Mabel & Fox Reviews 1,399

Great experience, thanks

Received this morning, beautiful thistle brass candlestick. I fell in love with it online, even more beautiful when I saw it in situ. The item arrived extremely well packaged and in a timely manner, honestly couldn't be happier, I keep picking it up and admiring it.

Recently placed an online order with Mabel & Fox.
Received the order several days later, to find an item missing. I emailed in to Mabel & Fox straightaway and received a response two days later, asking me for photos of what I had received, along with a picture of the packing slip.
The parcel was received two days prior to this- I had already unpacked the parcel and put away the items received- The packing slip, along with the box, had been put into the recycling bin!
In any event, I’m not sure what this would have proven, since I’d already explained clearly which items had been received and which item was missing.
I then received another email with ‘Please could you check the packaging? Our stock appears to be correct, so I believe this was sent!’
The line ‘I believe this was sent’ appears to infer that Mabel & Fox didn’t believe I hadn’t received the item and once again asked me to check the packaging, even though I had already previously explained that the packaging was in the bin and I had obviously thoroughly checked this when I received my parcel, two days prior, before I emailed in-
The item was not there!
Mabel & Fox appeared reluctant to admit a mistake had been made and I was made to feel like a liar.
NOT the sort of service you expect when shopping with any retailer, particularly not one that sells items priced at the higher end of the baby market.
As a side note, I also noticed the Mrs Ertha strawberry water bottle I had purchased from them (during their sample same) had been reduced further, after I had purchased (and before this was received).
However, I daren’t contact them about this issue too, for fear of receiving a similarly snotty response, such as all sample sale products are ‘final sale items’, blah blah blah.
Mabel & Fox do sell some beautiful products, but they also sell many items that are available elsewhere- I personally wouldn’t shop here again, down to the unprofessional way my issue was dealt with and felt that for a small ‘family run’ business, the service was poor.

I was so impressed that I received an email to advise the product had come back into stock and ordering was easy with delivery as advised

Great products, great service! I’ve bought several items for my grandchildren and great niece, they love them!

Prompt delivery. Well packaged. Easy to navigate web page

Fast, straightforward ordering, well packaged

All products was a good packaging, and laa products are in a good quality!

Lovely bag arrived on time happy with my purchase

Great company
Great service

Really lovely product, good quality and speedy delivery

Gorgeous products. Speedy delivery. Highly recommend!

My first shop with you for my great-nephew's first birthday - lovely range of gifts! The chosen items arrived within a couple of days.
The crawl tunnel was a particular hit!
Many thanks, folks!

Such a great company with a huge variety of products for the little ones. Order arrived very quickly.

Beautiful products for little ones. Well made and fun without being trendy. Fast delivery

A product bought through this company was unfortunately faulty. The customer service team were apologetic and quickly arranged a replacement for me free of charge. They kept me updated during the process and I couldn’t have been more satisfied. Great company, thank you so much