Ma Banque BNP Paribas Reviews 3,508

Agreed. It is the worse bank I ever encountered. 4 years with them never one time we felt service is acceptable. The consultants are arrogant, rude and lazy. To have appointment with them it takes weeks or months. When you meet them they made you feel like they are doing you a big favour by granting you an appointment. You can complain you can take it to their superior, no action.

We moved home and I was hopeful it will be better. I went to new branch to get an appointment. 3 weeks after when I turned up for the appointment a rude and arrogant woman came out "pas moi" "pas rdv". Now we keep our account really small just deposit and withdraw nothing else.

Sadly, the bank has good products but are having idiots with high ego sitting in big office and turn down customers. I suggest they do not waste money advertising for business until their staff is trained to treat customers well.

This is the worst bank ever! Don't make the mistake to open an account there! These people are the definition of obnoxious French people who refuse to speak English!I opened an account when I was living in Paris and in the 5 years I have the account I couldn't find one person to speak English. They are so, so rude and charge insane fees for no reason. The fact that all of the reviews here are so bad says a lot about them.
STAY AWAY FROM BNP PARIBAS, THE WORST! BANK EVER

Have a Online bank account in France with them. Awful customer support, awful reactivity and overall really bad experience.
A real pain in the a** to actually talk to your Counselor, even though you may have called ten times or book a meeting.

I DO NOT RECOMMEND THIS BANK TO ANYONE !

Worst Bank, and client service ever!
The Bank charges incredibly high fees for everything. Lost card, delivery of unsolicited mail, insurance, over draft fees and credit card fees.

Client service on the other hand is the worst I've ever experienced in my life.

France is very well known for bad customer service, but with this bank it's pushed to another level.

The account managers are completely unprofessional. Mostly not available, rarely ever respond to emails, do not speak a language other than french, and have a bad attitude that just puts you off from wanting to contact them, as you will get more frustrated and your problems will not be solved.

After being charged for years an enormous amount of unexplained fees, and I finally decided to change my bank, I am still unable to close the goddamned account with them.

I have sent the request 3 months ago, and as of this date the account is open. I am also, believe it or not, still being charged for card fees, and other fees for services I can not use, as my account is locked, every single month.

My frustration is growing and nothing is being done.

Avoid it at all costs for your own good!

BNP Paribas branch in Paris Montholon is the worst I have ever seen in 15 years of experience with banks in France. Customer service is equivalent to 0, you can not reach them, they either do not reply to email or reply with weeks of delay, they do not process request. The bank cost me a fortune and is not delivering

A bunch of idiots.
1 - They got my name wrong in the bank account and also in the debit card.
2 - They got me the wrong debit card (I signed up for a premium one and they got me a standard one).
3 - I got a second card, this time the name was right but still not premium.
4 - One day they randomly decided to block my card (?) so I needed to get a new one, AGAIN.
All of this happened in 3 months. After that, I just closed the bank account and ran away otherwise who knows what else they would have done. Just the worst service ever.
(This was in France, by the way)

My emails and letters get ignored and can't do anything (like close my account) without speaking to my adviser, who is never available. Ridiculous charges imposed too, and without warning me, simply to have a bank account (I'm not overdrawn or anything: it seems to be a French thing to charge you just for having an account, as and when and for however much they wish).

You pay 35 euros/year for a bank account where there are few branches in the country anyway, and only 1 in 10 of them have tills in that you can deposit money. Don't break your card or lose it they will keep it at the branch yu opened the account in which is often 500km away. You have to fight to get them to do anything for you.
Lazy staff that get paid to do nothing but look smart.

unsatisfied with a quality of service(