Found the online process to renew mobility exemption very difficult. Email process not very user friendly and takes a lot of staff time. Did manage to get the pass after several emails and 3 phone cal... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given one star because it is exorbitantly expensive. However: the process itself is flawless and it is hands down the cleanest motorway I have ever travelled on. No trash on the sides,... See more
Company replied
The M6 toll is a great motorway to use, but what isn't great is the exorbitant cost of using it. I was charged £19.50 earlier this month for driving my Vauxhall Astra (without a trailer or roof rack).... See more
Company replied
I was charged as a van mistakenly and not a car. I noticed the same day and emailed customer service. On the positive side the response was very quick. It did say the refund could take up to 7 days... See more
Company replied
Company details
Written by the company
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Contact info
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, United Kingdom
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.4
Average
546 reviews
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Replied to 98% of negative reviews
Typically replies within 24 hours
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Very helpful!
I had made an honest mistake, by leaving the motorway as one of my kids had woke up coughing and was sick in the car. I tried to leave for a safe place to stop and realised it was not safe and had to re-enter the toll road being charged again. I contacted the customer service to explain the mistake I had made and was refunded the difference!
July 6, 2026
Reply from M6toll
Hi John, I hope your child is feeling much better now and I am pleased we could help you resolve your issue quickly. Please do not hesitate to get back in touch with us, should you need anything else Kay@M6toll
Reply from M6toll
cHi Timothy, Thanks for your review and I am pleased the team were able to assist you. Do not hesitate to get back in touch should you require any further assistance. Kay@M6toll
Rapid drive through when signed up for…
Rapid drive through when signed up for an account
July 6, 2026
Reply from M6toll
Hi David, Thanks for your review an I am pleased that your account has enabled a quicker experience at the toll plazas. Please do not hesitate to get back in touch should you need anything else. Kay@M6toll
Reply from M6toll
Hello Alison, Thank you for your review. The price boards will state the minimum and maximum prices for your class of vehicle at your entry point. £6.70 would be the cost if you travelled through one zone . As you travelled through 2 zones from your entry point you were charged £9.10. If you need anything further, please do not hesitate to contatct the team Kay@M6toll
I was dealt with in a very…
I was dealt with in a very professional, friendly, efficient and relaxed manner
July 6, 2026
Reply from M6toll
Hi Terry, thank you for your review and your kind words about the team. I will ensure that I pass these on. Please do not hesitate to conatct the team again should you need to Kay@M6toll
My experience with M6 Toll from the…
My experience with M6 Toll from the beginning was easy to set up my account and with breeze to be able to drive straight through the plaza and not taking any time up,and having a account topping up with no problem as needed,and having some good contacts with other partners with discounts,
July 6, 2026
Reply from M6toll
Hi Peter, thank you for your review and I am so pleased you found it very easy to set up your account. Please do keep an eye out for our monthly newsletters where we will share any new discounts with you. Please do not hesitate to contatct the team should you need anything further Kay@M6toll
Your staff were very helpful the only…
Your staff were very helpful the only issues i had was your email address rebounded but the girls soon helped me out special mention for Tina who was very helpful and polite
July 3, 2026
Reply from M6toll
Hi Owen, Thank tou for your review and yoiur kind words regarding the team. I am sorry our email rebounded but I am pleased the team could help you resolve your issue. Please do hesitate to reach out again should you need to Kay@M6toll
Reply from M6toll
Hi John. I am sorry that you feel this way about the M6toll. We relly appreciate the feedback and I have noted your comments. PLease feel free to reach out to us if you would like to discuss anything further Kay@M6toll
Reply from M6toll
Hi Mohammed Thank you for your review and for travelling with M6toll. Please do reach out to our team should you require anything further Kay@M6toll
Very low numbers for jpeg files
Very low numbers for jpeg files, had to resort to email and mobile call.
July 3, 2026
Reply from M6toll
Hi Mark. Thank you for review and I take on board your feedback regarding the file size allowance for jpeg files. I will ensure that this feedback is passed to the relevant team. Please do reach out to us again should have any further needs. Kay@M6toll
Reply from M6toll
Hi David. Thanks for your kind review and for travelling with M6toll. Please do reach out to the team should you have any further queries Kay @M6toll
The light user package is perfect for…
The light user package is perfect for me in my current job role, as I get same day receipts and don’t really have to stop at the toll booth just down to about 5-1 mph. Brilliant
June 25, 2026
Reply from M6toll
Hi David. Thanks for your review and for travelling with M6toll. I am pleased that the lite account is perfect for your current needs. Please do not hesitate to reach out, should you require anything further, the team will be glad to help. Kay@M6toll
Reply from M6toll
Hi Josmar We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
I would like to discuss this further with you so I can understand what has happened. Please can you contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and I would be happy to help. Thanks, Kay @ M6toll
Reply from M6toll
Hi Paul. We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Found the online process to renew…
Found the online process to renew mobility exemption very difficult. Email process not very user friendly and takes a lot of staff time. Did manage to get the pass after several emails and 3 phone calls. Suggest process is reviewed and improved .
June 24, 2026
Reply from M6toll
Hi Julian Thank you so much for your comments regarding our Mobility exemption service. We really appreciate your feedback and for travelling with M6toll. I have noted your comments reagrding the application process and the teams are currently looking at ways to improve this service and I do hope we will be able to share these improvements very soon
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Reply from M6toll
Hi Lisa Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
I was charged £19-90 for a Transit…
I was charged £19-90 for a Transit Custom Van which should have been £11 something. After E mailing customer service I was refused a refund, thank you
July 1, 2026
Reply from M6toll
Hi Kenny We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. The M6toll uses height to determine class an a Ford Transit is a class 4 on our road
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Quick and helpful response to my request
1 ) Quick response by Kay to my request to change details.
2) Clear explanation that the change could not be done online.
3) Helpful attitude as Kay offered to make the changes for me.
4) Prompt follow up email from Steve to confirm changes had been completed
June 25, 2026
Reply from M6toll
Hi John Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
We hold a corporate account and it is…
We hold a corporate account and it is so easy no hassle and the customer service team are great help when needed
July 1, 2026
Reply from M6toll
Hi Amanda Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll. I will ensure your feedback is passed onto the corporate team
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Overcharged me
Overcharged me, then told me I'd be refunded the full amount, then told me I'd get half back in 7 days (after waiting 2 weeks) then asked for details of my trip even though I have already submitted them because they can't find the transaction, its not a great deal of money but its the principle and how many people just give up.....
July 1, 2026
Reply from M6toll
Hi Phil. I am sorry that the M6toll did not meet your expectations on this occassion. I can see that one of the team told you would not be charged for a journey and then you were , so please do accept my apologies for the conflicting information. I will ensure this is picked up with the team. I believe that you hve now been issued with a full refund for the journey. If you still need assitance, please do contact the team on 0330 660 0790
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