MacKeeper Reviews 2,300

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and deep knowledge of the product, making interactions pleasant and productive. The customer service is frequently highlighted as outstanding, with many people appreciating the personalized and understanding approach, often available 24/7. The service itself is described as efficient and easy to use, with consumers noting the quick response times and smooth user experience. However, some customers also noted issues with aggressive upselling for premium services during technical support interactions. A few other people also felt that the product generates too many distracting pop-up notifications. Additionally, some reviewers were not happy with the billing and account management processes, finding them to be areas needing improvement.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, patience, and knowledge.... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness, patience,... See more

Service

Customers had positive experiences with service. Many reviewers expressed satisfaction with the professional... See more

User experience

People report positive experiences with user experience. Many customers appreciate the ease of use, with some... See more

Product

Customers consistently note positive experiences with the product. Many reviewers express satisfaction,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I immediately received a response on the Chat line from a support person who patiently stayed on the Chat line with me for 45 minutes to help me solve my MacKeeper problem. It doesn't seem to matter w... See more

Company replied

Rated 5 out of 5 stars

I just got MacKeeper yesterday and tried out the Memory Cleaner for the first time today; I was puzzled about whether I'd get a pop-up telling me the function was done. The tech support person clear... See more

Company replied

Rated 5 out of 5 stars

On April 30, 2025, the agile team of MacKeeper provided me with spontane and very efficient help by reinstalling my MacKeeper Program and its licence. Previously my PC had closed down and all programs... See more

Company replied

Rated 5 out of 5 stars

I am old, I Havel travelled globally as a senior level. I have seen stuff: but I have never before come across a service that is as incredibly in excellent in every thing it does. I don't want to give... See more

Company replied


Company details

  1. Software Company
  2. Computer Security Service

Written by the company

We are MacKeeper, the synergy of 800+ passionate leaders, developers, security experts, and other specialists. We all have a single mission: to help Mac users take control of their online security and privacy. Like you, we live our lives online. Like you, we share our data every day, not only willingly with banks, insurance companies, and our colleagues via email but also without even realizing it through interaction with advertisers, online thieves, and scammers. Like you, we need to be sure that our data is safe and protected. That’s why we’ve combined user feedback, industry insights, and years of experience with a heavy dose of passion to create high technology products that effectively protect users—and their Macs. The transformation we are driving in our company and our product nowadays is designed to create an unprecedented level of protection from the sea of online security threats. MacKeeper Anti-Malware Lab provides real-time web monitoring to detect the latest online threats. The software development team uses these findings to continuously improve MacKeeper cleaning, security, and privacy features. Our Support team provides 24/7 personal remote assistance to help users solve Mac-related issues that go beyond any software capabilities.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Two 2014 MacBook Pros just about worn out.

I bought two MacBook Pro computers in 2014, and I use them almost every day for business and personal purposes.
It had gotten to the point that I was always having performance problems.
I bought the virus and Premium Service plans and had the computers serviced (which I did not do in the ten years I had them). This is a pretty irresponsible maintenance practice.
Anyway, after the service on my MacBook, which helped the performance for a time, I decided to buy a new MacBook Pro because I found out that the battery needs to be replaced, probably for a couple of hundred dollars, and who knows what else.
I've got the two older Macs and the new one on the service and virus plans.
Yeah, it's not cheap, but I would have spent more by taking the computers to a local store and paying an hourly rate. I figure that I've already paid for my one-year plan with the hours spent on the servicing and tune-ups ( about 10 hours on both machines at probably $50 an hour).
You are going to pay sooner or later, and you get to get serviced without having to run all over the city to get serviced.

January 19, 2025
Unprompted review
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Reply from MacKeeper

Hello, Charles! Thanks for sharing your experience! We manage the tech, so you can manage your priorities. Feel free to contact our Support team anytime you need. Vivienne

Rated 5 out of 5 stars

Julia sorted my problem out very…

Julia sorted my problem out very quickly. She guided me through a step by step process and resolved the issue.
Many thanks.

January 15, 2025
Unprompted review
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Reply from MacKeeper

Hello, Stephen. Thank you so much for sharing your feedback! We’re delighted to hear that Julia was able to resolve your issue quickly. Providing clear and efficient support is what we strive for, and it’s wonderful to know she made a difference. Catherine

Rated 4 out of 5 stars

MacKeeper is simple to use

MacKeeper is simple to use. They are helpful and will take care of any problem you have. I once let my subscription lapse and guess what, I got a virus. It cost me big time. Stay on top of it with your Mac! Only issue I have is they want to upsell you all the time, but hey, it's a business and it's okay if they make a profit, just keep my Mac vaccinated!

January 14, 2025
Unprompted review
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Reply from MacKeeper

Hi, Gary. Thank you for sharing your experience with MacKeeper! We’re so glad to hear that our team has been helpful in taking care of any problems.

As for the suggestion of other services, we aim to offer these options to enhance your device’s protection and cover technical assistance for your Mac and other devices. Our goal is to provide comprehensive solutions to keep you safe and secure these days.

We truly appreciate your feedback—your support means a lot to us! Catherine

Rated 1 out of 5 stars

Be careful with this company

Be careful with this company. I bought one month only subscription. I have just found out the payment is on automatic payment and had a second payment taken out. I contacted online chat to try cancel they said a tech person would call me. Received a call told them wanted to cancel and they started shouting down the phone at me. Absolutely shocking!
Do not use mackeeper!!

January 12, 2025
Unprompted review
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Reply from MacKeeper

Hello!
Thank you for reaching out! Let us investigate this case. Please share your email address or order ID via the Trustpilot request. Catherine
Update: Unfortunately, we did not hear back from you.

Rated 5 out of 5 stars

Tech Experts Rule

I sincerely appreciate the tech experts that are always available to help me. Leumas and Jimmy did a great job fixing my issue and answering all of my inane questions. Thank you both!!!

January 7, 2025
Unprompted review
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Reply from MacKeeper

Hello, Diane! Thanks for sharing your feedback! We do our best for our customers! Vivienne

Rated 3 out of 5 stars

Had an issue with my mac keeper system…

Had an issue with my mac keeper system and I asked for help. The mac keeper expert responded very quickly and resolved the problem in a matter of a few minutes. They walked me through the correct steps. The expert was outstanding. Thank you.

December 26, 2024
Unprompted review
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Reply from MacKeeper

Hello, Angelo! Thanks for sharing your experience! We are always happy to help and hope we'll get 5 stars from you next time!
Wishing you the brightest holidays!
Vivienne

Rated 5 out of 5 stars

Your Mac Needs A friend

The only thing to do after purchasing any MacBook is activate a MacKeeper account. Before I knew about MacKeeper I was inundated with other companies that promised to watch guard my Mac. They were all scams. Then I spoke with an Apple representative who recommended MacKeeper. I signed up for their P[remium Services as well, so anytime I experience an issue, MacvKeeper is there to help. Both services are a must for any Macv owner.

December 24, 2024
Unprompted review
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Reply from MacKeeper

Hi, Thom! Thank you for sharing your experience! Feel free to contact us anytime!

Wishing you the brightest holidays!
Vivienne

Rated 4 out of 5 stars

It's a very handy tool for my Mac

It's a very handy tool for my Mac, seriously!
It cleans cache, various trash on the computer that I can't reach physically, because Mac is a kind of cyphered operating system and it's very difficult to find certain files because they are stored somewhere... deep.
This tool helps me to clean the space, optimize performance, uninstall those programs I don't need anymore.
I haven't tried their antivirus, I highly doubt it can be cooler than my own one, nevertheless, I will be able to give an opinino after I try.

December 23, 2024
Unprompted review
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Reply from MacKeeper

Hello! Thanks for sharing your experience! Let us know if any questions arise. Vivienne

Rated 5 out of 5 stars

Bonnie thank you ..

Bonnie thank you ... I sent a message requesting help with "privacy identity protection is off" ... you responded very quickly then sent the instruction on how to turn privacy identity protection on ... I followed your instruction and privacy identity protection was on within a few minutes. 🙏🏼

December 15, 2024
Unprompted review
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Reply from MacKeeper

Hello, Debbie! Thanks for sharing your experience! We are always happy to help! Vivienne

Rated 5 out of 5 stars

Awesome customer service!

Awesome customer service!! super friendly. I recommend this to anyone looking for an excellent service from experts.

December 12, 2024
Unprompted review
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Reply from MacKeeper

Hello, Elijah! Thanks a million! We highly appreciate your trust and recommendation! Vivienne

Rated 5 out of 5 stars

QUICK HELP

I typed a message to an agent because my Anti-virus stated it was NOT ENABLED. Within 30 seconds the agent showed me how to enable it myself. Much appreciated!

December 11, 2024
Unprompted review
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Reply from MacKeeper

Hello, Dennis! Thank you for the feedback. Feel free to contact us anytime! Vivienne

Rated 1 out of 5 stars

Having issues with activation

Having issues with activation. Been on your chat line with three different people this morning. The last one, August, was condescending and couldn’t wait until I was off the chat with questions. I still have yet to receive any email from your company about the purchase. I have the receipt from PayPal.

August was able to say the software was activated and give me a temp password. I cannot find where to change the password is in your software package. He was no help.

Also, I clicked on the Clean Junk Files and I have no idea of the system is working. The button is greyed out. There was a % clean indication when I was running the scan first thing this am. Thought this would follow. Eager to get the computer scanned, fixed then cancel my subscription.

Before I forget, yes I’ve checked my spam filters as well.

December 11, 2024
Unprompted review
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Reply from MacKeeper

Hello, Rebecca!
Thank you for reaching out! Let us investigate this case. Please share your email address or order ID via Trustpilot
Vivienne

Rated 5 out of 5 stars

The Fixer

Yes, Natalie helped me fixed the problem at hand and was professional and personable as she did.

December 8, 2024
Unprompted review
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Reply from MacKeeper

Hello, Mark! Thanks for sharing your feedback! We are happy to make your life a bit easier. Vivienne

Rated 5 out of 5 stars

I feel that my data has the best…

I feel that my data has the best possible protection in this troubling time. Please keep up your vigilance.

December 8, 2024
Unprompted review
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Reply from MacKeeper

Hi, Nancy. Thank you for your feedback! Your trust motivates us to keep improving. If you ever have any concerns or suggestions, please don’t hesitate to reach out. Catherine

Rated 5 out of 5 stars

Efficient resolution

Efficient, precise and effective. Problem rapidly resolved with easy to follow instructions.

December 2, 2024
Unprompted review
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Reply from MacKeeper

Hello, Chip. Thanks for rating us. We are glad to know the problem you experienced was resolved quickly. Catherine

Rated 5 out of 5 stars

I have had MacKeeper on my MacBooks now…

I have had MacKeeper on my MacBooks now for 7 years. It has kept my MacBoooks running efficiently and helped block attacks and viruses. I purchased MacKeeper because the Macs started becoming attacked as their popularity grew. My MacBooks were plagued with adware and viruses that disable internet access and more. Since MacKepper keeps everything running well and their price is decent, I continue to cover all MacBooks in my home with MacKeeper.

It used to be 125/yr/Mac.

I hope this helps you make your decision.

November 30, 2024
Unprompted review
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Reply from MacKeeper

Hello, Todd! Thank you for your high appreciation! We are proud to hear such great feedback! Vivienne

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