Ma Banque BNP Paribas Reviews 3,442

I have never had such a bad customer service or banking experience. My total time as a customer lasted 5 weeks. Let me go summarise the story for you.
Two weeks after opening the account on a Thursday while abroad my card and online banking access is suddenly locked after trying to do a small payment, for 2 days I try to contact someone at the bank with multiple numbers I am given over the calls to their various numbers. When I actually manage to reach someone at the bank without the call dropping after 20 minutes of bad elevator music no one knows anything.
They leave 'Emergency' messages to someone who can help and should call back within 72 hours, what a great emergency response, if only this were even true. On Tuesday after calling multiple times again I manage to get someone to open access to my online banking, he explained my card was revoked the week before (that I cancelled it?) he is not sure, but it definitely cannot be reactivated. They can only send a new one within the French territory. At this point I'm already a bit shocked by the whole response, what if I only had this card, this account and since 5 days no one in this bank has cared for a second that their customer has been left without access to his balance.
With the online banking access reestablished my first thought is to transfer most of my money out, this is when I realise that although the online banking access is back the transfers page is locked, it tells me to call the bank... great.
Over the next week, with no luck reaching anyone by phone who can explain anything and having left multiple messages in the bank contact form, I decide to start officially closing the account sending dated and signed letters in case further moderation is needed. To make the rest of the story shorter the following events ensued. My direct debits are all rejected although I sent a letter to ensure they would go through (someone says I rejected the payments? they seems confused, someone will check...) My account closing is programmed for December, in 3 months when legally it should take 30 days max. Transfers stay locked for the next week and until the closing of the account. I send official documents with the legal obligations that the bank has failed in, with this 24 hours later they finally comply and transfer my balance -3.50 Euro that they keep as a transfer fee for the SEPA payment to my other national account, a real bunch of thieves considering the last 3 weeks service they provided. I'm just happy to be out.
Highly recommend you avoid this bank.

Joke of a company... incompetent doesn't come close

I closed my bank account and then the insurance was still not canceled. Until the summer when I was on vacation, they asked me to pay the punishment fee by sending mail without calling or email which they had. Because I had not seen it for two months, I needed to pay 76 euros for nothing.
I hate them and I will never put my money in this company in my life.

I have been costomer to the this bank since 7 years, the services are very bad at a high prices. Bank managers do not know their jobs as well other employees.

BNP Paribas is the worst bank I have ever had. Any response to my real estate credit request. Could not stop my account after two months of attempts and requests made both by letter and email that App. Customer service and advisors were bouncing off bad information and wasting my time and money. Money that I have been needlessly charged!

I strongly advise against this bank!

I want to thank Delphine DESMARETZ for being attentive and helpful in guiding us to open an account. I recommend this bank for the fast service.

Terrible nothing works, staff is arrogant and disrespectful. Really bad banking experience I really need to move

Impossible to access anything. All the codes I'm supposed to receive don't arrive by mail and in the case of SMS I get them in batch a couple of hours after the request. Worst online banking experience.

Informed of wrong settlement figure, showing small amount on agreement that shouldnt be there, complaints dept wont look at it for upto 8 weeks, buyer constantly hounding to clear outstadning amount, even though I had been told by BNP is was. Absolutely shocking service - NEVER USE !!!

Attentive service, very helpful. Highly recommended.

Worst customer service of all time. I wanted to transfer my shares into a different account. They sent me a form that was partly pre-filled. When I handed it in, they told me that the information in the pre-filled section of the form was wrong and my request therefore null and void. They asked me to hand in a correctly filled form, which is impossible because I only ever got the pre-filled version.
My emails have been ignored for a month now.

Never keep your money in this bank. Be careful. Because their mobile banking server always down. If you have emergency situation, they only apologise.

App and services not available most of the time. Trying to do anything with this bank is a month long hassle and there's nobody to talk to. I don't have access to my own money.

I want to give a 0 rating to this annoying bank, I have been Paribas' client for the last 4 years and it showed be hell in terms of international transactions, and always had issues using the debit card. I highly recommend not being a client for this bank.

Frankly this bank still does the job. It given me good annual returns.
La Banque postale is to avoid at all costs.

Don't open an account with BNP Paribas because they hide an insurance subscription in the fineprint and then charge you every month, takes insanely long for international transfers (5 days instead of next working days or immediate as promised), barely have any advisors available and downright just a primal banking service that is not catching up with the efficiency of today's banking technology. Also it takes a really long time to open a bank account, because they insisted on sending everything via primal snail mail and confirmation is done via snail mail too, whole process took me 1.5 months to receive ebanking details. I DO NOT RECOMMEND AT ALL!

Nothing other than dishonest and deceitful. Do not expect them to act with integrity, they ploy loan shark tactics, buyers beware. Go to a more respectable Bank.

Worst bank I've ever opened an account with. Refuse to speak English (even though they claim to be "international"), communicate very slowly if they even reply at all. I was supposed to have a free account because I am a student and I proved this on time, but they still made me pay for it. Another problem: I moved to France last year but then I moved back to my home country. I still had money in the account, but I could not transfer this to my own account without having a French phone number. However, the only way I could change the phone number was by stopping by in their FRENCH office. They claim they have world wide services, but this is not the case AT ALL. Bureaucratic, slow and very rude. I would not recommend opening a bank account here.