MacBuyBack Reviews 

The process of selling to MacBuyBack worked precisely as the company promised.

On a Tuesday this company quoted a price based on my assessment of my 2019 iMac's being in good condition (it was the best price that I found during my research into various companies, as it happens). I accepted their quotation, they sent a label for the box and arranged the very speedy collection three days later that I had requested (Friday), let me know on Monday that it had arrived at their depot, said that their engineers would assess the computer and that I would get a report at the end of five working days, and sent an email on the following Monday confirming that the engineers had done their work and that the sum they had offered should now be in my bank account. I looked and it was.

One other company I contacted for a quotation promised a quick emailed response, but it never came (I trawled through Spam folders as instructed - nothing was there). One or two companies quoted a significantly lower figure.

I sent my iMac to MacBuyBack in its original box, and you must send the mouse and the keyboard and the power cable - this is mentioned in the detailed instruction, but not, I think, on the page which quotes a price. The website advises on how to obtain appropriate packaging if you don't have the box you bought it in. I suppose that things may go wrong if you don't pack a computer securely, or if you assess it as in good condition and the engineers find faults. My experience, anyway, was fantastic.

One sends away an iMac with some trepidation - what is this company in Cheshire? Is it any good? Will it try to scam me? I was encouraged by Trustpilot reviews and can report that the service provided by MacBuyBack was exceptionally good. I would certainly recommend them. The whole process, from the order being submitted to the payment reaching my bank account, took fourteen days, which could hardly be bettered for a remote service like this.

The timeline the company promised was followed exactly. I had one query, at the start, about how quickly the DPD collection might be arranged, and the telephone was answered by one of the engineers (the agent whose number I had dialled was having a lunch break) and he answered my question reassuringly and, it turned out, accurately. So it's a very professional, efficient service, but also usefully personal - you make a call and someone answers and helps.

They kindly send a complimentary £50 voucher to help with buying a replacement Mac from them. Irritatingly I had bought my replacement before deciding how to dispose of my old one. That was a tactical blunder. I hope that you won't be as silly as I was.

Terrible customer service experience. Ended up cancelling my order and took my business elsewhere.

I spent time researching many different companies buying used Apple Mac equipment including Musicmagpie,CEX even checking using ebay. There are a lot that offer the world but research shows they either do not deliver or are simply not trust worthy. Using ebay is costly and time consuming and does not always deliver the best results.
I then checked the feedback for MacBuyBack who are backed by CheshireMacs and deal soley with Apple Mac equipment. From start to finish the process was excellent. I had bought a Macbook for a short term contract but it ended up sitting on my desk not being used. I checked with Macbuyback and the price they offered seemed very good and the process compared to others was much more professional. They even send a DPd label through so you know the machine will get to them.
They keep you informed of the progress once they receive the item and tell you they will be intouch after approx 5 days.
This is exactly how it was done and I am more than pleased and would definately recommend them to anyone looking to sell their Apple Mac equipment.
Leon

Was dubious about sending my Mac to a company I had not heard of but I am glad I did. Very straight forward process and was paid what I was quoted. Will certainly recommend and use in the future

Fast responses and reliable service. Even after I made an error in detailing my item, it was corrected swiftly and fairly. Collection from DPD was perfect and the transaction went as detailed. Better than the hassle and scammers on another well known selling site. Would recommend to others for great service.

Efficient service with v good ongoing updates. Good price offered.

I came across Cheshire Macs after trying to find a home for a high end mac, it now has a home :) Absolutely top class service from start to finish and I'd recommend Cheshire Macs, Friendly and knowledgeable staff who know how to look after customers. No doubt will be in touch for further business.

Communication was great. They let me know when they received my macbook and the quoted amount was in my account within a week. Very smooth process, would recommend!

My experience of this company was outstanding the process was very straight forward they provided me with a label prepaid l drop my parcel off. The next day l swiftly received a email stating that they had received my My MacBook they told me it could take up to 5 working days to check the MacBook was in the condition stated
I was swiftly paid the agreed amount very pleased would definitely recommend

After researching sites, MacBuyBack gave me the highest offer for my old my old MacBook. Sending in was straight forward and I received the full amount quoted. Would use again. End-to-end process took around two weeks including a bank hol and a bit of dithering at my end.

Bought a new Mac and tried to trade in my existing system which was still pretty good. Apple offered zero trade in so thought about trying to sell it. A few options out there but MacBuyBack offered the best price had good write ups and even arranged collection from your door. The whole process was simple straightforward and they paid exactly what they said they would and exactly when they said they would. Great experience would highly recommend and I have to say there are a lot of companies could learn from this one.

Great experience from start to finish. Gave estimate of what my iMac was worth by email and after testing once I had dropped it off, paid funds into my bank account.

Obviously worried about sending of Mac but process was smooth and Comms reassured me at critical points.

Really glad I chose MacBuyBack. Good communication. Excellent price for my MacBook. Received payment within a week of sending.
Happily recommend them.

Excellent price (much better than the 'usual suspects'!), excellent communication and very nice people to deal with. Definitely recommend.

Really swift and efficient service. Received payment within days of sending the Mac

Have had problems with other companies, but my experience with MacBuyBack was great. Good communication, quick processing, and received a fair price for my old laptop. Would definitely recommend!

Friendly, efficient service. A great place to sell an old laptop. Highly recommended