use, but what isn't great is the exorbitant cost of using it. I was charged £19.50 earlier this month for driving my Vauxhall Astra (without a trailer or roof rack).... See more
Company replied
While the road itself is superb, the classification and pricing of vehicles operate under 'their own system' which is expensive and misleading. My small campervan is classed as a car by the DVLA, yet... See more
Company replied
Company details
Written by the company
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Contact info
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, United Kingdom
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.4
Average
552 reviews
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Replied to 95% of negative reviews
Typically replies within 24 hours
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Anita explained all matters very clearly
Anita explained all matters in a clear, calm and user friendly manner, leaving me with no unanswered questions at all.
May 26, 2026
Reply from M6toll
Hi Kyle and thank you for your positive comments about Anita! We really appreciate your feedback and will pass on your kind words.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Just met Julie in the M6 services what…
Just met Julie in the M6 services what a lovely lady and im so glad I signed up for the discounted rate on the toll.
Thanks again Julie
June 1, 2026
Unprompted review
Reply from M6toll
Hi Andy and thank you for your positive comments about Julie! We really appreciate your feedback and will pass on your kind words.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Stop at Noeton Canes
Stop at Noeton Canes, great info fromJulie on the M6 Toll info pop up, signed up for the account, saves a few seconds and occasional toll both queue, smooth and hassle free journey as usual
June 1, 2026
Unprompted review
Reply from M6toll
Hi Frank and thank you for your positive comments about Julie and our account! We really appreciate your feedback and will pass on your kind words.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi Emma and thank you for your positive comments. We really appreciate your feedback and for using M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I don't understand how I could be over…
I don't understand how I could be over charged by more than £10. Also why did you need my bank card info. Surely my car reg is enough for you to know you had made a mistake. However the issue was sorted quickly.
May 28, 2026
Reply from M6toll
Hi Julia and thank you for your review. We are sorry for the issue with the misclassification you experienced. We are working hard behind the scenes to improve and your thoughts will be noted.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Confused with Prices
Depending on the speed I arrive at the toll, pressure of my tires, weight that I carry, I get charged a car one way and a van the other way. Still no further forward. My vehicle is a Toyota Alphard car and is registered as this.
May 28, 2026
Reply from M6toll
Hi Sylvia and thank you for your review. We are sorry for the inconvenience you experience with the classification of your vehicle. You are correct that your vehicle can be classed differently on different days as our classification system is based on vehicle height (amonst other variables), which is not a fixed dimension. We are working hard behind the scenes to improve and your thoughts will be noted.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Never leave a higher car registration on your account as when other customers use that Hire car in future when they passed through the toll road it charges your bankcard which was never explained
I passed the Tolll in a Hire car. The registration was left on my account which I didn’t realise and somebody else has gone through the toll road since then and it’s charged my bankcard. I did request a refund which was refused which I think is absolutely disgusting as it was not me using the toll road that day. when I pass the toll, Booth said hi CAR I paid for the toll that day I never even added the Hire car Reg to my account.
May 28, 2026
Reply from M6toll
Hi there. We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Misread my vehicle and charged higher…
Misread my vehicle and charged higher price with trailer . Had to fill in forms and then a wait for refund for only the difference . Considering the time a trouble taken with the complaint , I think a full refund would be more appropriate . Download invoice doesn’t work my phone , needed a lap top to access receipt and finally request a copy of the invoice via E Mail
… didn’t work either . All in all a miserable experience. the M6will need to be closed before I consider the M6 Toll again
May 18, 2026
Reply from M6toll
Hi John and thank you for your review. We are sorry for the issue with the misclassification you experienced and the issues you are having with receipts/invoices. We are working hard behind the scenes to improve and your thoughts will be noted.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Misleading classification
While the road itself is superb, the classification and pricing of vehicles operate under 'their own system' which is expensive and misleading. My small campervan is classed as a car by the DVLA, yet was classed under 'large MPVs and motorhomes.' When you compare the size of my little van with a motorhome, this is ridiculous. This rendered the cost of using the toll road nearly as much as the petrol for the 180 mile journey. I will not be using it again.
May 27, 2026
Reply from M6toll
Hi Veronica and thank you for your positive comments regarding our road. However, we are sorry you didn't think M6toll was worth it for you this time. We really appreciate your feedback and your thoughts on our classification system will be noted.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Another great stress free experience at…
Another great stress free experience at the M6 toll services. Julie from the information desk was very helpful and provided a lovely experience for my daughter by giving her some colouring materials to keep her occupied during our visit. Thank you
May 28, 2026
Unprompted review
Reply from M6toll
Hi Sarah and thank you for your positive comments about Julie. We really appreciate your feedback and will pass on your kind words.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Fast response
I emailed over the bank holiday with my query and got a full reply to my query the next working day.
May 26, 2026
Reply from M6toll
Hi Crystal and thank you for your positive comments. We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I thought Julie was great and very…
I thought Julie was great and very informative. Good knowledge and good work ethic on a very hot day
May 26, 2026
Unprompted review
Reply from M6toll
Hi Annie and thank you for your positive comments about Julie. We really appreciate your feedback and have passed on your kind words.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Pleasant polite and helpful customer…
Pleasant polite and helpful customer service. Took a few days for the issue to be resolved, understandable with the potential number of cars through the tolls. Overall very satisfied.
May 22, 2026
Reply from M6toll
Hi Paul and thank you for your positive comments. We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi John and thank you for your positive comments. We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Efficient contact
May 22, 2026
Reply from M6toll
Hi Mark and thank you for your positive comments. We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
The staff are very helpful and friendly…
The staff are very helpful and friendly and very quick to respond
May 22, 2026
Reply from M6toll
Hi Luma and thank you for your positive comments. We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Racist female toll worker was told that…
Racist female toll worker was told that I accidentally went onto toll slip road. She ignored me and dealt with me unfairly by Charging me. She had hatred for me. Avoid these cowboys who don't care if you accidentally went onto toll road.
May 23, 2026
Unprompted review
Reply from M6toll
Hi Haroon. We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted. We take reports of racism very seriously and this will be investigated further. However, we would like to note that we ensure that all our customers are treated fairly and any accidental journeys are charged identically. We do not make decisions based on race or any other prejudice.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Query if payment had gone through.
I was not sure if my payment had registered so I sent a message on the. M6 toll website explaining my concern. I was very pleased and impressed how quickly I received a reply and also with the content of the message. The representative explained that my payment had gone through and confirmed that there was nothing I needed to do. It was a full, helpful and very reassuring message and I appreciated the time taken to write it. Excellent customer service.
May 22, 2026
Reply from M6toll
Hi Jan and thank you for your positive comments. We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
The network and efficient passing…
The network and efficient passing through toll lanes were great, being charged £19 for an £11 car journey .. not so much . Minor faff to reclaim plus a delay due to camera alignment apparently, took some of the fun out of it,
May 22, 2026
Reply from M6toll
Hi Mr Mckenzie and thank you for your comments regarding our service. Although we apologise for any mischarges and inconvenience you may have experienced. We really appreciate your feedback and your thoughts will be noted.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
website very poor quality
The website you are using is of very poor quality; the customer can't do anything on their own and always needs to go through a phone conversation.
After i been in touch with them, I still have trouble logging in to the account.
May 22, 2026
Unprompted review
Reply from M6toll
Hi Soran. We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
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