I've been 4 years now with BNP PARISBAS and I never had any issue so far .. Customer service is good and people are very helpful (at least on my agency in Argenteuil Gare).
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If I could give 0 stars I would. This has been the most complicated lengthy and frustrating process. Bnp Paribas has terrible communication skills, is disorganized and does not value their clients tim... See more
pas mail mais application qui plante etc etc tres penalisant car impossible de faire des virements etc ca tourne dans le vide
I do not suggest this bank or the CITE UNIVERSITAIRE location. There is high staff turnover, and a lot of disinformation/misinformation is spread. If you live at a distance, you will have a difficul... See more
Company details
Written by the company
BNP Paribas : Découvrez des solutions bancaires adaptées pour vous et vos enfants ✓ Ouverture de compte en ligne ✓ Simulation de crédit ✓ Assurance ✓ Epargne ✓ Bourse ✓ Prévoyance
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France
- mabanque.bnpparibas
2.3
Poor
3K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
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Worst Bank Ever
Worst Bank, and client service ever!
The Bank charges incredibly high fees for everything. Lost card, delivery of unsolicited mail, insurance, over draft fees and credit card fees.
Client service on the other hand is the worst I've ever experienced in my life.
France is very well known for bad customer service, but with this bank it's pushed to another level.
The account managers are completely unprofessional. Mostly not available, rarely ever respond to emails, do not speak a language other than french, and have a bad attitude that just puts you off from wanting to contact them, as you will get more frustrated and your problems will not be solved.
After being charged for years an enormous amount of unexplained fees, and I finally decided to change my bank, I am still unable to close the goddamned account with them.
I have sent the request 3 months ago, and as of this date the account is open. I am also, believe it or not, still being charged for card fees, and other fees for services I can not use, as my account is locked, every single month.
My frustration is growing and nothing is being done.
Avoid it at all costs for your own good!
January 8, 2018
Unprompted review
BNP Paribas branch in Paris Montholon …
BNP Paribas branch in Paris Montholon is the worst I have ever seen in 15 years of experience with banks in France. Customer service is equivalent to 0, you can not reach them, they either do not reply to email or reply with weeks of delay, they do not process request. The bank cost me a fortune and is not delivering
January 6, 2018
Unprompted review
A bunch of idiots.
A bunch of idiots.
1 - They got my name wrong in the bank account and also in the debit card.
2 - They got me the wrong debit card (I signed up for a premium one and they got me a standard one).
3 - I got a second card, this time the name was right but still not premium.
4 - One day they randomly decided to block my card (?) so I needed to get a new one, AGAIN.
All of this happened in 3 months. After that, I just closed the bank account and ran away otherwise who knows what else they would have done. Just the worst service ever.
(This was in France, by the way)
December 13, 2017
Unprompted review
Highly unimpressed
My emails and letters get ignored and can't do anything (like close my account) without speaking to my adviser, who is never available. Ridiculous charges imposed too, and without warning me, simply to have a bank account (I'm not overdrawn or anything: it seems to be a French thing to charge you just for having an account, as and when and for however much they wish).
March 19, 2017
Unprompted review
No words can describe how bad their customer service is.
You pay 35 euros/year for a bank account where there are few branches in the country anyway, and only 1 in 10 of them have tills in that you can deposit money. Don't break your card or lose it they will keep it at the branch yu opened the account in which is often 500km away. You have to fight to get them to do anything for you.
Lazy staff that get paid to do nothing but look smart.
February 28, 2017
Unprompted review
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