A wide range of quality essential products for my baby. Great discounts and offers, plus, prompt delivery with excellent choice of courier. I found the M&F own brand products a little flimsy: I wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This music box is beautiful and has the quite unique feature of a little fawn which rotates to the music whereas most others have a fairy. The very young child I bought it for was entranced by the mus... See more
Company replied
Mabel & Fox are a great company to buy from, they have so many wonderful products and sell many quality branded goods. With my recent order I needed items for birthday presents which arrived in time... See more
Company replied
Ordered two beautiful waterfall rattles for my first two Grandchildren one a Grandaughter and one a Grandson just 10 weeks apart . Toy was lovely quality and lovely colour , service and ease of orderi... See more
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Mabel & Fox - Nappy Caddy
(10)
Mabel & Fox - Wedge Baby Changing Mat - Boho Safari
(10)
Little Dutch - Baby Doll - Rosa - Little Pink Flowers
(8)
Little Dutch - Vintage Campervan FSC
(8)
Little Dutch x Miffy - Car Seat Toy - Lucky Blossom
(8)
Mabel & Fox - Wedge Baby Changing Mat - Beige Gingham
(8)
Little Dutch - Rattle Flower Toy - Fairy Garden
(7)
Little Dutch - Car Seat Toy - Fairy Garden
(6)
Mabel & Fox - Wedge Changing Mat - Beige Giraffe
(6)
Little Dutch - Marley Cat in a Bag
(5)
Company details
About Mabel & Fox
Written by the company
Mabel & Fox bring you everything you need for you and your baby’s journey together, from changing mats which are hand made in Britain, to beautiful nursery accessories to help create your perfect haven. Plus you'll find wooden toys from best selling brands and thoughtful gifts for expecting loved ones.
With a view to keeping our range of baby essentials fresh and on trend, we find fantastic new brands and source new products regularly. Plus we also let you know what's popular with other customers! Why not take a look and see what you'll fall in love with next...
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Contact info
4 Wingfield Court, Norwich Road,, NR14 8JP, Mulbarton, United Kingdom
- info@mabelandfox.com
- mabelandfox.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Mabel & Fox
Hey Henry,
Thanks for your review, we're so glad your parcel was delivered successfully. We appreciate your support.
Best wishes,
Mabel and Fox
Lovely toy...and delivered on time and…
Lovely toy...and delivered on time and really enjoy the personal touch. Thank you
December 10, 2025
Reply from Mabel & Fox
Hey Jen,
Thank you so much for your lovely review. We’re delighted to hear you had a great experience with us. Your support means a lot to us!
Best wishes,
Mabel and Fox
Reply from Mabel & Fox
Hey Chris
Thank you so much for taking the time to leave a review. We’re delighted to hear you had a great experience with us. Your support means a lot to us!
Best wishes,
Mabel and Fox
Reply from Mabel & Fox
Hey,
Thank you for your review. We’re really glad your order arrived so quickly. Your support means a lot to us!
Best wishes,
Mabel and Fox
Fast efficient processing of my order &…
Fast efficient processing of my order & just what I expected with a good quality product 😊
December 15, 2025
Reply from Mabel & Fox
Hi Frances,
Thank you so much for your lovely review. We’re really glad your order was processed quickly and that the product was exactly what you expected. We truly appreciate your support!
Best wishes,
Mabel and Fox
Reply from Mabel & Fox
Hey Andrew,
Thanks for your review! We're pleased to hear you loved your order.
Best wishes,
Mabel and Fox
Reply from Mabel & Fox
Hey Jayne,
Thank you for your great review. We’re really glad you were happy with the price and the quick, efficient service. Your support means a lot to us!
Best wishes,
Mabel and Fox
Unhelpful customer service, missing parcel
My order never arrived, and dealing with customer service was frustrating. I was asked the same questions and given the same statements multiple times. Communication was slow, and I had to chase repeatedly for updates. There was clear reluctance to refund despite the parcel being missing. They kept insinuating that GPS proved the parcel was delivered, asking me to check with neighbours when my original email had already confirmed that I had done this. They then advised me that I had to wait until DHL responded to them before a refund could be issued, stating that DHL had confirmed on the phone that the GPS showed delivery, so “it can’t be far away.”
What I found particularly concerning was that progress was only made after I explained my consumer rights — something they, as a business, should already be fully aware of. Even then, and despite me advising them three times prior that this was a birthday gift for the 17th (which had already passed), they came back offering a replacement, to which I had to email again explaining that the gifts had already been replaced.
Although the refund has now been raised (but not yet received), it took a significant amount of time and effort on my part. I make every effort to support small businesses, but being met with such reluctant responses for an issue that was not my fault, along with a very unhelpful customer service team that repeatedly ignored what I had already said, means I would not recommend ordering from this particular small business. It left me feeling that if a delivery company fails to complete a delivery, customers may effectively be treated as dishonest and forced to fight for a refund. Companies regardless if they are dealing with a customer wishing to order or a complaint of a missing parcel should hold the same level of customer service, being patronising and rude to a customer due to a DHL error is unprofessional and unproductive. The products that this company sells are available at hundreds of other small businesses that I’d be inclined to visit before Mabel and Fox.
December 13, 2025
Unprompted review
Reply from Mabel & Fox
Hi Chloe,
Thank you for taking the time to share your experience. We’re sorry for the frustration and inconvenience you faced. As a small business with only two members of staff working through an incredibly busy Christmas period, we do our very best to manage every every query with care. When issues arise with DHL, we are required to investigate each case thoroughly and at the time, their service was experiencing significant delays. Because your parcel was marked as delivered, an investigation with the delivery driver was necessary, and unfortunately this process can take time.
We understand how disappointing it was to wait for updates, and we’re sorry that our communication didn’t meet your expectations. We’re sorry to hear that you won’t be shopping with us again, but we appreciate you sharing your feedback.
Kind Regards,
Mabel and Fox
Great product on time.
December 8, 2025
Reply from Mabel & Fox
Hey Zakariya,
Thanks for taking the time to leave a review. We're so happy to hear you had a great experience with us. We hope you come back soon!
Best wishes,
Mabel and Fox
Customer service
Customer service query with postage very helpful and changing mat lovely quality
December 10, 2025
Reply from Mabel & Fox
Thanks for your review!
Merry Christmas from everyone at Mabel & Fox.
Poor stocking design
The stocking looks nice but I've just tried to get some gifts in it and the opening is too narrow! A bit of a problem, given that the purpose of the item is to hold presents (and we're talking small child's board book here, nothing unreasonable) - poorly designed and feel a bit disappointed that I chose this one for my new baby.
December 16, 2025
Unprompted review
Reply from Mabel & Fox
Hi Laura,
Sorry to see that you are not entirely satisifed with your order, we have sold 100s of these over the last few months and not had any issues with them. This indicates that there could be a fault?
Please reach out to us on info@mabelandfox.com and we can take a look at this for you.
Best wishes,
Dan
Reply from Mabel & Fox
Good morning,
With regards to your order we dispatched it in good time with DHL, but it looks like your local DHL depot is struggling with high parcel volumes at the moment, which is causing delays - something which is out of our control due to the time of the year.
They have advised us that your parcel should be on its way by the end of the weekend. The depot is staying open all weekend and delivering to residential customers in the area during this time. As a result, It is most likely you will receive your order over the weekend.
Please get in contact with us if we can help in any other way - info@mabelandfox.com
If you don't mind too, please consdier your review with the service you have had from Mabel & Fox only in mind.
Best wishes,
Team M&F
Beautiful product and beautiful…
Beautiful product and beautiful package. Thank you my little girl is going to love these gifts on Christmas morning.
December 10, 2025
Reply from Mabel & Fox
Thanks for your review!
Merry Christmas from everyone at Mabel & Fox.
Beautiful Rattles
Ordered two beautiful waterfall rattles for my first two Grandchildren one a Grandaughter and one a Grandson just 10 weeks apart . Toy was lovely quality and lovely colour , service and ease of ordering was really good also delivered on time . Will be back .
December 10, 2025
Reply from Mabel & Fox
Thanks for your review!
Merry Christmas from everyone at Mabel & Fox.
The dolly carrier is beautifully made…
The dolly carrier is beautifully made and I’m sure my granddaughter will love it.
Delivery was really prompt.
December 5, 2025
Reply from Mabel & Fox
Thanks for your review!
Merry Christmas from everyone at Mabel & Fox.
Delighted with purchase
Delighted with my recent purchase of little Dutch doll in carry basket. Made beautifully with delicate colours - such a change from garish plastic! Can’t wait to give it to my granddaughter at Christmas!
December 9, 2025
Reply from Mabel & Fox
Thanks for your review!
Merry Christmas from everyone at Mabel & Fox.
Reply from Mabel & Fox
Thanks for your review!
Merry Christmas from everyone at Mabel & Fox.
Wonderful price, great service!
Wonderful price for a very in-demand, high-quality item, will definitely begin shopping by checking with them in the future!
December 9, 2025
Reply from Mabel & Fox
Thanks for your review!
Merry Christmas from everyone at Mabel & Fox.
Reply from Mabel & Fox
Thanks for your review!
Merry Christmas from everyone at Mabel & Fox.
Reply from Mabel & Fox
Thanks for your review!
Merry Christmas from everyone at Mabel & Fox.
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