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Company details

  1. Outdoor Sports Store
  2. Bicycle Store
  3. Bicycle Wholesale
  4. Bike Accessories Store

Written by the company

Powerful electric bikes exclusively available in the UK! Designed for off-roading thrill seekers and city dwelling commuters! #savetheplanetwitheverypedal


Contact info

4.1

Great

TrustScore 4 out of 5

5 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

I had to deliver a bike for repair

I had to deliver a bike for repair. Staff is welcoming and competent; highly recommended. The following day, we had a maintenance appointment. Instead, they finished everything on the day of delivery. Just excellent service!!!

March 15, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Bikes!!

Excellent from beginning to end. I have been wanting an electric bike for a while and have visited many retailers but none of them come close to the quality of Mack-e-bikes. The colours are stand out, the build quality is exceptional and they are so much fun to ride!

The customer service was quick, reliable and friendly. Would 10/10 recommend to a friend!

March 21, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, from beginning to end the experience was stress free, easy and my bike was dispatched on the same day that I ordered it!

The colour is vibrant (I bought inferno) and the quality of the bike is unmatched. I went to several bike shops before deciding on an e-bike and I can tell you one thing, this was worth the wait!

August 24, 2021
Unprompted review

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