Banner for Mabel & Fox

Mabel & Fox Reviews 1,399

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 573 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them beautiful, well-made, and exactly as shown on the website. Many appreciate the wide range of essential and branded items available, making it a go-to for gifts and personal purchases. The ordering process is described as easy and smooth, with prompt delivery and excellent communication regarding tracking and updates. However, some people were dissatisfied with the durability of certain own-brand products, describing them as flimsy. A few other people also felt that some items were of poor quality or arrived with defects, such as bent storage bags or an upside-down zip on a sleeping bag. Additionally, some customers reported issues with missing items, incorrect orders, or products that did not work, and a small number expressed dissatisfaction with the customer service response to these problems.

What people talk about most

Product

Customers consistently express satisfaction with the products, often describing them as beautiful,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the prompt and quick... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as beautiful, well-made, and... See more

Order

Consumers find the ordering process to be positive, with many praising its ease and the promptness of... See more

Service

Users describe positive interactions with service, frequently highlighting its speed, efficiency, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A wide range of quality essential products for my baby. Great discounts and offers, plus, prompt delivery with excellent choice of courier. I found the M&F own brand products a little flimsy: I wa... See more

Company replied

Rated 5 out of 5 stars

This music box is beautiful and has the quite unique feature of a little fawn which rotates to the music whereas most others have a fairy. The very young child I bought it for was entranced by the mus... See more

Company replied

Rated 5 out of 5 stars

Mabel & Fox are a great company to buy from, they have so many wonderful products and sell many quality branded goods. With my recent order I needed items for birthday presents which arrived in time... See more

Company replied

Rated 5 out of 5 stars

Ordered two beautiful waterfall rattles for my first two Grandchildren one a Grandaughter and one a Grandson just 10 weeks apart . Toy was lovely quality and lovely colour , service and ease of orderi... See more

Company replied



Company details

  1. Baby Store
  2. Baby Clothing Store
  3. Children's Toys Store
  4. Home Goods Store

About Mabel & Fox

Written by the company

Our Farmyard Animals changing mat

Mabel & Fox bring you everything you need for you and your baby’s journey together, from changing mats which are hand made in Britain, to beautiful nursery accessories to help create your perfect haven. Plus you'll find wooden toys from best selling brands and thoughtful gifts for expecting loved ones.

SHOP MABEL & FOX ➔

With a view to keeping our range of baby essentials fresh and on trend, we find fantastic new brands and source new products regularly. Plus we also let you know what's popular with other customers! Why not take a look and see what you'll fall in love with next...

SHOP NEW & POPULAR ➔

Save 10% on your first order!

when you sign up to our Newsletter

Subscribe today to receive special offers straight to your inbox, such as 10% off your first order! Plus you'll be the first to know about our latest products, free giveaways, and sale launches.

SIGN UP FOR 10% OFF ➔

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent customer service

excellent customer service - would highly recommend.

February 11, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Georgia,

Thank you so much for your lovely feedback. We’re thrilled to hear that you received excellent customer service - it really means a lot!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Adorable great quality gift

Great design, great quality.

February 16, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Frances,

Thanks for your review, we're so happy to hear you had a great experience with us. We hope you come back soon!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Sleek website, lovely & quality products for baby

A wide range of quality essential products for my baby. Great discounts and offers, plus, prompt delivery with excellent choice of courier.

I found the M&F own brand products a little flimsy: I was hoping for items that are more durable eg changing mats, wet bags. Still, it's a great shopping experience overall.

February 16, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Alice,

Thanks for taking the time to leave a review. We’re delighted to hear that you enjoyed our wide range of essential baby products, along with our discounts and prompt delivery options.

We’re really sorry to hear that some of our M&F own‑brand items didn’t meet your expectations for durability. We will feed this back to our team to review.

We appreciate your feedback and we look forward to welcoming you back soon!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Great service

Beautiful product design, good quality and speedy delivery. Thanks!

February 9, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hi Catherine,

Thanks so much for your review, we're so happy to hear you had a great experience shopping with us. We look forward to welcoming you back soon!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, well made quality activity bunny

February 12, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey,

Thanks for taking the time to leave us a review, we're so pleased to hear you had a great experience with us and love the product!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Great products

Great products, helpful and efficient.

February 11, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Sheila,

Thanks for taking the time to leave a review, we're so happy to hear you had a great experience with us. We look forward to welcoming you back soon!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Thankyou

Thankyou
It’s exactly what was needed in advance of a new Mum-to-be collecting items for her baby coming soon

February 11, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Patricia,

Thanks so much for your kind review! We’re really glad to hear the item was just what you needed for the mum‑to‑be as she prepares for her little one’s arrival. ✨

Best wishes,
Mabel and Fox

Rated 1 out of 5 stars

Never received the product

Never received the product. Not an issue with Mabel and fox but Royal Mail who did not deliver it and dumped in someone’s garden instead and the number on the form does not exist.

February 11, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hi Lauren,

Thank you for your review, and we're really sorry to hear about the delivery issue you've experience with your order.

I can see our team has reached out to you directly to resolve this for you as quickly as possible. If you haven't received this, please do get in touch with us at info@mabelandfox.com and we will be more than happy to help you further.

Thank you again for taking the time to review your experience.

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Great website

Everything I order is exactly as shown on the website. Very easy to navigate & order from this site. The prices were pretty reasonable and looked to be very high quality products. Very happy with my purchases and good quality & well made. The only drawback was the delivery time it took to get my package. Having said that I would still order again and wouldn’t hesitate to recommend to family and friends.
Well worth having a look on their website if you need gifts for babies/children. You won’t be disappointed!!

February 10, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hi Gaynor,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that everything you ordered arrived just as expected and that you found our website easy to navigate.

We’re so sorry to hear that the delivery took a little longer than hoped, and we truly appreciate your patience and understanding.

Thank you again for your kind words and for recommending us to family and friends!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Beautiful shop

Beautiful shop . Fast efficient delivery

February 9, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Jo,

Thanks so much for your review, we're so pleased to hear you had a great experience with us. We hope you come back soon!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Great product and service

Great product and service

February 2, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Rachel,

Thanks for taking the time to leave a review, we're so happy to hear you had a great experience with us!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

High quality products

Easy to navigate site, quality products and speedy delivery. If looking for high end products the choose this company.

February 4, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hi Karen,

Thanks for leaving a review, we're so happy to hear you had a great experience with us. We hope you come back soon!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Great service

Very good quality item. Kept me up to date with the progress of my order. Changing mat arrived earlier than expected

February 6, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Julia,

Thanks for taking the time to leave a review, we're so happy to hear you had a great experience with us!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

I love Mabel and Fox

I love Mabel and Fox. The quality of the toys and plenty of choice.

February 6, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hi Natalie,

Thanks for taking the time to leave us a review, we're so happy to hear you love our site!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Good service

Great quality products and quick delivery. Very pleased

February 4, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Melissa,

Thanks so much for your review, we're so pleased to hear you had a great experience with us. We hope you come back soon!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Beautiful quality from a British company

So nice to be able to buy from a British company, especially for a new baby. Recently purchased shaped changing mat for my Daughter in Law, lovely quality product, will definitely use this company again.

February 2, 2026
Unprompted review
Mabel & Fox logo

Reply from Mabel & Fox

Hey Lynn,

Thanks so much for your kind review, we are so pleased to hear you had a great experience with us. We really appreciate your support!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Great product

Great product - first class delivery. Grandson will love the magnetic wall.

January 30, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey,

Thanks so much for your lovely review. We're so happy to hear you had a great experience with us, we hope your Grandson loves the magnetic wall!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Great quality item

Great quality item, easy to order and arrived quickly.

February 4, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Olivia,

Thank you for your review, we're so happy to hear you had a great experience with us. We hope you come back soon!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Baby shower gift

This was a baby shower gift and the brand new Mummy to be was delighted with it. It’s not your average baby change mat, it’s a lovely, quality product and looks and feels as though it will be so comfy for baby x

January 28, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Joanne,

Thank you so much for your lovely review! We’re delighted to hear that the baby shower gift was such a hit and that the mum‑to‑be was so pleased with it. It’s wonderful to know that the changing mat stood out as a quality product!

We really appreciate you taking the time to share your experience.

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars
Mabel & Fox logo

Reply from Mabel & Fox

Hey Moira,

Thank you so much for your review! We’re really pleased to hear that you loved the item and that it arrived on time. We truly appreciate you taking the time to share your experience.

Best wishes,
Mabel and Fox

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look